Holiday Inn Express & Suites Muncie Northwest by IHG

This is a brand new HI and very modern and clean. There are a few bugs to be fixed. The plumbing in the bathroom is very noisy and water going through the pipes from other rooms is loud. It also has a strange smell coming from the drain in the floor. The exercise room is awesome. 3 treadmill, 2 elliptical, weights, bike and plenty of space. the hotel was overbooked when we checked in and we almost lost our room which was booked ahead for two nights. Luckily the front desk person found us a room. I’m sure someone else lost out. Only other issue was no room service for towels and trash. We were glad to move out after two nights because the trash was piling up and there were no clean towels.

This is a new property. The room was nice, lobby great. Breakfast was good and coffee was great!

Staff was great and property is new. Our toliet had a running issue and took about an hour to repair. The pool was not up and running yet, which was disappointing but not a huge deal. Convenient to everything we needed to get to. We would stay here again.

Great staff, big clean rooms, super nice bed and pillows. Nice workout room. Solid breakfast, great free coffe 24/7.

The new facility is very nice.

Check in staff was short a curt. Charged a parking fee upon arrival that wasn’t disclosed during the booking process. The lot was 2/3 empty in a college town and the fee was $5.35. Really strange. Room was clean and comfortable.

Used hotel as a short stop for a wedding. Staff was amazing. Very friendly, even helped me get a doc formatted and printed when the lobby printer wouldn't cooperate. Great experience.

Brand new facility

Yes the room was very clean. My grandkids loved the pool,and the clerk made sure we had towels. Hosts for breakfast made sure I got pancakes to eat.

This hotel, has ample parking for a truck and trailer. Extremely clean rooms, comfortable beds, and easy to assess. Having a picky toddler can be difficult, but they have so many options for breakfast!

This is a brand new HI and very modern and clean. There are a few bugs to be fixed. The plumbing in the bathroom is very noisy and water going through the pipes from other rooms is loud. It also has a strange smell coming from the drain in the floor. The exercise room is awesome. 3 treadmill, 2 elliptical, weights, bike and plenty of space. the hotel was overbooked when we checked in and we almost lost our room which was booked ahead for two nights. Luckily the front desk person found us a room. I’m sure someone else lost out. Only other issue was no room service for towels and trash. We were glad to move out after two nights because the trash was piling up and there were no clean towels.

Staff was excellent room was spotless. Breakfast was great

The room was very clean, warm and above expectations. I know it was opened in June 2025 but it was exceptionally clean and a great experience. The breakfast and the morning staff was professional and very cordial and the areas was kept well stocked and clean with a great verity of both cold and hot items. The front desk and the office staff were very professional and knowledgeable. The cleaning staff was very professional and very helpful and friendly. We stayed from Tuesday through Friday and we had interaction with multiple staff and all were friendly and professional, and I would like to thank the lady that told us about the Ron Lahody’s Trust Your Butcher Steakhouse, it was amazing and the highlight of our stay. I will recommend Holiday Inn Express in Muncie as the best, and over the years we have stayed in about 5 different locations and this is by far the best and our next time in town will be Holiday Inn Express. Thank You

Our room was spotless, the bed was very comfortable, the room temperature was right on, and the staff was very nice. She loved the light surround mirror in the bathroom.

Staff and breakfast were great. However, sleep was poor for my son and I. The problem was the extremely strong chemical smell in the room. It turned out to be Febreze plug-in that a staff member indicated are hidden in the room. Both my son and I have asthma and I'm allergic to fragrance. My son was coughing and restless until I dug out an inhaler around 12:30 a.m.. I also used it. I searched the room when I suspected Febreze but couldn't find anything. I assumed it was something sprayed in the room. In the morning, after only a few hours of sleep I asked the person at the front desk and mentioned I thought it was Febreze. They indicated yes it was and that they hide the plug ins behind furniture. They also said we could have come down and asked for a different room. I don't quite understand how that would have helped because I would assume they do this to every room. In the future I'll be calling all hotels ahead of time to check on whether they do this.

I was pleasantly surprised how much I liked this hotel (I am a lifelong Marriott person)! I believe it’s a newer hotel & very clean. Our room was spacious. The staff was so nice!!! I had 2 separate reservations for 2 consecutive nights & was afraid it would be a hassle to stay in the same room, but it was seamless!

There are not a lot of great hotel options in Muncie especially when BSU has an event. This is our second time staying here in just over a month and my wife and I are both happy with it. It's new, clean, comfortable, and convenient. The breakfast was very fresh and the staff was friendly. I think some of the reviews on here are a little rough but to each their own. We will definitely be staying here many times over the next four years. Chirp Chirp!!

Extremely clean and new hotel. The staff, especially Lesia, was so helpful and went above all expectations. I will definitely stay here again.

Staff is very friendly and the rooms are clean.

This hotel, has ample parking for a truck and trailer. Extremely clean rooms, comfortable beds, and easy to assess. Having a picky toddler can be difficult, but they have so many options for breakfast!

This is a brand new HI and very modern and clean. There are a few bugs to be fixed. The plumbing in the bathroom is very noisy and water going through the pipes from other rooms is loud. It also has a strange smell coming from the drain in the floor. The exercise room is awesome. 3 treadmill, 2 elliptical, weights, bike and plenty of space. the hotel was overbooked when we checked in and we almost lost our room which was booked ahead for two nights. Luckily the front desk person found us a room. I’m sure someone else lost out. Only other issue was no room service for towels and trash. We were glad to move out after two nights because the trash was piling up and there were no clean towels.

Brand new hotel. Very nice. I base my stay on the quality of the shower in the morning. My shower was cold. I had a conversation with someone in the elevator who had been there two nights and he said both mornings his showers were cold. Unacceptable for a brand new hotel.

Great staff, big clean rooms, super nice bed and pillows. Nice workout room. Solid breakfast, great free coffe 24/7.

Booked 2 queen beds was put into a room with 2 full size beds

Very friendly staff; breakfast hours were convenient, nice large room

The bed was very comfortable and the room was spacious. The breakfast was not so great.

Our room was spotless, the bed was very comfortable, the room temperature was right on, and the staff was very nice. She loved the light surround mirror in the bathroom.

I was pleasantly surprised how much I liked this hotel (I am a lifelong Marriott person)! I believe it’s a newer hotel & very clean. Our room was spacious. The staff was so nice!!! I had 2 separate reservations for 2 consecutive nights & was afraid it would be a hassle to stay in the same room, but it was seamless!

Shower was terrible no pressure and barely any hot water.

Love the new hotel very clean & nice size rooms

Four couples had confirmed reservations and three of them had their rooms canceled because of overbooking by the motel. Their reservations were made at least a week before check in date. I've been a member for quit a long time but will not be using your company in the future. Inexcusable service.

The room was very clean, warm and above expectations. I know it was opened in June 2025 but it was exceptionally clean and a great experience. The breakfast and the morning staff was professional and very cordial and the areas was kept well stocked and clean with a great verity of both cold and hot items. The front desk and the office staff were very professional and knowledgeable. The cleaning staff was very professional and very helpful and friendly. We stayed from Tuesday through Friday and we had interaction with multiple staff and all were friendly and professional, and I would like to thank the lady that told us about the Ron Lahody’s Trust Your Butcher Steakhouse, it was amazing and the highlight of our stay. I will recommend Holiday Inn Express in Muncie as the best, and over the years we have stayed in about 5 different locations and this is by far the best and our next time in town will be Holiday Inn Express. Thank You

Check in staff was short a curt. Charged a parking fee upon arrival that wasn’t disclosed during the booking process. The lot was 2/3 empty in a college town and the fee was $5.35. Really strange. Room was clean and comfortable.

Used hotel as a short stop for a wedding. Staff was amazing. Very friendly, even helped me get a doc formatted and printed when the lobby printer wouldn't cooperate. Great experience.

Terrible check in

Had booked, paid, confirmed, night of, got call, they overbooked and said sorry no rooms, no compensation, nothing, just sorry about your luck, terrible experience, would not recommend

I cannot actually rate the hotel. We booked it last minute through hotels.com it showed online that dogs were welcome with a fee. We showed up and we refuse serviced. Animals are not allowed. The front desk people were open about the fact that they know that it is incorrect on multiple third-party sites. But it didn’t matter cause they still don’t allow dogs no matter what it said online. They were not rude, but also there’s nothing they could do. Had to drive 30 minutes farther in the wrong direction to find a dog friendly hotel.

Extremely clean and new hotel. The staff, especially Lesia, was so helpful and went above all expectations. I will definitely stay here again.

Room not ready until after 5

Lisa was off the charts! Above the bar! Many people across the entire United States , of which I travel all the time , could take lessons from her on Customer Service and just being a very courteous and caring individual! When I come back through this way, I will stay at this Hotel because of Lisa! My first interacted with Lisa on the phone, confirming my reservation and that in itself was a truly incredible experience of a person who cares and was very efficient, professional, and courteous! How could you ask for more? Give this incredible lady a raise and recognition somehow someway! This is an individual who stays at hotels frequently throughout the week all across the United States in my travels. Lisa, my lady, well done!

Front desk was very nice and accommodating. Rooms were clean and comfortable. Area was safe.

We were in Muncie for a Ball State University dinner and meeting. I had my 85 year old mother with me and needed an accessible room. I booked here based on the availability of the accessible room and the room decor. It was blues and grays. I looked at other rooms in the area and at least one was down right ugly and another had an orange wall, which my mother would have hated. She DID comment on how the room was soothing (blues and grays), I told her picked this room specifically because I thought she would approve.

Staff was great and property is new. Our toliet had a running issue and took about an hour to repair. The pool was not up and running yet, which was disappointing but not a huge deal. Convenient to everything we needed to get to. We would stay here again.

Worst hotel experience ever. We have used Holiday inn numerous times, but will never use them again. We had a confirmed reservation with the Holiday Inn Express in Muncie, IN.booked through Expedia. First problem, the address was wrong, so our GPS took us to what turned out to be their old building and location (why wasn't that info updated on their website?). Second problem we had carefully read their conditions as we have two dogs and needed a pet friendly hotel, which is why we chose them. The young woman at the desk could on repeat the corporate line, which is that each HI was a separate entity and had their own rules and regulations. The new management would not accept any pets. After much discussion (we were put in contact with the supposed manager) it became clear we were at an impasse. We had traveled 11 hours and it was still a 4 hour drive to my mom's house, which we did, arriving at midnight. The desk clerk said we should receive an email and refund. Neither has happened and it's more than a week since our reservation on 07/22. You'd have thought the staff or desk clerk, somebody, might have offered to see if there was a pet friendly hotel nearby, either in Muncie or up the road, but nothing was said. We are both seniors, over 65 and don't like driving at night. Oh well!

There are not a lot of great hotel options in Muncie especially when BSU has an event. This is our second time staying here in just over a month and my wife and I are both happy with it. It's new, clean, comfortable, and convenient. The breakfast was very fresh and the staff was friendly. I think some of the reviews on here are a little rough but to each their own. We will definitely be staying here many times over the next four years. Chirp Chirp!!

I cannot actually rate the hotel. We booked it last minute through hotels.com it showed online that dogs were welcome with a fee. We showed up and we refuse serviced. Animals are not allowed. The front desk people were open about the fact that they know that it is incorrect on multiple third-party sites. But it didn’t matter cause they still don’t allow dogs no matter what it said online. They were not rude, but also there’s nothing they could do. Had to drive 30 minutes farther in the wrong direction to find a dog friendly hotel.

This hotel, has ample parking for a truck and trailer. Extremely clean rooms, comfortable beds, and easy to assess. Having a picky toddler can be difficult, but they have so many options for breakfast!

Staff was excellent room was spotless. Breakfast was great

This is a new property. The room was nice, lobby great. Breakfast was good and coffee was great!

Great staff, big clean rooms, super nice bed and pillows. Nice workout room. Solid breakfast, great free coffe 24/7.

The room was very clean, warm and above expectations. I know it was opened in June 2025 but it was exceptionally clean and a great experience. The breakfast and the morning staff was professional and very cordial and the areas was kept well stocked and clean with a great verity of both cold and hot items. The front desk and the office staff were very professional and knowledgeable. The cleaning staff was very professional and very helpful and friendly. We stayed from Tuesday through Friday and we had interaction with multiple staff and all were friendly and professional, and I would like to thank the lady that told us about the Ron Lahody’s Trust Your Butcher Steakhouse, it was amazing and the highlight of our stay. I will recommend Holiday Inn Express in Muncie as the best, and over the years we have stayed in about 5 different locations and this is by far the best and our next time in town will be Holiday Inn Express. Thank You

The bed was very comfortable and the room was spacious. The breakfast was not so great.

Staff and breakfast were great. However, sleep was poor for my son and I. The problem was the extremely strong chemical smell in the room. It turned out to be Febreze plug-in that a staff member indicated are hidden in the room. Both my son and I have asthma and I'm allergic to fragrance. My son was coughing and restless until I dug out an inhaler around 12:30 a.m.. I also used it. I searched the room when I suspected Febreze but couldn't find anything. I assumed it was something sprayed in the room. In the morning, after only a few hours of sleep I asked the person at the front desk and mentioned I thought it was Febreze. They indicated yes it was and that they hide the plug ins behind furniture. They also said we could have come down and asked for a different room. I don't quite understand how that would have helped because I would assume they do this to every room. In the future I'll be calling all hotels ahead of time to check on whether they do this.

Great hotel, modern, hot breakfast, great customer service/staff and very comfortable beds! We will stay again.

There are not a lot of great hotel options in Muncie especially when BSU has an event. This is our second time staying here in just over a month and my wife and I are both happy with it. It's new, clean, comfortable, and convenient. The breakfast was very fresh and the staff was friendly. I think some of the reviews on here are a little rough but to each their own. We will definitely be staying here many times over the next four years. Chirp Chirp!!

Do not bother with the breakfast. The food was expired.

Yes the room was very clean. My grandkids loved the pool,and the clerk made sure we had towels. Hosts for breakfast made sure I got pancakes to eat.