Twinpalms Surin Beach Phuket
US$185
/ night
Avg. for September
Prices for Twinpalms Surin Beach Phuket
Select dates to see prices and availability
US$185
/ night
Avg. for September
Monthly average prices
Nightly prices at Twinpalms Surin Beach Phuket average US$133 in the cheapest month (May) and US$616 in the most expensive month (January), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$616 |
| February | US$465 |
| March | US$296 |
| April | US$199 |
| May | US$133 |
| June | US$144 |
| July | US$169 |
| August | US$242 |
| September | US$185 |
| October | US$266 |
| November | US$383 |
| December | US$568 |
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Sept · US$185
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Most expensive: January (~US$616)
Cheapest: May (~US$133)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a steam room, and a fitness center. This resort also features compl...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a steam room, and a fitness center. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Choeng Thale? This resort has 2131 square feet (198 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Dining
Enjoy Thai cuisine at Oriental Spoon, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 97 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wired and wireless internet access is available. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in Choeng Thale, Twinpalms Surin Beach Phuket is by the sea, a 3-minute walk from Surin Beach and 15 minutes by foot from Bang Tao Beach. This family-friendly resort is 2.1 mi (3.4 km) from Kamala Beach and 2.7 mi (4.3 km) from Porto de Phuket.
What's nearby
Surin Beach(0.2 Miles)
Pansea Beach(0.5 Miles)
Bang Tao Beach(0.8 Miles)
Laem Singh Beach(1 Miles)
Kamala Beach(2.2 Miles)
Bang-Tao Night Market(2.2 Miles)
Tsunami Memorial(2.6 Miles)
Boat Avenue Mall Phuket(2.8 Miles)
Porto de Phuket(3 Miles)
Laguna Phuket Golf Club(3 Miles)
Big C Market Kamala(3 Miles)
Blue Tree(3.6 Miles)
Hua Beach(4.3 Miles)
Kalim Beach(6.7 Miles)
Layan Beach(6.9 Miles)
The nearest major airport is Phuket Intl. Airport (HKT)(12.3 Miles)
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
Location
106 / 46 Moo 3, Surin Beach Road, Cherng Talay, Choeng Thale, Thailand
Surin Beach (0.2 Miles)
Pansea Beach (0.5 Miles)
Bang Tao Beach (0.8 Miles)
Laem Singh Beach (1 Miles)
Kamala Beach (2.2 Miles)
Bang-Tao Night Market (2.2 Miles)
Room options
6
Lagoon Premium
Room details
1 Extra-Large Double Bed
Sleeps 2
667 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
4
Lagoon Suite
Room details
1 Double Bed
Sleeps 2
1098 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
7
2 Bedroom Duplex Loft
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 5
2045 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
6
1 Bedroom Penthouse Loft
Room details
1 Extra-Large Double Bed
Sleeps 2
2476 ft²
Separate Dining AreaDeck or PatioAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
5
Palm Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
1098 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Living Room
7
Palm Deluxe
Room details
1 Extra-Large Double Bed
Sleeps 2
549 ft²
BalconyAir ConditioningWi-Fi (Free)Refrigerator
7
Lagoon Deluxe
Room details
1 Extra-Large Double Bed
Sleeps 2
549 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
1 Bedroom Duplex Loft
Room details
1 Extra-Large Double Bed
Sleeps 2
2045 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
6
2 Bedroom Penthouse Loft
Room details
1 Extra-Large Double Bed
and 2 Single Beds
Sleeps 5
2583 ft²
BalconySeparate Dining AreaAir ConditioningWi-Fi (Free)Separate Living RoomPrivate Pool
5
Palm Premium
Room details
1 Extra-Large Double Bed
Sleeps 2
667 ft²
BalconyAir ConditioningWi-Fi (Free)Separate Bathtub and Shower
4
Presidential Penthouse Loft
Room details
1 Double Bed
and 2 Single Beds
Sleeps 4
4596 ft²
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
Guest reviews of Twinpalms Surin Beach Phuket
9.1
Superb
Based on 908 verified reviews
Who stays here?
Business
1%
Couple
65%
Family
16%
Group
13%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Twinpalms Surin Beach Phuket, travellers praise the serene atmosphere, large pool, and friendly staff, while noting a convenient walk to Surin Beach and strong breakfast offerings, alongside occasional service lapses, limited sunbeds, and non-beachfront location.
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What guests think
At Twinpalms Surin Beach Phuket, travellers praise the serene atmosphere, large pool, and friendly staff, while noting a convenient walk to Surin Beach and strong breakfast offerings, alongside occasional service lapses, limited sunbeds, and non-beachfront location.
Rooms are generally spacious and comfortable, often with quiet terraces, and guests value the well equipped gym and shuttles to partner beach clubs. Some reviews mention policy quirks and maintenance issues, such as charges for basic amenities, limited air conditioning in common areas, and occasional noise or wear around the pool. Expect a restful, upscale stay close to the sand with a few trade offs.
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AI-generated summary based on recent guest reviews
Facilities
The large pool and well equipped gym stand out, and shuttles to partner beach clubs are appreciated. Recurring downsides include too few sunbeds and limited air conditioning in some common areas.
Related guest reviews
10
Jae hyung
28 Sept 2024
·
Stayed 2 nights
바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!
바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!
6
Warren
27 Jan 2023
·
Stayed 5 nights
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
6
Helen
24 Feb 2026
·
Stayed 6 nights
Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels
Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels
10
nicolas
2 Oct 2025
·
Stayed 5 nights
I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.
I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.
8
marika
13 Jan 2026
·
Stayed 1 night
Great pool area, wish there were more sunbeds. Rooms is nice. Good service. Kamala is better but this is a good hotel
Great pool area, wish there were more sunbeds. Rooms is nice. Good service. Kamala is better but this is a good hotel
10
Henrik
14 Mar 2023
·
Stayed 7 nights
Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice
Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice
6
Mads
14 Dec 2025
·
Stayed 7 nights
Rigtig sødt og godt personale, flot hotel. Men, det virker som at ejeren er nærig. - Mangel på A/C på fællesområder - Vand på værelset er filteret fra en maskine, og ikke flaskevand - Små ting som normalt er gratis såsom tandbørste er tilkøb her
Rigtig sødt og godt personale, flot hotel. Men, det virker som at ejeren er nærig. - Mangel på A/C på fællesområder - Vand på værelset er filteret fra en maskine, og ikke flaskevand - Små ting som normalt er gratis såsom tandbørste er tilkøb her
10
Charlotte
21 Jan 2026
·
Stayed 3 nights
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
10
Deborah
21 Oct 2023
·
Stayed 5 nights
A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.
A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.
10
Caroline
25 Jan 2026
·
Stayed 6 nights
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews consistently describe very clean rooms and well kept grounds with attentive housekeeping. A few noted oversights and some wear around the pool decking.
Related guest reviews
6
Warren
27 Jan 2023
·
Stayed 5 nights
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
10
Philippe
18 Dec 2025
·
Stayed 2 nights
Chambre impeccable
Chambre impeccable
10
Kevin
12 Apr 2025
·
Stayed 4 nights
The hotel staff keeps this place very clean. Everyone is very friendly. It has as calming peaceful ambiance.
The hotel staff keeps this place very clean. Everyone is very friendly. It has as calming peaceful ambiance.
10
Torstein
12 Jan 2026
·
Stayed 4 nights
Rent rom, god service, flotte fasiliteter
Rent rom, god service, flotte fasiliteter
10
Charlotte
21 Jan 2026
·
Stayed 3 nights
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
10
Tobias
19 Mar 2025
·
Stayed 3 nights
I recently stayed at Twinpalms Phuket and had the absolute best time! From the moment we arrived, I were treated like royalty. The staff were incredibly warm, friendly, and attentive, always greeting us with genuine smiles and making sure every detail of our stay was perfect. The hotel itself is stunning—beautifully designed, chic yet cozy, surrounded by lush tropical greenery and featuring an amazing pool area. I spent countless relaxing hours lounging by the crystal-clear pool. My room was spacious, immaculately clean, and beautifully decorated. The bed was incredibly comfortable, and I loved the thoughtful touches like fresh flowers and personalized welcome messages. Waking up each morning to the serene views of the tropical gardens was pure bliss. A huge thank you to the entire team at Twinpalms Phuket for making my stay unforgettable. If you’re looking for a luxurious, friendly, and genuinely joyful experience this is it.
I recently stayed at Twinpalms Phuket and had the absolute best time! From the moment we arrived, I were treated like royalty. The staff were incredibly warm, friendly, and attentive, always greeting us with genuine smiles and making sure every detail of our stay was perfect. The hotel itself is stunning—beautifully designed, chic yet cozy, surrounded by lush tropical greenery and featuring an amazing pool area. I spent countless relaxing hours lounging by the crystal-clear pool. My room was spacious, immaculately clean, and beautifully decorated. The bed was incredibly comfortable, and I loved the thoughtful touches like fresh flowers and personalized welcome messages. Waking up each morning to the serene views of the tropical gardens was pure bliss. A huge thank you to the entire team at Twinpalms Phuket for making my stay unforgettable. If you’re looking for a luxurious, friendly, and genuinely joyful experience this is it.
2
ROXHENSA
12 Oct 2024
·
Stayed 4 nights
They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!
They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!
10
yvan
19 Jan 2022
·
Stayed 4 nights
Établissement idéal pour un sejour au calme. Tout est parfaitement entretenu. le personnel est disponible et serviable. Seul leger manque d'attention au petit-déjeuner. Le logement en penthouse est extrêmement spacieux, inclus la taille de la piscine privée. Dommage que l'implantation du bâtiment ne permettent pas une vue dégagée.
Établissement idéal pour un sejour au calme. Tout est parfaitement entretenu. le personnel est disponible et serviable. Seul leger manque d'attention au petit-déjeuner. Le logement en penthouse est extrêmement spacieux, inclus la taille de la piscine privée. Dommage que l'implantation du bâtiment ne permettent pas une vue dégagée.
10
JIWAN
18 Sept 2025
·
Stayed 2 nights
First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.
First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious, comfortable, and often quiet, many with large terraces or patios. Some guests report limited views, occasional noise or design/privacy quirks, A/C limits, and patchy Wi‑Fi.
Related guest reviews
8
Brigitte
5 Apr 2024
·
Stayed 3 nights
Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.
Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.
10
Fahad
2 Oct 2025
·
Stayed 4 nights
Top place I stayed in phuket .. Only downside to it is the view from the rooms, other than that I would give this place 10 Stars.
Top place I stayed in phuket .. Only downside to it is the view from the rooms, other than that I would give this place 10 Stars.
10
Charlotte
21 Jan 2026
·
Stayed 3 nights
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
2
ROXHENSA
12 Oct 2024
·
Stayed 4 nights
They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!
They made us pay for dental kit, provided in the restroom, with no tag price on it.The price should be obvious so you’re not surprised at the check out. They showed us a book with the prices for the minibar staff. We asked the front desk to talk to the manager about the shaving kit and dental but the front desk said he is not available and this is our policy. It wasn’t for the total amount that we had to pay but it looks ridiculous for a 5 star resort to charge guests for this elementary things. Staff weren’t friendly at all. They barely could say hi or smile.The internet connection was not good at all. The resort was modern style and the rooms were really nice. Cleaning service was great!
2
Tommy
13 Oct 2024
·
Stayed 4 nights
Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.
Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.
10
yvan
19 Jan 2022
·
Stayed 4 nights
Établissement idéal pour un sejour au calme. Tout est parfaitement entretenu. le personnel est disponible et serviable. Seul leger manque d'attention au petit-déjeuner. Le logement en penthouse est extrêmement spacieux, inclus la taille de la piscine privée. Dommage que l'implantation du bâtiment ne permettent pas une vue dégagée.
Établissement idéal pour un sejour au calme. Tout est parfaitement entretenu. le personnel est disponible et serviable. Seul leger manque d'attention au petit-déjeuner. Le logement en penthouse est extrêmement spacieux, inclus la taille de la piscine privée. Dommage que l'implantation du bâtiment ne permettent pas une vue dégagée.
10
Caroline
25 Jan 2026
·
Stayed 6 nights
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
10
JIWAN
18 Sept 2025
·
Stayed 2 nights
First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.
First, Lobby was beautiful. Room was clean and comfortable. I take the best rest with kind service.
6
Sven
25 Dec 2024
·
Stayed 2 nights
Schönes Hotel aber mehr Schein als Sein. Die 240qm Suite war in Wirklichkeit deutlich kleiner. Was gar nicht ging waren die extrem lauten Geräusche der Poolpumpe in der Nacht. Es war ein Hotelmitarbeiter vor Ort aber es wurde kaum leiser. Konnten somit kaum schlafen. Schade
Schönes Hotel aber mehr Schein als Sein. Die 240qm Suite war in Wirklichkeit deutlich kleiner. Was gar nicht ging waren die extrem lauten Geräusche der Poolpumpe in der Nacht. Es war ein Hotelmitarbeiter vor Ort aber es wurde kaum leiser. Konnten somit kaum schlafen. Schade
10
Gal
27 Aug 2022
·
Stayed 4 nights
Very good hotel, compy rooms and nice pool. need to walk to the beach
Very good hotel, compy rooms and nice pool. need to walk to the beach
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AI-generated summary based on recent guest reviews
Service
Service is widely described as warm and helpful, especially at check in and around the pool and beach clubs. Several reviews, however, mention slow or inconsistent breakfast/dinner service and occasional management or responsiveness issues.
Related guest reviews
4
Terry
31 Aug 2024
·
Stayed 4 nights
Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.
Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.
6
Warren
27 Jan 2023
·
Stayed 5 nights
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
6
Helen
24 Feb 2026
·
Stayed 6 nights
Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels
Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels
10
nicolas
2 Oct 2025
·
Stayed 5 nights
I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.
I traveled solo and enjoyed it very much. Lovely staff. Great for families too. Big lap pool, very relaxing and some fun too. Very quiet at night. Shuttle service to 2 other beach front restaurants/lounges every hour was awesome. I would definitely consider going back.
10
William
27 Sept 2023
·
Stayed 2 nights
Great service!
Great service!
8
Susanne
6 Sept 2024
·
Stayed 3 nights
Sehr schöne Anlage mit großzügigen und sauberen Zimmern. Der Beach Club hat eine tolle Lage und das Personal hier war sehr freundlich. Die Auswahl an Speisen ausreichend. Im Hotel war der Service dagegen nicht gut, insbesondere beim Frühstück. Es musste nach allem gefragt werden und freundlichkeit musste man suchen.
Sehr schöne Anlage mit großzügigen und sauberen Zimmern. Der Beach Club hat eine tolle Lage und das Personal hier war sehr freundlich. Die Auswahl an Speisen ausreichend. Im Hotel war der Service dagegen nicht gut, insbesondere beim Frühstück. Es musste nach allem gefragt werden und freundlichkeit musste man suchen.
10
Charlotte
21 Jan 2026
·
Stayed 3 nights
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
10
Miranda
14 Jul 2023
·
Stayed 12 nights
A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!
A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!
10
Sarah
15 Jan 2026
·
Stayed 5 nights
Excellent staff, great breakfast and comfortable room
Excellent staff, great breakfast and comfortable room
10
Caroline
25 Jan 2026
·
Stayed 6 nights
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
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AI-generated summary based on recent guest reviews
Location
A short walk to Surin Beach with shuttles to nearby beach clubs; the area feels quiet. It is not beachfront, some terrain is hilly for those with mobility challenges, and a few found nearby dining limited.
Related guest reviews
10
Jae hyung
28 Sept 2024
·
Stayed 2 nights
바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!
바로앞에 수린비치에서 여러 노점들과 식당이 자리하고있어 좋습니다 수린비치 석양이 정말 끝내줍니다ㅎㅎ 빠통비치까지는 차로 약 30분정도 걸리는데 볼트앱으로 가면 편해요 직원분들 정말 친절하시고 호텔 앱을 통해서 채팅으로 호텔과 소통 가능하고, 룸서비스나 다른 모든 필요한 조치들을 앱으로 할수있어 특이하면서도 편했습니다 무엇보다 수영장이 정말 크고 한적해서 휴양목적, 숙박목적 모든부분이 편안했습니다 강력추천드려요!
4
Terry
31 Aug 2024
·
Stayed 4 nights
Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.
Property and staff is nice. When we showed up we had rented the Penthouse. Soon arrival we discussed the penthouse has 3 step of stairs. Being disabled this was not going to work. Staff was nice and said they will call Expedia and make an adjustment since the room we had to be in with no stairs was half the price. When checking out we discovered the hotel blocked Expedia 3 times from adjusting the price. I asked the manger for help and he got into my face. He asked to fight me. I’m in a wheelchair and never been treated like this. Location is not great. It’s not on the beach. The pictures of the beach is a club you have to buy bottles for 200 each at.
8
Brigitte
5 Apr 2024
·
Stayed 3 nights
Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.
Great hotel. Beautiful grounds. Comfortable rooms. The pool area is inviting. Big patio with each room. They give fruit platters between 3 and 4 everyday. Great breakfast with many choices of bread. Only downside is that it is not on the beach ant there is no good restaurant within walking distance, except the hotel’s. Also, the A/C can’t be set lower than 20 Celsius.
6
Warren
27 Jan 2023
·
Stayed 5 nights
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
The property is in a great place near the beach within walking distance of the necessities (awesome food and foot massages). Unfortunately, there were some lapses in the service, which made our stay underwhelming. Housekeeping never wiped down counters and, for some reason, had an aversion to leaving toilet paper. On day four of our stay, I had to repeatedly call housekeeping to have a roll brought to our room. After the third call, I went to the front desk to make a request. As we reached crisis mode, I had to go to the fitness center to pinch a roll from their supply. The cleaners also failed to wipe down any of the countertops. Odd. The poolside restaurant was great, but there isn't a poolside drink service, so you'll need to roll off your lounge chair and walk to the bar. Not. huge deal, but if you're used to the Shangri La, it's a different experience. The decking around the pool is wood (what were they thinking), and it's rotting, so if you're in bare feet, getting splinters is next to guaranteed. Overall, a nice place that saw its best years a decade ago. 3 - 4 star at best.
10
David
22 Feb 2025
·
Stayed 7 nights
It was very relaxing atmosphere. Thoroughly enjoyed the stay but unfortunately due to my inability to walk much and area around was hilly I couldn’t get out much unless I used a taxi service. Also, the hotel had a few steps in the entrance which I made me quite wary I might fall when coming up and down them. Apart from that it was an awesome place to stay.
It was very relaxing atmosphere. Thoroughly enjoyed the stay but unfortunately due to my inability to walk much and area around was hilly I couldn’t get out much unless I used a taxi service. Also, the hotel had a few steps in the entrance which I made me quite wary I might fall when coming up and down them. Apart from that it was an awesome place to stay.
10
Even
19 Nov 2024
·
Stayed 4 nights
Hadde et fantastisk opphold. Veldig hyggelig og positive personale. Frokosten var kjempe god. Supert at de hadde flere restauranter og beach clubs rundt om i området.
Hadde et fantastisk opphold. Veldig hyggelig og positive personale. Frokosten var kjempe god. Supert at de hadde flere restauranter og beach clubs rundt om i området.
10
Robert
19 Dec 2023
·
Stayed 4 nights
Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice.
Great stay. Lovely pool. Great breads at breakfast. Close to the sea. Quiet. Beautiful room. Really nice.
10
Miranda
14 Jul 2023
·
Stayed 12 nights
A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!
A beautiful place to stay, exceeding our expectations. Staff were extremely helpful and kind, we felt very looked after. Short walk to a beautiful beach, and the pool at the hotel is wonderful. Felt safe in the area with lots of options for amazing food. Couldn’t recommend more!
10
Caroline
25 Jan 2026
·
Stayed 6 nights
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
10
Gal
27 Aug 2022
·
Stayed 4 nights
Very good hotel, compy rooms and nice pool. need to walk to the beach
Very good hotel, compy rooms and nice pool. need to walk to the beach
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns strong praise for quality and variety, and many enjoyed the beach club and hotel dining. Critiques include a slow or disappointing dinner and, at times, limited on site dinner service.
Related guest reviews
6
Helen
24 Feb 2026
·
Stayed 6 nights
Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels
Staff lovely on arrival but seemed short staffed in the rest of the hotel and restaurant. Ate dinner at the restaurant and food was served very late and cold (other guests complained). Sunbed situation was not normal for a 5 star hotel. There are not enough for guests and some are reserved all day without management removing any towels
10
Eli
19 Apr 2023
·
Stayed 3 nights
Excellent and rich breakfast and surprisingly great food by the pool . Beautiful pool for swimming. Large, impressive and spacious rooms.
Excellent and rich breakfast and surprisingly great food by the pool . Beautiful pool for swimming. Large, impressive and spacious rooms.
10
Emilia
25 Dec 2021
·
Stayed 9 nights
Lovely hotel with super good service. Food and staff was awesome. Very nice breakfast buffé. We will come back.
Lovely hotel with super good service. Food and staff was awesome. Very nice breakfast buffé. We will come back.
10
Henrik
14 Mar 2023
·
Stayed 7 nights
Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice
Excellent customer service, friendly staff and management, excellent fitness center, outstanding pool, diverse breakfast buffet, more sunbeds at the pool would have been nice
10
Charlotte
21 Jan 2026
·
Stayed 3 nights
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
Meget smukt sted. Lækre værelser, hvor vi have et med udsigt til pool. Lækker terrasse med sofa og stol og udendørs fan. Der blev hjort grundigt rent hver morgen og rest op og ryddet om eftermiddagen. Modtagelsen var super fin med bobler, pudevalgt, duftvalg i blomster og info. Super sødt og serviceminded personale. Super lækre træningsfaciliteter. Den lækreste morgenmad med det bedste surdejsbrød, lækreste thairetter, salater, ost og friskepressede juicer. Vi ville til enhver tid komme tilbage.
8
Vincent
11 Jan 2023
·
Stayed 19,361 nights
Surprised that the hotel did not provide lunch or dinner in the restaurant - it was breakfast only. Lunch you could get at the pool bar, dinner was room service or a minibus shuttle to a restaurant that the Hotel had a partnership with.
Surprised that the hotel did not provide lunch or dinner in the restaurant - it was breakfast only. Lunch you could get at the pool bar, dinner was room service or a minibus shuttle to a restaurant that the Hotel had a partnership with.
10
Sarah
15 Jan 2026
·
Stayed 5 nights
Excellent staff, great breakfast and comfortable room
Excellent staff, great breakfast and comfortable room
10
Deborah
21 Oct 2023
·
Stayed 5 nights
A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.
A beautiful hotel with a great pool and other facilities (gym and spa). Breakfast was great with lots of options. The free shuttle bus to the beach clubs was also brilliant. Great service and really friendly staff. I’d definitely recommend.
2
Tommy
13 Oct 2024
·
Stayed 4 nights
Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.
Our honeymoon in Southeast Asia took us to 7 cities across 5 countries, all at 5-star resorts that exceeded our expectations—except for Twimpalms Phuket. This resort barely qualifies as a 3.5-star property. I was misled by the overly positive reviews on Expedia, which seem questionable upon reflection. The only good feature was the pool, however it felt cramped and overshadowed by tall trees, leaving little room for sunlight. The public beach across the street was dirty, though the hotel offers transfers to a more appealing beach club 10 minutes away. The resort's atmosphere was surprisingly dull, bordering on lifeless. Our room was outdated. There was no door for the toilet, and the weak flush required multiple attempts. The shower lacked a door, resulting in water flooding the bathroom. The bathrobes were so thin they were nearly transparent. While the room had a wide sliding door facing the pool/common area, the glass was see through providing no privacy, forcing us to keep the curtains closed. Breakfast was a letdown and unsanitary. I witnessed the chef taste food from a soup spoon and reusing it. One morning, we had to share a table with other people, and the quality of food and coffee was poor. We prepaid breakfast for four days but only used two. Rooms lack an iron and board, requiring us to request them from room service, sometimes waiting an hour. At checkout, I was unexpectedly chased down for a $12 charge for a small fruit plate ordered while waiting for an iron.
10
Caroline
25 Jan 2026
·
Stayed 6 nights
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
The room was lovely, spacious and quiet . The staff couldn’t have been more helpful and friendly . The breakfast buffet was amazing with great coffee’s . The location is perfect only a few minutes walk to the beach. The pool is huge if you enjoy doing lengths it’s perfect.
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AI-generated summary based on recent guest reviews
10
Seonae
3 weeks ago
·
Stayed 3 nights
The staff were so nice and helpful. Lovely pool which stays open until midnight, everything was perfect but the pool needs a bit of scrubbing on the wall. However it's not a major issue and I would love to return!
The staff were so nice and helpful. Lovely pool which stays open until midnight, everything was perfect but the pool needs a bit of scrubbing on the wall. However it's not a major issue and I would love to return!
10
jamie
3 weeks ago
·
Stayed 3 nights
Great hotel, everyone is so friendly and helpful and the room was a fantastic standard. Housekeeping staff were prompt and did a great job, in and out swiftly.
Great hotel, everyone is so friendly and helpful and the room was a fantastic standard. Housekeeping staff were prompt and did a great job, in and out swiftly.
10
Kristine
9 Aug 2026
·
Stayed 3 nights
Lovely hotel near Surin beach. 3 minute walk to the public beach or take the shuttle to the property beach club - 8 minute walk drive on the hour. No chairs at public beach. A gorgeous daily breakfast - everything was tasty. We enjoyed the pool, although a few more loungers would be helpful. Gym had plenty of equipment. Staff was lovely and accommodating. We would be happy to stay at this property again.
Lovely hotel near Surin beach. 3 minute walk to the public beach or take the shuttle to the property beach club - 8 minute walk drive on the hour. No chairs at public beach. A gorgeous daily breakfast - everything was tasty. We enjoyed the pool, although a few more loungers would be helpful. Gym had plenty of equipment. Staff was lovely and accommodating. We would be happy to stay at this property again.
10
Moayad
29 Jun 2026
·
Stayed 8 nights
We had amazing time here
We had amazing time here
8
Shireen
15 Jun 2026
·
Stayed 4 nights
The property is exc5th 0 po uipilui7ellent. The breakfast was incredible. Selections for everyone. This hotel is not on the beach though. It's across the street about a5 to 6 minute walk. The photos of restaurant on the water is of a beach club that they shuttle you too about 15 min away. It's not part of the hotel. It's also very expensive and not a great selection of food. The photos are misrepresenting of the property being on the beach. Had I known that I would have stayed elsewhere because the price was not worth being off the beach for me. The sauna did not work. Pool was excellent. Room was lovely. The food not so great for lunch or dinner. The hotel was 40 min ride. Going to other parts of phuket are also about 45 min to an hour away. If you just want comfort and a pool stay here. If you want a beach resort this is not it.
The property is exc5th 0 po uipilui7ellent. The breakfast was incredible. Selections for everyone. This hotel is not on the beach though. It's across the street about a5 to 6 minute walk. The photos of restaurant on the water is of a beach club that they shuttle you too about 15 min away. It's not part of the hotel. It's also very expensive and not a great selection of food. The photos are misrepresenting of the property being on the beach. Had I known that I would have stayed elsewhere because the price was not worth being off the beach for me. The sauna did not work. Pool was excellent. Room was lovely. The food not so great for lunch or dinner. The hotel was 40 min ride. Going to other parts of phuket are also about 45 min to an hour away. If you just want comfort and a pool stay here. If you want a beach resort this is not it.
FAQs about Twinpalms Surin Beach Phuket
Is parking available at the property?
Yes, free valet parking is available on-site.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately THB 765 for adults and THB 385 for children.
Does the property allow pets?
No pets or service animals are allowed at this property.
What are the standard check-in and check-out times?
Check-in is at 2:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.
Are airport shuttle services available?
Yes, airport shuttle services are available for a fee of THB 2000 per vehicle (one-way, maximum occupancy 2). Guests must contact the property 24 hours prior to arrival to arrange the transfer.
What accessibility features are available for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional details can be confirmed by contacting the property directly.
What is the location of the property in relation to key landmarks?
The property is located in Choeng Thale, just a 3-minute walk from Surin Beach and 15 minutes by foot from Bang Tao Beach. It is also 2.1 mi (3.4 km) from Kamala Beach and 2.7 mi (4.3 km) from Porto de Phuket.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. The pool is operational year-round and is heated.
What are the policies for guests staying with children?
Children 3 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 152.60077786865233USD
- 2026-09-19: 135.6468942512512USD
- 2026-09-20: 120.81186840667723USD
- 2026-09-21: 118.42111653442382USD
- 2026-09-22: 120.80175316848754USD
- 2026-09-23: 132.13575057220459USD
- 2026-09-24: 134.93964205169678USD
- 2026-09-25: 148.07909999999998USD
- 2026-09-26: 192.8784827972412USD
- 2026-09-27: 157.09868711700437USD
- 2026-09-28: 148.5878745864868USD
- 2026-09-29: 146.9312USD
- 2026-09-30: 146.9312USD
- 2026-10-01: 181.13310610046386USD
- 2026-10-02: 181.16265485687254USD
- 2026-10-03: 187.07906205291746USD
- 2026-10-04: 184.75583267974852USD
- 2026-10-05: 181.13310610046386USD
- 2026-10-06: 181.13310610046386USD
- 2026-10-07: 183.36902038726805USD
- 2026-10-08: 181.13310610046386USD
- 2026-10-09: 179.8465704116821USD
- 2026-10-10: 148.48032902374266USD
- 2026-10-11: 150.40845982055663USD
- 2026-10-12: 147.6094726989746USD
- 2026-10-13: 181.16265485687254USD
- 2026-10-14: 181.35367959747313USD
- 2026-10-15: 181.16265485687254USD
- 2026-10-16: 148.48032902374266USD
- 2026-10-17: 148.63674300994873USD
- 2026-10-18: 149.54156201324463USD
- 2026-10-19: 150.40845982055663USD
- 2026-10-20: 178.39696482238767USD
- 2026-10-21: 189.12601843566893USD
- 2026-10-22: 234.84032671661376USD
- 2026-10-23: 235.61589837341307USD
- 2026-10-24: 236.33598072357177USD
- 2026-10-25: 236.33598072357177USD
- 2026-10-26: 236.33598072357177USD
- 2026-10-27: 201.21802814331053USD
- 2026-10-28: 247.22936535797118USD
- 2026-10-29: 201.21802814331053USD
- 2026-10-30: 198.58669999999998USD
- 2026-10-31: 200.21694360046385USD
- 2026-11-01: 309.2234094726562USD
- 2026-11-02: 311.0809USD
- 2026-11-03: 309.2234094726562USD
- 2026-11-04: 351.3807446014404USD
- 2026-11-05: 350.37966005859374USD
- 2026-11-06: 350.37966005859374USD
- 2026-11-07: 353.9222879638672USD
- 2026-11-08: 354.89681891174314USD
- 2026-11-09: 353.9222879638672USD
- 2026-11-10: 354.89681891174314USD
- 2026-11-11: 354.78724154357906USD
- 2026-11-12: 347.8137USD
- 2026-11-13: 351.3807446014404USD
- 2026-11-14: 345.366425402832USD
- 2026-11-15: 347.8137USD
- 2026-11-16: 441.94149999999996USD
- 2026-11-17: 408.2820158843994USD
- 2026-11-18: 435.05409999999995USD
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- Fee for buffet breakfast: approximately THB 765 for adults and THB 385 for children
- Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 2)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Restaurant
Swimming pool
Business centre
Room service
General
Room service
Restaurant
Non-smoking rooms
Steam room
Massage
Spa & wellness centre
Body treatments
Facial treatments
Poolside bar
Family room
Beach Sun Loungers
Activities
Swimming pool
Garden
Golf course (nearby)
Beach (nearby)
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
Parking
Parking
Airport shuttle
Valet parking
Free parking
Parking Onsite
Internet
Free wi-fi