WoodSpring Suites Anderson North I-85

The property was really nice, clean and well kept. The room was nice a spacious and bathroom was cleaned well. The only issue we had we the bed was uncomfortable and lack of pillows on the bed. We checked in late and were unable to get more pillows.

Less than stellar. I requested late check out when I checked in, was never told that it would be extra at the late check in kiosk, only to be told abruptly the day of check out that we would not be able to have late check out because they 'were fully booked'. Bed was very uncomfortable & there was noise day & night. No Do Not Disturb sign to be found so housekeeping startled my dog & received a complaint gor her barking.

Arrived to check in at 4:45pm (check in started at 11am) to be told the property was not checking anyone in at the time due to no available rooms. Management said we would have to check in after the concert and did not offer any amenities to allow changing clothes or getting ready for the concert. After a long days drive, we just wanted to freshen up. After returning after the concert (1am), the front desk was closed and we had no way to check in. There was a kiosk with a virtual assistant but no assistance could be provided. We ended driving north (all hotels sold out because of the concert) and finally found a room at 3am. This property should be ashamed of themselves. Unacceptable for folks who plan and have reservations months ahead of the event.

No rooms ready to check in at 5pm. Then had to check in very late after a concert via video

We came into town for the George Strait concert and chose this hotel based on the listed check-in time of 11 a.m. When my husband and I arrived, we were abruptly told—very rudely—that check-in was actually at 3 p.m. Fine, things happen. We came back at 3:20 p.m. to a lobby packed with about 50 people, all trying to check into rooms we had already paid for. The manager came out and, in a completely unprofessional tone, said, “There are 60 of you trying to check in and not all of y’all are getting rooms.” Then she disappeared into her office, leaving her employee to deal with an understandably frustrated crowd. We were told to come back at 3, yet somehow there still weren’t rooms available. After over an hour of everyone standing in the lobby trying to get answers, she finally started assigning rooms. At one point, the hotel doors were locked, preventing people from entering or leaving, which made the situation even more uncomfortable and chaotic. When we finally got to our room, it only had one towel, and there was no one available to even ask for another. The room itself was hot, like the air wasn’t working properly. The elevator smelled strongly of urine, and despite the listing advertising “room darkening curtains,” there were none. Honestly, this was the worst hotel experience I’ve ever had. If we hadn’t already paid, we would have slept in our truck. The manager even threatened not to issue refunds after telling people they might not get rooms at all. Don't stay here.