Name: JW Marriott Grosvenor House London
Address: 86-90 Park Lane, London, England, GB
Price range: 451 $–1.175 $ per night
Rating: 8.45

Was Gäste sagen

Im JW Marriott Grosvenor House London schätzen Reisende oft die zentrale Lage in Mayfair und das freundliche, professionelle Personal. Die Executive Lounge und die beeindruckenden öffentlichen Bereiche werden besonders hervorgehoben, obwohl es Berichte über Verzögerungen beim Check-in und gelegentliche Wartungsprobleme gibt.

Die Zimmer reichen von geräumig und komfortabel bis hin zu klein oder veraltet, wobei es einige Probleme mit der Technik und Lärmbelästigung in unteren Etagen gibt. Die Sauberkeit in den Zimmern ist im Allgemeinen akzeptabel, aber mehrere Gäste berichteten von unangenehmen Gerüchen und ernsthaften Schädlingsbefall in Veranstaltungs- oder Essbereichen. Frühstück und Zimmerservice erhalten Lob, aber die Vielfalt beim Frühstück, das Preis-Leistungs-Verhältnis und die Kommunikation bezüglich der Leistungen können enttäuschen. Erwarten Sie einen gut gelegenen Aufenthalt mit aufmerksamen Service, aber unterschiedlichen Zimmern und Abläufen.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Die beeindruckenden öffentlichen Bereiche und die Executive Lounge werden häufig gelobt. Einige Einrichtungen wirken jedoch veraltet und bedürfen einer Wartung, wobei es Berichte über Drainageprobleme, einen Internetausfall und einen schwerwiegenden Schädlingsbefall in einem Veranstaltungsraum gibt.

Ähnliche Gästebewertungen

10

Scott

23. Juni 2023

·

Aufenthalt für 5 Nächte

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

said

29. Mai 2025

·

Aufenthalt für 4 Nächte

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

6

Soo

26. Okt. 2024

·

Aufenthalt für 7 Nächte

Internet service went out just before the zoom meeting and it caused quite a trouble

4

Fengli

22. Sept. 2024

·

Aufenthalt für 2 Nächte

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

2

Daniel

27. Sept. 2025

·

Aufenthalt für eine Nacht

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

8

Michael

13. Sept. 2023

·

Aufenthalt für eine Nacht

Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.

8

Ziya

10. Feb. 2023

·

Aufenthalt für 2 Nächte

Very good location, the hotel need a facelift though....

8

Israel

6. Aug. 2025

·

Aufenthalt für eine Nacht

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

10

Sheldon Lloyd

28. Feb. 2023

·

Aufenthalt für 4 Nächte

From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I

10

Michael

19. Mai 2024

·

Aufenthalt für 2 Nächte

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Die Sauberkeit der Zimmer ist oft gut, aber es gibt Berichte über fleckige Bettwäsche, anhaltende Gerüche in Fluren und Zimmern sowie eingeschränkte Reinigungsleistungen. Mehrere Gäste berichteten auch über Schädlinge in Veranstaltungs- oder Essbereichen.

Ähnliche Gästebewertungen

10

Celia

30. Nov. 2024

·

Aufenthalt für 5 Nächte

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Redferd

25. Jan. 2024

·

Aufenthalt für eine Nacht

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

2

Daniel

27. Sept. 2025

·

Aufenthalt für eine Nacht

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

6

Susan

13. Juli 2025

·

Aufenthalt für eine Nacht

The sheets and quilt were not great quality for 1200 per night!!!!!

6

David

3. Juni 2024

·

Aufenthalt für eine Nacht

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Adam

17. Nov. 2025

·

Aufenthalt für eine Nacht

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Israel

6. Aug. 2025

·

Aufenthalt für eine Nacht

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

8

Caroll

6. Sept. 2023

·

Aufenthalt für 3 Nächte

Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more

4

Atul

6. Juli 2023

·

Aufenthalt für 5 Nächte

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

4

Dana

14. März 2024

·

Aufenthalt für eine Nacht

stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.

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KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Die Erfahrungen sind unterschiedlich: Einige Zimmer sind geräumig und komfortabel, während andere klein oder veraltet wirken. Lärm in unteren Etagen und gelegentliche Probleme mit Fernseher/Telefon oder WLAN werden erwähnt.

Ähnliche Gästebewertungen

6

Daniel

24. Sept. 2024

·

Aufenthalt für eine Nacht

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

10

Celia

30. Nov. 2024

·

Aufenthalt für 5 Nächte

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Soo

26. Okt. 2024

·

Aufenthalt für 7 Nächte

Internet service went out just before the zoom meeting and it caused quite a trouble

6

Elizabeth

14. Okt. 2023

·

Aufenthalt für 5 Nächte

Rooms could use a new revamp, old curtains and poor air circulation

6

Vanessa

5. Jan. 2025

·

Aufenthalt für eine Nacht

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

4

Fengli

22. Sept. 2024

·

Aufenthalt für 2 Nächte

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

10

Krista

28. Mai 2024

·

Aufenthalt für 2 Nächte

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

6

David

3. Juni 2024

·

Aufenthalt für eine Nacht

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Dan

12. Juni 2025

·

Aufenthalt für eine Nacht

The room was a bit small for the price, but very nice.

2

Lloyd

2. Jan. 2025

·

Aufenthalt für 2 Nächte

We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.

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Service

Das Personal wird durchweg als freundlich, aufmerksam und professionell beschrieben. Es gibt jedoch immer wiederkehrende Probleme wie lange oder unorganisierte Check-ins, inkonsistente Nachverfolgung und eingeschränkte Kulanz in manchen Fällen.

Ähnliche Gästebewertungen

10

said

29. Mai 2025

·

Aufenthalt für 4 Nächte

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

8

Antonia

21. Mai 2024

·

Aufenthalt für 6 Nächte

Staff did follow up when there was an issue.

4

Simon

1. Feb. 2025

·

Aufenthalt für eine Nacht

We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.

8

ferda

16. Nov. 2023

·

Aufenthalt für 4 Nächte

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

2

Lakshmi

31. März 2025

·

Aufenthalt für eine Nacht

Very very bad customer service and zero service recovery. Won’t ever stay here again

6

Lakshmi

26. März 2025

·

Aufenthalt für 5 Nächte

The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work

10

Adam

17. Nov. 2025

·

Aufenthalt für eine Nacht

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

10

jasvir

11. Juli 2025

·

Aufenthalt für 4 Nächte

We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property

10

Diana

4. Juli 2025

·

Aufenthalt für 6 Nächte

Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back

4

Atul

6. Juli 2023

·

Aufenthalt für 5 Nächte

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Lage

Die Lage in Mayfair ist zentral und günstig zum Einkaufen, Restaurants und für den Transport. Gelegentlicher Lärm von Veranstaltungen in der Nähe oder von Straßen mit hohem Verkehrsaufkommen beeinträchtigt einige Zimmer.

Ähnliche Gästebewertungen

10

Scott

23. Juni 2023

·

Aufenthalt für 5 Nächte

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

Michael

28. Juni 2025

·

Aufenthalt für eine Nacht

Load music due to concert in Hyde Park till after 10pm were not warned about this when booking

10

Gregory

23. Apr. 2025

·

Aufenthalt für 3 Nächte

Location in Mayfair and great staff

10

Krista

28. Mai 2024

·

Aufenthalt für 2 Nächte

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

10

Jorge

24. Mai 2024

·

Aufenthalt für 3 Nächte

Great location

8

feroz

21. Nov. 2023

·

Aufenthalt für eine Nacht

CLOSE TO AMENINITIES AND RESTAURBNTS

10

Robert

14. Jan. 2024

·

Aufenthalt für eine Nacht

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

10

Michael

19. Mai 2024

·

Aufenthalt für 2 Nächte

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

10

Rizwan

21. Mai 2025

·

Aufenthalt für 6 Nächte

JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.

10

Teguh

24. Sept. 2024

·

Aufenthalt für 4 Nächte

Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Frühstück und Zimmerservice erhalten Lob, und die JW Steakhouse Bar wird erwähnt. Bedenken betreffen die begrenzte Frühstücksvielfalt, die schlechte Qualität/das Preis-Leistungs-Verhältnis des Frühstücks im Zimmer, unklare Leistungen und eine gemeldete Maus-/Rattenentdeckung in den Essbereichen.

Ähnliche Gästebewertungen

6

Daniel

24. Sept. 2024

·

Aufenthalt für eine Nacht

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

6

Redferd

25. Jan. 2024

·

Aufenthalt für eine Nacht

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

10

jayne

9. Feb. 2024

·

Aufenthalt für eine Nacht

It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip

6

Vanessa

5. Jan. 2025

·

Aufenthalt für eine Nacht

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

8

Ellin

9. Aug. 2023

·

Aufenthalt für 5 Nächte

Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.

2

Daniel

27. Sept. 2025

·

Aufenthalt für eine Nacht

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

10

Adam

17. Nov. 2025

·

Aufenthalt für eine Nacht

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Rose

18. Dez. 2024

·

Aufenthalt für eine Nacht

Loved the hotel. Breakfast wasn’t much choice though

10

justin

7. Juli 2023

·

Aufenthalt für eine Nacht

Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service

10

Eugenio

25. Feb. 2024

·

Aufenthalt für 3 Nächte

Excellent staff, service, food and very comfortable.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Monat	Durchschnittspreis
Januar	408 $
Februar	436 $
März	433 $
April	501 $
Mai	495 $
Juni	680 $
Juli	869 $
August	609 $
September	639 $
Oktober	653 $
November	611 $
Dezember	749 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $817	21 $751	22 $681	23 $629	24 $604
25 $508	26 $1.175	27 $463	28 $463	29 $475	30 $478	31 $478

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
1 $463	2 $561	3 $768	4 $881	5 $517	6 $458	7 $469
8 $466	9 $496	10 $628	11 $530	12 $535	13 $451	14 $612
15 $535	16 $617	17 $621	18 $726	19 $643	20 $849	21 $587
22 $489	23 $563	24 $782	25 $782	26 $778	27 $782	28 $1.094
29 $782	30 $778

JW Marriott Grosvenor House London

Preise für JW Marriott Grosvenor House London

Monatliche Durchschnittspreise

Über diese Unterkunft

Lage

Zimmeroptionen

Superior-Zimmer, 2 Einzelbetten

Familienzimmer, 2 Doppelbetten

Deluxe-Zimmer, 1 Queen-Bett

Superior-Zimmer, 1 King-Bett

Deluxe-Suite, 1 Schlafzimmer

Executive-Zimmer, 1 King-Bett

Executive-Suite, 1 King-Bett, Parkblick

Executive-Suite, 1 Schlafzimmer

Premium-Suite, 1 King-Bett, Parkblick

Royal-Suite, 1 Schlafzimmer

Superior-Suite, 1 Schlafzimmer

Gästebewertungen zu JW Marriott Grosvenor House London

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Hinweise zum Check-in

Gut zu wissen

Optionale Extras

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