America's Inn Houston/Stafford /Sugarland

They discriminate against disabled people with service animals they do not know the law and try to scam you for a deposit on a servise animal that states by law you cannot be charged for a servise animal ..When givin the service animal certificate.and showing them there website it had clearlly stated servise animals were allowed ..after 15-20 minutes of aguring with the guy who. Works downstairs, he now states these a pet deposit is $175 now after he told me not 5 minutes prior that no animals of any kind were allowed on the property. On Expedia and the great value websigjt , it claims service dogs are welcomed... they do not hold up with what they claim online it took a phone call to a lawyer for them to finally allow my servise animal to come on the property. The Guy, working the desk said dogs can't be in the room bc the servise animal will stink up the unit. , arriving at the room. I'm immediately greeted with dead animal smell and mouse pee. Along with rat poison all around the bathroom and both beds. Under the sink, there was a glue trap. That seems to obtain at least 3 mice, that have been there long enough for them to become unrecognizable. There was also a dead mouse In middle of hallway I discovered several hours later going downstairs because the elevator also does not work my father is disabled and in this establishment its not handicap or wheelchair accessible. As it states online that it is . .. Nor willing to put

All good accept low water pressure.

Not worth it. Do not bring children or the elderly. Black bugs crawing on the floor come from the front doors that is not securely shut all the way even when you lock it. First room they gave me wasnt cleaned. Second room black bugs crawling on the floor coming from the front door. I brought in my own blanket and pillow i had in my trunk, slept on top of there bed, not good at all. Will not return. You get what you pay for and this was the worst i experience.

Roach infested, water leaking, thin walls & ceilings .

They had ice and vending machines, which is a must! unique- For a lower star motel, they offered room service, which was pleasing and surprising.

They offer a variety of vending options.

The guys behind the desk were very nice room was clean as best as it could be. The door was not secure at the bottom. It had obviously been kicked in before or something. Pool was nice. Overall I would return but the door would have to be in proper condition

My wife, our six-year-old child, and I stayed at the hotel for one night. We were disappointed to find rust and mold on the bathroom walls and a dirty, rusty fridge. Although the bed sheets and blanket appeared clean, we felt itchy and uncomfortable while sleeping. The air conditioner emitted a musty smell, and the curtains were not clean. Despite these issues, we managed to get some rest during our short stay.

They discriminate against disabled people with service animals they do not know the law and try to scam you for a deposit on a servise animal that states by law you cannot be charged for a servise animal ..When givin the service animal certificate.and showing them there website it had clearlly stated servise animals were allowed ..after 15-20 minutes of aguring with the guy who. Works downstairs, he now states these a pet deposit is $175 now after he told me not 5 minutes prior that no animals of any kind were allowed on the property. On Expedia and the great value websigjt , it claims service dogs are welcomed... they do not hold up with what they claim online it took a phone call to a lawyer for them to finally allow my servise animal to come on the property. The Guy, working the desk said dogs can't be in the room bc the servise animal will stink up the unit. , arriving at the room. I'm immediately greeted with dead animal smell and mouse pee. Along with rat poison all around the bathroom and both beds. Under the sink, there was a glue trap. That seems to obtain at least 3 mice, that have been there long enough for them to become unrecognizable. There was also a dead mouse In middle of hallway I discovered several hours later going downstairs because the elevator also does not work my father is disabled and in this establishment its not handicap or wheelchair accessible. As it states online that it is . .. Nor willing to put

I saw so many roaches within the first 2 minutes that I couldn’t even think about asking for another room. I left immediately and had to book at another place. Disgusting

Right off highway. Ac didn't function. Had roaches. Counters broken. Paint peeling. Mold on the ceiling.

Ok first, the only positive is the guy at desk was polite. The room smelled like smoke(I got a non smoking room) the curtains had holes (pee pie) from the outside. The tub was all rusted(make sure you are up to date on shots) the final straw was when I pulled the comforter back and a ROACH! Was there to greet me, I left slept in my car that was DISGUSTING! Let’s say I killed that one at least 4 more were there to greet me from under the comforter. I was so paranoid I emptied all my bags before I got into my car to sleep.

Not worth it. Do not bring children or the elderly. Black bugs crawing on the floor come from the front doors that is not securely shut all the way even when you lock it. First room they gave me wasnt cleaned. Second room black bugs crawling on the floor coming from the front door. I brought in my own blanket and pillow i had in my trunk, slept on top of there bed, not good at all. Will not return. You get what you pay for and this was the worst i experience.

Roaches literally met me at the door 5 mins of checking into the room. That is just disgusting and means the hitel isn’t being properly cared for. I need my refund .

Poor quality, and unkept rooms the only clean part was the lobby area. Place should be condemned

Everything is dirty

Room was filthy and had roaches. I can hear neighbors conversations. I definitely will NOT be back. There were a post about fee is Non- refundable- feel they should pay me just to visit. Motel need to be demolish and remodel with updated furniture and electronics

Right off highway. Ac didn't function. Had roaches. Counters broken. Paint peeling. Mold on the ceiling.

Not bad

It was a nice night no bugs big room got to have coffee in the morning it was a very nice stay

All good accept low water pressure.

Friendly staff and quiet, comfortable stay.

Place is a dump. Cockroaches. TV and aircon didnt work. Fighting couples in the hall.

Roach infested, water leaking, thin walls & ceilings .

First room the tv was not working properly so I was moved to another room where the shower didn’t work and when I went to put on the heat the fire alarm went off. I was then moved to a third room where the ac unit did not work at all. I didn’t even bother switching rooms after that

The guys behind the desk were very nice room was clean as best as it could be. The door was not secure at the bottom. It had obviously been kicked in before or something. Pool was nice. Overall I would return but the door would have to be in proper condition

Room was filthy and had roaches. I can hear neighbors conversations. I definitely will NOT be back. There were a post about fee is Non- refundable- feel they should pay me just to visit. Motel need to be demolish and remodel with updated furniture and electronics

Friendly staff

Excellent experience all around! Super friendly guy at front desk for check-in. Felt safe.

They discriminate against disabled people with service animals they do not know the law and try to scam you for a deposit on a servise animal that states by law you cannot be charged for a servise animal ..When givin the service animal certificate.and showing them there website it had clearlly stated servise animals were allowed ..after 15-20 minutes of aguring with the guy who. Works downstairs, he now states these a pet deposit is $175 now after he told me not 5 minutes prior that no animals of any kind were allowed on the property. On Expedia and the great value websigjt , it claims service dogs are welcomed... they do not hold up with what they claim online it took a phone call to a lawyer for them to finally allow my servise animal to come on the property. The Guy, working the desk said dogs can't be in the room bc the servise animal will stink up the unit. , arriving at the room. I'm immediately greeted with dead animal smell and mouse pee. Along with rat poison all around the bathroom and both beds. Under the sink, there was a glue trap. That seems to obtain at least 3 mice, that have been there long enough for them to become unrecognizable. There was also a dead mouse In middle of hallway I discovered several hours later going downstairs because the elevator also does not work my father is disabled and in this establishment its not handicap or wheelchair accessible. As it states online that it is . .. Nor willing to put

Excellent Customer Service

There are no issue's here, except I never see this breakfast they offer,lol. Either I'm late getting up or it's done before I come down. Check in is fast and easy. Nice and quiet. Staff is nice.

Everything dirty and manager rude

The staff and management are helpful and professional thank you!

Great stay and friendly service.

Friendly staff

Staff is awesome!

Excellent experience all around! Super friendly guy at front desk for check-in. Felt safe.

Very old and dirty property. Not worth for saving few bucks. Better to go nearby other good options. Was feeling unsafe for the family.

Right off highway. Ac didn't function. Had roaches. Counters broken. Paint peeling. Mold on the ceiling.

Good to be for the night

Not bad

There are no issue's here, except I never see this breakfast they offer,lol. Either I'm late getting up or it's done before I come down. Check in is fast and easy. Nice and quiet. Staff is nice.

Friendly staff and quiet, comfortable stay.

Place is a dump. Cockroaches. TV and aircon didnt work. Fighting couples in the hall.

Friendly staff and quiet, comfortable stay.

I was given a smoking room instead of a non smoking, my room is directly next to d bin. Like when u open d door u are looking directly at the dirty that was piled up for car to come pick up ( rm 129)

There are no issue's here, except I never see this breakfast they offer,lol. Either I'm late getting up or it's done before I come down. Check in is fast and easy. Nice and quiet. Staff is nice.

They had ice and vending machines, which is a must! unique- For a lower star motel, they offered room service, which was pleasing and surprising.

They offer a variety of vending options.