Name: Best Western Garden Inn
Address: 11939 I-H 35 North, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $66–$80 per night
Rating: 7.88

What guests think

At Best Western Garden Inn, travelers repeatedly praise clean, comfortable rooms and friendly front-desk service at good prices, while noting an aging, motel-style property with limited breakfast, occasional maintenance or cleanliness lapses, and difficult access due to nearby highway construction.

Many reviews highlight comfortable beds, decent water pressure, and generally quiet rooms, though some mention upstairs noise and rooms feeling warm until the air conditioning runs. Facilities are simple, with an outdoor pool and exterior entries; some guests noted vending or laundry limitations and parking strain during roadworks. Overall, expect a basic, budget-friendly stay with solid value and trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with an outdoor pool, exterior room entrances, and no elevator. Some guests noted limited laundry, occasional vending/ice or business center outages, and parking constraints worsened by nearby road construction.

Related guest reviews

8

Courtlyn

May 26, 2025

·

Stayed 2 nights

Very nice staff. Pool was a hit with the kids.

8

Bill

May 22, 2024

·

Stayed 2 nights

The staff was attentive and accommodating. The pool was nice with comfortable deck furniture. The breakfast is minimal—cold cereal, oatmeal, yogurt, muffins and some fruit. For the price, we would stay here again.

8

Patricia

Sep 18, 2024

·

Stayed 3 nights

I needed an affordable, clean, and safe last minute place to stay while visiting my daughter. It was conveniently off of the highway, offered a option for breakfast, had a pool for my younger daughter, a place for me to workout, and a way to wash clothes. Although it was not excellent as far as comfort I was definitely satisfied with what it did offer for the price. The room was a little worn and dated but it was clean, had a fridge and microwave in the room, a small coffee maker, shampoo and body wash dispenser in the shower, and an iron with ironing board. The “laundry facilities” left much to be desired but I was grateful there was a way to wash clothes. (It was 1 washer and dryer outside of the building next to the vending machine and ice machine, bolted to the floor) if you needed soap and dryer sheets you needed to buy them at the desk. While I was there they had no laundry soap but the desk clerk tried to assist me in getting some. The pool was cloudy and green, but there was a staff member who I saw cleaning the bugs and leaves daily. There was also a disability chair available. So although not pristine it was clean and available. Breakfast was continental so no hot food but again was grateful they had something. I would stay again if I had to. It was enough to feel safe and clean, the cost was good and it had the necessities. The staff was polite and helpful.

8

Suzanne

Jan 24, 2023

·

Stayed 4 nights

At the time of our stay could not use the business center internet was down throughout our stay for 4 days and then cable went down for a day at night people were loud and down the hallway you can smell people smoking pot and the ice machine was broken and vending machine was out of everthing

10

John

Mar 28, 2024

·

Stayed 1 night

Parking lot was well lit and a wall (or fence) went around the premises. I was able to park close to my room. It felt very safe.

6

Pete

Aug 16, 2025

·

Stayed 2 nights

It was difficult getting to the property but this was due to the road construction currently going on. The parking area was limited. Not many parking spaces avaliable. There were also many construction workers and their work trucks occupying thr property. However, the motel room was clean and comfortable and a bit small (tight)

8

Charlene

Mar 10, 2025

·

Stayed 1 night

My first time at Best Western. I stayed on the ground floor because there wasn’t an elevator. Enter all rooms from outside. I had a pleasant overnight stay. Comfy bed, clean room. Good air conditioner in my room.

10

Amber

Jun 30, 2024

·

Stayed 1 night

The man running the hotel is very nice!! It’s so nice to stay at a hotel with PERSONABLE STAFF- it REALLY makes a difference! Everything is clean INCLUDING THE POOL 😱😱😱!!!!

8

Valerie

Sep 5, 2023

·

Stayed 1 night

GREAT POOL

6

Jorge

Jul 21, 2024

·

Stayed 1 night

Vending machines don’t work

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews report clean rooms and fresh linens, with the property often described as tidy. Others cited issues such as mildew or mold in bathrooms, lingering odors, pests (roaches/insects), dust, or missed housekeeping like leftover items.

Related guest reviews

10

Jose

Jul 17, 2023

·

Stayed 1 night

Front clerk while checking in was very friendly and professional. Check-in was smooth and had my key within a couple minutes. Property was very clean and felt safe. Overnight clerk was very helpful with my needs for my granddaughter. She went above and beyond. The morning clerk was friendly and checkout was a blink of an eye. Room was very organized and clean. Pillows were fluffed properly and beds were really comfortable. Overall, grade A hotel

10

SanJuana

Apr 20, 2025

·

Stayed 1 night

Hotel was very clean, beds very comfortable, east check in and personnel was very friendly.

4

Demetra

Jun 16, 2025

·

Stayed 2 nights

I actually was initially put into a room on the 2nd floor but as I am blind and there is no elevator, I was moved to the first floor. Both rooms smelled horrible, moldy, and the smell would not go away.

6

Thomas

May 27, 2025

·

Stayed 1 night

Food was still in the mini fridge from the last guest. Room wasn’t cleaned well.

10

Michael

Nov 3, 2025

·

Stayed 1 night

Room was very clean. Towels were fresh as was the bedding. Front desk was very professional & approachable.

4

Heather

Jul 17, 2023

·

Stayed 1 night

I have no clue how this hotel is rated so highly. We found several cockroaches and other bugs in the room. The carpet and couch were stained and I wouldn’t put my luggage on either. Crumbs all over the floor. Toilet paper pieces and hair on the bathroom floor upon check in. I think with the condition of the room you’d be paying motel rates vs. $124. If you’re looking for an inexpensive place to sleep this is the place but don’t expect a clean room.

4

Cinthia

Jun 9, 2024

·

Stayed 1 night

We were so tired but there was roaches in the room

8

Elvia

Jun 17, 2025

·

Stayed 3 nights

I had a generally positive stay at this hotel. The room was clean and quiet, which made for a comfortable and restful experience. The shower had excellent water pressure, and I appreciated the hot breakfast offered on the weekends—it was a nice touch. Check-in and checkout were both fast and efficient, making the overall experience smooth. However, I did notice some mildew on the shower ceiling and high walls, which was a bit concerning. It didn’t affect the function of the shower, but it’s something that should be addressed for better cleanliness and guest comfort. Overall, I’d recommend this hotel for its convenience and comfort, with the hope that the bathroom maintenance will be improved.

8

Derenda

Mar 1, 2025

·

Stayed 1 night

The property was very clean and well taken care of, it’s older but nicely updated and kept up. The beds were very comfortable as were the rooms. It was a great inexpensive overnight.

10

Jorge

Apr 19, 2025

·

Very clean and beds are comfortable. I would stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are simple and older, but many guests praised very comfortable beds and generally quiet stays. Some mentioned upstairs noise, small bathrooms or door gaps, dated furniture, and AC units being off at check-in that require time to cool.

Related guest reviews

8

Travis

Jul 18, 2025

·

Stayed 2 nights

Wasn’t expecting a motel style but that’s on me. It was fairly clean. Beds were comfortable. A/c worked good after I turned it on and gave it time to cool the room down. A/c was off when we checked in. Overall a fairly good experience.

10

Sallyann

Jul 30, 2024

·

Stayed 1 night

Friendly check in. Place was nice. Very small bathroom

6

John

Apr 13, 2025

·

Stayed 2 nights

Hotel is very convenient for us when in San Antonio. Guest above were very loud. Stomping and running on floor.

10

Martha

Mar 30, 2024

·

Stayed 1 night

It was quiet at night which is the most important thing for me. It was also clean. Have stayed in this hotel many times and it's always a good experience.

10

vivian

Mar 15, 2025

·

Stayed 1 night

Nice room, a little dated, but no musty smell at all. Clean room, comfy bed good shower. I would stay again.

10

Amy

Jul 1, 2025

·

Stayed 1 night

The room was very clean. The bed was so comfortable including the pillows. I usually travel with my own because the pillows are typically hard or flat, but these were so fluffy I wished I could take them with me. Lol.

10

michael

Aug 16, 2025

·

Stayed 1 night

The bed and pillows were amazing. The breakfast lacking in variety. But the taste was okay

8

Barbara

Jul 30, 2024

·

Stayed 1 night

For an older building it was okay. Entry door did not shut tight, large gap of daylight between door and frame. Mattresses were breaking down and soft.

10

Ian

Nov 7, 2025

·

Stayed 4 nights

Great value!!! The best room ever? No. But it was clean, comfortable, and quiet. Definitely worth the price.

8

WARREN

Jun 3, 2024

·

Stayed 1 night

Decent hotel for a decent price. Everything was clean and orderly. The only issues we had, and they were relatively small, was the a/c was completely off when we arrived at 10:30 pm & the room was very hot and muggy- couldn't get comfortable for about an hour. Also, the breakfast was fair, but nothing hot other than toast out of a toaster or anything you could add boiling water to. Other than that, no problems.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and helpful, with quick check-in/out and attentive front-desk support. A few guests reported slow or intrusive housekeeping and inconsistent resolution when problems arose.

Related guest reviews

10

Rosie

May 25, 2025

·

Stayed 1 night

The address on google maps takes you across the highway from the actual facility. www had to call the hotel to get accurate address. Josh at front desk was very helpful and attentive. Bed was comfy but room can be updated. Breakfasts ran out before set time.

10

ANASOL

Aug 13, 2025

·

Stayed 1 night

It was amazing ❤️ staff was friendly and helpful

10

Mark

Apr 13, 2024

·

Stayed 1 night

I was there for only one night. First of all, the GPS shows your hotel on the wrong side of the highway. Not sure this can be fixed. But, I had to call for directions. When I did call, I got Corey. This guy is the best! He helped me in everything I needed to make my short stay as comfortable as possible.

10

Soyla

Aug 1, 2025

·

Stayed 1 night

Staff was great

10

Rosalinda

Nov 17, 2025

·

Stayed 2 nights

Thank you Jorge for the great hospitality. You’re the Best… Keep up the great work God Bless

8

Kim

Mar 15, 2025

·

Stayed 2 nights

Good stay. Exceptional staff.

8

Jennifer

Aug 10, 2025

·

Stayed 1 night

Brianna -was awesome, very helpful, pleasing, respectful. Room- clean , a/c nice and cold.

10

Kiara

Oct 14, 2023

·

Stayed 1 night

John was calm, very polite, warm and welcoming.

8

vidal

Mar 27, 2025

·

Stayed 1 night

The staff at the front desk in the person of Billy showed excellent service .. Thank you Bud.. Much appreciated..

10

Humberto

Dec 29, 2023

·

Stayed 1 night

friendly and helpful staff. Great experience.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, the airport, and local attractions, but ongoing I-35 construction and GPS misdirections make access tricky. Several guests felt the well-lit, fenced lot was safe, while a few expressed safety concerns.

Related guest reviews

2

Scott

Jun 24, 2024

·

Stayed 1 night

I can send you a picture but the frontage road, which is the only way to get to this hotel was closed. I called the hotel and I drove around for almost an hour and a half trying to get there and I was given terrible directions by the front desk. I never got to check in. I took a picture of Google maps and it reads all roads closed to the best Western. I sent a message to corporate at best Western. I want my money back.

10

Janet

Mar 16, 2024

·

Stayed 4 nights

The only problem was the construction traffic between the hotel and downtown San Antonio

10

henry

Apr 22, 2025

·

Stayed 1 night

Very nice hotel great location. Only problem With this hole was the direction on the webpage sent me to the wrong location but we could see the hotel And we were able to get there without to much hassle

6

Gary

Feb 1, 2025

·

Stayed 1 night

Staff was nice. Construction around property is a nightmare.

8

Garth

Jul 14, 2025

·

Stayed 1 night

It was a comfortable trip; thanks…other than terrible construction on I-35 that hindered my ability to get to the property 😡

8

Renee

Oct 20, 2025

·

Stayed 4 nights

Location close to venue

10

John

Mar 28, 2024

·

Stayed 1 night

Parking lot was well lit and a wall (or fence) went around the premises. I was able to park close to my room. It felt very safe.

8

Kimberly

May 16, 2023

·

Stayed 1 night

Property was conveniently located clean and affordable.

10

Esteban

Dec 26, 2024

·

Stayed 1 night

The construction around the area made things tricky to get there but other than that, everything was great! Great service and we enjoyed the breakfast.

10

Berenice

Mar 24, 2025

·

Stayed 1 night

Perfect spot near San Antonio airport

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently limited or inconsistent, with hot items often unavailable on weekdays and items sometimes running out or disappointing. A smaller number of guests reported a decent or hot breakfast, especially on weekends.

Related guest reviews

10

Michael

Aug 21, 2025

·

Stayed 1 night

We enjoyed our stay. The room was clean and spacious. I just wish they had a full continental breakfast every day of the week.

10

Rosie

May 25, 2025

·

Stayed 1 night

The address on google maps takes you across the highway from the actual facility. www had to call the hotel to get accurate address. Josh at front desk was very helpful and attentive. Bed was comfy but room can be updated. Breakfasts ran out before set time.

8

Thomas

Nov 2, 2024

·

Stayed 1 night

The price was $95 which was an expected price for a basic motel on a Friday night. There was highway construction around the property which was a nuisance. The property is is a bit dated but generally tidy. The a/c in my room was great and the hot water was hot. The clerk was friendly and responsive. On a “sour” note, the complimentary breakfast included spoiled milk and no meat (no bacon or sausage). That was a disappointment. Overall, this is an aging motel property that’s trying to do its thing. It was acceptable to me but many folks will Pay more to experience more.

8

LORENE

Sep 23, 2025

·

Stayed 1 night

Staff was friendly and helpful. Breakfast was okay; made waffles; sausage and biscuits; adequate items. Coffee available all day. It was an okay place to stay for a night in between traveling. Room was clean; bed was okay; May want to check the squeaky frame in room 102.

10

Gabriela

Jan 5, 2023

·

Stayed 19,361 nights

The check-in was quick; super friendly staff; room was neat and modern. We didn’t use the pool or fitness room but they looked clean. Breakfast room nice and bright with the usual motel offerings of sausage, biscuits, potatoes, waffles, oatmeal, yogurt, granola, dry cereal, fresh fruit. I like having eggs for breakfast more often but alas scrambled eggs offered one day during our 4-nights stay. Right off the highway, 10/15 minutes from downtown SA. I will definitely stay again.

10

michael

Aug 16, 2025

·

Stayed 1 night

The bed and pillows were amazing. The breakfast lacking in variety. But the taste was okay

2

Dennis

Apr 4, 2025

·

Stayed 3 nights

Very run down, limited public transportation. Breakfast was horrible. The waffle batter tasted sour. It looked perfectly fine except for the taste. I told the front desk. She told me there were lots of other guests who ate it and didn't complain and she also asked other guests if it was sour and they said it tasted fine. She even told me maybe i didn't know how to use the waffle maker properly. I reserved for 3 nights and checked out after one night. I booked another hotel and left

6

Kenneth

Jul 5, 2025

·

Stayed 2 nights

The place looked like it used to be a Days Inn. Not a Best Western. The staff was nice. The rooms aren't up to Best Western standards. The "breakfast" wasn't a Best Western standard breakfast. There is a sign that says you get a full breakfast Fri - Sun only. We stayed Mon - Wed. The room amenities aren't up to BW standards either. Even Motel 6 has a coffee maker in their rooms...

6

Michael

Oct 25, 2025

·

Stayed 2 nights

The full breakfast menu was not available during stated breakfast hours.

8

John

Feb 11, 2024

·

Stayed 1 night

Overall everything was fine for the price. Breakfast was only bread and cereal. No eggs, bacon or waffle maker in sight.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$76
March	$74
April	$73
May	$75
June	$70
July	$81
September	$60
October	$69
November	$65
December	$60

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $70	15 $69	16 $69	17 $69	18 $73	19 $73
20 $69	21 $68	22 $69	23 $69	24 $72	25 $73	26 $69
27 $66	28 $69	29 $72	30 $69

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $75	3 $70
4 $72	5 $72	6 $69	7 $73	8 $70	9 $76	10 $74
11 $73	12 $73	13 $70	14 $70	15 $75	16 $80	17 $74
18 $66	19 $76	20 $70	21 $70	22 $75	23 $80	24 $77
25 $72	26 $75	27 $70	28 $75	29 $73	30 $74	31 $75

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Executive Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Executive Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Garden Inn

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