Name: Best Western Plus Atrium Inn
Address: 17401 Interstate 35 North, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $88–$130 per night
Rating: 8.5

What guests think

At Best Western Plus Atrium Inn, travelers frequently praise the friendly staff, the inviting indoor atrium with pool and hot tub, and the convenient location near the interstate and dining, while many note overall well-kept spaces for the price.

However, some reviews report serious cleanliness issues such as bed bugs, roaches, and musty or chemical odors. Guests enjoy the hot breakfast and lobby coffee, though occasional maintenance and operations problems arise, including a slow or briefly inoperative elevator, sporadic pool closures or chemical mishaps, and ice makers or key cards not working. Rooms are generally comfortable but dated, with small vanity areas in some rooms, sporadic A/C problems on arrival, and potential noise from the highway, ice machines, or the atrium. Expect a convenient stay with a pleasant atrium and some inconsistencies.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The indoor atrium with pool and hot tub is a standout and widely enjoyed. Some guests cite issues like a slow or faulty elevator, occasional pool closures or chemical problems, and nonworking ice machines.

Related guest reviews

8

Kendel

Dec 22, 2025

·

Stayed 4 nights

Pool area

10

johnny

Jul 11, 2024

·

Stayed 1 night

Easy check in, covered pool and quiet

10

Rod

Mar 13, 2023

·

Stayed 4 nights

Loved the indoor pool and hot tub. Also, the breakfast was very good too. We stayed four nights and would definitely stay there again. Very reasonable and not too far from the River Walk, but couldn't walk to it, had to drive.

8

Erin

Jan 10, 2024

·

Stayed 1 night

The elevator needs to be checked out. I was so afraid I’d get stuck I took the stairs. Pool and hot tub were super nice!

2

Joseph

Aug 18, 2025

·

Stayed 2 nights

We stayed Aug 15th 2025 room 208. To start the hallway and the room smelled my wife had to spray her perfume. Then we found food in the refrigerator. Then we noticed in one side of the bed the carpet was black and sticky. Then we found ants on the other side of the bed on the wall and night stand. We found a lighter and beer top and a soda bottle under the bed. The comforter and pillows were dirty we called and had those replaced. We went to go to the hot tubbthe clerk said let me show you there's some chemicals on one side the other side is OK so my grandson got in on the side the clerk said he got blue sicky stuff all over the back of swimnsuut he just got for his birthday this was his first time to wear it. We showed the clerk he looked at me and said we don't know how to fix

10

Elsa

Dec 8, 2025

·

Stayed 2 nights

the clean rooms and the indoor pool and hot tub. The kids enjoyed the warm water.

8

Samuel

Apr 27, 2025

·

Stayed 3 nights

The only complaint I have about this property is that the elevator was extremely slow and stopped working at one point for about 5 minutes.

10

Ashley

Dec 15, 2024

·

Stayed 1 night

Inside atrium pool and hot tub is clean and working and fabulous. Our room is clean and nice. We arrived early and were able to check in— check in guy was wonderful. Overnight check in guy was abrupt. We have two beds and we sleep cold. I asked for two extra blankets and he was adamant at only giving one — I guess I’ll sleep cold tonight since I will give my kids the one extra blanket. Cash only for little store in lobby if you need toiletries or a snack. Overall our stay is great and will return.

6

Sebastien Joseph

Nov 13, 2023

·

Stayed 3 nights

Pool was not operational

10

Jacob

Aug 29, 2024

·

Stayed 2 nights

The indoor pool and Hot Tub were very useful on a rainy day.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the hotel and rooms very clean and well kept. Others report serious problems, including bed bugs, roaches, mold, and lingering odors, indicating inconsistent standards.

Related guest reviews

2

Sergio

Mar 2, 2025

·

Stayed 1 night

My friend and I celebrated her birthday there in San Antonio. 1. Check in was at 3, they didn't let us in till 4:30 after we drove for 3 hours. 2. My friend woke me up at 3:45am to tell me there was a bed bug on her. We packed up, went down stairs to get another room. We waited for 20 minutes and no one showed up so had to leave a d drive at 4:30am back home. 3. We put the dead bed bug on a napkin and left it in their drop box along with the key card, yet they denied there were any bugs in the room.

10

Heather

Mar 16, 2024

·

Stayed 2 nights

Such a clean and beautiful atrium pool with seating outside. Pleasantly surprised and loved it, will stay again. Clean room and property, hot breakfast and friendly staff.

10

Michael

Dec 9, 2025

·

Stayed 3 nights

Clean rooms and very well kept hotel

2

Adonis

Sep 11, 2025

·

Stayed 1 night

Two words- BED BUGS!!! The room was so infested the bugs were crawling on the pillows. Thankfully, I saw the bugs before unpacking .

6

Michele

Nov 28, 2024

·

Stayed 1 night

There were some roaches in my daughter's room as well as in the breakfast area. The desk chair in my room caused me injury as the back support on the chair was broken and I nearly threw out my back. That chair needs to go in the trash. We've stayed here before and had no trouble. Hopefully they will fix these issues.

10

Francis

Nov 14, 2025

·

Stayed 3 nights

Friendly front dwsk staff. Full breakfast kept refilled. Rooms nice and clean.

10

Nicolas

Mar 18, 2024

·

Stayed 2 nights

Check in was quick and easy. The hotel was very clean. The breakfast was tasty and hot. We loved the pool jacuzzi and the lovely plant life surrounding. Monday morning we checked out and the halls and lobby had pleasant music playing. It was an absolute pleasant stay for us. The hotel staff did an amazing job keeping the premises super clean. Will stay again!

10

Jose

Feb 20, 2023

·

Stayed 1 night

Their rooms are super clean. Staff is welcoming. Breakfast is hot, the way its supposed to be. Definitely recommend the stay if you're in the area.

10

sheri

Dec 4, 2025

·

Stayed 1 night

Clean, friendly staff. Well kept rooms

8

Celia

Mar 9, 2025

·

Stayed 2 nights

In the middle of the night something has bitten me and it was bed bugs. I checked the bed and found bed bugs. I informed them and they immediately changed me to another room but, that’s terrible finding bed bugs in the bed.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with basics like fridge and microwave, but decor feels dated and some bathrooms or vanities are cramped. Reports mention highway or common‑area noise, sporadic A/C problems on arrival, and very slow Wi‑Fi in some rooms.

Related guest reviews

8

Ronaldo

Dec 30, 2022

·

Stayed 1 night

WiFi is super slow. The aluminum bar to hold on to to get to the jacuzzi is loose and unsafe.

2

Amber

Jul 17, 2023

·

Although the room was clean an check in went ok the beds are very uncomfortable. It made getting rest difficult. Music playing in the hallway when your trying to rest not ideal either. The tv remote wasn’t easy to use at times. The ac was definitely different in the room an didn’t care for it much either. It was also pretty noisy from the people in the pool area to the people next door to us at the hotel. Breakfast was in the middle rating really. My key card also quit working the morning we were scheduled to check out but we hadn’t even left yet an still needed to get in an out of the room. So we had to pack everything up take it to the car an then go eat breakfast. Altogether our stay here unfortunately was just not a good experience and disappointing.

6

Francisco

Sep 8, 2023

·

Stayed 3 nights

The rooms was clean. Definitely not a 5 star or fabulous spot. Complimentary breafast was adequate for our needs. Rooms are smaller, specifically restroom/sink area, seem cramped. However the reoms were clean. Now for the downfall, the rooms have exterior patio doors/windows that need to be updated. We could hear an extreme amount of outside noise, especially located off a busy highway. We could hear almost every car on the road which made it very difficult to go to bed. The swimming pool was smaller than expected. There was little air flow in the courtyard pool area. Next time we will be looking for an outdoor pool. Again not terrible, but probably wont be staying there again.

8

Dennis

Sep 15, 2025

·

Stayed 1 night

Our room was 85F when we walked in and it took hours to cool off. This is my 1 and only complaint. They knew we were coming, so they could of had it at least 75F for us. The room was clean, the breakfast was fine, but walking into the hot room was not fun. It did cool off by 10ish that night, but was just uncomfortable.

10

Stephen

Jan 14, 2025

·

Stayed 3 nights

Heads ups! When you book a room at this motel make sure you ask if the room is facing I-35? If it is then get ready for vibration and the sounds of highway noise ALL NIGHT LONG! Similar to having the Indi Race way outside your room! I ask if we could change rooms, and we were accommodated. However, if the motel was fully booked it would have been a very long and sleepless night.

6

Kim

Jul 6, 2024

·

Stayed 2 nights

Air conditioning did not work properly.

6

Paul

Oct 22, 2025

·

Stayed 2 nights

Very average room/property. Did have refrigerator and microwave. I got the room next to the ice machine, so might have been a better review if I didn’t have to listen to a noisy ice maker all night

6

Robert

May 27, 2024

·

Stayed 1 night

It is an older hotel that is showing its age. A time warp back to the 1980’s. However, it was very clean and appeared very well maintained. Modern paint and carpet would go a long ways. For the price I paid I expected a comfortable bed, a TV that worked properly and less noise from the hallway then what I got.

4

Kimbetly

Sep 5, 2025

·

Stayed 1 night

It was a beautiful hotel, only downside was it was so hot. The upstairs where we stayed had the air conditioning turned off we checked in at 6:30 and our room did not start to cool off until midnight.

6

Mi Kyong

Sep 9, 2024

·

Stayed 2 nights

It was close to where we were visiting. We were givin room in 1st floor near common area, maybe that's the reason it was pretty noisy.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, welcoming, and helpful, with standout front‑desk support. A minority experienced rudeness, inflexible third‑party booking policies, early check‑in fees, or limited after‑hours assistance.

Related guest reviews

2

Chen

Sep 11, 2025

·

Stayed 1 night

The stuff here is so rude, I told him my original room is so noisy because of the ice vending machine, he told me he has been working here for 18 years, and just let me close door. This is the rudest front desk I’ve ever seen, I’ll never stay in best western again

10

Valerie

May 6, 2024

·

Stayed 5 nights

The staff was so nice! Especially George and the lady’s that clean my room. They were the best!!!

4

Dustin

Nov 8, 2025

·

Stayed 1 night

Charged me additional 20 dollars to check in an hour early after she told me my room was ready .

10

Francis

Nov 14, 2025

·

Stayed 3 nights

Friendly front dwsk staff. Full breakfast kept refilled. Rooms nice and clean.

10

Kathleen

Jan 20, 2025

·

Stayed 2 nights

George was extremely helpful with my needs. He was knowledgeable about the hotel and the surrounding area which included things to do.

8

Dale

Jul 27, 2025

·

Stayed 1 night

Nice Property, Friendly Staff, easy access to the property. Comfortable, Clean Room. Will certainly consider this property again.

6

Delores

Aug 1, 2025

·

Stayed 3 nights

The reason for my three star score had to do with the front and breakfast staff. The facilities (room, lobby, maintenance, cleanliness) were excellent. The cleanliness of the room and maid staff were excellent. Upon arrival, I had a minor issue with the check-in staff. There was a miscommunication between the two of us, which ended with him implying that it was my fault entirely. On checkout, another minor issue I have never encountered regarding a receipt, "We can't print it out" -- you have to go to Expedia. This has never happened before in all my reservations with Expedica. And, lo and behold, the second Expedia hotel on the trip offered to print and/or send my receipt to my email. So, there stars. The breakfast staff were unfriendly and marginally helpful, but they did keep the breakfast area clean and supplied.

10

Mark

Feb 13, 2024

·

Stayed 4 nights

The management staff was amazing at handling an issue that we had with another person staying. They calmly listened to both sides. And handled it amazingly.

10

Steven

Nov 6, 2025

·

Stayed 4 nights

Room was spotless staff very friendly and helpful

2

Daniel

Apr 6, 2025

·

Stayed 1 night

We were traveling with another couple and when we checked in, we had a room but when the other couple went to their room, someone’s stuff was already in there. The attendant said they had no more rooms available, so we all had to load up all our stuff and drive 2 hours away to another hotel, because there were no more hotels in town available. It was very late at night and incredibly inconvenient

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient off the interstate with easy access to restaurants, shops, and area attractions. Some guests note tricky access due to construction and traffic, plus possible highway noise depending on room placement.

Related guest reviews

8

Jack

Apr 20, 2024

·

Stayed 1 night

walking distance to place to eat

8

Steven

Nov 20, 2023

·

Stayed 3 nights

Overall all a good experience because of the friendly and help full staff and the location. Booked through a third party and was given a room on the outside perimeter where the noise from the highway was disturbing. The carpet was also stained so I notified the staff who said they would take care of it and that I wouldn't be charged. Cleanliness and service was excellent as well as the hot breakfast.

10

Frank

May 5, 2025

·

Stayed 1 night

Easy to access off the interstate. A decent variety of chain restaurants nearby. Fun pool. A little old style but we'll mantained and clean.

6

melissa

Dec 30, 2024

·

Stayed 2 nights

This stay way very average. The rating was very misleading as I expected the hotel facilities different. It was a very outdated looking hotel. Room had old water marks and bed sheets were clearly old and heavily used. While it was clean, it truly could not notice past how outdated everything was. Location is really good yet noisy with traffic. Parking was sufficient yet construction on highway has one entrance closed.

10

Dania

Sep 8, 2024

·

Stayed 1 night

Staff was very nice at check in and check out. Property is a little dated but it was clean as was our room. We booked through Expedia and had no issues. There was a good variety offered for breakfast. Depending on where your room is, you may hear traffic from the highway but it wasn't enough to keep us awake. Basic toiletries provided and there was a fridge, microwave, and coffee maker in the room. Pool was nice but we didn't get to swim. Would stay again.

8

Rick

Oct 10, 2024

·

Stayed 2 nights

We were just in town for a couple of days. The hotel was in a great location for us. Property was nice and well kept for the price point. Room was nice, spacious, and comfy - as was the bed. Had a good shower. The complimentary hot breakfast was pretty good. Property could be a bit dicey to get to because of traffic. A note that there is a lot of road construction in that part of San Antonio.

10

Lori

Dec 29, 2024

·

Stayed 2 nights

The location was in close proximity to Walmart and H‑E‑B (grocery store) as well fast food and restaurants. The front desk staff were friendly and professional. The breakfast options were tasty. The room and bathroom clean and fresh. I enjoyed two nights feeling comfortable and enjoyed two good nights of sleep.

8

Hector

May 15, 2023

·

Stayed 1 night

Convenient and easy access. Also had restaurant next door.

10

Lori

Jun 6, 2023

·

Stayed 2 nights

Good hotel for a good price, in the middle of a lot of dining and close to shopping areas. It took us 15-20 minutes to get to Schlitterbahn which was perfect for us. The breakfast was good. Our rooms a/c was so cold, we loved it! Hot water in the shower. All good things to say about this hotel, no complaints.

10

Lupe

Jul 6, 2023

·

Stayed 2 nights

Close to the highway. Lots of cars racing with loud revving engines.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised as hot, fresh, and well stocked, with decent variety and attentive upkeep. A few comments note average quality or a restrictive dine‑in‑only policy.

Related guest reviews

10

Jo

Jul 20, 2023

·

Stayed 1 night

Beautiful scenery and love the indoor swimming pool and spa. Did not like the choice to eat breakfast in dining areas... If we like to bring our food up to our room we should have that choice to. Dining room was loud and not enough tables at the moment... front desk gentleman voice about not taking food into our rooms. Well, we witnessed homeless people walking in around the inside areas and they're not said to them. One homeless man approach my 10 yr son and I did not like it. Please address this promptly. Thank you

10

Ellander

Nov 10, 2025

·

Stayed 2 nights

The hotel was very clean. The rooms were quite comfortable. We LOVED the atrium. They have a coffee machine that has a great variety and we loved that. Breakfast is really good also.

10

Francis

Nov 14, 2025

·

Stayed 3 nights

Friendly front dwsk staff. Full breakfast kept refilled. Rooms nice and clean.

10

Lisa

Aug 31, 2025

·

Stayed 1 night

Excellent staff. Nice areas for small groups to gather. Breakfast was great. Only issue was expedia directions through saving in our calendar sent us to an underpass 8 miles away.

10

Lori

Dec 29, 2024

·

Stayed 2 nights

The location was in close proximity to Walmart and H‑E‑B (grocery store) as well fast food and restaurants. The front desk staff were friendly and professional. The breakfast options were tasty. The room and bathroom clean and fresh. I enjoyed two nights feeling comfortable and enjoyed two good nights of sleep.

10

Shelia

Aug 9, 2024

·

Stayed 2 nights

It was a great place to stay! Very accommodating. Wonderful full breakfast! Will definitely stay here again.

10

Martha

Oct 7, 2025

·

Stayed 1 night

We love this Hotel! Very clean. Staff is very friendly! Always friendly front desk staff! We love breakfast and the coffee in the lobby! It’s just an amazing place.

10

Ma

Nov 12, 2023

·

Stayed 1 night

I was surprised with the service and the cleaning of the property and the breakfast so far is the best one I have experienced after the pandemic. They have a variety of options. This will definitely my place when I come back to San Antonio.

6

Delores

Aug 1, 2025

·

Stayed 3 nights

The reason for my three star score had to do with the front and breakfast staff. The facilities (room, lobby, maintenance, cleanliness) were excellent. The cleanliness of the room and maid staff were excellent. Upon arrival, I had a minor issue with the check-in staff. There was a miscommunication between the two of us, which ended with him implying that it was my fault entirely. On checkout, another minor issue I have never encountered regarding a receipt, "We can't print it out" -- you have to go to Expedia. This has never happened before in all my reservations with Expedica. And, lo and behold, the second Expedia hotel on the trip offered to print and/or send my receipt to my email. So, there stars. The breakfast staff were unfriendly and marginally helpful, but they did keep the breakfast area clean and supplied.

10

Deborah

Aug 5, 2024

·

Stayed 1 night

Easy access and free parking nice room clean. Good breakfast. The breakfast attendant was very attentive and kept the area clean and food stocked.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$87
February	$98
March	$106
April	$101
May	$108
June	$103
July	$98
August	$93
September	$85
October	$93
November	$92
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $91	16 $91	17 $88	18 $97	19 $97
20 $88	21 $88	22 $92	23 $90	24 $90	25 $109	26 $109
27 $88	28 $88	29 $90	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $126	3 $122
4 $90	5 $92	6 $97	7 $90	8 $92	9 $119	10 $114
11 $92	12 $92	13 $92	14 $92	15 $94	16 $130	17 $128
18 $98	19 $92	20 $94	21 $88	22 $98	23 $130	24 $130
25 $98	26 $98	27 $98	28 $98	29 $92	30 $118	31 $128

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Standard Room, 1 King Bed, Refrigerator & Microwave, Poolside

Standard Room, 1 King Bed, Accessible, Poolside

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Atrium Inn

Have a question?

Considering this hotel for your San Antonio trip?

Prices for upcoming dates