Gran Hotel Vicente Costanera

Some aspects of the hotel are in disrepair (ie. door handles, one of the numbers for my room number was missing). The only real complaint I had, which I shared at reception and they received the feedback well, was that I placed the do not disturb sign on my door before leaving for an activity during the day; I had all my belongings spread over the room and I did not have the energy or time to put them away. While I was gone, the cleaning staff entered the room to clean. Nothing was missing, but it did feel like a boundary was not respected. Otherwise, the room was very comfortable. The breakfast buffet was delicious and had many options. And the staff I interacted with was quite friendly. I had a rental car and their private parking lot was safe.

Really cannot provide a valued rating here because I did not stay on their site for these dates. I had scheduled this hotel through Expedia, but made a mistake on the dates selected. As I was setting up a number of hotels for October trip, the Expedia site defaulted me back to September of which I did not catch before i booked the trip. Unfortuately the hotel stay was the next day. I tried to cancel, change, but was unable due to the timeframe. A note was sent through Expedia's support to the hotel, but they never responded. Since I did not stay with them and wanted to yet in October, I was just hoping some adjustment could be made. Thank you

todo bien. los lugares de estacionamiento son limitados

Excelente hotel para pasar unas noches cercal del Mall y restaurantes. Muy buena atencion y amabilidad del personal

Menu desayuno excelente, todo limpio solo que la ventana de la habitacion 237 estaba mala en la bisagra. al querer abrirla estaba suelta y no pude cerrarla despues. Estaba como salida de la bisagra