Holiday Inn Express & Suites San Antonio West Sea World Area by IHG

The check in was excellent!! Frony desk staff were very friendly and helpful. Indoor pool was nice. Breakfast was good. Your typical breakfast for a hotel.

Great 3 day stay. Great breakfast. Only negative was just 1 elevator for a 4 story hotel.Long wait times to get to and from room.

Great stay, love the hot tub. Just needs to be a little warmer on the temp and upgraded atmosphere other than that, love the location and hotel

Friendly staff, good breakfast omelets, sausage, pancakes were all good. Coffee was good. Room was clean. Housekeeping was very polite. They can one day when we were still there they knocked and asked what we would like for them to do. Only issue was the chlorine in the pool and hot tub was too strong burnt our eyes and caused sneezing and coughing on second day. I notified the front desk staff and the next day it wasn’t as bad. In a good location with many restaurants to choose from along with being close to Walmart and Sea World. Would stay again.

They broke into our car in straight daylight. We asked to see the cameras and a big tree is covering the camera. funny way of positioning the cameras.

This was my second stay at this location, although the family who operates this establishment were really nice and accommodating this is not directed at them. We checked in Sunday night, first issue is there was no shower curtain in the bathroom. I called the front desk and he kindly asked for me to come downstairs and grab one. He said he could not leave his place in case another guest showed up. The second issue was when we checked the sheets, the linens had not been changed, there were stains on the pillow cases, we took them downstairs to request for new sheets. They offered a new room which I checked before moving my entire family at midnight. I did not pay to come make my own bed and put up my own shower curtain. Thanks for doing the right thing. The breakfast and the patio views are the best part of this stay and saved it. The pool is big, has a hot tub attached but it all looks dingy. There is a strong smell of chlorine that it eventually burns your eyes. If you’re wondering if this is a good place to try and get down work done? Wrong! The cleaning person will sweep under your feet and get so close to you that you can smell what he had for breakfast. He was so loud when he replaced the trash bags for all 8 cans, just lack of awareness.

I would not recommend. The hotel building looked pretty ran down. The upkeep was horrible. My family and I traveled 9 hours and made it to the hotel early, around 3am. The first room given to us smelled awful. The smell had us standing in the hallway. I immediately went downstairs, and they switched us to another room. This room smelled bad as well, but not like the first room. Room service never came to the room to clean or provide fresh towels. For breakfast, my mom ended up drinking spoiled milk that made her sick the entire stay. Oh, and that same morning, there was a stranger who walked up to us and advised us to check our vehicles because his truck had been broken into, and he was told it was the 3 incident that happened there that week! I regret wasting my time and money here; it was the worst experience ever.

Good hotel. Very easy accessible. Near many different stores and restraunts. Indoor pool clean (alot of chlorine though). Breakfast Ok. Rooms clean, beds great, shower ok, toilet great. Staff nice and friendly. My family and I would return if needed.

The room was very good. The staff was nice. However, the elevator was dirty for two days, made a clunking sound and was a little scary. Also for a couple there was only one comfortable chair, and an office chair. Either a live seat for a couple or two Comfortable chairs would be good.’

The pool door was undergoing repairs.

What I didn’t like was that restroom tub area didn’t look clean and towels smelled like rotten rags.

Carpet was so dirty that it turned our socks black. The linen on the bed is either not being changed or the laundry is not cleaning it, hair on the linen.

Not as clean as described by other people who stayed.

Good breakfast and clean hotel, with friendly staff

This was my second stay at this location, although the family who operates this establishment were really nice and accommodating this is not directed at them. We checked in Sunday night, first issue is there was no shower curtain in the bathroom. I called the front desk and he kindly asked for me to come downstairs and grab one. He said he could not leave his place in case another guest showed up. The second issue was when we checked the sheets, the linens had not been changed, there were stains on the pillow cases, we took them downstairs to request for new sheets. They offered a new room which I checked before moving my entire family at midnight. I did not pay to come make my own bed and put up my own shower curtain. Thanks for doing the right thing. The breakfast and the patio views are the best part of this stay and saved it. The pool is big, has a hot tub attached but it all looks dingy. There is a strong smell of chlorine that it eventually burns your eyes. If you’re wondering if this is a good place to try and get down work done? Wrong! The cleaning person will sweep under your feet and get so close to you that you can smell what he had for breakfast. He was so loud when he replaced the trash bags for all 8 cans, just lack of awareness.

It was spring break week, I called the front desk to ask if they would call the people above us to see if they would stop stomping as it was midnight. The lady at the front desk reminded me that it was spring break and there was a lot of kids.. I reminded her that I have 5 of my own and we still have to respect others and it was midnight. We asked for extra blankets, we got 2 thin blankets, like sheets. Found a roach in the bathroom, it was alive. The water pressure wasn’t the greatest. Breakfast was good.

DO NOT STAY IN THIS HOTEL. THEIR SERVICE IS HORRIBLE, NOT TO MENTION THEIR ROOMS STINK AND THE MANAGER DID NOT WANT TO GIVE A DISCOUNT EVEN AFTER NOTICING THE ROOM KEY DEVICE WASNT WORKING. OOH AND PLEASE FIX YOUR DAMN SIGN OUTSIDE, POOR MAINTENANCE!!

Was not clean needs vacuum better and bathroom was little dirty.

Very clean. 15 minutes from Sea World. Good breakfast.

The room has a horrible smell. Stained tub. Outdated windows with rolled shades. Breakfast was great

Definitely more of a Motel 6 or Days Inn property. Definitely not what I expected for $150 a night. Very worn down. Showers/paint peeling, old and worn. Room had smoke odor to it. For someone with sensitive smell,could be bothersome. If air is off smells like a wet room. Smells like bleach when you walk in but I don’t mind that smell. Laundry is right behind front desk hence the smell. Breakfast was good,area was clean. Area was good for on and off access. Movie theater right behind hotel. Steakhouses right next door and a cool mall around the overpass. Other reviews mentioned being dark in parking lot. I didn’t find that. Didn’t seem as sketchy as reviews although some company trucks with tools parked right in front of the entrance so maybe there is truth to those mentions. I would have chosen to stay at the Marriott directly in front of this property if I had to stay in the area again. Almost same price and I can’t imagine the property being more worn than this one. Beds and sheets were clean so that was a plus. Front desk clerks were friendly.

Very nice and clean the rooms are big enough and comfortable beds

It was spring break week, I called the front desk to ask if they would call the people above us to see if they would stop stomping as it was midnight. The lady at the front desk reminded me that it was spring break and there was a lot of kids.. I reminded her that I have 5 of my own and we still have to respect others and it was midnight. We asked for extra blankets, we got 2 thin blankets, like sheets. Found a roach in the bathroom, it was alive. The water pressure wasn’t the greatest. Breakfast was good.

Disappointed the second room with king bed was small could not get between the bed and air conditioning. Toilet was berry lose and towels smelled bad

The A/C unit was loud but overall the room was clean and comfortable.

Excellent customer service, the room was nice and quiet, had a very good night sleep

The room was big enough to accommodate our whole family. It was clean and comfortable. The only negative was hearing the jumping from upstairs. Would definitely stay again.

Everyone was professional and kind. The only concern is the air conditioner unit was very loud doing the day and more at night. I woke up thinking it was a truck. But, everything was great.

The room was very good. The staff was nice. However, the elevator was dirty for two days, made a clunking sound and was a little scary. Also for a couple there was only one comfortable chair, and an office chair. Either a live seat for a couple or two Comfortable chairs would be good.’

One elevator sucks. Sofa bed needed replacement very uncomfortable. Staff were phenomenal. Facility was clean. Location was perfect for Seaworld.

Excellent customer service and professionalism

The check in was excellent!! Frony desk staff were very friendly and helpful. Indoor pool was nice. Breakfast was good. Your typical breakfast for a hotel.

Room had some funny smell in it. Bath shower curtain was loose and used to move all to center while taking shower. besides reporting two time at the reception desk issue was not fixed.

Ive been here before the staff is always friendly i just like staying here

Good breakfast and clean hotel, with friendly staff

This was my second stay at this location, although the family who operates this establishment were really nice and accommodating this is not directed at them. We checked in Sunday night, first issue is there was no shower curtain in the bathroom. I called the front desk and he kindly asked for me to come downstairs and grab one. He said he could not leave his place in case another guest showed up. The second issue was when we checked the sheets, the linens had not been changed, there were stains on the pillow cases, we took them downstairs to request for new sheets. They offered a new room which I checked before moving my entire family at midnight. I did not pay to come make my own bed and put up my own shower curtain. Thanks for doing the right thing. The breakfast and the patio views are the best part of this stay and saved it. The pool is big, has a hot tub attached but it all looks dingy. There is a strong smell of chlorine that it eventually burns your eyes. If you’re wondering if this is a good place to try and get down work done? Wrong! The cleaning person will sweep under your feet and get so close to you that you can smell what he had for breakfast. He was so loud when he replaced the trash bags for all 8 cans, just lack of awareness.

The staff was friendly and helpful

The staff was polite and welcoming . It was a great experience.

DO NOT STAY IN THIS HOTEL. THEIR SERVICE IS HORRIBLE, NOT TO MENTION THEIR ROOMS STINK AND THE MANAGER DID NOT WANT TO GIVE A DISCOUNT EVEN AFTER NOTICING THE ROOM KEY DEVICE WASNT WORKING. OOH AND PLEASE FIX YOUR DAMN SIGN OUTSIDE, POOR MAINTENANCE!!

Excellent staff at the breakfast area.. multitasking yet delivering quality and prompt service

The property was a bit dated but the price reflects. The room was clean and comfortable and the staff were accommodating. They also had complementary breakfast and coffee. I didn’t have time to use the amenities. There were restaurants and a movie theater near. It was only 15 minutes to the base.

Definitely more of a Motel 6 or Days Inn property. Definitely not what I expected for $150 a night. Very worn down. Showers/paint peeling, old and worn. Room had smoke odor to it. For someone with sensitive smell,could be bothersome. If air is off smells like a wet room. Smells like bleach when you walk in but I don’t mind that smell. Laundry is right behind front desk hence the smell. Breakfast was good,area was clean. Area was good for on and off access. Movie theater right behind hotel. Steakhouses right next door and a cool mall around the overpass. Other reviews mentioned being dark in parking lot. I didn’t find that. Didn’t seem as sketchy as reviews although some company trucks with tools parked right in front of the entrance so maybe there is truth to those mentions. I would have chosen to stay at the Marriott directly in front of this property if I had to stay in the area again. Almost same price and I can’t imagine the property being more worn than this one. Beds and sheets were clean so that was a plus. Front desk clerks were friendly.

Friendly staff clean hotel close to restaurants and entertainment.

Great stay overall! Staff was friendly, beds were comfy, and breakfast was a nice bonus. The location is perfect for SeaWorld. Only downside was the carpet in the room—it looked a bit dirty. Other than that, everything else was great and we’d definitely stay again.

Good hotel. Very easy accessible. Near many different stores and restraunts. Indoor pool clean (alot of chlorine though). Breakfast Ok. Rooms clean, beds great, shower ok, toilet great. Staff nice and friendly. My family and I would return if needed.

Property was nice and clean but the traffic was loud, city police needs to patrol the area at night, a lot of vehicles racing down ocean drive.

Very clean. 15 minutes from Sea World. Good breakfast.

The hotel had convenient location to get on and off the Interstate.

Had a really great experience staying at the Holiday Inn in San Antonio! The staff was awesome — friendly and helpful throughout. The WiFi was strong and reliable, and the location couldn’t be better — just minutes from SeaWorld. Would definitely stay here again!

Very nice area and stay

The check in was excellent!! Frony desk staff were very friendly and helpful. Indoor pool was nice. Breakfast was good. Your typical breakfast for a hotel.

The staff and service are very friendly. Breakfast was good- especially the pancakes. The reason I gave three stars was that my room smelled like a wet dog … musty smell. This is an older hotel with some updates but the smell of the room was unpleasant. The bedding and the rooms were very clean kept. I did have an allergic reaction from day one- I believe it was from the towels. They could be using a detergent that I am sensitive to. Overall, the stay was satisfactory.

Everything was pretty good! Breakfast could be a little better, but was still fine. The beds were comfortable enough for a decent night's rest, which was great. The a/c worked well. No plumbing issues. All-around a great stay. Thank you!

Good breakfast and clean hotel, with friendly staff

I would not recommend. The hotel building looked pretty ran down. The upkeep was horrible. My family and I traveled 9 hours and made it to the hotel early, around 3am. The first room given to us smelled awful. The smell had us standing in the hallway. I immediately went downstairs, and they switched us to another room. This room smelled bad as well, but not like the first room. Room service never came to the room to clean or provide fresh towels. For breakfast, my mom ended up drinking spoiled milk that made her sick the entire stay. Oh, and that same morning, there was a stranger who walked up to us and advised us to check our vehicles because his truck had been broken into, and he was told it was the 3 incident that happened there that week! I regret wasting my time and money here; it was the worst experience ever.

The staff, the room, the breakfast were all great! Hot breaffast every morning!Very clean eating area!

Overall the stay was good and breakfast although not a great selection was included which is nice. The TV remote did not work, I even changed the battery provided by the front desk and it still did not work. No new remote was provided even though I informed the front desk within minutes of me checking in. I notified the manager the morning of check out to the manager about the situation, in the two days I stayed for a work related I did not use the TV bc I was not able to control it and had to physically get up and manually change it every time. I did appreciate the manager asking how my stay was and I was able to leave feedback and he seemed generally interested to know.

Great place to stay Great Customer Service. Breakfast was awesome they made sure everyone had enough Breakfast. Front desk Lady Great.

The room has a horrible smell. Stained tub. Outdated windows with rolled shades. Breakfast was great

Excellent staff at the breakfast area.. multitasking yet delivering quality and prompt service