Lopesan Villa del Conde Resort & Thalasso

An expected unique experience was not so unique after all. This is not really a family hotel. Children are not free to roam the resort. The information provided on hotels.com does not match the reality. Especially heated pools and the quiet pool, which is perfect for children’s swimming practice, but unfortunately they are not allowed to splash whilst they crawl and speaking is not allowed, but never mind adults they may do as they please. A lot of charter tourists. The Lopesan Costa Meloneras further down the street is more value for money. This is a 22 year old property that needs renovation. The food lacks variety and could be better organised. The only upside was the unique snack and drinks section, Carlos at the reception who really likes his job and the housekeeping staff.

Just great as ALWAYS I loveeeee this hotel. Best in the area

Det er ikke 5 stjerner. Men udmærket, men måske en kende for dyrt.

Utrolig bra frokost. Burde skiftet laken oftere. Ble ikke skiftet på 6 dager

We were there for two nights,20-22/3, the breakfast was excellent, swimming pools lovely and room was great on the first night. The second night we couldn’t sleep most of the night as it was raining heavily and water was dripping through the balcony window onto the floor making a sound even when I placed three large towels on the floor. In the morning when we were leaving I spoke to Stephanie, customer relations, and told her we couldn’t sleep: she said we could have changed rooms, I replied that it was 2.00 in the night and we were also leaving that morning, also that we would not be returning to the island.She said she would look into the matter, I also showed her a video taken during the night. Later I asked her if the hotel could pay for our taxi into town as compensation,she said it was not possible as they were a different company. Later I received her email saying that the weather had affected many other businesses and that I could get an upgrade if I booked again. She clearly did not listen to me when I said we would not be returning ever again. I feel that this is unacceptable, especially as this was an expensive hotel, the customer service was not up to standard. I have used Hotels .com for many years and never complained, but in this instance I think that some compensation is required