Name: Bull Reina Isabel & Spa
Address: Alfredo L. Jones, 40, Guanarteme, Las Palmas de Gran Canaria, Las Palmas de Gran Canaria - Cuenca del Guiniguada, Canary Islands, Spain, Las Palmas de Gran Canaria, Las Palmas, ES
Price range: $153–$397 per night
Rating: 8.85

What guests think

At Bull Reina Isabel & SPA, guests highlight the unbeatable beachfront location on Las Canteras, generous breakfast buffets, and access to a rooftop pool, spa, gym, and reserved beach loungers, alongside generally friendly, multilingual staff.

Common drawbacks include unreliable elevators, occasional pool or facility closures, limited on-site parking, and a spa that can feel small, busy, or hard to access for those with mobility needs. Rooms are usually comfortable and quiet with sea views available, though several guests report dated decor and a few noted housekeeping lapses such as unwashed cups or dust. Breakfast is widely praised, while dinner quality and lunch options come across as mixed. Expect a beach-first stay with strong amenities and great city access, tempered by some aging infrastructure.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop pool with views, spa and gym access, and reserved beach loungers are big draws. Recurrent issues include unreliable elevators, occasional pool repairs/closures, limited parking, early pool hours, and a spa that can feel small, busy, or hard to access.

Related guest reviews

10

Eva

Sep 28, 2023

·

Stayed 2 nights

Fantastisk frukost med mycket att välja på, bra pool på taket med fri tillgång till spa avdelning. Gratis solstolar på stranden direkt utanför hotellet samt gratis parkering i mån av tillgång.

Translate

8

Angel

Jul 6, 2024

·

Stayed 2 nights

Hotel bien situado. Tienen muy buenos servicios pero quizas necesita una remodelacion para ser top. Zon de spa y gym muy bien. Lastima que la piscina exterior estaba en obras. El parking gratuito en hotel muy bien tambien

Translate

10

KELLY

Nov 17, 2024

·

Stayed 2 nights

This property was amazing! The location to the malacon was exceptional. The entire resort exceeded my wildest expectations. The breakfast buffet is unbelievable! The spa—gym-rooftop pool-& beach chairs are all excellent. Cannot recommend this property more! I would stay here again in a heartbeat!!! Loved the hotel & loved Las Palmas!

8

Pär

Oct 22, 2024

·

Stayed 12 nights

3 hissar är i minsta laget, och när en var trasig hela tiden (de 12 dagar jag var där) blev det mycket väntande.

Translate

10

Helga

Feb 10, 2023

·

Stayed 15 nights

Die Sauna ist zu klein!!!

Translate

8

TALVINDER

Jul 5, 2024

·

Stayed 5 nights

The outside pool was in full repairs, which was disappointing. Spa was lovely. Staff at spa, hotel reception (especially Helmant), & dining areas were all lovely.

8

Diane

Aug 13, 2024

·

Stayed 9 nights

Staff were friendly, pool area was nice, food options were good. The lifts were not very reliable and the pool was closed on our last day without any notice. It was a shame there was limited lunch options at the hotel, but there were plenty of other options around. No lounge area at the hotel apart from the large foyer but not very practical for sitting with people.

10

Christopher

Sep 21, 2024

·

Stayed 1 night

Sehr schöner Spa Bereich mit Sauna der im Preis inkludiert war, tolle Fitnessarea mit Blick auf das Meer. Generell eine sehr schöne Lage.

Translate

10

Timothy

Feb 1, 2025

·

Stayed 6 nights

Could have done with the pool opening before 10AM but, apart from that, we thought the hotel was all-round brilliant.

8

Anita

Mar 29, 2025

·

Stayed 4 nights

This is a beautiful property right on the beach. Overall, we enjoyed our stay and one gentleman from the front desk was outstanding. However, the property is not really handicapped accessible for the spa. My elderly father who is 92, could not access the spa/sauna/hot tub on the top floor since there is no elevator and requires stairs. Also, we had tried to book our spa services in advance and they would not share the menu or information. When we got there, all the massages were booked and we had to go somewhere else which was very frustrating. Finally, we decided to tour the rest of the island and forego the half board dinner. We tried to tell 2 front desk managers and they would not let us change it with advance notice and said we had to do that through hotels.com. However, since we paid at the hotel, hotels.com could not credit us and had no success reaching the front desk. What was even more frustrating is that they would not hear us out with hotels.com on the line at the hotel or afterwards online, even though they had credited my dad’s reservation of 2. Ultimately, our party of 4 had to pay for 2 nights dinner even though they made us dinner reservations elsewhere. That does not seem customer-oriented or fair. Therefore, please be cautious before booking this hotel for the reasons mentioned.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe the hotel as very clean with regularly serviced rooms. Some report lapses such as dusty furniture or unwashed cups, isolated pest sightings, and noticeable wear-and-tear/maintenance issues.

Related guest reviews

10

Elin

Jun 15, 2025

·

Stayed 7 nights

We really enjoyed our stay. Very comfortable beds, excellent breakfast buffet with very service minded staff and nice spa. Only one improvement point to mention is that we would have appreciated if the glasses and coffee cups in the room had been cleaned.

10

Margaret

Jan 23, 2023

·

Stayed 8 nights

Very enjoyable stay. Extremely pleasant and helpful staff, room clean and serviced daily. Food good standard and plenty of choice. Pleasantly surprised by warm temperature of outside pool.

8

JOHN

Apr 24, 2024

·

Stayed 7 nights

The staff were all friendly and helpful from arrival to departure, with the exception of the Marinas bar, which is a franchise. The room (suite) was OK, but daily cleaning less thorough than might be expected (glasses and cups not washed). The curtains were good at light blocking but extremely noisy to operate. We were on 6th floor so relied on lifts which were swift, but one was unreliable in direction or refused to move occasionally. Breakfast buffet had a wide choice but quality was below expectation. Soggy Croissants, runny yoghurt and although there was a choice of strength of coffee in the two machines (strong in one, "soft" in the other) it wasn't very good and a third machine would have alleviated queueing. Considering this and the unappealing menus posted, we did not feel inclined to sample the dinner buffet. The dedicated and inclusive sun lounger area on the beach, right outside the hotel was the most enjoyable feature. The beach is fantastic. The roof pool looked attractive, but was rather busy and a little noisy for us. The signatute Lily display in the foyer is impressive but the scent is quite strong and can be an issue for those with allergies.

10

Rune

Apr 6, 2025

·

Stayed 2 nights

Veldig bra hotell med super beliggenhet, god service og meget bra renhold. kan absolutt anbefales

Translate

8

Michael

Feb 13, 2023

·

Stayed 14 nights

The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.

10

andreas

Feb 13, 2025

·

Stayed 7 nights

Flott opphold. Vi var der for tre år siden. Begynnende manglende vedlikehold på vår rom. Slitt parkett og lamper som var ødelagt.

Translate

4

Ulf

Jan 16, 2022

·

Stayed 3 nights

Dålig standard, personal och logistik som inte fungerar. Vi hade en juniorsvit men ingen service. Slitet och inte rent, minibar som bestod av ett kylskåp. Restaurang på taket som var stängd. Enligt info om hotellet skulle de vara ett 4 stjärningt hotell.

Translate

6

Luis Melecio

Feb 1, 2023

·

Stayed 1 night

Lo unico que estaba acorde al nivel del hotel, era el bar de la piscina. Polvo en los muebles de las habitaciones. Restaurante cerrado, el otro solo sirve bufet. Falta de información en las habitaciones: horarios de terrazas, spa, servicio de habitaciones, precios...etc. Por 225 euros la noche no ofrece prácticamente ningun servicio.

Translate

4

Mathias

Feb 12, 2023

·

Stayed 7 nights

We saw several cockroaches at the hotel room, there was a cigarette smell coming in through the ventilation system, the bed was very hard, and we could hear the neighbour watching tv. The spa and pool area was nice though, and also the breakfast was good.

10

Sandrine

May 9, 2023

·

Stayed 7 nights

Hôtel très propre et très confortable, personnel aimable et très disponible. Idéalement placé : une façade côté plage (jolie plage de Las Canteras) et l'autre façade côté centre ville. Petit déjeuner copieux et varié. De nombreux restaurants à proximité. L'hôtel prête des serviettes pour la plage. Seul bémol : on a eu une chambre avec des lits jumeaux, pas idéal pour un voyage en amoureux.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are often comfortable and spacious, with quiet sea-view options and some balconies. Others mention dated decor, occasional poor views toward car parks, noisy air conditioning, or uncomfortable beds.

Related guest reviews

8

Gerardus Johannes van der

May 18, 2022

·

Stayed 7 nights

Prima hotel, alleen jammer dat de Airco herrie maakte. Zeker 's nachts was dit niet te doen..

Translate

8

Gisela

May 27, 2024

·

Stayed 5 nights

La cama súper incómoda. Estaba hundida en el medio. Reclame pero no me resolvieron hasta la 3ra noche y fueron 5 noches. El spa, chulísimo. Localización excelente.

Translate

10

Elin

Jun 15, 2025

·

Stayed 7 nights

We really enjoyed our stay. Very comfortable beds, excellent breakfast buffet with very service minded staff and nice spa. Only one improvement point to mention is that we would have appreciated if the glasses and coffee cups in the room had been cleaned.

10

Markku

Jan 30, 2023

·

Stayed 7 nights

Reina Isabel was great last year and we came back, which shows, how much we liked. The room was spacious with a nice balcony overlooking the beach. The swimming pool on the roof was our favorite location. We will be back next year. We even recommend Reina to our son, who will go there this February.

8

Michael

Feb 13, 2023

·

Stayed 14 nights

The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.

10

Gudrun

Jun 27, 2024

·

Stayed 8 nights

Sehr schön direkt an der Strandpromenade gelegen. Zimmer mit Meerblick sehr ruhig. Der Spa Bereich ist zwar klein, aber sehr schön. Frühstückservice ist super schnell.

Translate

10

Mikael

Nov 21, 2024

·

Stayed 8 nights

Centralt på Las Canteras. Fantastisk personal och ett väldigt bra rum (säng och kuddar superbra!)

Translate

10

Manuela

Apr 18, 2025

·

Stayed 11 nights

Es war ein super sauber Suite sehr komfortabel und schön groß und sauber , mit einem herrlichen Meerblick.

Translate

2

Tracy

Jan 19, 2024

·

Stayed 4 nights

Rooms are very outdated needs refurb staff not very helpful at all !!!!! First room practically sat in car park on balcony asked to move they wouldn’t had to get Expedia involved they called the hotel and helped !!! Television very poor Location fabulous , breakfast great

8

James

Nov 28, 2023

·

Stayed 3 nights

I was disappointed with the room I got having paid around €700 for 3 nights. The Junior suite was almost like an office. The view was dreadfull as it looked onto the car park and other residential buildings. I thought having ordered a suite, it at least came with a sea view!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is generally friendly, multilingual, and helpful, with considerate touches around departures. A few guests experienced long waits, inflexible half-board changes, limited spa booking information, or an unhelpful night receptionist.

Related guest reviews

10

Inger Lise

Aug 11, 2024

·

Stayed 1 night

Rigtig dejlig beliggenhed lige ned til stranden og med mange forskellige restauranter lige udenfor. Tæt på busstationen og Catalina Park. Flink, venligt og imødekommende personale. Jeg ønskede late tjek out. Desværre var det ingen mulighed, da hotellet var fuldt booket. Jeg fik lov at være på hotellet, bruge faciliteterne og beholde håndklædet til poolen, indtil jeg skulle afsted. Derudover fik jeg mulighed for at låne et værelse for at tage bad om aftenen, før jeg skulle afsted til Lufthavnen. Helt fantastisk morgenbuffet.

Translate

10

Hermann Josef

Feb 15, 2022

·

Stayed 9 nights

Hilfsbereites, freundliches Personal. Tolle Lage. Gutes Frühstück.

Translate

10

Natali

Jun 22, 2024

·

Stayed 3 nights

Excelente hotel. Wonderful staff

8

Juliette

Dec 27, 2024

·

Stayed 4 nights

Lovely hotel. Was on hols with my teen daughter and we wanted a mix of relaxing and exploring. Loved that the hotel was on the beach in one direction and city in another. Would stay again. Couple of criticisms 1. Spa was v busy each time we went and water in the indoor spa pool and salt water pool could be hotter 2. Not enough reception staff. Had to wait long time to speak / check in 3. Tea bags and small milk cartons in room on arrival but not replenished daily. When I asked the receptionist if we could have a couple of tea bags and milk left we were told v firmly that they don’t get replenished after day one. V strange when you’re paying for quite an expensive hotel

8

JOHN

Apr 24, 2024

·

Stayed 7 nights

The staff were all friendly and helpful from arrival to departure, with the exception of the Marinas bar, which is a franchise. The room (suite) was OK, but daily cleaning less thorough than might be expected (glasses and cups not washed). The curtains were good at light blocking but extremely noisy to operate. We were on 6th floor so relied on lifts which were swift, but one was unreliable in direction or refused to move occasionally. Breakfast buffet had a wide choice but quality was below expectation. Soggy Croissants, runny yoghurt and although there was a choice of strength of coffee in the two machines (strong in one, "soft" in the other) it wasn't very good and a third machine would have alleviated queueing. Considering this and the unappealing menus posted, we did not feel inclined to sample the dinner buffet. The dedicated and inclusive sun lounger area on the beach, right outside the hotel was the most enjoyable feature. The beach is fantastic. The roof pool looked attractive, but was rather busy and a little noisy for us. The signatute Lily display in the foyer is impressive but the scent is quite strong and can be an issue for those with allergies.

10

Klaus

Nov 13, 2022

·

Stayed 11 nights

Sehr guter Service. Personal freundlich und kompetent.

Translate

10

Adrienne

Sep 19, 2022

·

Stayed 6 nights

Our trip was fantastic! Friendly staff, very kind and always ready to help. Large room with wonderful sea view made every evening and morning great. The hotel is located in a great location, a minute from one of the best beaches of Gran Canaria. Our room was cleaned every day and the staff was very attentive to our every need. The spa of the hotel was relaxing and available to all guests - an absolute treat. Couldn't recommend this hotel enough.

8

Anita

Mar 29, 2025

·

Stayed 4 nights

This is a beautiful property right on the beach. Overall, we enjoyed our stay and one gentleman from the front desk was outstanding. However, the property is not really handicapped accessible for the spa. My elderly father who is 92, could not access the spa/sauna/hot tub on the top floor since there is no elevator and requires stairs. Also, we had tried to book our spa services in advance and they would not share the menu or information. When we got there, all the massages were booked and we had to go somewhere else which was very frustrating. Finally, we decided to tour the rest of the island and forego the half board dinner. We tried to tell 2 front desk managers and they would not let us change it with advance notice and said we had to do that through hotels.com. However, since we paid at the hotel, hotels.com could not credit us and had no success reaching the front desk. What was even more frustrating is that they would not hear us out with hotels.com on the line at the hotel or afterwards online, even though they had credited my dad’s reservation of 2. Ultimately, our party of 4 had to pay for 2 nights dinner even though they made us dinner reservations elsewhere. That does not seem customer-oriented or fair. Therefore, please be cautious before booking this hotel for the reasons mentioned.

8

Peter

Dec 26, 2022

·

Stayed 19,347 nights

Sehr freundliches und dFeutsch sprechendes Personal.

Translate

6

Idoya

Jun 12, 2025

·

Stayed 2 nights

I would rate the hotel excellent but had a bad experience when we arrived at the hotel. Night person was evil. Changed my whole experience. We arrived late and had a terrible flight and we just wanted to get to the hotel and relax. I got the hotel cause it had parking and when we arrived he said parking was full. We didn’t know the area and he didn’t offer much help. I told him I was upset about not having parking and he said if I don’t like it leave. It was 2 am. Next morning people at the front desk were great. I liked the hotel. Just that experience we had changed everything.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptional beachfront setting on the Las Canteras promenade with restaurants, shops, and transport close by, and several guests noting they felt safe. Well placed for combining beach time with exploring Las Palmas.

Related guest reviews

8

Tee Marshall

Mar 14, 2025

·

Stayed 2 nights

Really lovely hotel in a great location. Only stayed for two nights but it was lovely stay. The hotel didn’t have a filtered water facility, only bottled which you had to purchase. Also I thought the spa closed too early, maybe a 20.00 close would be better. Just two tiny complaints there but overall the stay was perfect for what I needed.

10

Inger Lise

Aug 11, 2024

·

Stayed 1 night

Rigtig dejlig beliggenhed lige ned til stranden og med mange forskellige restauranter lige udenfor. Tæt på busstationen og Catalina Park. Flink, venligt og imødekommende personale. Jeg ønskede late tjek out. Desværre var det ingen mulighed, da hotellet var fuldt booket. Jeg fik lov at være på hotellet, bruge faciliteterne og beholde håndklædet til poolen, indtil jeg skulle afsted. Derudover fik jeg mulighed for at låne et værelse for at tage bad om aftenen, før jeg skulle afsted til Lufthavnen. Helt fantastisk morgenbuffet.

Translate

10

Mary

Mar 1, 2025

·

Stayed 5 nights

returned for 5th time - great hotel across the prom to a vast clean beach

10

Nicola

Oct 23, 2023

·

Stayed 6 nights

Perfect hotel on the promenade with easy access to the beach, shops and restaurants. Would use again.

10

Esther

Feb 21, 2024

·

Stayed 8 nights

Ligging is mooi aan zee en toch in de stad

Translate

10

Marie

May 9, 2025

·

Stayed 7 nights

Fantastiskt boende!. Bra frukostbuffé, bra poolområde, tillgång till solstolar på stranden tvärsöver strandpromenaden. Centralt läge på Las Canteras. Lugn och trivsam miljö. Kan verkligen rekommendera detta hotell!

Translate

10

Anne

Nov 1, 2024

·

Stayed 2 nights

Beautiful property on the Beach Great food and surrounded by wonderful restaurants

10

Vicki

Mar 15, 2025

·

Stayed 1 night

This is a great hotel in a great location!! I was traveling by myself and felt so safe!! Beautiful breakfast at no charge!! Great location!

10

Deborah

Oct 12, 2023

·

Stayed 1 night

Great location right on the beach with friendly and attentive staff. Nice pool with great view. Broad choices on breakfast buffet also overlooking beach.

8

Mark

Mar 1, 2025

·

Stayed 4 nights

We were looking for some late winter sun and on a recommendation booked the Reina Isobel. The hotel is large and great facilities including a rooftop swimming pool and bar. With great sea views and, weather permitting, a glimpse of Tenerife. The breakfast buffet is vast and varied and includes vodka. We had dinner in the restaurant one night and again there was a wide selection of appetisers, mains and desserts. The resort was busy in late February and we enjoyed an early evening walk along promenade choosing a restaurant for dinner.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for its variety and overall quality. Dinner and lunch receive mixed feedback, with some finding buffet dishes mediocre or limited while others appreciated the plentiful selections.

Related guest reviews

10

Maja

May 2, 2024

·

Stayed 14 nights

Wunderschönes Hotel wie auf den Fotos. Es duftet angenehm im Hotel nach Blumen. Ich hatte 16 Kleiderbügel in meinem Schrank. Concierge Helmut ist sehr charmant. Alle Mitarbeiter sehr freundlich. In 14 Tagen dort Abends immer abwechslungsreich und lecker am Buffett gegessen. Promenade auch direkt vorm Hotel, war für Spaziergänge super und immer was los. Würde jederzeit wieder dorthin kommen.

Translate

10

Nathalie

Dec 15, 2023

·

Stayed 4 nights

Hotellet är mycket fint. Rummet var stort och badrummet fantastiskt. Sängen var mycket bekvämt. Frukosten var också en höjdare med allt man kan önska. Allt var suveränt. Jag verkligen rekommenderar hotellet.

Translate

10

Lindsey

Apr 2, 2024

·

Stayed 3 nights

Great location on beach. We had balcony on ocean side with view. Spa was relaxing after day of site seeing. Breakfast buffet had many choices. Would stay here again.

10

Elin

Jun 15, 2025

·

Stayed 7 nights

We really enjoyed our stay. Very comfortable beds, excellent breakfast buffet with very service minded staff and nice spa. Only one improvement point to mention is that we would have appreciated if the glasses and coffee cups in the room had been cleaned.

8

Diane

Aug 13, 2024

·

Stayed 9 nights

Staff were friendly, pool area was nice, food options were good. The lifts were not very reliable and the pool was closed on our last day without any notice. It was a shame there was limited lunch options at the hotel, but there were plenty of other options around. No lounge area at the hotel apart from the large foyer but not very practical for sitting with people.

8

Michael

Feb 13, 2023

·

Stayed 14 nights

The hotel is beginning to show its age. Our room had a few problems, flaking paint from ceiling, socket not working, toilet seat badly fitted…minor issues but important…basic maintenance is not undertaken. The hotel TV is highly biased to EU channels…no BBC1 or 2 or ITV. The rooms facing the sea are nice but the hotel faces north and you do not get sun on the balcony. The restaurant is mediocre…food needs to be served hot.

6

Alexandra

Feb 4, 2023

·

Stayed 2 nights

This hotel was only OK, particularly at this price point. The place seems rather tired especially the rooms. The service was not very friendly. The breakfast buffet, though abundant, was just not very tasty.

10

Deborah

Oct 12, 2023

·

Stayed 1 night

Great location right on the beach with friendly and attentive staff. Nice pool with great view. Broad choices on breakfast buffet also overlooking beach.

8

LAURA

Jan 11, 2024

·

Stayed 2 nights

No reponen botella de agua en la habitación, los bufetes de desayuno y cena son mejorables (calidad de la comida) pero son correctos

Translate

8

Mark

Mar 1, 2025

·

Stayed 4 nights

We were looking for some late winter sun and on a recommendation booked the Reina Isobel. The hotel is large and great facilities including a rooftop swimming pool and bar. With great sea views and, weather permitting, a glimpse of Tenerife. The breakfast buffet is vast and varied and includes vodka. We had dinner in the restaurant one night and again there was a wide selection of appetisers, mains and desserts. The resort was busy in late February and we enjoyed an early evening walk along promenade choosing a restaurant for dinner.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$302
February	$308
March	$293
April	$217
May	$150
June	$159
July	$211
August	$187
September	$169
October	$208
November	$302
December	$283

Su	Mo	Tu	We	Th	Fr	Sa
				1 $282	2	3 $225
4 $156	5 $157	6 $337	7 $336	8 $180	9 $215	10 $225
11 $220	12 $390	13 $220	14 $221	15 $255	16 $383	17 $222
18 $221	19 $220	20 $219	21	22	23	24
25 $274	26 $217	27	28 $215	29 $381	30	31 $274

Bull Reina Isabel & Spa

Prices for Bull Reina Isabel & Spa

Monthly average prices

About this property

Location

Room options

Junior Suite

Suite, Sea View

Single Room, Sea View

Standard Double Room

Junior Suite (. 3 Adults)

Standard Single Room

Standard Double Room, Ocean View

Guest reviews of Bull Reina Isabel & Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Bull Reina Isabel & Spa

Considering this hotel for your Las Palmas de Gran Canaria trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $228	21 $221	22 $179	23 $186	24 $186	25 $207	26 $397
27 $188	28 $189	29 $153	30 $156