Holiday Inn Express & Suites Drayton Valley by IHG

Hotel was fine but hot tub was out and not informed of this before booking

Biggest problem was my son and I got stuck in the elevator, when we first got there the elevator door was slow and you can see was sticking, later that night my son and I used it and the door got stuck on our floor. Luckily it opened just enough to get my fingers in and I was able to pry it open. If my son, daughter, wife had been in the elevator alone they would have been stuck. Front desk didn't offer anything to make up for this major safety issue, didn't offer a discount or anything. THIS IS A MAJOR SAFETY ISSUE AND THE HOTEL KNEW IT WAS STICKING. NOT HAPPY OR IMPRESSED.

Lobby and room was clean. Breakfast was good. Gym was good.

Staff were very nice and accommodating. The elevator wasn't working which was a bit of trouble for us after a long drive. Breakfast was great. Good night's sleep - couldn't get the internet or tv to work well.

No pool or hot tub . False advertising. Knowing this I would have booked the Ramada down the street for $6 more with the amenities I wanted .

Lots of parking for big trucks thankfully! ⭐️⭐️⭐️⭐️⭐️

Staff and rooms very clean

Dirty and run down for a Holiday Inn, especially for the rate they charged.

Lobby and room was clean. Breakfast was good. Gym was good.

It was clean and in good condition

So for what this place is charging it needs to be udated badly. Washroom was stained and grout needs replacing. Some mold.

Staff was great! Room was clean!… But the bed and pillows were so comfortable!!

Nice clean property. We were there multiple days and for some reason housekeeping did not clean our room daily.

Good location. Staff was friendly and great to deal with. Breakfast was good. Bedding is always comfortable. The shower has some mold and the AC was a little clunky. But all in all, a good stay!

We were able to check in early. Friendly staff. Clean and well kept room

Was in town for a wedding. Hotel was fine, comfortable bed, good breakfast. The problem is with the cleaning staff. We came in late the first night and before 7 AM They were busting into the room to clean the room. Thankfully, we had moved the lock as she tried twice to bust into the room while we were sleeping. Of course it woke us up, absolutely blown away that someone was sounding like they’re breaking into our room before 7 AM, because they don’t even knock they just open the door. I guess that’s what you expect from an oilfield town, they assume everybody’s already on the job before 7 AM. But when you have to be in there for any other reason, you do not get your room cleaned the entire time unless you were already out of your room by 6 AM. We spent four nights there, and had to hang on the do not disturb so that we weren’t woken up in the 6 o’clock hour, especially after not making it back to the hotel till 1:30 AM on the night of the wedding. My husband even went and asked the front desk staff to clean the room before we came back one day, all they did was pull the blanket up,and give us a couple of towels. They never cleaned a single thing.

The beds and pillows were amazing. Staff were efficient, and helpful

It was a short stay, although I still enjoyed the king size bed

Theĺ management needs to upgrade the rooms furniture and plug-in, have USB portsas well.

Everything was great. The only thing I would recommend is adding charging ports to the desk area and night stands. I'm glad I brought my multi-outlet plug so we could charge all of our electronics.

Staff was great! Room was clean!… But the bed and pillows were so comfortable!!

Good location. Staff was friendly and great to deal with. Breakfast was good. Bedding is always comfortable. The shower has some mold and the AC was a little clunky. But all in all, a good stay!

All the staff we encountered at the hotel were amazing eager to help and happy. The room unfortunately was very dated and run down however was clean. The breakfast served in the morning was decent considering the times we are in and the restrictions they must follow.

I can’t say enough good things about my stay at this Holiday Inn in Drayton Valley. The rooms are quiet, clean, and well-maintained, but what truly sets this hotel apart is the incredible hospitality. I found myself stranded due to car trouble, and the kindness of Mr. Patel and his team was beyond anything I expected. They even invited me to enjoy a free homemade dinner, making me feel truly at home. The breakfast buffet was excellent, with pancakes, yogurt, plenty of protein options, juice, and top-notch coffee. But more than the great amenities, it’s the genuine care and effort from the management that make this place special. Mr. Patel goes above and beyond to ensure every guest feels comfortable and valued. If you’re looking for a hotel that treats you like family, this is the place. Highly recommend!

Beds are very comfortable! Pillows, blankets just like at home!

Nice clean and large room.

Breakfast was great. Also, customer service-top notch. And there was COOKIES.

The attendance at the desk were very helpful in every aspect. Particularly pertaining to copying and faxing a business letter. Staff members were always very eager to help and please.

Great check in experience.

Everything was good. Front desk ladies are very helpful.

Staff was very accommodating and check in was accomplished easily.

An excellent hotel with friendly staff.

The evening staff were not the best equipped for dealing with issues when it came to booking issues through Expedia, the manager fixed everything in a few days but it was stressful to deal with in the middle of the night with my young kids. Other than that the property was good, we will still stay with them again as they did fix everything!

Here for work. Really good breakfast and awesome staff!

I can’t say enough good things about my stay at this Holiday Inn in Drayton Valley. The rooms are quiet, clean, and well-maintained, but what truly sets this hotel apart is the incredible hospitality. I found myself stranded due to car trouble, and the kindness of Mr. Patel and his team was beyond anything I expected. They even invited me to enjoy a free homemade dinner, making me feel truly at home. The breakfast buffet was excellent, with pancakes, yogurt, plenty of protein options, juice, and top-notch coffee. But more than the great amenities, it’s the genuine care and effort from the management that make this place special. Mr. Patel goes above and beyond to ensure every guest feels comfortable and valued. If you’re looking for a hotel that treats you like family, this is the place. Highly recommend!

Was in town for a wedding. Hotel was fine, comfortable bed, good breakfast. The problem is with the cleaning staff. We came in late the first night and before 7 AM They were busting into the room to clean the room. Thankfully, we had moved the lock as she tried twice to bust into the room while we were sleeping. Of course it woke us up, absolutely blown away that someone was sounding like they’re breaking into our room before 7 AM, because they don’t even knock they just open the door. I guess that’s what you expect from an oilfield town, they assume everybody’s already on the job before 7 AM. But when you have to be in there for any other reason, you do not get your room cleaned the entire time unless you were already out of your room by 6 AM. We spent four nights there, and had to hang on the do not disturb so that we weren’t woken up in the 6 o’clock hour, especially after not making it back to the hotel till 1:30 AM on the night of the wedding. My husband even went and asked the front desk staff to clean the room before we came back one day, all they did was pull the blanket up,and give us a couple of towels. They never cleaned a single thing.

Proximity to work

Good location. Staff was friendly and great to deal with. Breakfast was good. Bedding is always comfortable. The shower has some mold and the AC was a little clunky. But all in all, a good stay!

Great location and great staff!

Breakfast was great. Also, customer service-top notch. And there was COOKIES.

Lobby and room was clean. Breakfast was good. Gym was good.

it's just a nice clean hotel for when i need to stay over in Drayton Valley. nice breakfast, good value. nice room.

Clean, friendly staff, good breakfast

Awesome breakfast

Very nice employees and good breakfast

The only issue was the breakfast was cold ( the stuff that was soupy to be hot)

Here for work. Really good breakfast and awesome staff!

I can’t say enough good things about my stay at this Holiday Inn in Drayton Valley. The rooms are quiet, clean, and well-maintained, but what truly sets this hotel apart is the incredible hospitality. I found myself stranded due to car trouble, and the kindness of Mr. Patel and his team was beyond anything I expected. They even invited me to enjoy a free homemade dinner, making me feel truly at home. The breakfast buffet was excellent, with pancakes, yogurt, plenty of protein options, juice, and top-notch coffee. But more than the great amenities, it’s the genuine care and effort from the management that make this place special. Mr. Patel goes above and beyond to ensure every guest feels comfortable and valued. If you’re looking for a hotel that treats you like family, this is the place. Highly recommend!

Was in town for a wedding. Hotel was fine, comfortable bed, good breakfast. The problem is with the cleaning staff. We came in late the first night and before 7 AM They were busting into the room to clean the room. Thankfully, we had moved the lock as she tried twice to bust into the room while we were sleeping. Of course it woke us up, absolutely blown away that someone was sounding like they’re breaking into our room before 7 AM, because they don’t even knock they just open the door. I guess that’s what you expect from an oilfield town, they assume everybody’s already on the job before 7 AM. But when you have to be in there for any other reason, you do not get your room cleaned the entire time unless you were already out of your room by 6 AM. We spent four nights there, and had to hang on the do not disturb so that we weren’t woken up in the 6 o’clock hour, especially after not making it back to the hotel till 1:30 AM on the night of the wedding. My husband even went and asked the front desk staff to clean the room before we came back one day, all they did was pull the blanket up,and give us a couple of towels. They never cleaned a single thing.