Name: SureStay Plus Hotel by Best Western San Antonio North
Address: 10815 I-35 Frontage Rd, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $47–$74 per night
Rating: 6.5

What guests think

Reviews of SureStay Plus Hotel by Best Western San Antonio North describe an older budget property with basic rooms and facilities, uneven quality, and a breakfast many find disappointing, while some guests praise good value, quiet stays, and friendly staff.

Cleanliness is inconsistent across reviews, with several noting odors, stained linens, or pests, but others reporting tidy rooms. Maintenance issues are recurring, including AC not cooling, weak or fixed showerheads, hot water fluctuations, and occasional broken room features, and noise from hallways or upstairs is sometimes heard. Location suits drivers near I 35, though construction and one way access can make arrival tricky. Overall, expect a no frills stay that varies by room.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic in an older property: the pool is small but generally clean, and there is no elevator. Some reviews note poorly maintained amenities like ice machines and the fitness room, with a few mentions of limited vending or laundry.

Related guest reviews

6

Selina

Aug 7, 2023

·

Stayed 1 night

The floors were dirty, so much so that I was not comfortable walking barefoot in the room. They did not mop the floors or even sweep for that matter. The curtains were old and dusty and the desk chair was questionable. The ice machine in the hall was nosiy and leaking all over the hallway. This hotel's posted pictures are very outdated and misleading, our room was not pleasant in the least.

6

LaZarria

Aug 4, 2025

·

Stayed 3 nights

Hotel was nice, the ice was dirty and there are cats living and being fed outside the common area! The beds a comfy and clean your are getting exactly what you paid for…….no elevator just stairs. Again the ice was extremely dirty

6

Jessica

Jan 9, 2024

·

There is no elevator. The AC unit didn’t work properly. The couch had ugly stains. There was an odor in the hallways. Pillows sucked. Hotel wifi sucked. Bed was comfortable. Breakfast was okay. Staff was friendly. Not noisy.

8

Tamaria

Jul 22, 2023

·

Stayed 1 night

Staff was nice….room was spacious & updated….nice pool….no vending & only a hotel snack bar….a few sketchy guests but that’s to be expected….only 1 washer & 1 dryer & they aren’t worth a darn…..didn’t wash or dry my clothes…..room was very tidy & comfy bed but bathroom just wasn’t cleaned properly….hair EVERYWHERE & it wasn’t ours either!!!!

10

Mary

Mar 19, 2023

·

Stayed 2 nights

ice maker did not work, and the breakfast too early

4

Josephine

Jul 10, 2024

·

Stayed 2 nights

Waited over 30 minutes to check in. Only 1 person handling over a dozen customers. Had to ask to change rooms because refrigerator didn’t work and had to wait for room change till the only person on staff could come and “check it first”. AC was not on prior to arrival so room was so hot and smelled bad. Was bit all over my legs from possible bed bugs. Fitness center was dirty and in poor condition. Asked for more towels and was told to bring down the dirty ones first.

8

Jesus

May 28, 2023

·

Stayed 1 night

The old, but seems to be well maintained. The pool is very small, but clean. Breakfast was not good at all… powdered eggs, sausage links was the hot breakfast.

10

Ana

Jul 3, 2025

·

Stayed 1 night

Staff was very friendly. The room was very clean. You were able to park your car which was safe even though we had Lucky in the back of our truck.

6

Timothy

Apr 15, 2024

·

Stayed 1 night

The room was comfortable and clean. The breakfast was below average. A patron said the eggs were too salty. The sausage looked under cooked. There were a few other options like cereal and yogurt but overall the breakfast was below average. Nice pool. Exercise room was below average.

6

Jessica

Jun 15, 2024

·

Stayed 1 night

It was the worst experience. Guests in the pool were loud, noisy until 2:30 am. Credit machine was down and they wanted a 50$ cash deposit. I told them no. They had to call me when it was up and working. No lighting. Walked out to check out and there was vomit RIGHT in front of my door and hallway. With no signs. Receptionist acted as if she didn’t know it was everywhere. I would not come back.

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Cleanliness

Cleanliness is inconsistent: several guests reported odors, stained linens, or pests, while others said their rooms were clean.

Related guest reviews

2

James

Apr 17, 2025

·

Stayed 3 nights

Absolutely disgusting not clean lots of things broken. And floor was so dirty my socks were black from just walking around the room.

4

Angela

Jul 13, 2025

·

Stayed 1 night

The check in was fine no problems but did need to pay a deposit. Once we came in the room the room looked okay but once we layed in the bed the bed made noise and was uneven and it leans to one side. Not the cleanest room. The couch was dirty. The restroom sink had hairs on it. And the shower head wasn’t throwing good water.

8

Andrew

Nov 29, 2025

·

Stayed 2 nights

clean and staff was amazing.

8

Andrew

Oct 2, 2025

·

Stayed 2 nights

Clean room, great customer service.

10

Brianna

Oct 14, 2025

·

Stayed 2 nights

the room was clean and the staff is so nice!

2

Navid

Mar 24, 2025

·

Stayed 1 night

This is not a hotel. It is a motel and also a very dirty place, especially bedsheet and towels horrible all stain and super dirty don't waste money here .

10

Amber

Jul 27, 2025

·

Stayed 2 nights

Location was alright, there was construction but that was not in control of Hotel. Over all the room was clean we didnt have any issues. Pricing was good for 2 nights.

2

Thomas

May 18, 2025

·

Stayed 2 nights

Not cleaned

10

Ana

Jul 3, 2025

·

Stayed 1 night

Staff was very friendly. The room was very clean. You were able to park your car which was safe even though we had Lucky in the back of our truck.

2

Andrew

Mar 3, 2024

·

Stayed 1 night

TLDR: Feces in room discovered in the morning, hotel tries to blame me. Son and I on a work trip. Stay in hotels all the time, generally budget brands. Tried to check in 30 min early and was told it would be an extra $10. Asked if I want 1st or 2nd floor. "I really don't care as long as it's clean." Found a dirty washcloth in the bathroom after check in. Sheets on one bed had a stain, but believed at the time they had been laundered. In the morning after a tucked in portion had come untucked overnight, discovered what appears to be feces on bedding. Early morning check out, no manager available, no one I can call. Work trip, so no time to push against obfuscation. Dirty breakfast area, dust, expired food. Lovely view from window while having morning coffee. Run down, cheap renovation. Asked for manager /owner to call me the next day. Get a call two days later. Accuses us of doing it. Says that staff claims we are lying. Offers "10% off," eventually 20%. I want full refund, told that won't happen because we already slept in feces bedding. I explain that in any other circumstance, like let's say you find feces in your food that you already ate part of, you still get all your money back. It's unsanitary and dangerous. I give refunds at my business if mistakes were made, no problem, the customer comes first. DO NOT TRUST THAT THIS PLACE CARES ABOUT YOUR HEALTH, SAFETY, OR YOUR EXPERIENCE. THE MANAGER/OWNER DOESN'T CARE.

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Rooms

Rooms are simple, with some noted as spacious and beds comfortable, but noise from hallways or upstairs can carry. Recurring maintenance issues include AC not cooling, weak or fixed showerheads, hot water fluctuations, and occasional broken appliances or dim lighting.

Related guest reviews

6

Jeffery

Mar 9, 2025

·

Stayed 1 night

Shower was very weak

4

Bertha

Jul 20, 2024

·

Stayed 2 nights

Clean place close to Morgan's. Breakfast was from 6-9 which is super early and only scrambled eggs and sausage were available as cooked options. Walls were paper thin we could hear every door closing, everyone walking by and even heard bathrooms flushing. At night people were running down the hallways and screaming. Hotel room could use some restoration as walls were chipped, shower curtain stained and blankets stained. I would not stay here again. If you are a light sleeper like I am you will be woken up many times during the night.

8

Kelli

Jun 23, 2025

·

Stayed 2 nights

Clean and friendly service, only bad thing I would say is the room is large but it's dark. Only light coming from the bedside lamps. It has a couch but no floor lamp so you can at least see clearly.

4

Rosa

Nov 11, 2024

·

Stayed 1 night

The room didn't have any hot water.

4

Winston

May 29, 2024

·

Stayed 1 night

The AC was turned off on arrival and took roughly 6 hrs for the room to cool down. Found dead roach on floor, small spiders in bed, sticky table tops, and microwave did not work.

6

Alex

Feb 26, 2025

·

Stayed 2 nights

Too much noise at all hours of the night.

6

David

Apr 24, 2025

·

Stayed 2 nights

Maintenance of the property is lacking. Water was not hot enough in the morning at peak demand time. Bed was good.

6

Jessica

Jan 9, 2024

·

There is no elevator. The AC unit didn’t work properly. The couch had ugly stains. There was an odor in the hallways. Pillows sucked. Hotel wifi sucked. Bed was comfortable. Breakfast was okay. Staff was friendly. Not noisy.

8

Jeramie

Oct 6, 2025

·

Stayed 2 nights

The only complaint I have is that I could not adjust the shower head. It was a fixed shower head. And, unknowingly, I requested an ADA accessible room. So, the shower head really should be a wand and at minimum, movable.

8

Shirley

Apr 2, 2023

·

Stayed 1 night

The only issue we had was the people above us were stomping around till midnight. I called the front desk and the noise stopped for about 30 minutes. Breakfast was really skimpy

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Service

Service feedback is mixed: many praise friendly, helpful staff, but others cite rude interactions, limited staffing, slow check in, and disputes over deposits or refunds.

Related guest reviews

2

Miguel Angel

Jun 5, 2025

·

Stayed 1 night

They didn’t even respected my reservation. Even when I paid through Expedia. I had to find another hotel and I’m waiting to be reimbursed

2

Samantha

Mar 26, 2025

·

Stayed 1 night

The staff was extremely rude. The sheets in my suite had holes burned in them from a cigarette or some type of smoking device in them. I asked for the sheets to be replaced and the ones replaced had stains all over them. After finding the burned sheets in a suite that wreaked of cigarette smoke— I asked the concierge, skinny Indian man with a patchy beard (they don’t have name tags) to switch rooms. He denied my request causing me to have an asthma attack in the middle of the night. I would have left but he forced me to stay by denying my request for refund. I told him that I’d need to cancel the booking for health reasons and that I’d need to contact Expedia. Then he threatened me and told me that he would do whatever he could to prevent me from getting my money back and going somewhere else. The next morning during check-out the concierge Maha (woman/indian) was EXTREMELY rude. I tried to check out and get a receipt as proof that my deposit would be refunded & she told me to shut up because it was early and she didn’t feel like talking. MY STAY WAS FOR LESS THAN 24 HOURS! It is unacceptable that I dealt with threats, FILTHY facilities, 0 accommodations, and disgusting customer service. DO NOT STAY HERE! It was a waste of money especially when there are nicer hotels in the area for the same price.

10

Bernabe

Feb 15, 2023

·

Stayed 4 nights

Staff friendly and helpful

8

Andrew

Nov 29, 2025

·

Stayed 2 nights

clean and staff was amazing.

4

Josephine

Jul 10, 2024

·

Stayed 2 nights

Waited over 30 minutes to check in. Only 1 person handling over a dozen customers. Had to ask to change rooms because refrigerator didn’t work and had to wait for room change till the only person on staff could come and “check it first”. AC was not on prior to arrival so room was so hot and smelled bad. Was bit all over my legs from possible bed bugs. Fitness center was dirty and in poor condition. Asked for more towels and was told to bring down the dirty ones first.

8

Andrew

Oct 2, 2025

·

Stayed 2 nights

Clean room, great customer service.

6

HOMERO

Apr 9, 2025

·

Stayed 1 night

Limited staff

6

Candelaria

Aug 4, 2023

·

Stayed 2 nights

Great customer service

6

Jessica

Jun 15, 2024

·

Stayed 1 night

It was the worst experience. Guests in the pool were loud, noisy until 2:30 am. Credit machine was down and they wanted a 50$ cash deposit. I told them no. They had to call me when it was up and working. No lighting. Walked out to check out and there was vomit RIGHT in front of my door and hallway. With no signs. Receptionist acted as if she didn’t know it was everywhere. I would not come back.

10

Shane

Oct 8, 2023

·

Stayed 1 night

Great service

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Location

Convenient for drivers near I 35 with easy access to get around, though area road construction and one way access can complicate arrival. A few guests felt uneasy about the area, while others found stays quiet.

Related guest reviews

10

Salvador

Feb 12, 2023

·

Stayed 1 night

Location near to the airport

8

Dorris

Dec 22, 2023

·

Stayed 1 night

Good stay. Good breakfast. Convenient to get to places easily.

8

ISRAEL SALINAS

Jul 23, 2025

·

Stayed 1 night

The property is good, the rooms are comfortable. But it is an old renovated property with poor finishes and the breakfast was not good, as in the batter was sour for the waffles and the food was greasy. But the price is great and the location was near the Witte museum which was the reason.

10

Aaron

Jul 22, 2024

·

Stayed 2 nights

The stay was very pleasant and it was in the center of where we needed to be at....

6

nat

Aug 21, 2025

·

Stayed 1 night

Bad area. Never received damage deposit back.

4

Eddy

Jul 16, 2024

·

Stayed 2 nights

Access to the highway

10

Amber

Jul 27, 2025

·

Stayed 2 nights

Location was alright, there was construction but that was not in control of Hotel. Over all the room was clean we didnt have any issues. Pricing was good for 2 nights.

8

Jose

Feb 17, 2025

·

Stayed 2 nights

Easy to get to

8

Sonny

Jan 2, 2023

·

Stayed 1 night

This is a standard one night stay when passing by, however it is located on a one-way road so you need to do some extra driving in case you coming from wrong side. The room was large and beds was regular on hotels like this. It worked for us on our one night stay in San Antonio. Wifi good, parking free and breakfast included but also sparanious. Same kind at all of these Inn’s. Staff was serviceminded.

6

Michael

Jul 31, 2025

·

Stayed 1 night

Construction on 35 made it hard to navigate in and out of property. Old building and with that comes old building properties. That being said, the staff was kind and helpful. Seemed to be doing everything they can with that property. The lobby got real warm in the morning for breakfast. Aside from that its exactly what you pay for. A clean, cheap bed just for the night.

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Dining

Breakfast feedback often trends negative for limited or low quality options (powdered or cold eggs, greasy sausage, early hours, items not refilled), though a few guests were satisfied.

Related guest reviews

8

Charles David

Aug 22, 2024

·

Stayed 1 night

Breakfast was not good, enjoy a good variety. Eggs were like out of a package, didn’t task like eggs. The sausage was not good what so ever, milk was warm. No other food availability

10

Tina

Dec 15, 2022

·

Stayed 1 night

Our stay was restful and quiet, we enjoyed the breakfast every morning. It was a very good experience.

2

Dennis

Mar 13, 2025

·

Stayed 1 night

Dirty, breakfast was awful

8

Shirley

Apr 2, 2023

·

Stayed 1 night

The only issue we had was the people above us were stomping around till midnight. I called the front desk and the noise stopped for about 30 minutes. Breakfast was really skimpy

8

ISRAEL SALINAS

Jul 23, 2025

·

Stayed 1 night

The property is good, the rooms are comfortable. But it is an old renovated property with poor finishes and the breakfast was not good, as in the batter was sour for the waffles and the food was greasy. But the price is great and the location was near the Witte museum which was the reason.

4

Guadalupe

May 26, 2024

·

Stayed 1 night

They made me pay a fifty dollar deposit in case we smoked in the room. When we got to the room it smelled like heavy smoke. I told the lady in the front and she gave me a cheap spray to put on the a/c. What a big CON game! At breakfast they had a empty pan of eggs that never refilled. Only thing good was the coffee and juice.

8

Jesus

May 28, 2023

·

Stayed 1 night

The old, but seems to be well maintained. The pool is very small, but clean. Breakfast was not good at all… powdered eggs, sausage links was the hot breakfast.

6

Timothy

Apr 15, 2024

·

Stayed 1 night

The room was comfortable and clean. The breakfast was below average. A patron said the eggs were too salty. The sausage looked under cooked. There were a few other options like cereal and yogurt but overall the breakfast was below average. Nice pool. Exercise room was below average.

4

Jonathan

Aug 11, 2024

·

Stayed 2 nights

The hotel was ok for value but the breakfast was barely edible. Beds were very noisy and room didn’t have AC going when we arrived so it was over 80 in the room. Location was convenient

8

Isaiah

Oct 17, 2025

·

Stayed 1 night

Everything was ok all I have to really say is breakfast could’ve been better

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AI-generated summary based on recent guest reviews

Month	Average price
January	$52
February	$56
March	$60
April	$58
May	$60
June	$54
July	$67
September	$49
October	$48
November	$50
December	$51

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $47	15 $53	16 $56	17 $56	18 $61	19 $61
20 $53	21 $53	22 $53	23 $53	24 $53	25 $58	26 $58
27 $52	28 $53	29 $54	30 $53

Su	Mo	Tu	We	Th	Fr	Sa
				1 $53	2 $61	3 $63
4 $53	5 $57	6 $55	7 $55	8 $55	9 $67	10 $67
11 $55	12 $55	13 $55	14 $56	15 $55	16 $67	17 $70
18 $58	19 $58	20 $58	21 $58	22 $62	23 $72	24 $74
25 $58	26 $62	27 $58	28 $62	29 $58	30 $71	31 $71

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western San Antonio North

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