Hotel Pineville & Conference Center Alexandria I-49

Worst hotel stay ever. We only had one hand towel and one wash rag in our room. When I went down to the front desk to bath towels and more washrags I was told they ran out and there were none available! How is that possible! Went down for breakfast the next morning at 8am and they were out of almost everything. Again how. Staff said the issues were because they were booked full! How does that make sense? You know how many rooms you have and how many are booked so you should be prepared with enough towels for every room and enough food. And then there was the fact the rooms were not cleaned well. Former guests hair in the shower, etc. There were old stains in the carpet. The mustiness of the room had my allergies acting had my allergies acting up so much I couldn’t stand it - eyes watering, headache, etc. Because of these issues we check out a day early - Saturday morning. The lady at the desk told me she would email me a copy of my receipt. Still haven’t received it. And I was charged for the full two night stay. One thing I want to say positive is about the young man that was working the desk Friday night. He was really trying to do a good job dealing with a lot of guests issues. But they were things he couldn’t control and he was there by himself. But overall the worst hotel experience of my life - and I used to travel 85% of the year on business. Just very poor management and ownership.

The staff is very friendly.

Roaches, but beds are comfortable

Great and the breakfast is awesome

Air conditioning was not working in our room. Had two switch rooms on day 2 of our stay. The young man working at reception did try his best to accommodate us. Second night was much better.