The service at the hotel at check in was wonderful and the lovely lady who was there went above and beyond to make sure that I was settled nicely. If everything had been as promised, I would have given this hotel 5 stars. But I specifically booked this hotel because their listing on Hotel.com indicated that there was airport transfers to Dusseldorf Airport. Even though I requested specific information on the airport transfers, they did not indicate that it didn't exist until I got there. There was also no service in the area for UBER, so I paid for a taxi for a longer distance than would have been necessary if I had just selected different hotel closer to the airport. I also was under the impression that the hotel had a restaurant for dinner - that was not the case. Overall a nice hotel if you don't expect a ride to the airport.
The service at the hotel at check in was wonderful and the lovely lady who was there went above and beyond to make sure that I was settled nicely. If everything had been as promised, I would have given this hotel 5 stars. But I specifically booked this hotel because their listing on Hotel.com indicated that there was airport transfers to Dusseldorf Airport. Even though I requested specific information on the airport transfers, they did not indicate that it didn't exist until I got there. There was also no service in the area for UBER, so I paid for a taxi for a longer distance than would have been necessary if I had just selected different hotel closer to the airport. I also was under the impression that the hotel had a restaurant for dinner - that was not the case. Overall a nice hotel if you don't expect a ride to the airport.