Four Points Flex by Sheraton Tokyo Ueno
From
US$111
/ night
Select dates to see prices and availability
From
US$111
/ night
About this property
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Amenities
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Dining
Japanese breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Rooms
Make yourself at home in one of the 201 air-conditioned rooms featuring refrigerators. Complimentary wired and wireless internet access is available. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Location
With a stay at Four Points Flex By Sheraton Tokyo Ueno in Tokyo (Ueno), you'll be within a 5-minute drive of Ueno Park and Sensoji Temple. This hotel is 2.2 mi (3.6 km) from Tokyo Dome and 2.4 mi (3.8 km) from Tokyo Skytree.
What's nearby
Ueno Park(0.4 Miles)
Tokyo National Museum(0.5 Miles)
Kitchen Town(0.5 Miles)
Ameyoko Shopping District(0.5 Miles)
Ueno Zoo(0.6 Miles)
Sensoji Temple(1 Miles)
Yoshiwara Shrine(1 Miles)
Asakusa Shrine(1 Miles)
University of Tokyo(1.1 Miles)
Kaminarimon Gate(1.1 Miles)
Akihabara Electric Town(1.1 Miles)
Yanaka Ginza Shopping Street(1.4 Miles)
Tokyo Skytree(1.9 Miles)
LaQua Tokyo Dome City(2 Miles)
Ryogoku Kokugikan(2.1 Miles)
Haneda Airport (HND)(15.7 Miles)
Narita Intl. Airport (NRT)(49.4 Miles)
Non-smoking rooms
Housekeeping
Safe-deposit box
Luggage storage
Vending machines
Self laundry
Location
7-12-9 Ueno, Taito-ku, Ueno, Tokyo, Japan
Ueno Park (0.4 Miles)
Tokyo National Museum (0.5 Miles)
Kitchen Town (0.5 Miles)
Ameyoko Shopping District (0.5 Miles)
Ueno Zoo (0.6 Miles)
Sensoji Temple (1 Miles)
Room options
2
Room, 1 Double Bed
1 Double Bed
Sleeps 2
118 ft²
Air ConditioningHeatingWi-Fi (Free)
2
Room, 2 Twin Beds
2 Single Beds
Sleeps 2
129 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Four Points Flex by Sheraton Tokyo Ueno
7.7
Good
Based on 13,018 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Four Points Flex by Sheraton Tokyo Ueno, travellers highlight very compact rooms and a walkable location near Ueno Station, with generally friendly staff, basic on-site amenities like laundry, and mixed experiences with cleanliness and breakfast availability.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At Four Points Flex by Sheraton Tokyo Ueno, travellers highlight very compact rooms and a walkable location near Ueno Station, with generally friendly staff, basic on-site amenities like laundry, and mixed experiences with cleanliness and breakfast availability.
Several guests note open-air corridors that expose room entrances to weather and can carry noise from doors and traffic. Rooms often feature shower-only bathrooms, strong water pressure, comfortable beds, and reliable Wi‑Fi, but storage space is limited. Overall, it suits budget-minded travellers comfortable with compact, no-frills accommodations.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site laundry and vending machines are available, and there is a lobby water dispenser; in-room kettles are often absent and amenities feel basic.
Related guest reviews
8
Sarah
22 Aug 2023
·
Stayed 4 nights
Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.
Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.
8
Sergio
24 Oct 2024
·
Stayed 5 nights
This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags
This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags
8
YURI
1 Mar 2025
·
Stayed 2 nights
最低限は全て揃ってます！快適に寝ることを考えたら大満足です。湯船はありません。行動できるスペースが狭いです。大きなスーツケースを広げるスペースはないので、要注意です。お水やコーヒーなどはフリーでいつでも飲めるのはとってもありがたいです。
最低限は全て揃ってます！快適に寝ることを考えたら大満足です。湯船はありません。行動できるスペースが狭いです。大きなスーツケースを広げるスペースはないので、要注意です。お水やコーヒーなどはフリーでいつでも飲めるのはとってもありがたいです。
8
Charlotte
26 Apr 2025
·
Stayed 4 nights
Le personnel est serviable et parle anglais. Les chambres sont très petites. On a à peine la place de passer au bout du lit. Il est impossible d'ouvrir sa valise ailleurs que sur le lit. La salle de bain est correcte cependant, le sèche cheveux était cassé et le store de la fenêtre était sale (plein de savon). La propreté était ok. Les couloirs de l'hôtel sont à l'ancienne. On a un peu l'impression d'être dans les backroom. Il y a la possibilité de faire des lessives et de sécher le linge ce qui est bien pratique. Le petit déjeuner est très bien (pour 1000¥ je recommande). En résumé, par rapport au prix payé (cet hôtel est assez abordable) je considère que le service est correct et je recommande pour les petits budgets qui souhaitent tout de même avoir le confort de l'hôtel.
Le personnel est serviable et parle anglais. Les chambres sont très petites. On a à peine la place de passer au bout du lit. Il est impossible d'ouvrir sa valise ailleurs que sur le lit. La salle de bain est correcte cependant, le sèche cheveux était cassé et le store de la fenêtre était sale (plein de savon). La propreté était ok. Les couloirs de l'hôtel sont à l'ancienne. On a un peu l'impression d'être dans les backroom. Il y a la possibilité de faire des lessives et de sécher le linge ce qui est bien pratique. Le petit déjeuner est très bien (pour 1000¥ je recommande). En résumé, par rapport au prix payé (cet hôtel est assez abordable) je considère que le service est correct et je recommande pour les petits budgets qui souhaitent tout de même avoir le confort de l'hôtel.
8
david
26 Nov 2023
·
Stayed 3 nights
Always stay at the Ueno Hotel whenever in Tokyo. Nice surroundings and convenient. Amenities have deteriorated. No more black tea available, no more water kettle in room, staff, although friendly, are mainly foreign and know little about Tokyo. Results of inflation and not enough Japanese workers.
Always stay at the Ueno Hotel whenever in Tokyo. Nice surroundings and convenient. Amenities have deteriorated. No more black tea available, no more water kettle in room, staff, although friendly, are mainly foreign and know little about Tokyo. Results of inflation and not enough Japanese workers.
10
TA WEI
7 Dec 2024
·
Stayed 6 nights
距離：距離JR車站（上野、鶯谷） 及東京地鐵（入谷、稻荷町），步行距離都至少10分鐘，只有離上野公園比較近，若在12月初造訪，走樓梯捷徑5分鐘就可以看到滿街的銀杏，很漂亮。 設施：飯店2F提供洗、烘衣機各3台，不過2100時之後就停止使用及無兌幣機較不方便（洗衣300¥/次，烘衣100¥/30分鐘）；1F有飲水機可裝冷/熱水；部份樓層有販賣機，有酒類可選擇；飯店大門24時之後會有門禁，外出要記得攜帶房卡；沒有吸煙的地方，趕快戒菸就不會不便。 設備：房間很小，大型行李箱無法在地面全開，對於購物戰利品整理不友善；房間冰箱不斷電，可以晚上冷藏早餐；廁所有免治馬桶，具備暖座及自動沖水功能；淋浴間龍頭是恆溫水龍頭，熱水夠大使用便利；枕頭稍硬，不過也沒睡到落枕，還好；802號房的保險箱故障了，如有使用到建議入住現檢查；插座有4個，都是雙孔，有接地的電器在使用上需要轉接頭。 服務：如果需要morning call服務，建議早一點跟服務人員說會比較好。 週邊環境：對面就有「LAWSON」超市，附近還有「Rabee」販賣機車人身部品的商店，隔壁巷子有「晴晴飯店」、靠近上野車站有「溫蒂漢堡」、「松屋」、吃飯費用沒有過重的負擔。 總結：出來玩飯店是睡覺的地方，把重點放在日本的美景、好逛的商店以及飯店的地點，整體來說飯店還算不錯。
距離：距離JR車站（上野、鶯谷） 及東京地鐵（入谷、稻荷町），步行距離都至少10分鐘，只有離上野公園比較近，若在12月初造訪，走樓梯捷徑5分鐘就可以看到滿街的銀杏，很漂亮。 設施：飯店2F提供洗、烘衣機各3台，不過2100時之後就停止使用及無兌幣機較不方便（洗衣300¥/次，烘衣100¥/30分鐘）；1F有飲水機可裝冷/熱水；部份樓層有販賣機，有酒類可選擇；飯店大門24時之後會有門禁，外出要記得攜帶房卡；沒有吸煙的地方，趕快戒菸就不會不便。 設備：房間很小，大型行李箱無法在地面全開，對於購物戰利品整理不友善；房間冰箱不斷電，可以晚上冷藏早餐；廁所有免治馬桶，具備暖座及自動沖水功能；淋浴間龍頭是恆溫水龍頭，熱水夠大使用便利；枕頭稍硬，不過也沒睡到落枕，還好；802號房的保險箱故障了，如有使用到建議入住現檢查；插座有4個，都是雙孔，有接地的電器在使用上需要轉接頭。 服務：如果需要morning call服務，建議早一點跟服務人員說會比較好。 週邊環境：對面就有「LAWSON」超市，附近還有「Rabee」販賣機車人身部品的商店，隔壁巷子有「晴晴飯店」、靠近上野車站有「溫蒂漢堡」、「松屋」、吃飯費用沒有過重的負擔。 總結：出來玩飯店是睡覺的地方，把重點放在日本的美景、好逛的商店以及飯店的地點，整體來說飯店還算不錯。
10
Susan
10 Jun 2024
·
Stayed 3 nights
This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.
This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.
2
Boo Tiong
2 Nov 2023
·
Stayed 3 nights
One of the worst experience with this hotel. a little isolated with no restaurants around and room cleaning service was sub standard. no hot water heater in the room and one source was from the lobby but not replenish regularly. the bed was too low and only a very soft and worn out pillow provided that cause stiff neck.
One of the worst experience with this hotel. a little isolated with no restaurants around and room cleaning service was sub standard. no hot water heater in the room and one source was from the lobby but not replenish regularly. the bed was too low and only a very soft and worn out pillow provided that cause stiff neck.
8
Patricia
31 May 2024
·
Stayed 6 nights
Place was clean and convenient. The layout of the room was a little odd with the only window being in the bath room? I wonder if this had the benefit of being a noise barrier for such a busy area?? Front sign is a little old. Loved the laundry facilities
Place was clean and convenient. The layout of the room was a little odd with the only window being in the bath room? I wonder if this had the benefit of being a noise barrier for such a busy area?? Front sign is a little old. Loved the laundry facilities
2
Boo Tiong
31 Oct 2023
·
Stayed 6 nights
The location of the hotel is not conducive and lack nice earning place. It’s too far away from Ueno station. Housekeeping is bad with missing towels and waste on the floor. There is no electric kettles in the room and very inconvenient to get hot water from the lobby. Bed is too low and only 1 pillow as a result most of us in this trip got stiff neck after 6 nights
The location of the hotel is not conducive and lack nice earning place. It’s too far away from Ueno station. Housekeeping is bad with missing towels and waste on the floor. There is no electric kettles in the room and very inconvenient to get hot water from the lobby. Bed is too low and only 1 pillow as a result most of us in this trip got stiff neck after 6 nights
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is mixed: many guests found rooms clean, but several reported dust, hairs, lingering odors, or worn fixtures.
Related guest reviews
10
Russell
30 Dec 2025
·
Stayed 1 night
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
10
Elisha
21 Jan 2025
·
Stayed 1 night
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
8
Vanessa
17 Nov 2025
·
Stayed 4 nights
Very small but clean rooms, great staff, nearby shops and transportation
Very small but clean rooms, great staff, nearby shops and transportation
8
YI-SHENG
21 Feb 2025
·
Stayed 1 night
Floor is dusty and the room space is very tight; otherwise, good for its price.
Floor is dusty and the room space is very tight; otherwise, good for its price.
8
Renee
29 Sept 2023
·
Stayed 2 nights
Clean room with everything you need. Convenient as it was about 10min walk from JR Ueno station.
Clean room with everything you need. Convenient as it was about 10min walk from JR Ueno station.
10
chin chun
23 Jan 2026
·
Stayed 2 nights
客房乾淨
客房乾淨
8
Jodi
23 Sept 2024
·
Stayed 2 nights
Decent place to stay! Very close to Ueno park so there’s a lot to do. The staff was friendly and knew English, I had to arrive rather late to my booking but they were kind and ran through everything I needed to know, they also leave a complimentary water in the room and that was nice! Shower floor was kinda not the cleanest as there were some hairs in it on arrival, the bed backboard had a few small stains on it and the wall the bed was pushed against had some streaks. Otherwise the accommodations were well priced and convenient! I got a room with a single double bed and when the listing says it’s small it’s SMALL! Haha enough for a single suitcase at the foot of the bed, thankfully I was solo at the time but if you’re sharing with a friend it’ll be a real squeeze!
Decent place to stay! Very close to Ueno park so there’s a lot to do. The staff was friendly and knew English, I had to arrive rather late to my booking but they were kind and ran through everything I needed to know, they also leave a complimentary water in the room and that was nice! Shower floor was kinda not the cleanest as there were some hairs in it on arrival, the bed backboard had a few small stains on it and the wall the bed was pushed against had some streaks. Otherwise the accommodations were well priced and convenient! I got a room with a single double bed and when the listing says it’s small it’s SMALL! Haha enough for a single suitcase at the foot of the bed, thankfully I was solo at the time but if you’re sharing with a friend it’ll be a real squeeze!
2
JOSEPHINE
24 Sept 2024
·
Stayed 1 night
Mistakenly booked this hotel for another hotel and was a huge mistake. Stayed for 1 night. Room is run down. Smelt cigarette smoke. Used water bottle still on top of the desk/ tv counter. Room feels unclean. Bedsheet underneath duvet had some men's hair on it. (I have long hair) I slept on top of duvet instead. Too tired to go down again and complain. Will never go near this hotel ever again. I am disgusted.
Mistakenly booked this hotel for another hotel and was a huge mistake. Stayed for 1 night. Room is run down. Smelt cigarette smoke. Used water bottle still on top of the desk/ tv counter. Room feels unclean. Bedsheet underneath duvet had some men's hair on it. (I have long hair) I slept on top of duvet instead. Too tired to go down again and complain. Will never go near this hotel ever again. I am disgusted.
6
Alice
21 Aug 2023
·
Stayed 1 night
洗手間內的士啤廁紙封晒塵
洗手間內的士啤廁紙封晒塵
4
William
27 Apr 2024
·
Stayed 2 nights
Weird smell in the room. Hair all over the floor. Shower floor has black residue. We checked in at night, and the staff who checked us in were rather unprofessional. Only provided us with one key card. Bottle water only free on the first day and no boiler in room. Plus side, can borrow scale to weigh luggage at front desk. Some nice cafes nearby.
Weird smell in the room. Hair all over the floor. Shower floor has black residue. We checked in at night, and the staff who checked us in were rather unprofessional. Only provided us with one key card. Bottle water only free on the first day and no boiler in room. Plus side, can borrow scale to weigh luggage at front desk. Some nice cafes nearby.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are very small with limited storage; some face noise due to an open-air corridor layout and nearby roads. Many have shower-only bathrooms, comfortable beds, strong water pressure, and workable Wi‑Fi.
Related guest reviews
10
Elisha
21 Jan 2025
·
Stayed 1 night
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
Rooms were comfortable, clean, spacious (for Japan) and the Internet was fast and reliable. The beds were very comfortable. Would stay again!
6
Shuk Chi
5 Aug 2024
·
Stayed 2 nights
打開房門約有15-20 吋即到達床，床尾到牆身距離只得12 吋左右，根本無法打開行李喼，要收拾行李時只好將行李喼放在床上才可處理。
打開房門約有15-20 吋即到達床，床尾到牆身距離只得12 吋左右，根本無法打開行李喼，要收拾行李時只好將行李喼放在床上才可處理。
6
Glenn
15 Sept 2024
·
Stayed 8 nights
The rooms are even smaller than shown on the website. There is no chair for the desk. If you sit on the bed to use the little desk, your knees will be hitting the wall. There is no storage. You live out of your suitcase and that takes up much needed space. The bathroom is nice. The breakfast is cheap but you are better off going to Lawson’s.
The rooms are even smaller than shown on the website. There is no chair for the desk. If you sit on the bed to use the little desk, your knees will be hitting the wall. There is no storage. You live out of your suitcase and that takes up much needed space. The bathroom is nice. The breakfast is cheap but you are better off going to Lawson’s.
4
RISA
18 Dec 2025
·
Stayed 5 nights
部屋のドアを開け閉めする音と廊下を歩く音が建物全体に響き渡るので何時でもうるさい。
部屋のドアを開け閉めする音と廊下を歩く音が建物全体に響き渡るので何時でもうるさい。
8
Sarah
22 Aug 2023
·
Stayed 4 nights
Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.
Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.
8
Sergio
24 Oct 2024
·
Stayed 5 nights
This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags
This is an interesting building with an inner open-air courtyard that all rooms connect to. It's well located, although still quite a walk to Ueno Station, or the Ueno shopping and restaurant area. It was clean and tidy, but also had the smallest of all the rooms that we stayed in while in Japan! No real room to maneuver or work with two suitcases. You also had to come down to the lobby to get fresh towels or garbage bags
8
YURI
1 Mar 2025
·
Stayed 2 nights
最低限は全て揃ってます！快適に寝ることを考えたら大満足です。湯船はありません。行動できるスペースが狭いです。大きなスーツケースを広げるスペースはないので、要注意です。お水やコーヒーなどはフリーでいつでも飲めるのはとってもありがたいです。
最低限は全て揃ってます！快適に寝ることを考えたら大満足です。湯船はありません。行動できるスペースが狭いです。大きなスーツケースを広げるスペースはないので、要注意です。お水やコーヒーなどはフリーでいつでも飲めるのはとってもありがたいです。
8
Gyeol
11 May 2025
·
Stayed 5 nights
트윈 룸은 두 명이 사용하기 너무 좁았다. 지난해에는 두 명이 쓰고도 충분한 방을 예약했어서 그랬는지 유난히 더 비좁은 느낌. 그냥 더블 룸으로 하고 한 명이 썼어도 좁았을 그런 비좁음이었다. 그리고 특정 시점까지 룸 클리닝 여부 표시를 붙여놓지 않으면 그 이후에 요청해도 소용 없다는 것은 단점. 그럼에도 불구하고 저렴한 가격과 짱짱한 수압, 느좋 침구류들은 칭찬할 만 하다.
트윈 룸은 두 명이 사용하기 너무 좁았다. 지난해에는 두 명이 쓰고도 충분한 방을 예약했어서 그랬는지 유난히 더 비좁은 느낌. 그냥 더블 룸으로 하고 한 명이 썼어도 좁았을 그런 비좁음이었다. 그리고 특정 시점까지 룸 클리닝 여부 표시를 붙여놓지 않으면 그 이후에 요청해도 소용 없다는 것은 단점. 그럼에도 불구하고 저렴한 가격과 짱짱한 수압, 느좋 침구류들은 칭찬할 만 하다.
6
Tomokuni
1 Oct 2023
·
Stayed 1 night
狭い、風呂なし
狭い、風呂なし
2
Willem
30 Nov 2025
·
Stayed 4 nights
Hotel ligt aan doorgaande weg in Tokyo en daarboven een verhoogde snelweg . Hotel is vierkant gebouwd en het binnenstuk heeft geen dak, resultaat is lawaai en bij verlaten van de hotelkamer sta je meteen bloot aan de weersomstandigheden
Hotel ligt aan doorgaande weg in Tokyo en daarboven een verhoogde snelweg . Hotel is vierkant gebouwd en het binnenstuk heeft geen dak, resultaat is lawaai en bij verlaten van de hotelkamer sta je meteen bloot aan de weersomstandigheden
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AI-generated summary based on recent guest reviews
Service
Staff are frequently friendly, helpful, and able to assist in English with luggage storage. However, some report unprofessional interactions, strict 3 pm check-in, and limited housekeeping that requires picking up towels at the desk.
Related guest reviews
2
Marian
9 Oct 2024
·
Stayed 2 nights
Check in was draining.. They have room ready but they declined to Check me in before 3pm.. Despite my Gold rewards which allows me early check in
Check in was draining.. They have room ready but they declined to Check me in before 3pm.. Despite my Gold rewards which allows me early check in
10
Russell
30 Dec 2025
·
Stayed 1 night
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
2
KWANGJUN
17 Oct 2022
·
Stayed 1 night
너무 서비스 정신이 없다 기본도 안되있다 방에 전화도 없어서 수건도 직접 프론트 가야하고 청소도 안해주는 호텔은 처음이네요
너무 서비스 정신이 없다 기본도 안되있다 방에 전화도 없어서 수건도 직접 프론트 가야하고 청소도 안해주는 호텔은 처음이네요
8
NIall
30 Oct 2024
·
Stayed 4 nights
Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
Perfect for what I needed-just a room to sleep in between sightseeing adventures. Staff very friendly and accommodating-left my luggage for a few hours both before checking in and checking out and retrieved an item I had left in room safe. If I was back in Ueno it would probably be my first choice for convenience and familiarity
2
KWANGJUN
16 Oct 2022
·
Stayed 1 night
청소도 안해주고 침대 정리.휴지통,수건등 모든게 처리 안됨 그나마 말해야 카운타가서 받아와야하고 방에 전화도 없음. 조식도 운영 안하고 단체 받으면 단체한테만 조식 제공 싸게 판매하다가 투숙객 몰리면 턱도 없는 가격으로 올리네요
청소도 안해주고 침대 정리.휴지통,수건등 모든게 처리 안됨 그나마 말해야 카운타가서 받아와야하고 방에 전화도 없음. 조식도 운영 안하고 단체 받으면 단체한테만 조식 제공 싸게 판매하다가 투숙객 몰리면 턱도 없는 가격으로 올리네요
10
SAI HUNG
29 Oct 2025
·
Stayed 1 night
酒店員工親切有禮貌 雖然客房有點细但環境很好
酒店員工親切有禮貌 雖然客房有點细但環境很好
8
Cody
21 Mar 2025
·
Stayed 3 nights
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
10
Bo rum
23 Oct 2024
·
Stayed 4 nights
The area was very close to Ueno Station and was convenient for traveling. The room was clean and perfect for two people. The staff spoke a bit of english to make the check in process easier. We appreciated them watching our luggage in the case of early arrival. I would recommend!
The area was very close to Ueno Station and was convenient for traveling. The room was clean and perfect for two people. The staff spoke a bit of english to make the check in process easier. We appreciated them watching our luggage in the case of early arrival. I would recommend!
10
Rosabel
12 Dec 2025
·
Stayed 3 nights
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
4
Lawrence
22 Apr 2024
·
Stayed 4 nights
Staffs are not professional and untrained.
Staffs are not professional and untrained.
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AI-generated summary based on recent guest reviews
Location
Walkable to Ueno Station and Ueno Park in roughly 5–10 minutes, with convenience stores and eateries nearby. A few guests found the walk longer or noted traffic noise.
Related guest reviews
10
Russell
30 Dec 2025
·
Stayed 1 night
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
The room was small, but clean and efficient. The staff was friendly and professional. There were lots of amenities for you to take as needed. Location is convenient to Ueno station.
10
Supakit
2 Jan 2025
·
Stayed 7 nights
Hotel is not far from Ueno station, convenience to connect to subway, JR and skyliner.
Hotel is not far from Ueno station, convenience to connect to subway, JR and skyliner.
8
Edouard Eugène
5 Jan 2025
·
Stayed 9 nights
Un hôtel pas très cher et très bien situé dans le quartier de Ueno. A moins de 10min à pieds de la station de métro et à proximité de beaucoup de konbini (notamment 7 eleven et lawson) et de restaurants. Enfin, on peut rejoindre Asakusa à pieds directement depuis l'hôtel en 20min en marchant vers la tour Skytree.
Un hôtel pas très cher et très bien situé dans le quartier de Ueno. A moins de 10min à pieds de la station de métro et à proximité de beaucoup de konbini (notamment 7 eleven et lawson) et de restaurants. Enfin, on peut rejoindre Asakusa à pieds directement depuis l'hôtel en 20min en marchant vers la tour Skytree.
10
David
27 Nov 2024
·
Stayed 4 nights
Close to Ueno Station & Keisei Station
Close to Ueno Station & Keisei Station
8
Cody
21 Mar 2025
·
Stayed 3 nights
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
Ueno Hotel wasnabout a 10 min. Walk to Ueno station, along the way are some good spots to eat like Yoshinoya, and convince store for snacks and Bento Box. The staff was friendly, helpful and spoke english well. I walked around at night and early mornings, even hit some side road and back road and felt safe the whole time.
8
hanse
23 Oct 2023
·
Stayed 5 nights
호텔 자체는 깔끔하고 좋은데 창문 상태가 조금 아쉽습니다.차도로변에 있어서 약간의 소음은 감수 하셔야 할 것 같아요 우에노역 까지 거리는 10분 정도라 어느 정도 만족은 합니다. 흡연자분 들은 조금 힘드실 수도 있어요
호텔 자체는 깔끔하고 좋은데 창문 상태가 조금 아쉽습니다.차도로변에 있어서 약간의 소음은 감수 하셔야 할 것 같아요 우에노역 까지 거리는 10분 정도라 어느 정도 만족은 합니다. 흡연자분 들은 조금 힘드실 수도 있어요
10
Rosabel
12 Dec 2025
·
Stayed 3 nights
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
Staff & service - wonderful. Location and proximity to JR station and metro stations - perfect.
10
Sebastian
24 Dec 2024
·
Stayed 7 nights
Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
Great hotel with friendly efficient staff. Within walking distance of Ueno station and the convenience shop across the road was convenient!!
10
Toby
6 Dec 2024
·
Stayed 3 nights
Cheep and cheerful business hotel with a comfy bed and close to Ueno Park
Cheep and cheerful business hotel with a comfy bed and close to Ueno Park
10
matthew
18 Aug 2023
·
Stayed 7 nights
Very pleasant location with Lawson diagonally across the street. Only a few minutes walk from JR ueno station. Staff very friendly and accomodating. Room was small but this is par for the course in Japan. Overall a lovely stay and would definitely recommend staying.
Very pleasant location with Lawson diagonally across the street. Only a few minutes walk from JR ueno station. Staff very friendly and accomodating. Room was small but this is par for the course in Japan. Overall a lovely stay and would definitely recommend staying.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback varies: several enjoyed a simple, good-value offering, while others found it ordinary or unavailable, with limited seating.
Related guest reviews
8
Eunice
1 Nov 2024
·
Stayed 3 nights
The staff was excellent. Breakfast was excellent. Room quite small but it is what we expected. Safe area.
The staff was excellent. Breakfast was excellent. Room quite small but it is what we expected. Safe area.
8
Belinda
27 Oct 2025
·
Stayed 3 nights
They didn’t offer breakfast we went out to get some
They didn’t offer breakfast we went out to get some
4
YU TING
29 Oct 2024
·
Stayed 1 night
1.去到那發現中間是鏤空的像室有中庭的公寓，所以下雨都會打進房門口地板溼溼的。 2.只有頂樓有行李架,其他房間樓層沒有,我猜是因為頂樓地板最潮濕才給的,但也因此你會花費一樣的價格得到不同得房間配備。 3.早餐很普通,都是澱粉會讓你一定可以吃飽,吃飯座位不多。 4.枕頭很扁塌。 5.環境乾淨度有待加強。 6.距離車站近上野入谷閘口大概走路5分鐘，旅館斜對面有lawson超市。
1.去到那發現中間是鏤空的像室有中庭的公寓，所以下雨都會打進房門口地板溼溼的。 2.只有頂樓有行李架,其他房間樓層沒有,我猜是因為頂樓地板最潮濕才給的,但也因此你會花費一樣的價格得到不同得房間配備。 3.早餐很普通,都是澱粉會讓你一定可以吃飽,吃飯座位不多。 4.枕頭很扁塌。 5.環境乾淨度有待加強。 6.距離車站近上野入谷閘口大概走路5分鐘，旅館斜對面有lawson超市。
6
Glenn
15 Sept 2024
·
Stayed 8 nights
The rooms are even smaller than shown on the website. There is no chair for the desk. If you sit on the bed to use the little desk, your knees will be hitting the wall. There is no storage. You live out of your suitcase and that takes up much needed space. The bathroom is nice. The breakfast is cheap but you are better off going to Lawson’s.
The rooms are even smaller than shown on the website. There is no chair for the desk. If you sit on the bed to use the little desk, your knees will be hitting the wall. There is no storage. You live out of your suitcase and that takes up much needed space. The bathroom is nice. The breakfast is cheap but you are better off going to Lawson’s.
2
KWANGJUN
16 Oct 2022
·
Stayed 1 night
청소도 안해주고 침대 정리.휴지통,수건등 모든게 처리 안됨 그나마 말해야 카운타가서 받아와야하고 방에 전화도 없음. 조식도 운영 안하고 단체 받으면 단체한테만 조식 제공 싸게 판매하다가 투숙객 몰리면 턱도 없는 가격으로 올리네요
청소도 안해주고 침대 정리.휴지통,수건등 모든게 처리 안됨 그나마 말해야 카운타가서 받아와야하고 방에 전화도 없음. 조식도 운영 안하고 단체 받으면 단체한테만 조식 제공 싸게 판매하다가 투숙객 몰리면 턱도 없는 가격으로 올리네요
6
Ian
30 Jun 2024
·
Stayed 2 nights
It was okay. Very small rooms. Breakfast was fine,
It was okay. Very small rooms. Breakfast was fine,
4
???
16 May 2024
·
Stayed 1 night
アメニティが不十分（ボディタオルがない ·歯ブラシが小さすぎ）何よりバスタブがなくシャワーだけなのが一番ビックリしました。 朝食はバイキング形式でなく期待していませんでしたが、味はわりと美味しかったです。
アメニティが不十分（ボディタオルがない ·歯ブラシが小さすぎ）何よりバスタブがなくシャワーだけなのが一番ビックリしました。 朝食はバイキング形式でなく期待していませんでしたが、味はわりと美味しかったです。
8
Sarah
22 Aug 2023
·
Stayed 4 nights
Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.
Unique accommodation from an Australian perspective. Very small room but workable. Tasty fresh light brekkie each morning. Excellent wifi. Close to train station. Pump soap, shampoo and conditioner provided. Shower always hot. Beer vending machines on some floors.
8
Charlotte
26 Apr 2025
·
Stayed 4 nights
Le personnel est serviable et parle anglais. Les chambres sont très petites. On a à peine la place de passer au bout du lit. Il est impossible d'ouvrir sa valise ailleurs que sur le lit. La salle de bain est correcte cependant, le sèche cheveux était cassé et le store de la fenêtre était sale (plein de savon). La propreté était ok. Les couloirs de l'hôtel sont à l'ancienne. On a un peu l'impression d'être dans les backroom. Il y a la possibilité de faire des lessives et de sécher le linge ce qui est bien pratique. Le petit déjeuner est très bien (pour 1000¥ je recommande). En résumé, par rapport au prix payé (cet hôtel est assez abordable) je considère que le service est correct et je recommande pour les petits budgets qui souhaitent tout de même avoir le confort de l'hôtel.
Le personnel est serviable et parle anglais. Les chambres sont très petites. On a à peine la place de passer au bout du lit. Il est impossible d'ouvrir sa valise ailleurs que sur le lit. La salle de bain est correcte cependant, le sèche cheveux était cassé et le store de la fenêtre était sale (plein de savon). La propreté était ok. Les couloirs de l'hôtel sont à l'ancienne. On a un peu l'impression d'être dans les backroom. Il y a la possibilité de faire des lessives et de sécher le linge ce qui est bien pratique. Le petit déjeuner est très bien (pour 1000¥ je recommande). En résumé, par rapport au prix payé (cet hôtel est assez abordable) je considère que le service est correct et je recommande pour les petits budgets qui souhaitent tout de même avoir le confort de l'hôtel.
10
Susan
10 Jun 2024
·
Stayed 3 nights
This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.
This place is very close to a major training station (Ueno) and it is very convenient. We even took a direct training from the airport to this hotel without any problem. The breakfast is also very nice. My son loves the breakfast very much! I saw they have washer and dryer on site though we did not use it.
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AI-generated summary based on recent guest reviews
10
Angela
2 weeks ago
·
Stayed 1 night
An easy walk from Ueno station, it was very convenient to get around. While it's on a main street, the rooms were very quiet.
An easy walk from Ueno station, it was very convenient to get around. While it's on a main street, the rooms were very quiet.
10
Rocco
1 Sept 2026
·
Stayed 2 nights
Our stay was excellent. Staff were brilliant, helpful and caring. The location was a quick easy walk from the station. Our room was quiet, neat, compact but functional. Very comfy bed with good quality sheets and pillows. Air con worked perfectly and bathroom a good size. Great amenities including an umbrella from reception and a very good coffee machine and water dispenser. We would definitely return here when next in Tokyo. Thank you
Our stay was excellent. Staff were brilliant, helpful and caring. The location was a quick easy walk from the station. Our room was quiet, neat, compact but functional. Very comfy bed with good quality sheets and pillows. Air con worked perfectly and bathroom a good size. Great amenities including an umbrella from reception and a very good coffee machine and water dispenser. We would definitely return here when next in Tokyo. Thank you
10
Kin Fai
28 Jul 2026
·
Stayed 1 night
Excellent location and quick check in
Excellent location and quick check in
10
Alycia
20 Jun 2026
·
Stayed 2 nights
It was a great location only a 10 min walk from Ueno station. Room was tiny, but great AC and it’s all I needed for a two night stay!
It was a great location only a 10 min walk from Ueno station. Room was tiny, but great AC and it’s all I needed for a two night stay!
10
Katherine
6 Jun 2026
·
Stayed 3 nights
Excellent place to stay in north Tokyo. The staff are exceptionally good
Excellent place to stay in north Tokyo. The staff are exceptionally good
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Four Points Flex by Sheraton Tokyo Ueno
What type of breakfast is offered and what are the serving hours?
Japanese breakfasts are available daily from 7 AM to 9:30 AM for a fee of approximately JPY 1000 per person.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.
What accessibility features does the property offer?
The property offers limited wheelchair accessibility, including features such as elevators and step-free entrances.
How is the property's location in relation to key landmarks?
The hotel is located in Tokyo's Ueno district, within a 5-minute drive of Sensoji Temple and Tokyo Skytree. It is 0.4 mi (0.6 km) from Ueno Park and 2.2 mi (3.6 km) from Tokyo Dome.
What are the policies for guests staying with children?
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: NO DATA
- 2026-10-16: 187.19408177102662USD
- 2026-10-17: 242.4072336042633USD
- 2026-10-18: 172.811823428833USD
- 2026-10-19: 224.73469243977357USD
- 2026-10-20: 250.617746454895USD
- 2026-10-21: 250.617746454895USD
- 2026-10-22: NO DATA
- 2026-10-23: 299.3394571175232USD
- 2026-10-24: NO DATA
- 2026-10-25: 264.54105748657224USD
- 2026-10-26: 277.5324629879913USD
- 2026-10-27: 277.5324629879913USD
- 2026-10-28: NO DATA
- 2026-10-29: 310.6848637470093USD
- 2026-10-30: 312.2240401543579USD
- 2026-10-31: 264.5406973530426USD
- 2026-11-01: 144.9886786417694USD
- 2026-11-02: 146.19330814927673USD
- 2026-11-03: 125.46929556569671USD
- 2026-11-04: 159.58122066685485USD
- 2026-11-05: 184.8870492307892USD
- 2026-11-06: 242.84086867240904USD
- 2026-11-07: 345.2053774867859USD
- 2026-11-08: 166.51960469699097USD
- 2026-11-09: 166.51960469699097USD
- 2026-11-10: 166.51960469699097USD
- 2026-11-11: 230.26137018284606USD
- 2026-11-12: 262.3512398356323USD
- 2026-11-13: 263.6556949277191USD
- 2026-11-14: 271.5026615547638USD
- 2026-11-15: 146.3320967519226USD
- 2026-11-16: NO DATA
- 2026-11-17: 144.9886786417694USD
- 2026-11-18: 152.64283663671876USD
- 2026-11-19: 194.27250629655455USD
- 2026-11-20: 221.47037353004455USD
- 2026-11-21: 355.93540166015623USD
- 2026-11-22: 229.7333115330658USD
- 2026-11-23: NO DATA
- 2026-11-24: 160.76811788533018USD
- 2026-11-25: 145.70445260658263USD
- 2026-11-26: 145.70445260658263USD
- 2026-11-27: 152.64283663671876USD
- 2026-11-28: 188.69961141717528USD
- 2026-11-29: 117.36255261925507USD
- 2026-11-30: 117.95124232113648USD
- 2026-12-01: 111.37546988233184USD
- 2026-12-02: 111.60054476376342USD
- 2026-12-03: NO DATA
- 2026-12-04: 145.7047612924652USD
- 2026-12-05: 175.8322461929016USD
- 2026-12-06: 108.20279638129425USD
- 2026-12-07: 110.65062398241425USD
- 2026-12-08: 100.71849279322815USD
- 2026-12-09: 121.4894685039978USD
- 2026-12-10: 111.01285829100037USD
- 2026-12-11: 111.01316697688293USD
- 2026-12-12: 155.54558148266602USD
- 2026-12-13: 138.76638583693693USD
- 2026-12-14: 138.76638583693693USD
- 2026-12-15: 104.07479152135467USD
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Fee for Japanese breakfast: approximately JPY 1000 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Non-smoking rooms
Housekeeping
Safe-deposit box
Luggage storage
Vending machines
Self laundry
Services
Housekeeping
Safe-deposit box
Luggage storage
Self laundry
24-Hour Front Desk
General
Non-smoking rooms
Vending machines
Wheelchair Accessible (Limited)
Internet
Free wi-fi