Moxy London Piccadilly Circus

This hotel was brand new when we stayed and clearly not ready to be open yet. The escalators in and out did not work and the windowless room had no working climate control meaning we were boiling hot and couldn't sleep, but couldn't regulate the temperature with any air flow from outside. There were very few staff visible anywhere, with check in handled by machine, and signage was poor so finding our way around was difficult. Overall, good location but for the money would expect a lot better. Disappointed

The hotel was excellent — new, with an amazing location, just steps from Piccadilly Circus Station. The area around is beautiful. The only downside was that the hotel wasn’t fully finished yet, as it had just opened the day we arrived. The escalators didn’t work, there was no front desk, and no phones in the rooms to contact reception. Despite that, overall, it was excellent.

This hotel has just opened but everything was great from start to finish. Only issue was that the heat wasn’t working and i had to be switched to another room. I love Moxy hotels so i will be staying here on my next trip to London

The location of the hotel is fantastic. The hotel was clean, staff helpful and overall I felt it was good value for money. There were a few things still being ironed out as the hotel has just opened, but I think once these are addressed this will be a great base for exploring London.

Veldig sentralt,åpnet for en måned siden så alt er nytt. Trivelig personell

It was the opening day, so checking was very slow. The room was great although a few snags, spotlight hanging out of the ceiling, hot tap in bathroom not running hot. The inside of the window was very dirty and painters masking tape still in situ.

Lovely room, incredible entrance and lounge, friendly staff. Easy and fast check-in/ Check-out. Really great price for the location. Would stay again.

This is a new hotel, it was clean and in a brilliant location. The staff however are not at all helpful and very much not prepared to help guests. I went to check in at the self check in, this was impossible and I hit call a staff member 3 times before I got irritated and went over to the bar where 3 staff members were stood chatting. Out of them only 1 knew what they were doing. There was no welcome drink offered which is what I have previously when I stayed at Moxy hotels. I was asked if I actually needed the sofa bed set up. I checked in for 3 guests, 2 adults and a child who is 6 which the hotel knew prior to me checking in, yet the hotel was only prepared for 2 guests. After asking twice at check in I got to my room to have no sofa bed set up despite them telling me they had sorted it. The room was clean and nicely laid out. The amenities are great and the loft bed was extremely spacious and comfy. The sofa bed (once actually made up) was rock hard and impossible to get comfortable on. To the point my other half ended up having a terrible nights sleep as my daughter slept in the loft bed with me. In the lobby the escalator going down was not working, I am not the biggest fan of escalators to start with and the steps are deep and it’s a steep decline especially for my daughter with little legs, this is not at all safe and should be rectified immediately! Also there was no breakfast despite being given the option upon booking.

Positives: - Clean room on arrival - Spacious - Nice design - Great location - Good coffee machine in room Negatives: - Second /sofa bed not made up on arrival, despite booking for three people, no extra bedding in roo - Housekeeping half done because we arrived back at 4pm to find cleaner in room, so empty cups not removed, toilet roll not replaced etc - Ladder not suitable for anyone with mobility issues, slightly scary for kids using it! - Weakest of weak showers, like gentle drizzle Worst of all, I was woken shortly before midnight on last night by loud and persistent banging and then drilling. This went on for over an hour, stopped and then started again. It sounded like it was in the room directly above. At no point was I informed the hotel was still a building site. Tried to ring reception three times. No answer. Couldn’t leave room as a) lone female and b) kids were asleep in the room. Actually quite frightening to hear all the noises and know reception aren’t answering. Duty Manager slightly apologetic in the morning but a free breakfast doesn’t smooth it over. A warning at check in, a knock on the door, even a note under the door to say “sorry we’ve been drilling at 1am, here’s a refund code and breakfast because this shouldn’t happen” would have won some goodwill. Telling me it was essential and I should’ve contacted reception, not great. Especially when reception didn’t answer. Not sure I would feel safe staying there again with unresponsive reception.

The first room I was given wasn't serviced, the second wasn't really clean. The escalators at the front didn't work and there was no alternative. The air con didn't work on the first night making it terribly hot, the second it was constantly on cold.

Spotless and great location

Ideal location for theatre trips, shopping, restaurants, China Town and at this time of year Christmas markets and lights. Would work well for a business trip too. Perfect for a short stay with compact but high quality room. Staff were friendly and helpful. My only complaint is that my room wasn't serviced (bin wasn't emptied and drinks weren't refreshed), but that may have been a one off and had I mentioned it that probably would have been resolved. I was only there for two nights though so I didn't. The room was very quiet at night and the bed was comfy so I slept well. The shower was very effective. Overall I'd be happy to stay again. The hotel was clean, modern and I would certainly recommend it.

The room was clean and staff was so pleasant and helpful

Vi betalte for ophold med morgenmad, men hotellet serverer ikke morgenmad, og det fik vi intet at vide om. Desuden skulle man selv bede om at få fjernet skrald, få nyt toiletpapir og få fyldt op med the og mælk på værelset.

Location of the hotel is excellent and it is so easy walk everywhere or just catch The tube around the corner. The room was modern, clean and More specious than we expected. The staff was very helpful and friendly. Would definitely recommend when looking for a stay right at The heart of The City.

This is a new hotel, it was clean and in a brilliant location. The staff however are not at all helpful and very much not prepared to help guests. I went to check in at the self check in, this was impossible and I hit call a staff member 3 times before I got irritated and went over to the bar where 3 staff members were stood chatting. Out of them only 1 knew what they were doing. There was no welcome drink offered which is what I have previously when I stayed at Moxy hotels. I was asked if I actually needed the sofa bed set up. I checked in for 3 guests, 2 adults and a child who is 6 which the hotel knew prior to me checking in, yet the hotel was only prepared for 2 guests. After asking twice at check in I got to my room to have no sofa bed set up despite them telling me they had sorted it. The room was clean and nicely laid out. The amenities are great and the loft bed was extremely spacious and comfy. The sofa bed (once actually made up) was rock hard and impossible to get comfortable on. To the point my other half ended up having a terrible nights sleep as my daughter slept in the loft bed with me. In the lobby the escalator going down was not working, I am not the biggest fan of escalators to start with and the steps are deep and it’s a steep decline especially for my daughter with little legs, this is not at all safe and should be rectified immediately! Also there was no breakfast despite being given the option upon booking.

Excellent location, clean modern hotel

Really enjoyed my stay, staff were friendly, rooms were clean, breakfast was nice. I would stay again and recommend others to stay. Also late checkout available to 4pm! Amazing

very modern clean room, even though it didnt have a window, there was enough space to move around and the light system provided a very cosy environmemt. The staff was friendly and helpfull too.

The first room I was given wasn't serviced, the second wasn't really clean. The escalators at the front didn't work and there was no alternative. The air con didn't work on the first night making it terribly hot, the second it was constantly on cold.

I had to check in on a monitor which felt low quality , why pay such a high price if there isn’t even a hotel staff to get me my room, also the beds were not comfortable , pillows were not comfortable , sheets were scratchy and the bedding was so thin — very disappointed as to Moxy branches in NYC were better, feel slightly tricked

Check in was a mess, with them not being able to find my booking, accidentally charging me for an additional room, attempting to give me an upgrade but then reverting back to the original room, all in all it took over 30 mins to get checked in, this was after the 3pm check in time . The staff were really nice but everything went wrong. The loft room was a great concept but the AC didn't work meaning the room was boiling hot, the complementary water was missing and the adjoining door was open and not able to be locked.. the location was great so was the price but you get what you pay for I guess .

Room was by door to main lift area and was slamming most of the night.

The room I stayed in was comfortable with a large TV at the end of the bed, and a large, clean and very efficient wet room with two showers. Unfortunately the LED light at the headboard end of the bed could not be turned off meaning that I got no sleep! Breakfast was not very high quality with coffee being similar to dishwater!

Rooms are clean and tidy, sofa bed is a bit hard

Nous avons signalé du bruit provenant de la chambre d’à côté. Il s’agissait du local pour l’entretien. Nous avons donc eu du bruit de 6h30 du matin à 21h30 hier soir …. Aucune solution n’a été proposée. Vraiment très très dommage pour un prix pareil. Un excellent point par contre pour la chambre prête dès notre arrivée. Excellente situation géographique également.

The loft bed was terrible, difficult to access, no shelf, scary as felt I could easily fall over guard rail. Room was very clean but lacked a soft rug or something to change on. Overhead shower was a tiny trickle do had to use hand held. Way over priced and would not stay again.

Room had no widows and felt claustrophobic

No windows, hard bed. Style over substance. Not the worst experience but I wouldn’t stay here again.

Staff all amazing! Fabulous location. Loft room well designed, to maximize use of space. Single bed was very uncomfortable to sleep on, more of a hard sofa than a bed, way too hard to sleep on.

I had to check in on a monitor which felt low quality , why pay such a high price if there isn’t even a hotel staff to get me my room, also the beds were not comfortable , pillows were not comfortable , sheets were scratchy and the bedding was so thin — very disappointed as to Moxy branches in NYC were better, feel slightly tricked

Check in was a mess, with them not being able to find my booking, accidentally charging me for an additional room, attempting to give me an upgrade but then reverting back to the original room, all in all it took over 30 mins to get checked in, this was after the 3pm check in time . The staff were really nice but everything went wrong. The loft room was a great concept but the AC didn't work meaning the room was boiling hot, the complementary water was missing and the adjoining door was open and not able to be locked.. the location was great so was the price but you get what you pay for I guess .

Our experience was great! The self check in and check out process was seamless. Hotel was in a great area.

Location of the hotel is excellent and it is so easy walk everywhere or just catch The tube around the corner. The room was modern, clean and More specious than we expected. The staff was very helpful and friendly. Would definitely recommend when looking for a stay right at The heart of The City.

Lovely room, incredible entrance and lounge, friendly staff. Easy and fast check-in/ Check-out. Really great price for the location. Would stay again.

This is a new hotel, it was clean and in a brilliant location. The staff however are not at all helpful and very much not prepared to help guests. I went to check in at the self check in, this was impossible and I hit call a staff member 3 times before I got irritated and went over to the bar where 3 staff members were stood chatting. Out of them only 1 knew what they were doing. There was no welcome drink offered which is what I have previously when I stayed at Moxy hotels. I was asked if I actually needed the sofa bed set up. I checked in for 3 guests, 2 adults and a child who is 6 which the hotel knew prior to me checking in, yet the hotel was only prepared for 2 guests. After asking twice at check in I got to my room to have no sofa bed set up despite them telling me they had sorted it. The room was clean and nicely laid out. The amenities are great and the loft bed was extremely spacious and comfy. The sofa bed (once actually made up) was rock hard and impossible to get comfortable on. To the point my other half ended up having a terrible nights sleep as my daughter slept in the loft bed with me. In the lobby the escalator going down was not working, I am not the biggest fan of escalators to start with and the steps are deep and it’s a steep decline especially for my daughter with little legs, this is not at all safe and should be rectified immediately! Also there was no breakfast despite being given the option upon booking.

Nice hotel, central but couldn’t check us in until 1630 when we were supposed to be meeting friends.

Positives: - Clean room on arrival - Spacious - Nice design - Great location - Good coffee machine in room Negatives: - Second /sofa bed not made up on arrival, despite booking for three people, no extra bedding in roo - Housekeeping half done because we arrived back at 4pm to find cleaner in room, so empty cups not removed, toilet roll not replaced etc - Ladder not suitable for anyone with mobility issues, slightly scary for kids using it! - Weakest of weak showers, like gentle drizzle Worst of all, I was woken shortly before midnight on last night by loud and persistent banging and then drilling. This went on for over an hour, stopped and then started again. It sounded like it was in the room directly above. At no point was I informed the hotel was still a building site. Tried to ring reception three times. No answer. Couldn’t leave room as a) lone female and b) kids were asleep in the room. Actually quite frightening to hear all the noises and know reception aren’t answering. Duty Manager slightly apologetic in the morning but a free breakfast doesn’t smooth it over. A warning at check in, a knock on the door, even a note under the door to say “sorry we’ve been drilling at 1am, here’s a refund code and breakfast because this shouldn’t happen” would have won some goodwill. Telling me it was essential and I should’ve contacted reception, not great. Especially when reception didn’t answer. Not sure I would feel safe staying there again with unresponsive reception.

Everything from check in To check out All staff friendly and helpful Great location

The staff was so nice! The place was clean and pretty. The breakfast was delicious! And the location couldn’t be more perfect! 10/10 recommend!

Nice new hotel with a perfect location.

The hotel was excellent — new, with an amazing location, just steps from Piccadilly Circus Station. The area around is beautiful. The only downside was that the hotel wasn’t fully finished yet, as it had just opened the day we arrived. The escalators didn’t work, there was no front desk, and no phones in the rooms to contact reception. Despite that, overall, it was excellent.

Great location just behind Eros !

I stayed for five days, and since the hotel is located right in the heart of Piccadilly, London, it was extremely convenient to get anywhere. The tube station and a Tesco supermarket are just 30 seconds away, which made it easy to grab simple snacks and water. The hotel opened in October this year, so everything—from the bedding and towels to the kettle—is brand new. The kettle and coffee machine, in particular, felt quite high-end. We stayed in a triple room, and although it was a bit tight for three people with three suitcases, the excellent location made that minor inconvenience totally manageable. The staff were friendly and welcoming during both check-in and check-out. There was also security at the entrance until late at night, which made us feel very safe. Overall, I was very satisfied. Personally, the only downsides were the slightly weak water pressure in the shower and the sink in the bathroom being a bit too small. However, the perfect location, cleanliness, and safety of the hotel easily outweighed those minor inconveniences.

Location of the hotel is excellent and it is so easy walk everywhere or just catch The tube around the corner. The room was modern, clean and More specious than we expected. The staff was very helpful and friendly. Would definitely recommend when looking for a stay right at The heart of The City.

Location is fantastic! Nice modern rooms. Good breakfast.

Perfekt läge, trevlig personal.

Excellent location, clean modern hotel

Everything from check in To check out All staff friendly and helpful Great location

Great location. Very helpful service. Lovely room

The room I stayed in was comfortable with a large TV at the end of the bed, and a large, clean and very efficient wet room with two showers. Unfortunately the LED light at the headboard end of the bed could not be turned off meaning that I got no sleep! Breakfast was not very high quality with coffee being similar to dishwater!

Vi betalte for ophold med morgenmad, men hotellet serverer ikke morgenmad, og det fik vi intet at vide om. Desuden skulle man selv bede om at få fjernet skrald, få nyt toiletpapir og få fyldt op med the og mælk på værelset.

Location is fantastic! Nice modern rooms. Good breakfast.

This is a new hotel, it was clean and in a brilliant location. The staff however are not at all helpful and very much not prepared to help guests. I went to check in at the self check in, this was impossible and I hit call a staff member 3 times before I got irritated and went over to the bar where 3 staff members were stood chatting. Out of them only 1 knew what they were doing. There was no welcome drink offered which is what I have previously when I stayed at Moxy hotels. I was asked if I actually needed the sofa bed set up. I checked in for 3 guests, 2 adults and a child who is 6 which the hotel knew prior to me checking in, yet the hotel was only prepared for 2 guests. After asking twice at check in I got to my room to have no sofa bed set up despite them telling me they had sorted it. The room was clean and nicely laid out. The amenities are great and the loft bed was extremely spacious and comfy. The sofa bed (once actually made up) was rock hard and impossible to get comfortable on. To the point my other half ended up having a terrible nights sleep as my daughter slept in the loft bed with me. In the lobby the escalator going down was not working, I am not the biggest fan of escalators to start with and the steps are deep and it’s a steep decline especially for my daughter with little legs, this is not at all safe and should be rectified immediately! Also there was no breakfast despite being given the option upon booking.

Lovely loft room in a great location near Piccadilly Circus perfect for pre Xmas city vibes. Breakfast in a restaurant round the corner which was beautiful

Dårlig utvalg, kald og dyr

Really enjoyed my stay, staff were friendly, rooms were clean, breakfast was nice. I would stay again and recommend others to stay. Also late checkout available to 4pm! Amazing

Very nice concept and staff - but irritating issues such as cleanliness, nowhere to put phone or book at night, very weak breakfast offering and unacceptable discomfort of 3rd bed

The staff was so nice! The place was clean and pretty. The breakfast was delicious! And the location couldn’t be more perfect! 10/10 recommend!

Hôtel magnifique, petit déjeuner même si a l'extérieur parfait et complet. Petit bémol comme beaucoup de commentaires avant la chambre pas prete à l'heure ....et troisième lit pas fait....double erreur pas top a l'arrivée . Mais ou sinon le personnel est agréable.