Hotel Club Cala Marsal

Cons - First day I got here I used the drink machine and a dead fly came out. Not sure how often it’s cleaned - No water in gym, in fact no place to fill up water bottle. You have to pay for water, even though they say they care about single use plastic. They don’t. - Can only get a beach towel if you pay a cash deposit of €10. They don’t take card for this. - When checking in, no one offered to take my bag in. Customer service in general is 3/10 - No water or kettle in room - No iron in room and can only take €10 cash deposit to use an iron. - No hand wash in toilet near the gym. God knows that bacteria is being spread. - When cooking they used the same utensils for the meat and fish. Pros - Nice views - I got at a decent price - Food is good

The hotel is gorgeous, really spacious and the bed was super comfy. The food needs improving significantly. The best thing about this hotel is their staff. They are all so polite and helpful and welcoming. Special recognition for the receptionists (magdalena I think her name was?) and the entertainer who did archery and shooting (I think he was Italian, tattoos) he was so great! The singer on the first night (Maritza Conradie) was unbelievable. We don’t think she should be singing in a hotel, she should be on broadway! She blew us away! The food was the biggest let down. They need proper vegan options. With how nice the hotel was we had high expectations for the food but it just let us down completely. We’re vegan, and we were pretty hungry after meal times. Also, when something is without meat it needs its own serving spoon/tongs. We had some plain tomato sauce and pasta, and I pulled out 2 meat bones of my mouth that were in the sauce from people using the same spoons. It was disgusting. The salad bar, everything was full of tuna as everyone was just mixing and using the same spoons as there wasn’t one in each bowl for each ingredient. It’s a lack of control and hygiene and it really made us feel sick. The vegetable paella was burnt and tasted bad because of this. no complimentary water in the room either… We would return to this hotel as the staff were just so welcoming and the hotel in itself was lovely, but the food needs to improve dramatically beforehand.

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Great hotel, newly renovated, possibly the best scrambled eggs I've had at a breakfast buffet. Bit of confusion on check in, where my booking for two people through hotels.com came to them as one person, but was promptly sorted.

Very nice stay of the beaten path