METT Singapore

Had a wonderful stay at METT Singapore recently. The check in process was quick and easy and the staff sent via what’s app a list of suggestions on places to visit for sightseeing, eating and drinking. Hotel is close to the SMRT station

Rooms are nice, but service level not good.

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.

Excellent hotel, pools, location and surroundings. However, there was no advance notice that the wellness/shower area are currently not in use and I do think a hotel in this price range should offer an alternative for guests who arrive from a long flight long before check in/have the full day before their flight in the evening.

Such a sweet hotel which is in a gorgeous and peaceful spot but very conveniently located for all of Singapore. Staff are so helpful, great beds and enjoyed the pools. The gym is fantastic but not easy to find first time round! Thanks for a great stay.