Sonesta Essential Houston Energy Corridor

none

New staff and their internet was nonfunctional.

Comfortable rooms

The room had roaches all in the fridge and in the microwave, and on the desk, it was disgusting and the hotel manager refused to give a refund.

Do NOT book to stay at this hotel if you are traveling. They have roaches! My kids & I were stay there for. 2 nights & upon the 2nd day there was a roach in the bathroom that I had to kill. It was disgusting! I went to complain about it at the front desk there was literally little to no help! The girl at the front desk was acting like she was scared to contact the manager that I requested to speak with about the situation! I wanted to be compensated some of my money back for the disgusting conditions & live roaches and was told that I would have to email guess relations. I wasn’t able to talk to the property manager at all. I also have photos of the roach, And when I checked out Sunday morning the front desk staff was very nasty & rude! Heated exchange with Staff members.Do NOT waste your money at this slum of a hotel and their rude staff. Housekeeping doesn’t speak any English & if you need help they aren’t helpful at all. I highly DO NOT recommend!