Hotel Rastelli Tervuren

yes

The service was so bad that I was there for 2 nights and never saw anyone in reception. There were works outside in the street and instead of giving me a room on the back of the building (clearly there was availability) I was give a room at ground level, literally 1 metre away from the streetworks. Suffice to say I was woken up at 6:30am and had to leave the room immediately because the noise was unberable. To add insult to injury they charged m2 30 euros for late checkout which I did not want and did not use but unintentionally had selected on the webpage the hotel sends to do the checkin, When I complained about this charge they said they could not do anything because I had reserved through Hotels.com. But it was not Hotels.com it was their app and their link which, trying to circumvent Hotels.com had addded the 30 euros charge. Hotels.com had nothing to do with this!!! A disaster. I was planning to book this hotel again for several days month but after this experience I will never go even close. I feel insulted and scammed.

Hotel Rooms are clean large and well maintained Good water pressure and solid wall rooms. Reception staff could be more friendly and welcoming and encourage guests to extend their stay. Be aware if you have not included breakfast you cannot add it on the day it has to added the night before according to the owner or else you cant have breakfast. Strange rule but one to be aware of

Literally only slept there overnight, checked in late evening & checked out early morning. Did not dine there or use any other facilities. Only negative was that it was a very hot night & the room was not air conditioned. We did not feel able to open any windows as the room only had patio doors which led onto a communal veranda

Thanks for hosting us! Although I booked wrongly, you helped out and made my stay feel welcome! Thanks