Name: La Quinta by Wyndham Norwich-Plainfield-Casino
Address: 18 Pratt Road, Plainfield, Connecticut, United States of America, Plainfield, Connecticut, US
Price range: $77–$265 per night
Rating: 7.73

What guests think

At La Quinta by Wyndham Norwich-Plainfield-Casino, reviews describe a mixed stay: many praise friendly staff and convenient highway access, while others report dated spaces, inconsistent cleanliness, maintenance troubles, hot-water outages, broken amenities, and a pool that’s often cold or unclean.

Housekeeping is frequently irregular or only on request, and breakfast quality and replenishment draw many complaints. Some guests found comfortable beds, clean rooms, and enjoyed the location near shops and restaurants. Expect basic lodging with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool access is common but feedback is mixed: many report it cold, dirty, or occasionally out of service, while others found it clean and enjoyable. Recurrent issues include broken ice machines, building leaks, and weak lobby/hall AC; pet-friendly policy and convenient parking are noted.

Related guest reviews

6

David

Jul 17, 2024

·

Stayed 4 nights

Breakfast is a joke. Owner is obviously a cheapskate. 90° and making the staff work with no a.c. in the lobby or hallways (unplugged). AC and vents in the rooms literally haven't been cleaned in years. I'm staying elsewhere next time.

6

Mark

Sep 23, 2023

·

Stayed 3 nights

The property needs some work in that things are showing wear. The pool heater wasn't working and the pool area was dim and uninviting. (We booked the hotel because we wanted a pool and just a decent place close to where needed to be )A picture by the elevator on my floor was missing and the brackets were left and were a genuine hazard. The staff were fine and it wasn't a bad hotel, it just needs money spent to keep things up. Having a cold pool in a dark pool room wasn't inviting .

6

Gregory

Mar 20, 2023

·

Stayed 2 nights

Overall hotel was ok. Definitely needs a little bit of upgrade/housekeeping. Rooms were ok but a bit dirty overall. Decent for the price though. Limited breakfast options but food was good. Nice pool that the kids enjoy. By far one of the quietest hotels I’ve stayed at in a while though which was nice.

2

Cory

Aug 28, 2025

·

Stayed 4 nights

This was by far the worst place we have ever stayed. 1st we did the pre check-in online to save time at the desk but when we got there they didnt have tilhe information and had to do it all over again. When we got our room the mattress was missing from the pull out bed so they had to find us a new room but the system was down so it took forever to manually find a room. The key cards had to be reprogrammed every day. The pool was filthy by far the most disgusting hotel pool. No towels in the pool area our entire stay except for one day and they were hand towels. The food that was out was terrible. They ran out of milk on monday so only coffee and cranberry juice all week. We registered for 5 people in our room and were only give 2 towels. We had to go down to the front desk everyday to get new towels. The guy checking us in barely spoke english so it was very hard to communicate with him. This place was also advertised with a hot tub by the pool which is why we chose this place but the hot tub was removed.

4

Aaron

Sep 17, 2023

·

Stayed 2 nights

Pool and Ice Machines were not functioning. Mold in bathroom. Room was not sufficiently cleaned, as evidence by thick layers of dust on furniture. Repeatedly asked for towels and pillows, and were told there were none available. Overnight agent eventually had to take them from an empty room. Front desk agent during day was unresponsive and hung at desk with a cigarette.

10

Linda

Sep 18, 2024

·

Stayed 5 nights

I had the most relaxing stay at La Quinta!!! Breakfast was great! The pool, the sauna, the exercise room all amazing! The staff every single one of them were super friendly, ready to assist with anything you needed. I would definitely book another stay here in Plainfield!!!!!

8

David

Jan 24, 2025

·

Stayed 3 nights

Was very comfortable. Room was clean. Pool was heated and clean. Breakfast could have been much better.

10

Keith

Jan 15, 2024

·

Stayed 1 night

Pool was clean and well circulated and had longer hours than most other places and that was appreciated.

10

Charlene

Jun 4, 2024

·

Stayed 1 night

Was exactly what we needed. We needed a hotel close to visit friends. Our room was clean and quiet. Breakfast was good.

8

Nirvani

Apr 20, 2025

·

Stayed 1 night

The staff at the hotel was nice, especially the night front desk staff. They could improve on the breakfast but otherwise it was a pleasant stay. Pool was clean and parking was convenient

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Cleanliness

Cleanliness is inconsistent, with repeated reports of trash or hair left behind, stained linens, mold, odors, and poorly maintained areas; some guests did find rooms very clean. Housekeeping is often missed or only on request, leading to towel and supply shortages.

Related guest reviews

4

Paul

Jul 7, 2025

·

Stayed 2 nights

So our stay wasn’t terrible the staff was friendly. There was just some things they 100% need to work on. The second we walked in it smelled soooooo bad like straight trash. In the hallway right where you have to walk to get to the elevator a bag of trash sat there for 5 plus hours. When eating our breakfast my girlfriend was on the verge of throwing up because there was trash sitting in the dinning area. Just seems like the house keeping needs to make more rounds and keep up on the trash. The pool was alittle dirty but it was nice besides that. Our room wasn’t bad only complaints are the shower head was gross. Second the blanket on our bed had a huge brown stain on it. Third the AC smelled like mold. So again our stay wasn’t to bad but for the price we paid we definitely had high expectations. They definitely need to clean better besides that it was a nice place to stay.

4

michael

Sep 11, 2023

·

Stayed 2 nights

Shower was clogged and drained slowly. Stains and dents in room walls. Place could use renovation and updates.

2

Ashley

Jun 28, 2024

·

Stayed 3 nights

Upon arrival, we were greeted with no staff in the lobby area and a bell that did not work. When getting to our room, it wasn't too bad at first glance but we later found that it was not very clean, and there was mold in the bathtub/shower area of the bathroom. Additionally to this, after pulling out the couch into a bed, we found that there were all types of stains all over the mattress with no bedding to cover them. When telling the lobby staff this, we were told "they would try to find another room." After deciding to stay at a different hotel, we were able to get a refund but overall it was a disaster.

2

Melinda

Aug 4, 2024

·

Stayed 1 night

The room was disgusting! It smelled like feces, and the carpet was so wet that the water squished up between our toes.

10

Alicia

Jul 19, 2025

·

Stayed 2 nights

Clean rooms, friendly employees. Easy check in and out, decent breakfast with really good coffee. We enjoyed our stay, thank you!

2

Nils

Jul 14, 2025

·

Stayed 2 nights

This facility was in very poor condition boxes and old furniture stored in the lobby leftover Christmas tree from Christmas no hot water in the shower after the first night no clean towels available did not clean the room after your first night breakfast was very poor instant eggs that were cold sausage sitting in water and cold uneatable no hot coffee was made for Hotel that I paid almost $600 for two nights was extremely disappointed would not stay again

2

Timberly

Sep 23, 2025

·

Stayed 1 night

Rooms were horrible i booked two rooms the first room had smoke detectors hanging down,there were stains on the chairs, and wasnt cleaned right. The second room had hole behind bathroom door and wasn’t cleaned right the tub had no stopper and the toilet was gross i could see stains in toilet from sitting in tub. I was very unhappy with our stay i stayed at a laquinta in Connecticut before and picked the same for i had a good experience but i will never stay there again or recommend it to family and friends

4

maria

Jun 24, 2023

·

Stayed 3 nights

The room seemed okay at first. Unfortunately looking deep, we found an used towel under sink crispy and yellow. The mattress was dirty around the boarder. And the floors were in some areas sticky and dirty. The microwave needed to be plugged in and when plugged it did not fit, it hanged of the edge and didn’t fit back its spot. Made us nervous it would fall. The area trash was not cleaned and one could not disposed of trash. The breakfast tasted rubbery and old. The doors would not lock right. You needed to pull it hard to make it lock. It was loud to do. Every door sounded the same in the area I stayed. So when anyone stepped out it was a loud sound. Overall a bad hotel. Will not stay here again

4

Luz

Jul 13, 2025

·

Stayed 1 night

Overall lack of cleanliness. This does not look like a 3 star hotel.

4

Daniel

Apr 18, 2023

·

Stayed 1 night

Its always hit or miss with Quinta but this one was a big miss. For nearly 250 a night I was greeted to an unclean room. I didn't realize until later since we just simply dropped our bags off and left. When we got back wth. We pulled out the sofa bed and there was a ton of trash tucked underneath the couch. You wouldn't see this if you didnt pull out the bed. There was at least 6 empty water bottles, 4 capri suns. more than 10 bag of empty chips, underwears, socks you name it. It was a habitat down there. There was used washcloths hanging in the shower. Crumbs all over the place including pull out bed. On our way out I pointed this out to housekeeping and they fained surprise. I have an idea this was the norm and I felt like they definitely felt "caught" more than surprised. I was given no reprieve for our stay and I will definitely I mean definitely not stay at any La Quinta again.

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Rooms

Rooms often feel dated and show wear, with maintenance problems such as faulty HVAC or thermostats, TV issues, and door/lock damage; noise between rooms is also mentioned. Some guests found beds comfortable and a few rooms spacious or recently refreshed.

Related guest reviews

8

Patricia

Jan 1, 2024

·

Stayed 3 nights

Room was clean, however the walls seemed paper thin. I could hear everything, conversations in the next rooms and the person singing in the shower above me. Other than the constant noise our stay was good.

10

William

Jun 25, 2025

·

Stayed 1 night

Arrived on a 100 degree day. Hotel and my room were comfortable. Pool was very refreshing. Room looked like recently renovated.

8

Gwen

Jul 2, 2024

·

Stayed 3 nights

The room was extremely clean and well stocked upon arrival. The only downfall was the air conditioner was not on and took awhile to cool the room down.

6

Wayne

Mar 31, 2025

·

Stayed 1 night

The facilities, staff and amenities were very good. There were a couple of issues though. The heater in the room had an issue with the up button. Couldn’t turn the heat up from 64 degrees. Second there was an annoying noise that went off about every 20 minutes (sometimes multiple times). It sounded like a pump running for about 10 seconds followed shortly after by a sound like water running for about 5 seconds. This went on all night long. Was able to get to sleep but it was annoying. Needs to be addressed.

6

Sokha Trong

Oct 6, 2024

·

Stayed 1 night

Our tv did not work.

4

Ann

Jul 3, 2025

·

Stayed 3 nights

Clean but that’s where it ends. Thermostat didn’t work and in my 3 days there no one fixed it. Faucet leaked. Queen beds but only two standard pillows the rest were little square pillows. Coffee day one was Luke warm and this was first thing in the morning. Day 2 it was fresh and hot. Day 3 there wasn’t any. 4 sad apples were there the whole time.

6

Derek

Mar 15, 2025

·

Stayed 1 night

I have stayed here a few times and have never had a problem checking in or with any of the service. My room this time was clean, but the locks looked like the door had been locked in. Along with the hole in the wall from the door knob slamming into it. The hole wasn't patched up but instead was stuffed with toilet paper. They should fix this before another guest checks in.

6

Asheley

Jul 28, 2025

·

Stayed 1 night

The AC was broken and stuck at 60 degrees. Could not change it Bathroom door was damaged and needs to be replaced The room was fine but the lobby area is beaten up and needs a refresh

6

Sheryl

Feb 9, 2025

·

Stayed 2 nights

In need of repairs, room was just ok, paneling peeling from door frame. Ice machine broken on our floor. Hot water when shower turned on made squealing noises.

4

Aimee

Oct 27, 2025

·

Stayed 1 night

This hotel was run down. Our room had a hole in the wall, the carpet was peeling up. There was a sheet and a thin blanket and the pillows were flat.

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Service

Staff are often described as friendly and accommodating, with several standout employees. However, guests also report understaffing, slow or absent front-desk coverage, check-in errors or key-card problems, and uneven responsiveness to requests.

Related guest reviews

6

Jennifer

Oct 28, 2024

·

Stayed 1 night

Check in was insulting. We arrived early, maybe 90 minutes prior to official" check in time of 3:00. Clerk said our room was READY but we had to pay a $30 early check in fee! This was a $250 per night room and bc we didnt hit six f'n hours of traffic we were being PUNISHED for arriving early for a room that was READY??. We refused to be nickel and dimed for the stupidest reason so when we said were canceling the whole thing (plenty of hotels across the street) the clerk relented. We travel alot and NEVER heard of such a ridiculous policy- especially if the room is ready and we are not asking the staff to expedite its readiness.

10

MARK

Jul 29, 2023

·

Stayed 4 nights

One of the maids was going up to my floor when I checked in so, she helped me with my bags. I was also having trouble getting tv to go on. I went to get her to see if I was doing anything wrong. She went down to the desk to get a new remote for me. The clerk at the desk; Jasmine was great. She talked briefly to me everyday morning and asked me what I was planning to do and when I returned asked me how my day was. The service that I received here was the best that I have received at any hotel. I had spent my entire career in the customer service industry. The customer service that I received was excellent. Your staff is great and I am very appreciative. It was great to feel like I was just a number. Thank you. Please let Jasmine, the maid on Monday when I checked in to room 215 and the person that worked the breakfast area on Thursday and Friday. Unfortunately, I did not get the maids or breakfast person's name. I did make it a point to ask the desk clerk her name because I wanted to make sure that I mentioned her in my review. The way that I was treated added to the enjoyment of my vacation. I will definitely return to your hotel. Keep up the great work and thank you again. Please let those 3 ladies know how much I appreciate the service that I was given.

10

Kileen

Apr 14, 2023

·

Stayed 1 night

Jennifer who worked the desk was absolutely amazing! I mistakenly booked the wrong date and she helped me fix it after my long journey! She was amazing. Also the hotel is beautiful 😍

10

Panhandle For

May 29, 2024

·

Stayed 1 night

The person who checked me in was so friendly and helpful. I checked in at exactly 3pm, our room was chilled for us and it was very clean and exactly what we needed. Nice hotel and felt it was a good price at the $125 a night I paid. Personally, I’d never pay more than that for any La Quinta and this particular location isn’t any better than the best La Quinta I’ve stayed in. There’s a grocery store, pharmacy, liquor store, restaurants, gas station with prepared food, coffee shop, McDonald’s and more all within walking distance.

10

Jerry

Jul 11, 2024

·

Stayed 3 nights

Great stay, very accommodating. I accidentally booked rooms that wouldn't house the amount of people we had, they went above and beyond to fix my mistake. Great hotel, would definitely stay again.

10

Alicia

Jul 19, 2025

·

Stayed 2 nights

Clean rooms, friendly employees. Easy check in and out, decent breakfast with really good coffee. We enjoyed our stay, thank you!

6

Shannon

Oct 19, 2024

·

Stayed 1 night

The staff was very nice. Jasmine needs a raise! She went above and beyond! Overall great place except batgroom outlets and several other in the room not working making getting ready for a wedding a bit hard

10

Nat

Aug 30, 2024

·

Stayed 4 nights

The staff was exceptionally pleasant and helpful. You do have to let the front desk know if you want clean towels everyday. They are not supplied automatically.

4

Rita

Jun 21, 2024

·

Stayed 5 nights

Ghost front desk.

2

Dennis

Oct 27, 2025

·

Stayed 3 nights

They checked the wrong person in before we even arrived. They offered two other room which were not clean. We went to another hotel and are seeking a refund.

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Location

Convenient off I-395 with restaurants, grocery, gas and fast food nearby; handy for casino visits and road trips. A few guests felt the area was isolated.

Related guest reviews

10

***

May 20, 2025

·

Stayed 3 nights

Very happy with this hotel. The entrance, lobby, breakfast area and room was very clean. Other than the hallway that had some scraping on the wall from the cleaning carts, it was visually appealing. The staff were pleasant. Easy on and off the hwy. We found great Chinese and pizza and a grocery store nearby.

10

Gina

Jul 16, 2025

·

Stayed 6 nights

Was decent property. It was kind of in the middle of nowhere, not great if you are looking for touristing. Not a lot of stuff nearby.

10

Jerzel

Jul 27, 2025

·

Stayed 3 nights

Did the job; my friends and I had a great time in Mystic!! Easy place to stay and groceries and food are all around.

10

Scott

Aug 25, 2024

·

Stayed 1 night

Easy access off highway. Close to casino and beaches

8

Misty

Jul 28, 2025

·

Stayed 1 night

Food was nearby

10

Erin

Oct 9, 2024

·

Stayed 3 nights

Great front desk staff. Very helpful and accommodating. Hotel in good location close the the highway, restaurants and grocery store

10

lee

Aug 29, 2025

·

Stayed 1 night

Convenient location: Easy on & off highway, restaurant, grocery store/market, gas station, fast food all within 5 minute walk.

8

stardust

Aug 22, 2025

·

Stayed 1 night

Conveintently situated off of highway. Great place to rest on my road trip. TV didn't work, internet was out but i believe hurricane erin may have had some thing to do with the outages.

8

Roger

Mar 7, 2023

·

Stayed 1 night

convenient location

10

Scott

Feb 28, 2023

·

Stayed 2 nights

Hotel was clean service very friendly. Close to a grocery store, fast food and Dunkin

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AI-generated summary based on recent guest reviews

Dining

Free breakfast is inconsistent, with frequent comments about limited variety, cold items, and poor replenishment or coffee lapses; hours sometimes felt late for early departures. Some guests enjoyed the waffles and found it acceptable.

Related guest reviews

10

Jeanette

May 25, 2025

·

Stayed 1 night

It was a quick stay so I really can’t comment. Staff was very nice (checked in after midnight) & room was clean. Breakfast didn’t have any fruit offerings but otherwise was fine.

8

Joanne

Apr 7, 2025

·

Stayed 1 night

Nice hotel. Clean. Had everything we needed. Front desk person was helpful. Breakfast was ok. Could have been warmer but ok.

8

Daniel

Apr 7, 2025

·

Stayed 1 night

I had a good time there. I could be nit picky about a few things but my biggest gripe was breakfast started at 9 according to the person working when I checked in and I had to leave by then to start my day. I’m sure I’m not the only one with that experience. Overall I would stay there again and likely will.

2

jeannette

Jul 7, 2025

·

Stayed 1 night

It was no good. The breakfast was so. Ad. No coffe, no cream, no bread, no fruit. In the room no garbage can. The light so poor. The person in the kitchen was no good.

8

marguerite

May 30, 2025

·

Stayed 3 nights

Only complaint i had was with the eggs and sausage were cold at the breakfast.

2

Nils

Jul 14, 2025

·

Stayed 2 nights

This facility was in very poor condition boxes and old furniture stored in the lobby leftover Christmas tree from Christmas no hot water in the shower after the first night no clean towels available did not clean the room after your first night breakfast was very poor instant eggs that were cold sausage sitting in water and cold uneatable no hot coffee was made for Hotel that I paid almost $600 for two nights was extremely disappointed would not stay again

2

dave

Sep 1, 2025

·

Stayed 1 night

ASTHMA PEOPLE: DO NOT STAY HERE!! This was horrible for my asthma. There was zero air circulation, it smelt like smoke & mold. The ceiling in the breakfast room was falling in before our eyes. The breakfast was a 2/10. There was one man who was working when we checked in through to the entire next day- same clothing, looking exhausted. There was one worker, doing check outs/ins, doing the maintenance, and making the breakfast. They didnt have any clean bed sheets available. It was pretty awful. Think twice about staying here. Garbages overflowing. There is "new management" we stayed because it was pet friendly, but apparently cats werent allowed (no where did it say this on the site, he told us when we got there- we have a blind kitten and cannot leave him alone). ANYWAY, will def be skipping this place next time- one plus is it is close to the highway.

4

kiara

Oct 13, 2024

·

Stayed 1 night

Unfortunately, we had no hot water in our bathroom. In addition, we were told breakfast ended at 10am. Yet we we arrive to eat at 8:50am there was nothing. When we asked if they were going to replenish, they said no. One of the main reasons for my family staying here was the convenience of breakfast. However, we had to spend additional money else where for this. Would not be staying here in the future.

4

Sebastian

Sep 2, 2025

·

Stayed 3 nights

The staff was so friendly but everything else was very lacking. The breakfast was embarrassing, even for a place like this, and the hotel did not have enough basic supplies like towels. Not to mention, there was no room cleaning throughout the stay whatsoever, and the bathroom sink was broken

10

Wayne

Feb 28, 2023

·

Stayed 1 night

Very clean satisfied with room. Excellent breakfast area, food was good hot and lots of choices.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$79
March	$85
April	$96
May	$109
June	$122
July	$108
August	$110
September	$100
October	$103
November	$87
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $98	17 $78	18 $153	19 $189
20 $79	21 $77	22 $82	23 $80	24 $87	25 $208	26 $265
27 $82	28 $78	29 $80	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $85	2 $205	3 $210
4 $106	5 $82	6 $84	7 $86	8 $99	9 $246	10 $247
11 $106	12 $88	13 $88	14 $83	15 $91	16 $140	17 $148
18 $82	19 $82	20 $88	21 $91	22 $87	23 $140	24 $173
25 $85	26 $77	27 $78	28 $78	29 $84	30 $173	31 $173

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed

Suite, 1 Bedroom

Room, 1 King Bed, Jetted Tub

Room, 1 Queen Bed, Jetted Tub

Room, 1 King Bed, Accessible, Jetted Tub (Mobility, Bathtub with Grab Bars)

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Executive Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about La Quinta by Wyndham Norwich-Plainfield-Casino

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