Is parking available at the property?

Free self-parking is available on-site, but it is limited.

Does the property allow pets?

Pets are allowed with a pet fee of USD 10 per pet, per day, and a pet deposit of USD 50 per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM, and check-out is at 12:00 AM. Early check-in and late check-out may be available for a fee of USD 50, subject to availability.

What accessibility features does the property offer?

The property has limited wheelchair accessibility, including accessible parking and public areas.

Where is the property located in relation to key landmarks?

The hotel is located within a 5-minute drive of Lake Ray Hubbard and The Park at Hickory Ridge, approximately 1.5 miles from The Park at Hickory Ridge and 1.7 miles from Lake Ray Hubbard.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

WoodSpring Suites Dallas Rockwall Hotel Booking

Average nightly price at WoodSpring Suites Dallas Rockwall by month, last 12 months (USD)
Month	Average price
January	$58
February	$57
March	$58
April	$57
May	$57
June	$58
July	$60
August	$57
September	$58
October	$55
November	$57
December	$57

What guests think

Reviews of WoodSpring Suites Dallas Rockwall are highly mixed, with many guests citing strong odors of smoke or mildew, inconsistent cleanliness, and maintenance issues, while a minority appreciated low prices and helpful individual staff members.

Repeated complaints include rude or absent front-desk service, slow or failed check-in due to systems being down, and last-minute cancellations or unavailable rooms. Rooms are basic and sometimes spacious with full kitchens, but beds and AC can be uncomfortable, blinds let in light, and Wi‑Fi is limited or unreliable. The location is convenient to eateries, yet several reviewers reported safety concerns and difficult road access during construction. Expect a budget, bare-bones stay with significant variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic and often worn: guests reported no ice machines or coffee, elevator issues and odors, keycard outages, limited lobby access, bright exterior lights, and patched carpets; kitchenettes typically lack cookware.

Related guest reviews

6

Johnny

May 8, 2023

·

Stayed 3 nights

No lobby. More like an long term stay place.

4

Shemqua

Mar 2, 2025

·

Stayed 1 night

There was no ice machine! The bed could use an update.

2

Diamond

Jul 8, 2025

·

Stayed 2 nights

Room and hallway smelled horrible of smoke and dirt There is a charge for clean towels. No Ice machine. Front desk staff rude and surly

6

Andrea

Sep 5, 2023

·

Stayed 7 nights

The building could use some upgraded compared to other Woodspring Suites. Bullet holes in back entrance door

6

Evelyn

Aug 1, 2025

·

Stayed 3 nights

The front office people were very rude, they had no coffee or snacks of any kind available, luckily there's a Whataburger right next door that had amazing friendly employees... They have no curtains in the rooms to block out light just blinds 😕 I won't be staying here EVER AGAIN... and I come to Rockwall quite a bit

2

Rochelle

May 9, 2023

·

Stayed 1 night

I wasn't even able to stay at this property because when I arrived at 5:45pm on a Saturday, the front office was closed entirely. Metal gate down over the desk. There was a phone number to call that rang to the front desk, you could hear it two feet away, and the mailbox was full. There was a second phone with a 500 number to call for assistance and the line was busy. I waited as long as I could, 35 minutes before I had to leave for an appointment, and noone came. I wasn't going to be back by 10pm when check-in was supposed to close, so I just never stayed there. Lost my money and my place to stay for the night. Don't waste one minute considering this place.

2

Andrea

Jan 12, 2023

·

Stayed 2 nights

Keycard system was down 3 wks. So it was a inconvenience didn’t want to leave the room. First room had no trash can, no towels, and no shower curtain. Second room toilet had a ring around the toilet. Very lil light in bathroom. Stove didn’t have light bulb over it. I had my own bleach so I bleach it but it was still there. It went away a lil. Wish I would have taking pics but didn’t

6

HOLLIE

Aug 15, 2025

·

Stayed 2 nights

The food smell is overwhelming in the lobby and hallways. Our room had a strong mildew smell. The TV remote was missing and the staff had us go back down to get one, the remote didn’t work so they finally came up to the room and confirmed the tv was broken and moved us to another room. The safety lights are awesome outside but the lights shine thru the blinds quite a bit.

10

Barbara

Jan 31, 2023

·

Stayed 7 nights

Please fix carpet do we don’t fall with sll the duct tape

4

Sarah

Nov 8, 2023

·

Stayed 1 night

Bullet holes in backdoor. Constant knocking by housekeepers way before checkout time. If you want rest and relaxation, go somewhere else. No coffee either.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring problem: many reviews cite pervasive odors (smoke, cannabis, mildew), dirty bathrooms and linens, pests like roaches and bed bugs, and grimy hallways or elevators. A few noted efforts from housekeeping, but standards felt low.

Related guest reviews

6

Anne-Lorrell

Sep 29, 2025

·

Stayed 1 night

The hotel smelled horrible. You could smell the weed the second you walked in the door. The room was musty. I was thankfully only there for 6.5 hours just to catch some sleep but I will never stay at this hotel brand again.

4

Hong

Sep 6, 2025

·

Stayed 2 nights

The bed sheets and pillow cases are not clean. They have bad smell. Need better wash and detergent use

4

GLORIA

Sep 19, 2023

·

Stayed 3 nights

The bathroom was dirty, and the linens looked like they had been used before. They were not fresh and clean. The soap had been used before. The mirrors were dirty and should have been cleaned. The floors needed to be swept and mopped. The hallways and elevator looked as though they had not been vacuumed or cleaned for weeks. The bed was unstable. The stove hood was filthy and needed to be cleaned. In the evenings there were kids running around the hallways and people in the rooms were noisy. The permanent residents are allowed to have big dogs in the rooms. I learned this is a hotel with residents that actually live at the hotel. I realize this was a "no amenities" type of hotel however it should have been much cleaner and better taken care of for traveling guests that come to stay at the hotel.

2

Alicia

Dec 16, 2024

·

Stayed 1 night

Officially my first time in a “roach motel” Woke up to see them crawling the walls!! Room wasn’t cleaned well to begin with but that was the worst part by far

6

HOLLIE

Aug 15, 2025

·

Stayed 2 nights

The food smell is overwhelming in the lobby and hallways. Our room had a strong mildew smell. The TV remote was missing and the staff had us go back down to get one, the remote didn’t work so they finally came up to the room and confirmed the tv was broken and moved us to another room. The safety lights are awesome outside but the lights shine thru the blinds quite a bit.

2

Michael

Dec 17, 2023

·

Stayed 2 nights

The first room I received on the 3rd floor had bed bugs. Staff moved me to the 2nd floor where more bed bugs was waiting on me. I left and went to different Hotel. Now I'm waiting to get my $135.00 back!

4

Misti

Feb 16, 2025

·

Stayed 2 nights

the hotel smells really bad we had to go get lysol sanatizer. the bathtub had dirt in it. the lock was broken. really gross will not be back..

2

Roma

Oct 10, 2023

·

Stayed 7 nights

Do not stay here, cat urine smell in hallway, bugs, toilet did not work , beds lumpy, alot of people loitering outside, so unsafe for my family, i left after one night. I was to stay 7 nights. They did not refund the 6 days that we did not stay. I did not sign up for these horrible conditions and an unsafe environment for my family. When I brought back the keys the front desk lady stayed behind a wall talking to me. NO customer service No eye contact. So shady. All I ask is a refund for the 6 days we did not stay. Please stay away from this hotel.

2

Robert

Oct 26, 2025

·

Stayed 7 nights

This was one of the worst places I have ever stayed. The staff is rude and unhelpful. The halls and rooms smell of weed and cigarette smoke (my clothes were permeated with it after leaving). Guests are loud 24/7. Despite having a kitchenette, there are zero dishes or silverware to use. Walking through the parking lot often felt unsafe. Would not recommend to my worst enemy.

2

Ulysses

Oct 12, 2025

·

Stayed 1 night

Horrible stay, pictures do not match the actual hotel. Poorly maintained establishment, moldy, bad smell in the room, hallways smelled like cigarettes and cannabis. This hotel makes Motel 6 look like a 5 start hotel. Would not recommend.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and sometimes spacious with kitchens, but comfort and function vary: uncomfortable mattresses, AC and TV problems, blinds without blackout curtains, noise, and Wi‑Fi limited to one device or unreliable.

Related guest reviews

2

sanjay

Apr 14, 2023

·

Stayed 1 night

This is not a safe place for families or pet owners. Also, the Wi-Fi never worked and the staff never made any effort to help. For an extended stay hotel I was surprised that they could not offer me a spoon to use to eat my food. The guests and the staff are all very sketchy people. Substance abuse is rampant in this location.

8

Douglas

Dec 2, 2025

·

Stayed 4 nights

The room was clean, the staff was helpful and professional. The location is iffy, with road access taking some skill. Much of that is unavoidable, the area is in a massive road project and a busy area at best. Parking was adequate, Hot water was great, very soft water too. It was disappointing that no cookware or related items were in the room, but the range, microwave and fridge all worked well. There may have been such things available , but we had some of our own and managed. it was a downer that only one device could be used for internet, but again, we managed.

2

Anthony

Apr 9, 2024

·

Stayed 1 night

Very noisy. Walls are thin as paper. Nothing that one would expect as a hotel. I know this is considered a "residence" inn, but if you are renting rooms a a hotel, you should provide the guests with at least the basic hotel expected amenities. Instead you make your guests sign a document that states once you pay, your rservation is "non-refundable". We left our room after stayng less than an hour and the hostess at the front desk said that we were not entitled to a refund and that I specifically signed a document stating acknowledgement of "non-refundable". That room cost us close to $200 and it was a sad loss of money, but there was no way that we would stay in this place. I would give a negative number if I could. PS: We were even required to take all our trash out and if we didnt, that would be an extra $50 charge. Again, highly disappointed Hotels.com needs to vet these places a little better

8

melissa

Jan 5, 2025

·

Stayed 1 night

The bed was comfy, the bathroom tile was dirty, the AC wasnt getting as cold as what thermostat read, it smelled very bad in the room, stains on blankets, only mirror in Room was in bathroom would of been nice to have one outside of the showering area. The room was very large and had large fridge & stove. Just needs to be a lot cleaner and smell better. The price for NYE night was fantastic though so i guess it all evens out.

6

Evelyn

Aug 1, 2025

·

Stayed 3 nights

The front office people were very rude, they had no coffee or snacks of any kind available, luckily there's a Whataburger right next door that had amazing friendly employees... They have no curtains in the rooms to block out light just blinds 😕 I won't be staying here EVER AGAIN... and I come to Rockwall quite a bit

2

Rebel Tennis

Apr 13, 2025

·

Stayed 11 nights

This was by far my worst experience at a hotel. We everso often Travel as a Team for Tennis and never have we experienced such rude service at a hotel. Access to basic toliet paper and towels were shockingly difficult to get. The staff was generally NOT Helpful. We were foreigners visiting Texas for the first time and needed access to the wifi while checking in and were refused. When we did get access to their wifi, only one person per room was able to access it. Additionally, the internet was crappy. I WOULD NOT RECOMMEND THIS HOTEL TO AN ANIMAL, MUCHLESS A HUMAN. PS Disappointed Guests

8

Edwin

Oct 11, 2023

·

Stayed 4 nights

It was fine after I got over the missing bathroom door, and not having the two double beds I thought I would have. I believe it was newly refurbished and repainted. I appreciated that the room ran lengthwise, the window, recessed lighting, the air conditioning, comfortable bed, size of the bathroom and that it was handicap accessible. Staff was pleasant and helpful.

8

Jai-Leta

Jul 23, 2025

·

Stayed 1 night

Safe area and more affordable than other hotels in the area, but the beds are not comfortable at all…perhaps the worst mattresses I’ve ever seen/felt. Although my room smelled really old/mildewy, the housekeeping staff earned my stars. They do a great job of keeping the building clean.

6

HOLLIE

Aug 15, 2025

·

Stayed 2 nights

The food smell is overwhelming in the lobby and hallways. Our room had a strong mildew smell. The TV remote was missing and the staff had us go back down to get one, the remote didn’t work so they finally came up to the room and confirmed the tv was broken and moved us to another room. The safety lights are awesome outside but the lights shine thru the blinds quite a bit.

6

Angela

May 23, 2023

·

Stayed 1 night

Our a/c unit in room 208 did not cool properly….our room was about 75-80 degrees the whole time. Thankfully I brought a box fan to help circulate the air.

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AI-generated summary based on recent guest reviews

Service

Service is unreliable: multiple reports of rude or absent staff, slow or failed check‑ins, system outages and cancellations, and difficulty obtaining towels or refunds. Some guests praised individual employees for going above and beyond.

Related guest reviews

10

Gilbert

Feb 18, 2024

·

Stayed 2 nights

K. Amaya went above and beyond and helped me get checked in. And made it pleasant to be here

2

Rodolfo

Sep 23, 2023

·

Stayed 1 night

Only one towel in the dirty room and on the floor. The lady at front desk said she can’t do anything and hardy provided another towel to take to the room.

2

James

Oct 6, 2024

·

Stayed 1 night

Internet was down and they could not check me in. I prepaid for the room. The staff was not empathic and offered no suggestions or compensation. I was needing to get ready for a wedding. I was late to the wedding because of this.

2

Aubrie

Oct 15, 2024

·

Stayed 2 nights

My significant other and I came in late and planned a late check in. When we arrived we called the late hours help desk, which was just a lady behind the desk with the window locked. As I explained we had a reservation, she told us there is no room. When I explained we had booked this earlier, she firmly restated that they are full and did not have our room. She proceeded to tell me to go get my refund. Which I am trying to do but the help service has not answered any calls all weekend.

10

Earl

Aug 13, 2024

·

Stayed 2 nights

Had a problem with the electronic door key and the gentleman working.The destiny at night went over and above and out of his way to get me in my room.He was awesome

4

Dean

Jan 20, 2024

·

Stayed 1 night

Went to check in about an hour before check-in time and was told "No, we don\'t do that". When we went to check in at 3, no acknowledgement from staff, after 10 minutes asked if we could get checked in and was told they are in the middle of a shift change. Why is check in at 3 if there is a shift change at that exact time? Why make people wait and not even acknowledge them? I would never recommend this place for an overnight stay.

2

James

Oct 7, 2024

·

Stayed 1 night

No one at the counter after 10 to check in. Will never book again. Save your time.

2

Dennis

Oct 20, 2024

·

Stayed 1 night

Reservation said if late check in to pick up phone at front desk to be let in. I arrived after 10pm (booked on Expedia an hour prior) and was not allowed to check in. I had to find another hotel last minute and sti working on getting a refund.

2

JULIO

Jun 27, 2025

·

Stayed 2 nights

Went to check in for my stay, and the lady at the front desk advised me that they had no clean rooms for the day.

2

Shumicca

Feb 11, 2023

·

Stayed 1 night

Booked reservations and when i traveled from out of town but when i got there there was no clean rooms available for me so i was out of a room and had nowhere to stay plus was told it would be 7 to 10 days for refund

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AI-generated summary based on recent guest reviews

Location

Convenient to eateries and major roads, with a few noting quiet or safe surroundings, but several reviews flagged loitering, police activity, and drug activity near the parking lot, plus tricky access during road construction.

Related guest reviews

2

Stephanie

Feb 18, 2024

·

Stayed 3 nights

This was terrible. The facility was dirty, grungy. The lobby door was dirty…crazy what a little soap and water might do. The beds were so uncomfortable. The hallway had a nauseating stench and there were people lingering all over the property. One time Rockwall police had someone handcuffed on the curb right in front of the door. Definitely didn’t feel welcoming and safe. 0 out of 0, do not recommend.

8

Douglas

Dec 2, 2025

·

Stayed 4 nights

The room was clean, the staff was helpful and professional. The location is iffy, with road access taking some skill. Much of that is unavoidable, the area is in a massive road project and a busy area at best. Parking was adequate, Hot water was great, very soft water too. It was disappointing that no cookware or related items were in the room, but the range, microwave and fridge all worked well. There may have been such things available , but we had some of our own and managed. it was a downer that only one device could be used for internet, but again, we managed.

10

Dorothy

Jul 31, 2023

·

Stayed 1 night

Rather hard to find. A hidden jewel

2

Gwen

Mar 16, 2024

·

Stayed 1 night

We left after going to the room. The smell of Marijuana was all throughout the hallways & the commode in the room would not flush. Im requesting a refund & would NEVER stay at a place like this. Drug deals were going on in the parking lot. Absolute horrible & unsafe.

8

Jai-Leta

Jul 23, 2025

·

Stayed 1 night

Safe area and more affordable than other hotels in the area, but the beds are not comfortable at all…perhaps the worst mattresses I’ve ever seen/felt. Although my room smelled really old/mildewy, the housekeeping staff earned my stars. They do a great job of keeping the building clean.

6

Robert

Mar 24, 2023

·

Stayed 1 night

Concern for saftey and car. All kinds of sketchy people hanging around outside and inside

10

Leo

May 4, 2025

·

Stayed 1 night

Great location to all the eateries restaurants!

8

Cameron

Jun 27, 2025

·

Stayed 2 nights

Overall this property was nice and quiet with a great location. Missing some amenities that other hotels offer for close to same price. If looking for a budget hotel with and upgrade feel for a SHORT trip, then this place will work.

4

Missey

Sep 24, 2024

·

Stayed 1 night

Drug palace

2

Samantha

Feb 12, 2024

·

Stayed 1 night

I didn’t realize this place was so ran down. I didn’t feel safe at all and immediately regretted not spending an extra 25 bucks to stay at a better place. I checked out after an hour. I should have taken my time and researched.

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AI-generated summary based on recent guest reviews

Dining

On‑site options appear minimal; several guests noted no coffee or snacks and instead used nearby eateries.

Related guest reviews

6

Evelyn

Aug 1, 2025

·

Stayed 3 nights

The front office people were very rude, they had no coffee or snacks of any kind available, luckily there's a Whataburger right next door that had amazing friendly employees... They have no curtains in the rooms to block out light just blinds 😕 I won't be staying here EVER AGAIN... and I come to Rockwall quite a bit

10

Leo

May 4, 2025

·

Stayed 1 night

Great location to all the eateries restaurants!

4

EVERSTAL L

Sep 13, 2023

·

Stayed 1 night

The check in took forever to get a room. Then they double charged for the pets which we had kennels to put them in. Got in the elevator it was guarding carpeting down the Corredor was absolutely horrendous. Then there was no hairdryer. There was no coffee maker in the room. There was no necessities like that. Doors slamming during the night. Truly needs to be addressed badly.

4

Sarah

Nov 8, 2023

·

Stayed 1 night

Bullet holes in backdoor. Constant knocking by housekeepers way before checkout time. If you want rest and relaxation, go somewhere else. No coffee either.

8

Cameron

Jun 27, 2025

·

Stayed 2 nights

Overall this property was nice and quiet with a great location. Missing some amenities that other hotels offer for close to same price. If looking for a budget hotel with and upgrade feel for a SHORT trip, then this place will work.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $65	2 $64	3 $64	4 $64	5 $65	6 $73	7 $73
8 $65	9 $65	10 $65	11 $64	12 $65	13 $71	14 $70
15 $65	16 $65	17 $65	18 $65	19 $65	20 $70	21 $70
22 $67	23 $65	24 $65	25 $65	26 $68	27 $70	28 $74
29 $65	30 $65

Su	Mo	Tu	We	Th	Fr	Sa
		1 $65	2 $65	3 $67	4 $71	5 $76
6 $68	7 $67	8 $67	9 $68	10 $68	11 $71	12 $76
13 $68	14 $68	15 $67	16 $68	17 $68	18 $77	19 $76
20 $67	21 $68	22 $67	23 $68	24 $58	25 $76	26 $77
27 $68	28 $68	29 $68	30 $68	31 $67

WoodSpring Suites Dallas Rockwall

Prices for WoodSpring Suites Dallas Rockwall

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Accessible

Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed

Standard Room, 2 Double Beds

Guest reviews of WoodSpring Suites Dallas Rockwall

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Dallas Rockwall

Considering this hotel for your Rockwall trip?

Prices for upcoming dates