Name: DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Address: 5353 Westheimer Rd, Uptown, Houston, Texas, USA, Houston, Harris County, US
Price range: 118 $–140 $ per night
Rating: 7.67

Was Gäste sagen

Im DoubleTree by Hilton Hotel & Suites Houston by the Galleria loben Gäste durchweg das freundliche und hilfsbereite Personal sowie die günstige Lage im Galleria-Viertel. Die Zimmer werden unterschiedlich beschrieben, von geräumig mit Balkonblick bis hin zu veraltet und abgenutzt.

Viele berichten von anhaltenden Aufzugsausfällen und langen Wartezeiten sowie von teuren und manchmal unpraktischen Parkgebühren. Die Sauberkeit und Instandhaltung sind uneinheitlich, wobei wiederholt Teppichflecken, Gerüche, Schädlinge, Probleme mit Warmwasser oder der Klimaanlage sowie abgenutzte Möbel erwähnt werden. Die Qualität der Speisen erhält einige Komplimente, aber Frühstück, Kaffee und Zimmerservice werden als teuer und gelegentlich begrenzt angesehen. Erwarten Sie freundlichen Service in einer praktischen Lage, aber ein älteres Hochhaus mit unregelmäßiger Instandhaltung und Aufzugsverspätungen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Aufzugsausfälle und lange Wartezeiten sind ein wiederkehrendes Problem. Die Parkmöglichkeiten sind bequem, aber teuer, und es gibt einige Berichte über Sicherheitsbedenken; einige Gäste mochten den Pool und die Balkone, obwohl die Sauberkeit des Pools und fehlende Küchenutensilien oder Gepäckwagen im Zimmer bemängelt wurden.

Reinigung

Das Feedback zur Sauberkeit ist gemischt: Viele erwähnen Teppichflecken und Möbel, Gerüche, Schädlinge sowie versäumte oder langsame Reinigung, während andere die Zimmer sauber fanden. Die Gesamtstandards scheinen je nach Etage und Aufenthalt unterschiedlich zu sein.

Zimmer

Viele Zimmer sind geräumig und komfortabel mit Balkonen und Stadtblick, aber die Einrichtung und die Ausstattung sind veraltet und in einigen Wohneinheiten gibt es Probleme wie laute Klimaanlage, schwaches Warmwasser sowie abgenutzte oder kaputte Möbel.

Dienstleistung

Der Service wird häufig als freundlich, einladend und zuvorkommend gelobt, wobei das Personal bei Problemen und besonderen Wünschen behilflich ist. Einige Gäste erlebten jedoch einen langsamen oder unorganisierten Check-in sowie ein inkonsistentes Verhalten oder eine mangelnde Aufmerksamkeit.

Ähnliche Gästebewertungen

8

Kristian

24. Nov. 2025

·

Aufenthalt am 8 Nächte

I had a great stay at DoubleTree by Hilton. Especially the service I received from Tonia at the front desk Sunday morning was perfect.

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10

Titilisee

21. Nov. 2025

·

Aufenthalt am 2 Nächte

Front desk was friendly & welcoming.

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6

nancy

19. Okt. 2025

·

Aufenthalt am 2 Nächte

⭐️ 1 out of 5 stars — Very Disappointing Stay DoubleTree by Hilton – Houston Galleria We just checked in today, and I have to say the experience has been frustrating from the start. I called the hotel two days before our arrival to confirm a few things — that we would need a crib in the room, that we preferred to be near the elevator since we have small children, and that we wanted to check in early. The representative told me they would note the request, assured me that a crib wouldn’t be an issue since I called ahead, and also said they would waive the $50 early check-in fee because I’m a Hilton member. When we arrived around 12:30 p.m. after a 5-hour drive with two infants, my husband went in to check us in. The staff told him we’d have to pay the early check-in fee. When I went in and explained that I had already confirmed the waiver, they finally found the note and apologized — but it was a frustrating start. They placed us on the 24th floor, and there were no luggage carts available. The front desk said they only have three carts for the entire hotel (which has around 26 floors), so we had to carry all our luggage upstairs with two small children. When we got to our room, it had a strong, unpleasant odor — something between mold and old carpet. I called the front desk about the missing crib, since they’d confirmed they would have it ready for us. The front desk said they would “check and call back,” but no one ever did. I called again later, only to be told they ha

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10

Amanda

3. Okt. 2025

·

Aufenthalt am 1 Nacht

They staff here were amazing. We were in town for a very unique situation and when our plans changed they were so accommodating and great to work with. Rooms were comfy too and very clean.

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10

Robert

27. Sept. 2025

·

Aufenthalt am 2 Nächte

This location right in the heart of the Galleria area is the perfect hotel for a nice couples retreat. The staff was exceptional and went out of their way to make sure that our stay was as great as possible. They're always available with just a short phone call away from the in-room phone. I needed a wine chiller bucket full of ice on the night that we arrived. I called down to get one and the manager had one sent right up. The breakfast buffet is phenomenal! I highly recommend it to all. We will definitely be staying here again.

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10

Juana

24. Aug. 2025

·

Aufenthalt am 1 Nacht

Excellent service overall

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6

Timothy

21. Aug. 2025

·

Aufenthalt am 2 Nächte

I would have more stars but the front desk was rude after checkout when I called to see why I had a $40 charge. She told me it was for overnight parking but I didn’t park overnight. I borrowed my cousins car then parked long enough to pick up my friend waiting in the room. We went shopping and out to eat then came back, unloaded the car, and took it back. I was charged over night for that. The woman who answered the phone was rude and would not correct the mistake. When I told her I was never explained an over night parking fee for parking a couple hours she replied “there are signs.” I was left with a bitter taste in my mouth from what I would have otherwise said was an extremely pleasant stay.

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2

Guillermo

18. Aug. 2025

·

Aufenthalt am 2 Nächte

This was the worst experience I’ve ever had a Hilton hotel and I’ll go as far as to say it was my worst hotel experience I’ve ever had to deal with. From start to finish this was an overall bad experience. The only thing that’s was good about the place was leaving it. When we first arrived which was around 4:00, 4:05 the latest. Stood in line for over 15 minutes because one for the receptionist decided to walk away(who I later find out is the manager). Upon Check it I was told “sorry for the delay room service is running behind schedule. The fact that the check out is 12pm and they couldn’t clean it before 4pm is unacceptable my family had travels 4 hours on road to get there and to find out we had to wait another hour to get a room is sad. We got our room at 5:20. The only reason was because I went up asking for a manager to ask about our room. We where offered free parking for our stay which at checkout they still charged me and laughed at me for explaining to them why they weren’t supposed to charge me I told them it was because of my situation at check in and who I spoke to and they still laughed at me and gave me false information about the manager on duty. The room were dirty. Parts of the rug looked like they had mold, shower tub was dirty, a lot of stains on the carpet and walls.

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10

Jon S

21. Apr. 2025

·

Aufenthalt am 2 Nächte

Your Managers were excellent helping us sort out the Orbitz booking getting messed up for us. Your team went above and beyond. We really appreciated it.

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6

Marleny

27. März 2025

·

Aufenthalt am 3 Nächte

Having only one elevator working for such a huge building is unacceptable I was there for the whole weekend and there were no signs of it trying to be fixed. Customer service could improve some front desk agents were super friendly while others were very rude. Our check in agent was very nice !

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die Lage in der Nähe der Galleria, Restaurants und wichtiger Straßen ist ein großer Pluspunkt und oft sind Einkaufsmöglichkeiten und Restaurants fußläufig erreichbar. Einige Gäste erwähnten jedoch Sicherheitsvorfälle oder Vorfälle in der Tiefgarage.

Gastronomie

Die Meinungen zum Essen sind unterschiedlich: Einige lobten das Restaurant und das Frühstück, aber viele fanden Frühstück, Kaffee und Zimmerservice teuer, mit gelegentlich begrenzten Öffnungszeiten oder Serviceproblemen.

Monat	Durchschnittspreis
Januar	106 $
Februar	117 $
März	150 $
April	122 $
Mai	143 $
Juni	166 $
Juli	131 $
August	123 $
September	106 $
Oktober	118 $
November	108 $
Dezember	96 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $140	15 $136	16 $118	17 $118	18 $120	19 $131
20 $118	21 $131	22 $131	23 $131	24 $131	25 $134	26 $134
27 $118	28 $131	29 $130	30 $131

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $132	2 $135	3 $132
4 $132	5 $132	6 $132	7 $132	8 $131	9 $132	10 $132
11 $132	12 $132	13 $131	14 $132	15 $132	16 $132	17 $131
18 $132	19 $132	20 $130	21 $132	22 $132	23 $131	24 $131
25 $132	26 $133	27 $131	28 $132	29 $133	30 $132	31 $132

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Zimmer, 1 King-Bett, barrierearm (Roll-in Shower)

Suite, Mehrere Betten, Balkon

Zimmer, Mehrere Betten, Balkon

Zimmer, 1 King-Bett

Suite, 1 King-Bett und Schlafsofa, Balkon

Zimmer, 1 King-Bett, barrierearm

Suite, 2 Queen-Betten, barrierearm, Balkon

Zimmer, 2 Doppelbetten, Ausstattung für hörgeschädigte Menschen (Mobility and Hearing)

Suite, 1 King-Bett, barrierearm, Balkon

Zimmer, 1 King-Bett, Balkon

Suite, 2 Queen-Betten, barrierearm, Kühlschrank und Mikrowelle

Zimmer, 2 Queen-Betten

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

Optionale Extras

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