Name: Holiday Inn Express & Suites Rocky Mount Smith Mountain Lake by IHG
Address: 395 Old Franklin Turnpike, Rocky Mount, Virginia, United States of America, Rocky Mount, Virginia, US
Price range: $116–$252 per night
Rating: 8.52

What guests think

At Holiday Inn Express & Suites Rocky Mount Smith Mountain Lake by IHG, travelers praise friendly staff, clean and comfortable rooms, and a satisfying complimentary breakfast, while noting renovations that affect some areas and amenities, including the elevator and pool.

Location is generally convenient for highway access and local errands. Some guests also reported occasional maintenance or housekeeping lapses and sporadic noise from traffic, the lobby, or upstairs rooms. Good choice if you value friendly service and comfort; confirm amenity availability before you book.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations and intermittent elevator outages are noted, and experiences with the indoor pool and hot tub range from enjoyable to unclean or out of order.

Related guest reviews

2

Donald

Jun 22, 2024

·

Stayed 1 night

This property is currently under renovation. This should be #1 in the listing description. When we arrived exhausted and after 3pm, we were advised there were NO rooms available at this time, "we made our reservation 24hrs in advance" Finally we were placed in rm#318 on the same floor as the tile workers using very loud cutting equipment. The dust was choking thic, eyes were burning and my Registered Service Animal was sneezing continuously. We were offered a replacement that would be ready in 30 mins ? We electric to tough it out after 30 mins and no notification of any room been readied! Next morning we were awakened by a construction worker pounding a bucket with a hammer at the hallway end. It was horrific for both of us, no rest, no compensation, no we won\'t be back. This property is a poor reflection of the IHG group. At least stop expecting people to adhere to the environment and hazards a d close that floor until completely renovated and cleaning has been addressed ? Or expect more negative comments from paying customers!

10

Obie

Nov 9, 2024

·

Stayed 1 night

The property is showing some age but it's undergoing renovations. Every staff member I encountered was friendly and professional.

4

Patrick

Mar 5, 2023

·

Stayed 1 night

The room was spacious and clean. The breakfast was very good. The hot tub was non functioning and after a very long drive, I was looking forward to that feature. it's also one of the reasons that I chose this hotel.

4

Michael

Mar 6, 2024

·

Stayed 4 nights

I booked for 4 nights & was never made aware the elevator was inoperable. My luggage is 40 lbs & the only room they had available was on the 3rd floor. Not ADA compliant at all!

10

Kim A

Feb 25, 2024

·

Stayed 1 night

Other than the elevator not working, it was a great stay. All of the staff was incredibly friendly and helpful!

10

Karen

Dec 13, 2025

·

Stayed 1 night

We have stayed at many hotels in this area of Virginia. This hotel wins the prize as the best!!! We reserved the room that offered extra space. This was a fantastic hotel room! Great if you are traveling with kids. I loved the shower head--it has like a rain forest rain option--was awesome! The room had a very modern and efficient decor --with everyhting you needed--coffee maker,refrig, microwave, and extra kitchen sink. We loved the steamy indoor pool room with a great hot tub!!! You could turn up the heat in the swimming pool. :) Hotel was very clean everywhere. This was the best hotel breakfast we've had in years!!!!!! Very well done! SUPER friendly and helpful staff!!! We will stay there again!

6

Kevin

Sep 1, 2024

·

Stayed 1 night

Property was under renovation and it was needed. Should be nice once it’s complete

4

Ryan

Jul 7, 2024

·

Stayed 1 night

Our original room, the AC was not working. They did give us a new room but was not apologetic about the inconvenience. Room was clean. The pool area was disgusting. It smelled like something died. The water was a a weird color. The trash cans outside were full and made it unpleasant to be out there. The breakfast however was delicious. Mens pool bathroom looked like it hasn’t been cleaned in a month. 4 empty rolls of toilet paper and trash was overflowing onto the floor. We are IGH members and did the late checkout. About every 30 minutes housekeeping was at the door. Told them what time we were leaving and still continued to come to the door. The upgraded room was nice and the ac was great

2

Megan

Jan 16, 2023

·

Stayed 19,372 nights

I booked this hotel in the winter for my husband and son so they could swim. The pool was so gross they couldn’t get it. Same with the hot tub. It was green and had debris in it. They are not super picky and don’t have high pool standards. They just wanted to swim and it was visibly disgusting. It was also over $150 for one night not to have working amenities. We will not be returning and are pretty disappointed.

4

Henry

Aug 27, 2023

·

Stayed 2 nights

Average hotel, other than the elevator was broke down and we were on the third floor

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Cleanliness

Many guests describe clean rooms and public areas, but several report bugs, construction dust, and occasional housekeeping lapses.

Related guest reviews

6

John

Oct 7, 2024

·

Stayed 1 night

They are obviously going thru a remodel and the place truly shows it. The room was huge but very barren. Lot's of dust and debris every where. I think they could do better to clean up some of the remodel.

10

Cyndi

Jan 12, 2026

·

Stayed 3 nights

The only negatives were a bit of noise from truck parking and the shower being lukewarm in the evening . It was clean with good variety at breakfast. The fresh ground coffee was very nice. Super friendly and helpful staff.

6

Zacharia

Jun 16, 2024

·

Stayed 1 night

The lobby area and elevator were dirty and not in proper condition

10

Kenneth

Aug 22, 2025

·

Stayed 3 nights

Exceptional! Spacious room, very clean and comfortable. New hotel, modern and beautiful. No negatives at all.

10

Karen

Dec 13, 2025

·

Stayed 1 night

We have stayed at many hotels in this area of Virginia. This hotel wins the prize as the best!!! We reserved the room that offered extra space. This was a fantastic hotel room! Great if you are traveling with kids. I loved the shower head--it has like a rain forest rain option--was awesome! The room had a very modern and efficient decor --with everyhting you needed--coffee maker,refrig, microwave, and extra kitchen sink. We loved the steamy indoor pool room with a great hot tub!!! You could turn up the heat in the swimming pool. :) Hotel was very clean everywhere. This was the best hotel breakfast we've had in years!!!!!! Very well done! SUPER friendly and helpful staff!!! We will stay there again!

6

Onica

Dec 1, 2025

·

Stayed 1 night

The rooms wer clean. However, There were a lot of bugs

10

Steven

Nov 30, 2024

·

Stayed 3 nights

Hotel was very clean. Staff was friendly and helpful.

6

Pamela

Mar 26, 2024

·

Stayed 1 night

construction dirt and debris; footprints from construction dust everywhere - even in "clean" rooms; dirty footprint in bathtub. Saw bedbug in one of the rooms we rented. Receive partial refund only and only after making a fuss. Should have been more. Desk staff wasn\'t concerned and hard to get action on it.

2

Scott

Nov 14, 2023

·

Stayed 3 nights

Terrible experience. There were bugs in our room - when we told front desk, all they did was provide us a vacuum.

8

Erin

Nov 10, 2024

·

Stayed 1 night

Room was clean, staff was friendly, beds were comfortable, breakfast area was clean and maintained well by staff. Overall good experience and would stay here again.

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Rooms

Rooms are often spacious, comfortable, and modern with good beds and amenities. Some guests cite noise from the road, lobby, or upstairs and occasional maintenance issues like TV or AC problems and slow-to-heat showers.

Related guest reviews

8

Jill

Apr 7, 2025

·

Stayed 1 night

Nice and clean hotel, just make sure not to get a room on the road side. It was very noisy when you’re trying to sleep. The staff was very friendly, even gave us warm cookies when we checked in. Really nice breakfast as well. Definitely would stay here again but on backside of hotel

8

Matthew

Sep 14, 2025

·

Stayed 1 night

Probably the best option in the area. Staff was great. Little bit of damage to the ceilings and took a while for the water in the shower to get hot, but overall a nice stay.

6

Heather

May 20, 2024

·

Stayed 1 night

The TV did not work, the AC unit was extremely loud and the house cleaner walked into our room without knocking during the early morning. Work was being done in the hotel but a lot more could be done.

8

Kathleen

Jun 9, 2025

·

Stayed 1 night

The room I was placed in was right beside the lobby and very noisy.

10

Kenneth

Aug 22, 2025

·

Stayed 3 nights

Exceptional! Spacious room, very clean and comfortable. New hotel, modern and beautiful. No negatives at all.

10

Karen

Dec 13, 2025

·

Stayed 1 night

We have stayed at many hotels in this area of Virginia. This hotel wins the prize as the best!!! We reserved the room that offered extra space. This was a fantastic hotel room! Great if you are traveling with kids. I loved the shower head--it has like a rain forest rain option--was awesome! The room had a very modern and efficient decor --with everyhting you needed--coffee maker,refrig, microwave, and extra kitchen sink. We loved the steamy indoor pool room with a great hot tub!!! You could turn up the heat in the swimming pool. :) Hotel was very clean everywhere. This was the best hotel breakfast we've had in years!!!!!! Very well done! SUPER friendly and helpful staff!!! We will stay there again!

10

Jesus

Aug 10, 2025

·

Stayed 1 night

Great location and nice rooms, the staff is always friendly and make you feel welcome. This is our 4th stay at this hotel and we look forward to staying here later in the year as well.

10

Jesus

Jan 16, 2025

·

Stayed 4 nights

Staff was very friendly and breakfast was also good. Clean and comfortable beds, looking forward to staying there again next month.

10

Julia

Apr 26, 2025

·

Stayed 1 night

Rooms need thicker carpet. The guests above us were too loud.

6

Mira

Jul 13, 2023

·

Stayed 1 night

Bath tub was not able to be used, very clogged drain. But breakfast buffet was amazing!

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Service

Service is widely described as friendly and helpful, with staff resolving issues and accommodating needs. Some guests experienced check-in problems through third-party bookings, limited apologies, or room assignment/housekeeping missteps.

Related guest reviews

10

Kenneth

Aug 1, 2024

·

Stayed 2 nights

We stay here every year while visiting family in the area. Nick at the front desk was super helpful when we had Wi-Fi trouble with our phones. Breakfast is always top notch and they really stay on top of keeping it stocked. Only issue was an upstairs neighbor stomping, not casually walking, across the floor continuously. Not the hotel’ fault though.

6

Laura

Jun 22, 2025

·

Stayed 1 night

The front desk was very helpful Nd hotel is clean. I had reaerved a room with 2 queens but was given a king bed room. They saw my reservation but said the queens were all booked, though those rooms had not been checked in yet. Glad i knew my travel partner well.

10

Chase

Nov 29, 2025

·

Stayed 3 nights

Staff always had a great attitude, room was very tidy.

8

Theo

May 27, 2025

·

Stayed 1 night

The Worst thing was Hotels.com booking. Upon arrival the room is indeed Booked, yet My credit card or Hotels.com Virtual card is not on attached to the reservation. Luckily the staff called their manager and made the necessary adjustment bu manually attaching said virtual card to my reservation. This delayed checking in after a long day of fun and driving. Not Impressed with Hotels.com platform.

8

Paula

Aug 6, 2024

·

Stayed 1 night

Expedia and the hotel need to talk to each other. The check in process was awful.

8

Cynthjia

Aug 11, 2024

·

Stayed 1 night

I did not like the check in problems.

4

Cynthia

Apr 3, 2023

·

Stayed 1 night

Tired hotel, plastic hanging in lobby, front desk clerk was not helpful, elevator was very unreliable so I took stairs, fell up stairs carrying luggage, couldn’t find ice machine, tried to order dinner, not one delivery service would deliver so I did curbside delivery at Applebees across the street. One hour late, forgot some items, whole experience was a DISASTER

10

Joseph

Mar 31, 2023

·

Stayed 1 night

Everyone was so nice. They gave me extra time to check out. They were so kind and considerate to my daughters and I. We had brought my wife of 62yrs back home to her final resting place. Thanks so very much

10

KRISTA

Feb 4, 2025

·

Stayed 1 night

Cheryl who was working the front desk that evening was excellent and worked with us as we needed to change/add a reservation. So grateful for her professionalism, kindness and willingness to listen and address my questions. Hotel breakfast was wonderful. Our stay was excellent.

10

Mervin

Aug 6, 2024

·

Stayed 2 nights

Superb staff, responsive and accommodating.

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AI-generated summary based on recent guest reviews

Location

Location is generally convenient for highway access and nearby shopping and dining, and works well for visits to Ferrum College. One reviewer noted limited restaurant options close by.

Related guest reviews

10

Cidalia

Aug 10, 2024

·

Stayed 1 night

Convince to highway

8

Richard

Feb 20, 2023

·

Stayed 1 night

close to Ferrum college

8

Elizabeth

Apr 16, 2024

·

Stayed 2 nights

This location is very convenient to shopping, dining and fueling up for the trip home.

10

Jesus

Aug 10, 2025

·

Stayed 1 night

Great location and nice rooms, the staff is always friendly and make you feel welcome. This is our 4th stay at this hotel and we look forward to staying here later in the year as well.

8

Loretta

Oct 8, 2025

·

Stayed 1 night

Enjoyed peace and quiet

10

Dustin

Mar 10, 2025

·

Stayed 1 night

Convenient location. Appears to be a new hotel. Everything clean and quiet. Oh!! I particularly appreciated that I could control the fan AND there was a blind to completely block out sunlight.

10

Cary William

Sep 2, 2025

·

Stayed 1 night

Great place to stay in town! great staff.

10

Jeff

Aug 25, 2024

·

Stayed 2 nights

Nice hotel. Not a lot of great restaurants around

10

Jesus

May 7, 2025

·

Stayed 1 night

Highly recommend this hotel, great location.

10

Jennifer

Aug 22, 2025

·

Stayed 2 nights

Great stay, convenient and no fuss.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality, selection, and coffee, though a few guests mentioned an out-of-order pancake machine, repetitive meat choices, or orange juice quality.

Related guest reviews

10

Kenneth

Aug 1, 2024

·

Stayed 2 nights

We stay here every year while visiting family in the area. Nick at the front desk was super helpful when we had Wi-Fi trouble with our phones. Breakfast is always top notch and they really stay on top of keeping it stocked. Only issue was an upstairs neighbor stomping, not casually walking, across the floor continuously. Not the hotel’ fault though.

10

Mark

Aug 23, 2025

·

Stayed 1 night

I was DJ'ing a wedding outside of Rocky Mount — but I would recommend this beautiful mountainous area to any traveler who wants a little respite from the city. The hotel is very nice — clean and well maintained, with a friendly and helpful staff. I never got opportunity to use the swimming pool, but the complimentary breakfast was good — and the availability of coffee at any hour was especially appreciated.

10

Darla

Jan 23, 2025

·

Stayed 2 nights

Quick weekend trip with family to go house hunting. Very clean rooms. Great breakfast that is included.

10

Cyndi

Jan 12, 2026

·

Stayed 3 nights

The only negatives were a bit of noise from truck parking and the shower being lukewarm in the evening . It was clean with good variety at breakfast. The fresh ground coffee was very nice. Super friendly and helpful staff.

10

Ralph

Oct 7, 2025

·

Stayed 1 night

Room was clean. Service was good. Breakfast was okay except the orange juice. It did not taste very good.

10

Karen

Dec 13, 2025

·

Stayed 1 night

We have stayed at many hotels in this area of Virginia. This hotel wins the prize as the best!!! We reserved the room that offered extra space. This was a fantastic hotel room! Great if you are traveling with kids. I loved the shower head--it has like a rain forest rain option--was awesome! The room had a very modern and efficient decor --with everyhting you needed--coffee maker,refrig, microwave, and extra kitchen sink. We loved the steamy indoor pool room with a great hot tub!!! You could turn up the heat in the swimming pool. :) Hotel was very clean everywhere. This was the best hotel breakfast we've had in years!!!!!! Very well done! SUPER friendly and helpful staff!!! We will stay there again!

10

TERRY

Sep 29, 2025

·

Stayed 1 night

Fast early check in room was clean bed was good nice breakfast overall a great stay.

10

KRISTA

Feb 4, 2025

·

Stayed 1 night

Cheryl who was working the front desk that evening was excellent and worked with us as we needed to change/add a reservation. So grateful for her professionalism, kindness and willingness to listen and address my questions. Hotel breakfast was wonderful. Our stay was excellent.

8

Jennifer

Dec 30, 2023

·

Stayed 4 nights

Our stay here was good!! The breakfast wasn’t the best. Pancake maker worked one day and then was out of order. Maybe a different meat offered besides sausage every day would have been good. I think all guest should have been told they would be doing construction ahead of time. One day the water was off for a few hours starting at 11am. They hung a sign on the elevator door the night before. Slight inconvenience since that was the day we were going to the pool and had to wait to shower. The pool was great though! Everyone there was very nice as well!

6

Mira

Jul 13, 2023

·

Stayed 1 night

Bath tub was not able to be used, very clogged drain. But breakfast buffet was amazing!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$125
February	$129
March	$150
April	$137
May	$149
June	$150
July	$142
August	$142
September	$165
October	$172
November	$147
December	$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $252	16 $166	17 $157	18 $180	19 $187
20 $129	21 $134	22 $156	23 $155	24 $160	25 $186	26 $235
27 $116	28 $137	29 $145	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $133	2 $206	3 $201
4 $124	5 $130	6 $147	7 $159	8 $151	9 $195	10 $182
11 $128	12 $141	13 $164	14 $141	15 $197	16 $197	17 $180
18 $135	19 $153	20 $153	21 $152	22 $145	23 $162	24 $161
25 $140	26 $150	27 $171	28 $181	29	30	31

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed (Extra Floor Space)

Standard Room, 1 King Bed, Accessible (Communication, Mobility)

Suite, 1 King Bed with Sofa Bed, Accessible (Communication, Accessible Tub)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds (Extra Floor Space)

Suite, Multiple Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed with Sofa Bed

Suite, 1 King Bed with Sofa Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Rocky Mount Smith Mountain Lake by IHG

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Prices for upcoming dates