Arthotel ANA Gold

Tired hotel with no curtain in my room and far too hot although the radiator was switched off. The shower head would not hold up and the bed was very soft - ok for some people I know, but not me. There was no breakfast other than coffee and worst of all there is only a small time with any staff. That’s no help if you’re facing a keypad to get in. The telephone number to a sister hotel cuts off if you select the English option and if you take the German option they are not exactly helpful - I am still waiting for a call back that was promised in five minutes!

Property was in extremely bad shape, no staff at check-in even at a reasonable hour (4:30pm), bathroom had mold in shower, bed was uncomfortable, no water or other amenities in room. Would not recommend

You have to rely on yourself as there are no personnel in the hotel especially at night. They are only there in the morning.

Terrible hotel. Didn’t give us full instructions on the way to enter after 10pm as we were late and just ignored emails asking questions about parking and breakfast. The front lady in the morning was incompetent. We asked how much breakfast was and after typing on the computer for 10 min said it was 17 euro pp which is insane. The blinds in the room wouldn’t close and so we had a terrible sleep and no fan on room or air conditioning. Very dirty in places in room as well.

Its was a last minute hotel for us, and 3 stars is a bit high - but there was a indoor pool that pulled 2 stars from us. Guess no one in Germany speaks English anymore, and there was no services to our stay -