Sugar Marina Hotel - ART - Karon Beach

If you are unlucky enough to be placed in the rear boutique hotel they claim to be a 4 star hotel I am sorry in advance. The room we were provided reeked of dead fish and mold. Tried to air out some of that smell and it really just brought in more dead fish smells from the outside. This is not a 4 star hotel. Clogged sink from day one is also unacceptable. No bell man to help with bags is also unacceptable when we had to walk such a long way. Secondly, we were not provoded an alternative since they were fully booked. The only option we were given was to wait for the next day. So we said no and left. Even though this was a non refundable stay, Expedia still refunded us due to the hotel's neglect. I also advised them to change their rating because I have never seen a boutique hotel be considered 4 stars. A swimming pool is not an automatic 4 star qualifier. Anyhow, I urge everyone to stay away from this hotel even though the location is great.

What you need they have solid !!!

Stayed in the deluxe pool acess room. Bathroom facilities could be refurbished (tile e grouting). Overall the facilties are ok and staff are very approachable

I loved the large bedroom with 1 king bed and 2 bunk beds, it was perfect for us (2 adults and 1 child). On top of that we had access to a semi private pool (accessible to only four bedroom) which was great to relax sometimes. I also loved that they provided towels you could bring to the beach as well, it's a game changer for me, had I known in advance it would have saved me some space in the suitcase. The main swimming pool is simple but great with kids as they have a small kids area with a water slide that my son (5yo) loved. Breakfast was doing the job overall but nothing special, just a typical buffet. It was a little crowded (high season), pastries were not good at all but the Thai dish (noddle, fried rice...) and waffles were great. now for the location: it is very near Karon beach, like a 2 minutes walk. And there are also plenty of options to eat nearby without the need to get a taxi or tuktuk.

Excellent stay! Would recommend to anyone. The only reason we didn’t give it five stars is our room was against the elevator and there was loud mechanical noises whenever it was used. But otherwise was amazing