Thavorn Palm Beach Resort Phuket

Lovely friendly staff.

Good place for kids, convenient location

The bar staff were really good to entertain and be friendly. The buffet was fine and overall a nice hotel. But the rooms temperature was horrible. Very warm. We told the staff, they sent over “technicians” who measured the temperature of the air in the A/C vent, and Said it was working. But the airflow was the problem, as almost no air game out. We had them come back, and they just Said it was working. This resulted in us often not falling asleep before 01.00 due to the heat. Quite unpleasent. Our former hotel in Khaolak had working A/C, so the difference was very Big. Will not go back to the hotel, Since we had horrible sleep and no help came from the hotel, despite several contacts.

3/5 Stars Overall, this is a nice hotel with friendly and welcoming staff. The property itself is pleasant, and the breakfast buffet was good with a decent selection. The general cleanliness was acceptable, and we appreciated the kindness of the team throughout our stay. However, there were a few issues that unfortunately left us with a slightly sour aftertaste. The main problem was housekeeping. On multiple days, the cleaning staff did not come between 10 AM and 4 PM, which is typically when guests are out by the pool or away from the room. Even though we placed the “Please clean my room” sign on the door for about six hours, our room was not serviced. This happened on two days. Instead of cleaning, we were given vouchers worth 150 baht per day (300 baht total). While we appreciated the gesture, the vouchers turned out to be frustrating. They stated that they were valid at all beverage and food outlets, so we assumed this included the minibar in our room. However, when checking out, we were informed that the vouchers did not apply to the minibar — something that was not specified on the voucher itself. As a result, we had to pay extra. The amount was not significant, but it was disappointing because the compensation for not receiving housekeeping already felt minimal compared to the cost of the stay. Additionally, during checkout, there was confusion regarding the minibar charges. The minibar contents did not match what was listed, and we were initially charged for item

5 star