Grand Palladium Select Costa Mujeres - All Inclusive
From
369 $
/ Nacht
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From
369 $
/ Nacht
Über diese Unterkunft
Entspann dich im Wellnessbereich, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 3 Außenpools, Wasserpark (kostenlos) und Tennisplät...
Annehmlichkeiten
Entspann dich im Wellnessbereich, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 3 Außenpools, Wasserpark (kostenlos) und Tennisplätze im Freien.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Businesscenter, ein Textilreinigungsservice und eine rund um die Uhr besetzte Rezeption. Du kannst von dem kostenpflichtigen Flughafentransfer profitieren und findest vor Ort außerdem Folgendes vor: Parkservice (kostenlos).
Gastronomie
Genieße lokale und internationale Küche im Isla Blanca (ShowCooking), einem Restaurant, wo du den Blick auf den Garten genießen kannst, oder bleib bequem auf deinem Zimmer und nutz den Zimmerservice (rund um die Uhr). Entspann dich mit einem Cocktail der Strandbar oder der Poolbar oder suche eine der 10 Bars/Lounges auf. Ein inbegriffenes Frühstücksbuffet wird täglich von 07:00 Uhr bis 11:00 Uhr angeboten.
Zimmer
Fühl dich in einem der 493 klimatisierten Zimmer mit kostenlose Minibar und Smart-TV wie zu Hause. Die Zimmer haben eigene möblierte Balkone oder Patios. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Kabelempfang. Es sind eigene Badezimmer mit Badewannen und Duschen (separat) vorhanden, die Whirlpools und Designer-Toilettenartikel bieten.
Lage
Grand Palladium Select Costa Mujeres - All Inclusive in Costa Mujeres ist nur 11,1 km von Ultramar Fähre Puerto Juárez und 15,3 km von Plaza 28 entfernt.
Was ist in der Nähe?
Playa Mujeres Golf Club(1.1 Meilen)
Playa Mujeres(1.5 Meilen)
Fährhafen Punta Sam(3.3 Meilen)
Punta Sam Strand(3.3 Meilen)
El Meco (archäologische Stätte)(4.7 Meilen)
Unterwassermuseum Arrecife El Meco(4.9 Meilen)
El Niño Strand(5.9 Meilen)
Fährterminal Gran Puerto(6.9 Meilen)
Ultramar Fähre Puerto Juárez(6.9 Meilen)
Ikonographisches Museum der Carrera Panamericana(7.5 Meilen)
Iglesia Adventistas del Séptimo Día(8 Meilen)
Mercado 23(8.3 Meilen)
Cancun Mall(8.6 Meilen)
Parque las Palapas(8.8 Meilen)
Teatro Xbalamqué(8.9 Meilen)
Der bevorzugte Flughafen für Grand Palladium Select Costa Mujeres - All Inclusive ist Flughafen Cancún (CUN)(19.5 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Zimmerservice
Parkservice
Informationsschalter für Ausflüge
Lage
Vialidad Paseo Mujeres, Costa Mujeres, Isla Mujeres, Bundesstaat Quintana Roo, Mexiko
Playa Mujeres Golf Club (1.1 Meilen)
Playa Mujeres (1.5 Meilen)
Fährhafen Punta Sam (3.3 Meilen)
Punta Sam Strand (3.3 Meilen)
El Meco (archäologische Stätte) (4.7 Meilen)
Unterwassermuseum Arrecife El Meco (4.9 Meilen)
Zimmeroptionen
9
Junior-Suite
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
Anzahl Schlafplätze 3
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
9
Junior-Zimmer, Meerblick
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
Anzahl Schlafplätze 3
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
6
Loft Suite Jacuzzi Terrace
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
Anzahl Schlafplätze 3
1076 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
8
Junior Suite Pool Access
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
Anzahl Schlafplätze 3
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
9
Junior Suite Poolside
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
Anzahl Schlafplätze 3
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
7
Junior-Zimmer, Meerblick (Single Use)
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
7
Junior Suite Pool Access Single Use
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
6
Loft Suite Jacuzzi Terrace Single Use
Zimmerdetails
1 Großes Doppelbett
und 1 Schlafsofa
2 Doppelbetten
und 1 Schlafsofa
1076 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
9
Junior Suite Poolside Single Use
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
7
Junior-Suite (Single Use)
Zimmerdetails
2 Doppelbetten
und 1 Schlafsofa
1 Großes Doppelbett
und 1 Schlafsofa
710 ft²
Balkon oder VerandaKlimaanlageWLAN (kostenlos)Separates Wohnzimmer
Gästebewertungen zu Grand Palladium Select Costa Mujeres - All Inclusive
8.3
Sehr gut
Basierend auf 1.002 verifizierten Bewertungen
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Das Grand Palladium Select Costa Mujeres - All Inclusive ist eine weitläufige Strandanlage mit mehreren Pools, Kinderbereichen und einem beliebten Spa. Viele Gäste loben die aufmerksame Mitarbeit und die Concierges, jedoch variieren die Gesamterfahrungen je nach Service und Organisation.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
Das Grand Palladium Select Costa Mujeres - All Inclusive ist eine weitläufige Strandanlage mit mehreren Pools, Kinderbereichen und einem beliebten Spa. Viele Gäste loben die aufmerksame Mitarbeit und die Concierges, jedoch variieren die Gesamterfahrungen je nach Service und Organisation.
Die Einrichtungen sind umfangreich, mit Pools und einem breiten Strand; jedoch sind Mücken häufig und Wartezeiten auf Golfcarts oder Boote sowie die Größe des Resorts können lange Wege erfordern. Die Zimmer sind generell geräumig und modern, aber es gibt immer wieder Beschwerden über schwache Klimaanlagen, hohe Luftfeuchtigkeit und gelegentliche Mängel bei der Instandhaltung oder Reinigung. Das gastronomische Angebot ist vielfältig, aber die Qualität von Essen und Getränken wird von einigen als uneinheitlich empfunden, Restaurantreservierungen können schwer zu bekommen sein und eine Reihe von Gästen berichteten über Magenbeschwerden. Erwarten Sie einen schönen, abwechslungsreichen Aufenthalt mit variablem Service und einer uneinheitlichen Qualität des Essens.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Große, gepflegte Anlage mit mehreren Pools, einem beliebten Spa, Strandzugang, Einrichtungen für Kinder, Tennisplätzen und Transport vor Ort mit Golfcarts und Booten. Einige Gäste berichten von langen Wartezeiten auf Shuttlebusse, einem begrenzten Nachtleben und häufigen Mücken.
Ähnliche Gästebewertungen
10
maria
7. Sept. 2024
·
Aufenthalt am 5 Nächte
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
10
delvina
4. Sept. 2025
·
Aufenthalt am 1 Nacht
This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
8
Andres
4. Aug. 2025
·
Aufenthalt am 4 Nächte
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
El servicio de carritos y botes es ineficiente. Se camina mucho bajo el sol y con niños es muy cansado
6
Martin
4. Sept. 2023
·
Aufenthalt am 1 Nacht
La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.
La calidad de las bebidas no valen el precio del hotel. El sport bar está abandonado, los juegos rotos. El servicio al cuarto a las 6pm te dan 1 hora y media de tiempo de espera. Los carritos para transportarte entran 6 personas y vienen cada 10 minutos. No vuelvo q hospedarme en este hotel, no fue de mi agrado.
8
Larry
4. Okt. 2025
·
Aufenthalt am 3 Nächte
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
The spa was excellent.The disappointment was the mosquitos were horrible day and night.
10
GAGANDEEP
29. Jan. 2024
·
Aufenthalt am 4 Nächte
Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.
Great Resort!!! Amazing!!!! Its Huge. So many activities to do. Kids club is great and kids pool. You can leave the kids under their supervision and do your own stuff / look around the resort as there is bunch of stuff to do. In resort Boat and Cart Shuttle service is amazing. Highly Recommended!!!! The food also is great. Must try Italian Restaurant (PORTOFINO). If you are staying in Family Selection, the Butler’s (Luis and Frida) are so helpful. They provide the full day activities and shows list till the end of the day.
10
Jaime
6. Okt. 2025
·
Aufenthalt am 2 Nächte
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
8
Khalia Debra
17. Okt. 2025
·
Aufenthalt am 9 Nächte
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
Overall, I had a good stay at the hotel. The staff and service was really excellent (at times it felt like service overload); but the resort had good facilities; and plenty of excursions. The tennis facilities were also excellent.
10
Emily
12. Juli 2024
·
Aufenthalt am 5 Nächte
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
8
Tracy
7. Apr. 2025
·
Aufenthalt am 6 Nächte
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
Overall, my family (2 adults, 2 young children) had a nice visit to this resort. Upon check-in, we upgraded to the Family Selection area, which provided access to an additional pool and kids activities during our stay. We also had a butler, who answered all of our questions in person and through WhatsApp. They were also able to get us boxed lunches for our excursions and the flight home. We loved all of the pools and resort restaurants. Our kids also loved the kids theater shows, which happened at 8:00pm daily. We also appreciated the frequent shuttle carts to help us get around the property. The beach was nice, but there were high winds during our stay, so we didn't spend much time there. Removing one star because the property had some maintenance issues. Some with our room, which were promptly fixed once we reported with our butler. Another with a jagged table edge at a restaurant which ripped my husband's shirt and also sliced my son's cheek open (promptly treated by a resort medic).
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Sauberkeit
Viele Gäste finden die Zimmer und Gemeinschaftsbereiche sauber und loben das Reinigungspersonal. Andere berichten von unbeständigen Standards, einschließlich schmutziger oder feuchter Zimmer, fleckiger Bettwäsche, fehlender Handtuchlieferungen, herumstehender Geschirr und unsauberer Toiletten.
Ähnliche Gästebewertungen
6
Any
1. Sept. 2023
·
Aufenthalt am 6 Nächte
The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.
The hotel is beautiful however it is not clean at all. My room was dirty and you can see that others areas of the hotel are dirty too. The room service is not effective because sometimes you have to wait for two hours. So does not make sense. Also, if you travel with a baby it is a problem to have milk for them because they do not refill the minibar with milk but beer is ok, if you go to the main buffet you can ask for milk but do not forget the the baby bottle if not there’s no way to get it. My baby also likes oatmeal for dinner sometimes and one day I wait 2 hours for it on the buffet and this hotel is supposed to be family friendly. Overall is ok but not a five star hotel like they said.
4
Canique
1. Sept. 2025
·
Aufenthalt am 2 Nächte
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
4
Fuat
20. Feb. 2025
·
Aufenthalt am 3 Nächte
We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
We had to leave our personal belongings with the staff when we first got there. My Valentino wristlet got stolen. So disappointed! Towels were very old. Room got cleaned only once during our stay and the bathroom flooded every time we took a shower. Food was ok. Good service.
10
Franklin Elias
15. Nov. 2025
·
Aufenthalt am 5 Nächte
Great cleaning staff
Great cleaning staff
10
Pometheus
12. Okt. 2025
·
Aufenthalt am 1 Nacht
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
4
Lauren
18. Jan. 2025
·
Aufenthalt am 4 Nächte
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
10
Kiswe
10. Okt. 2025
·
Aufenthalt am 4 Nächte
Clean room, great staff, amazing time
Clean room, great staff, amazing time
6
Bhupinder
19. Nov. 2025
·
Aufenthalt am 2 Nächte
Room passage not clean and time clock for alarm not Room is ok
Room passage not clean and time clock for alarm not Room is ok
4
JULIO ALEJANDRO
3. Jan. 2025
·
Aufenthalt am 5 Nächte
Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos
Una experiencia muy desagradable, porque de los cinco días que me quedé tres días, no tuvimos toallas y lo peor de todo es que te tiran de a loco, dicen que te van a llevar toallas y después de cuatro llamadas, te responden que no tienen toallas que no pueden hacer nada. La verdad, para lo que cobran, no es posible que tengan toallas, y que además sean groseros para tratarte después de qué tú reclamas tus derechos
6
Andrea
28. Apr. 2025
·
Aufenthalt am 3 Nächte
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
Las instalaciones y el lugar es precioso pero la comida no es de un 5 estrellas. El servicio es malo, baños sucios y sin papel higiénico ni jabón, el buffet mal atendido, mal gestionado el check in y check out teniendo filas largas
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Zimmer sind geräumig und modern mit komfortablen Betten und einigen Optionen mit Dachgeschoss oder Meerblick. Wiederkehrende Beschwerden beziehen sich auf schwache Klimaanlagen und hohe Luftfeuchtigkeit sowie gelegentliche technische Probleme im Zimmer.
Ähnliche Gästebewertungen
2
rebeca
21. Okt. 2024
·
Aufenthalt am 1 Nacht
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
Our experience at this hotel was disappointing. The staff was unfriendly and unaccommodating, which made our stay far from pleasant. The food quality was mediocre at best, lacking the variety and flavor we’ve experienced at other all-inclusive resorts. Despite being only 8 years old, the property appeared run down and poorly maintained. Additionally, the air conditioning was inadequate, making it difficult to stay comfortable. Overall, this was one of the worst experiences we’ve had in terms of customer service.
10
Natalie
11. Nov. 2025
·
Aufenthalt am 1 Nacht
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
Stunning resort and rooms. Staff was friendly, trolley cart service was appreciated. Loved it.
10
Chris Thanh
18. Sept. 2024
·
Aufenthalt am 3 Nächte
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
4
Canique
1. Sept. 2025
·
Aufenthalt am 2 Nächte
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
8
Jamie K
14. Nov. 2025
·
Aufenthalt am 11 Nächte
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
10
Antonio
5. Aug. 2025
·
Aufenthalt am 5 Nächte
Rooms and bed were super comfortable will definitely be back
Rooms and bed were super comfortable will definitely be back
10
Joanne
25. Nov. 2024
·
Aufenthalt am 7 Nächte
The standard rooms were far from the beach.
The standard rooms were far from the beach.
6
Luis
9. Nov. 2025
·
Aufenthalt am 3 Nächte
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
The hotel was beautiful but some of the staff was rude, the room was hot and very humid change rooms on half of or stay and still the same (every thing was wet and sticky). Don’t think I would stay again.
10
Pamela Laine
14. Okt. 2023
·
Aufenthalt am 1 Nacht
Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.
Had a great stay at this resort, it is incredibly huge but my family liked walking , if we didn’t feel like it there were always golf carts driving by. We were lucky enough to get an upgraded loft which was amazing , such nice suites , I personally didn’t have any room issues but others whom we travelled with had A/C and water leakage issues, they were helped and relocated to a different room. The staff are so great, a few to mention that made our stay exceptional. Bell / luggage staff: Francisco (Makes great first and last impressions to guests, amazing guy) Front desk check in : Gaspar and Gideal Customer service desk : Karla Theatre : Antonio (found my husband’s phone and returned to us immediately, honest and friendly guy! Also great dancer ) Main Pool: Eric (our favourite pool server) Teppanyaki chef : Oscar (so fun and entertaining) Waiter: Alejandro (fast and great service ) One big thing I would like to mention is the room service ends at 10pm so if you are hungry or thirsty after a night of partying you can’t order any food. The room service menu selection is very limited. My family enjoyed our week there, this was made all possible by the hardworking and passionate staff.
10
HERNAN
14. Nov. 2025
·
Aufenthalt am 5 Nächte
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
La habitacion es muy comoda y grande, buena vista , muy buen servicio e instalaciones.Recomiendo el restaurant la Boheme , no tanto el italiano Tentazione.Excelente el mayordomo Felipe muy servicial. El buffet en Isla Blanca es mejor que en Poseidon.Buen servicio de playa y piscina
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Dienstleistung
Viele Gäste heben den freundlichen, hilfsbereiten Service und die proaktive Unterstützung der Concierges hervor (insbesondere der VIP-Concierges, die Speisen und Aktivitäten organisieren). Andere berichten jedoch von unfreundlichem Empfangspersonal, langsamem oder nicht reagierendem Zimmerservice, Verkaufsgesprächen und Problemen bei Reservierungen sowie uneinheitlicher Aufmerksamkeit.
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10
Jennifer
26. Okt. 2025
·
Aufenthalt am 1 Nacht
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
My boyfriend and I went to celebrate our 5 year anniversary and we had an amazing time! All of the staff in every aspect of the resort, was very kind, professional, helpful, and made the experience so great. I want to specifically thank Maria, our VIP concierge who was amazing and went above and beyond for us! Even before check in, she reached out and offered assistance. Throughout our stay, she was very attentive always making sure we were okay and asking if we needed anything. She was particularly helpful in helping us book all restaurants for dinner, last minute tennis, and assisting us with a last minute extended stay of one night, she really provided exceptional customer service. All of the rooms, facilities, restaurants, buffets, and pool areas were very clean. Our experience at the spa was amazing! The staff was great and we really enjoyed all of our services and the hydrotherapy. The food was really great! We enjoyed it all and were impressed by the quality and taste. Overall, we had an amazing time here and would definitely recommend it!!
2
Diana
15. Feb. 2025
·
Aufenthalt am 3 Nächte
Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio
Los recepcionistas y el gerente tienen un trato pésimo de ahí en fuera todos tienen un súper servicio
2
Orquidea
11. Apr. 2025
·
Aufenthalt am 7 Nächte
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
I was truly so disappointed by my stay at Grand Palladium. The property is beautiful, but that is the only benefit of this resort. The food and drinks were terrible and disappointing every meal. The only restaurant we had a decent meal and great service was at the Thai restaurant. Usually the service in Mexico is stellar. Here, it felt like guests were a bother to the staff. With the VIP upgrade, we were supposed to get a personal assistance and she wasn’t helpful or hard to get in contact with. The elevator in our building was broken 5 out of the 7 days we were there. Walking around the resort was stressful since we were constantly dodging the carts that take you around the resort. It was nice having the option of a cart or boat to take you to different parts of the resort. The decor is stunning throughout the resort. It’s such a shame that they aren’t putting attention to important things like food, drinks, and service.
6
Kaneshia
17. Okt. 2024
·
Aufenthalt am 4 Nächte
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
I use to love Grand Palladium Brand, and we had a lovely time and experience in October 2023. Our most recent trip, stay at Family Selection Grand Palladium, was not pleasant at all. The customer service was horrible and I had to contact front desk twice due to the lack of customer service . We didn't get assigned a butler, until being at the resort over 12 hours. We will never stay again!
10
Kathleen
24. Nov. 2025
·
Aufenthalt am 6 Nächte
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
10
Amabel
19. Feb. 2025
·
Aufenthalt am 4 Nächte
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
Arrived at night to a beautiful gated property. Checking in was okay until we got charged an extra $120 per night. We were attending an event but because we booked through Expedia, the desk clerk stated we needed to pay an extra $40 per night per person for the 3 nights. I found out later that was not true and asked for a refund. This made for a rocky start. Our iron and tv remote did not work but these were rectified very timely by courteous staff. The celebration events were tastefully done and we had a wonderful time. Our door’s lock was broken and a light switch kept popping out exposing wires which resulted in my 4 star score. The view from our balcony overlooking the garden was awesome. I would visit the property again and recommend it to friends.
4
Frank
16. Dez. 2024
·
Aufenthalt am 4 Nächte
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
8
Ana
11. Sept. 2024
·
Aufenthalt am 4 Nächte
Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.
Everyone is really nice and attentive except the girl at the from desk where we did our check in she was a little rude and not welcoming at all, the staff at every restaurant were really nice and helpful except the staff that works at the cafeteria and sports bar, they wouldn’t take our order even after they saw us sitting there they ignored us until we approached them, other than that it is a great resort we will be coming back.
10
Roshani
28. Aug. 2025
·
Aufenthalt am 3 Nächte
Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
10
Arturo
18. Aug. 2025
·
Aufenthalt am 3 Nächte
Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
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Lage
Nördlich der Hotelzone gelegen, wirkt das Resort abgelegen von der Stadt, befindet sich aber an einem breiten, sauberen Strand. Um die Umgebung zu erkunden, ist ein kostenpflichtiger Transport erforderlich, während Boote und Carts vor Ort helfen, das weitläufige Gelände zu bewältigen.
Ähnliche Gästebewertungen
10
Kevin
15. Feb. 2025
·
Aufenthalt am 3 Nächte
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
Highly recommend this resort for getaways. Clean property, attentive service, great beach. Don’t be scared by the size of the resort. It is not troubling at all to get to where you need to go whether walking or using their cart/ferry services.
6
Chase
22. Okt. 2025
·
Aufenthalt am 6 Nächte
Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.
Place was nice. Way too far from town! Taxi driver charge way too much to go into town… 75 bucks usd each way.
10
Tatiana
13. März 2025
·
Aufenthalt am 4 Nächte
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
We had a great time! The property is beautiful, beach is great! Very clean. Staff is very polite and friendly. Food is good. You won’t be disappointed. Worth a little extra drive from Cancun.
10
Robert
6. Okt. 2025
·
Aufenthalt am 7 Nächte
Amazing place with beautiful beachh
Amazing place with beautiful beachh
10
Heidi
29. Juni 2025
·
Aufenthalt am 5 Nächte
Staff were great and the property was beautiful. We loved taking the boat taxi.
Staff were great and the property was beautiful. We loved taking the boat taxi.
10
Jaime
6. Okt. 2025
·
Aufenthalt am 2 Nächte
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
10
Emily
12. Juli 2024
·
Aufenthalt am 5 Nächte
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
This was our first trip to Grand Palladium and it did not disappoint. We have recently started to visit Mexico north of the Hotel Zone and we will continue to do so. Not only is the seaweed less, the beach is cleaner, safer, and tremendously less populated. I was able to walk almost a half mile in either direction before coming across other people (and they were walking for leisure/exercise as well). The tropical environment is much more noticeable and enjoyable. The staff of Grand Palladium are incredibly friendly, helpful, and genuinely concerned for your overall experience. The property is pristine, there is golf cart transportation 24/7 if you don’t care to walk from point A to point B, and the rooms were very clean and spacious. We traveled with 4 adults and 2 older teens and we all had more than plenty to do: paddle boarding, tennis, excursions available, several pools (with activities), nightly entertainment at the open air theater, and beautiful beach access and bar services. We thoroughly enjoyed Maria and Ivan at the pool bar, and Israel was amazing as our beach server. The room service was great and easy to order. The restaurant food was excellent quality and delicious, and the open buffets (general meals) were the best we have encountered. We have been to Mexico at least 6 times in the last 8 years and this was one of our favorite trips by far.
8
Christina
24. Feb. 2025
·
Aufenthalt am 3 Nächte
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
Intake and departure were swift. We had to wait for our room to be ready at 3pm but were allowed to roam the property in the meantime. I’d suggest bringing a change of clothes for the pool if you have an early flight in. The buffet food selection was excellent. We only dined one night at the a la carte steakhouse El Guacho, service and food were great. We did breakfast at Capricho and the other restaurant on the TRS side. Both had a la carte menus with some buffet selections, food at both places were delicious. All the pool areas looked well kept as well as the beach. If you are traveling with little ones they have a nice pool setup with slides and zero clearance entrance. The family pool at Family selection gets started with music and activities at 11am. There were quite a few weddings during our 3 day stay so bear in mind there will be a lot of people on site if you’re caught in the cross hairs. My only concern was how big the resort is, you have 3 modes of transportation, either walk (a lot) or wait for a trolley or take a boat ride. It’s setup like the Venice canals. Their night life has a few options so you don’t need to really travel out of the resort unless you want to. Overall our stay was pleasant, relaxing and fun. Service 5/5, cleanliness 5/5, value 5/5, sleep quality 5/5, rooms 5/5, location 3/5 (it’s about a 40 min drive from Cancun airport no traffic. Setup private transportation if you can swing it.
10
Carolyn
11. März 2024
·
Aufenthalt am 7 Nächte
We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.
We normally like a smaller boutique resort but needed something that would work for a family group of 7 with ages ranging from 3 to 75. This resort met our needs and was very nice, even if more like a little self contained city on a beautiful beach. Great good and service. Fun evening open air shows and surprise activities. We paid for the basic rooms without upgrades and were happy. They did try to up sell us when we arrived so we wondered what more we could’ve been enjoying - but would have never even thought about anything being missing or better had they not kept pushing their travel club perks. Happy campers, we are.
10
TODD
29. Juli 2024
·
Aufenthalt am 2 Nächte
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
Amazing piece of property. Various things to do for the entire family. Restaurant choices in the village should suit everyone’s desires. Village also has a few stores to shop. The Chic Cabernet is an excellent option for a cute little show. They also have an outdoor kids theater that does several different performances. We were able to see a kids play as well as a band performance of 80s bands! Best of all the beach location. It’s plentiful and beautiful. Food and drinks are all over the place. Use some caution going to an all inclusive resort. Several adults don’t know how to act nor stop which is a little disappointing when there are kids too. But the resort can’t control those aspects. If going to the area, this is the place to stay. Get away from the congestion of resort zone downtown. Take the necessary trip to get away from crazy and the crazies. Cheers
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Es gibt viele Restaurants und Bars, und einige Mahlzeiten werden gelobt; die Qualität von Speisen und Getränken wird jedoch häufig als durchschnittlich beschrieben, mit verwässerten oder begrenzten Premium-Optionen und schwierigen Abendessenreservierungen. Mehrere Bewertungen erwähnen Magenbeschwerden.
Ähnliche Gästebewertungen
6
Thiago C Dos
20. Nov. 2025
·
Aufenthalt am 5 Nächte
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
6
Eugen
9. Juni 2025
·
Aufenthalt am 6 Nächte
Nice resort but low quality food.
Nice resort but low quality food.
4
Karina Maria
20. Nov. 2025
·
Aufenthalt am 6 Nächte
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
8
Jamie K
14. Nov. 2025
·
Aufenthalt am 11 Nächte
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
It was a great stay. We booked though Expedia. When we first arrived I asked to be be upgraded to a different room and they were more than happy to do so. We stayed in the Loft. Wow! Very impressive! We went to the buffet the first night. Not that great. The food was not warm and we ate something that gave us both a stomach bug. We had to go get some Pepto at one of the shops. $23. For Pepto. The service around the pools mostly catered to the party life next to the bar. They barely came around to the other side of the pool. The boats are cool and a fast way to get around. So I would say all in all. This place is a 4 star out of 5 Cleanliness 5⭐️ Staff 5⭐️ Food 3 ⭐️
8
amanda
27. Apr. 2025
·
Aufenthalt am 4 Nächte
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
6
Linsey
3. Mai 2024
·
Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.
Property was very nice. Pools, room and beach were great. Food was TERRIBLE. The reservation process for dinner was ridiculous. Restaurants are full every night or closed. Yet you go to the restaurant and every table is open. Wouldn’t go back.
8
Rachael
6. Feb. 2026
·
Aufenthalt am 11 Nächte
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)
8
Oxana
25. März 2025
·
Aufenthalt am 7 Nächte
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
We spent at the resort 7 days. Friday, Saturday and Sunday no activities at the theater because there are weddings so if you’re not part of the wedding, there are no shows which for a resort of this level I believe is not OK. We used to stay in smaller resorts, and there was always entertainment for the guests every evening. Also a resort like this could have better drinks, at least in the lobby bar. The main buffet was amazing and the food was always good there, if you stay at the family selection, the Argentinian steakhouse was the best. All other restaurants are a waste of time ( personal opinion). The resort territory it’s huge and it’s beautiful but the only one thing is that during the evening time after show is finished there is no golf cart available to take. there are just not enough for everyone. Everything else was pretty good.
6
Monelle
26. Juni 2025
·
Aufenthalt am 4 Nächte
Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
6
Randy
25. Dez. 2025
·
Aufenthalt am 4 Nächte
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
10
jabez john
7. Sept. 2026
·
Aufenthalt am 3 Nächte
The hotel was excellent, the rooms were fantastic and the team very helpful. The breakfast buffet was the best, we only had one evening meal that missed the mark the others were very good. Great beach and pool areas. Loved getting around on the little boats.
The hotel was excellent, the rooms were fantastic and the team very helpful. The breakfast buffet was the best, we only had one evening meal that missed the mark the others were very good. Great beach and pool areas. Loved getting around on the little boats.
10
Sergio
25. Aug. 2026
·
Aufenthalt am 3 Nächte
Tuvimos una estancia magnifica, la limpieza, las amenidades, la atención del personal y la comida todo fue excepcional. Quedamos en la área de family selection y nos encanto toda la preparación y detalles que tienen para que las familias puedan estar cómodas y no falte nada. La concierge de expedia estuve muy pendiente en todo el momento. Lo recomiendo mucho
Tuvimos una estancia magnifica, la limpieza, las amenidades, la atención del personal y la comida todo fue excepcional. Quedamos en la área de family selection y nos encanto toda la preparación y detalles que tienen para que las familias puedan estar cómodas y no falte nada. La concierge de expedia estuve muy pendiente en todo el momento. Lo recomiendo mucho
10
Jessica
24. Aug. 2026
·
Aufenthalt am 5 Nächte
Pasamos una vacaciones muy agradables y divertidas, el hotel cumplió totalmente con las expectativas. Uno de mis hijos tiene discapacidad motora y las atenciones para él tanto en la playa como en la alberca (no profunda) fueron extraordinarias para nuestra familia, ya que en nuestra experiencia en otros hoteles no lo habíamos tenido. Por último agradecer a María Dorantes nuestra concierge que siempre estuvo al pendiente de nosotros y nos ayudó a resolver todas nuestras peticiones.
Pasamos una vacaciones muy agradables y divertidas, el hotel cumplió totalmente con las expectativas. Uno de mis hijos tiene discapacidad motora y las atenciones para él tanto en la playa como en la alberca (no profunda) fueron extraordinarias para nuestra familia, ya que en nuestra experiencia en otros hoteles no lo habíamos tenido. Por último agradecer a María Dorantes nuestra concierge que siempre estuvo al pendiente de nosotros y nos ayudó a resolver todas nuestras peticiones.
10
Stephane
16. Aug. 2026
·
Aufenthalt am 5 Nächte
Nous avons passé un séjour magnifique en famille. l’hôtel est très étendu au point que pour aller parfois d’un point à un autre, il faut prendre l’une des nombreuses navettes prévues. le personnel est hyper serviable , à l’écoute . le buffet est très varié que ça soit pour le petit déjeuner , le déjeuner et le dîner. le must est de pouvoir profiter des restaurants inclus : indien, japonais, steakhouse, mexicain… il y a l’embarras de choix. Mention spéciale pour notre concierge Maria, omniprésente pour nous aider dans les différentes démarches comme la réservation des restaurants ou encore des idées d’excursions. à refaire !
Nous avons passé un séjour magnifique en famille. l’hôtel est très étendu au point que pour aller parfois d’un point à un autre, il faut prendre l’une des nombreuses navettes prévues. le personnel est hyper serviable , à l’écoute . le buffet est très varié que ça soit pour le petit déjeuner , le déjeuner et le dîner. le must est de pouvoir profiter des restaurants inclus : indien, japonais, steakhouse, mexicain… il y a l’embarras de choix. Mention spéciale pour notre concierge Maria, omniprésente pour nous aider dans les différentes démarches comme la réservation des restaurants ou encore des idées d’excursions. à refaire !
10
Fernando Vargas
14. Aug. 2026
·
Aufenthalt am 5 Nächte
El servicio es maravilloso, todo muy limpio, las instalaciones son geniales, es la segunda vez que me hospedo aquí y seguro habrá más. Solo tuvimos un par de detalles, el elevador del edificio 14 se descompuso un par de veces durante la estancia y por otro lado, hubo un apagón general en la madrugada, y el calor estuvo brutal esa noche, se resolvió en un par de horas y todo bien.
El servicio es maravilloso, todo muy limpio, las instalaciones son geniales, es la segunda vez que me hospedo aquí y seguro habrá más. Solo tuvimos un par de detalles, el elevador del edificio 14 se descompuso un par de veces durante la estancia y por otro lado, hubo un apagón general en la madrugada, y el calor estuvo brutal esa noche, se resolvió en un par de horas y todo bien.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Vor 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Sofortige KI-Antworten basieren auf den Informationen des Hotels.
Preise für kommende Reisedaten
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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November 2026
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Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-09: NO DATA
- 2026-10-10: 292.28920340271USD
- 2026-10-11: 297.0968384735108USD
- 2026-10-12: 296.96377549743653USD
- 2026-10-13: 299.07555193786624USD
- 2026-10-14: 302.0901531494141USD
- 2026-10-15: 318.01562381286624USD
- 2026-10-16: 346.217521572876USD
- 2026-10-17: 380.133913458252USD
- 2026-10-18: 297.62922713317874USD
- 2026-10-19: 296.86695269470215USD
- 2026-10-20: 297.62922713317874USD
- 2026-10-21: 357.26636408081055USD
- 2026-10-22: 365.78177915039066USD
- 2026-10-23: 362.1665483489991USD
- 2026-10-24: 373.64989685974126USD
- 2026-10-25: 319.698227709961USD
- 2026-10-26: 389.38982467346193USD
- 2026-10-27: 352.7533342681885USD
- 2026-10-28: 400.10977051391603USD
- 2026-10-29: 364.6106061523438USD
- 2026-10-30: 381.39226800537114USD
- 2026-10-31: 399.2386388000489USD
- 2026-11-01: 412.2090310272217USD
- 2026-11-02: 349.9342248596192USD
- 2026-11-03: 357.39487994079593USD
- 2026-11-04: 357.39487994079593USD
- 2026-11-05: 404.04203445434575USD
- 2026-11-06: 554.379196850586USD
- 2026-11-07: 554.379196850586USD
- 2026-11-08: 523.0380795471192USD
- 2026-11-09: 393.3947057159424USD
- 2026-11-10: 380.99926725769046USD
- 2026-11-11: 451.7800523742676USD
- 2026-11-12: 493.98778565368656USD
- 2026-11-13: 509.0725868621827USD
- 2026-11-14: 515.0925924865722USD
- 2026-11-15: 494.74137612609866USD
- 2026-11-16: 373.41214764709474USD
- 2026-11-17: 373.64989685974126USD
- 2026-11-18: 376.02020932922363USD
- 2026-11-19: 509.9225214935303USD
- 2026-11-20: 558.1742609649658USD
- 2026-11-21: 585.8193250427247USD
- 2026-11-22: 352.9590485351563USD
- 2026-11-23: 361.9245939086914USD
- 2026-11-24: 396.1627369934082USD
- 2026-11-25: 426.98678223876954USD
- 2026-11-26: 525.1006924316407USD
- 2026-11-27: 522.9499065216065USD
- 2026-11-28: 530.3822874298096USD
- 2026-11-29: 350.84166512451174USD
- 2026-11-30: 349.9342248596192USD
- 2026-12-01: 342.2097686676026USD
- 2026-12-02: 349.8077261413574USD
- 2026-12-03: 388.4945214477539USD
- 2026-12-04: 407.88957844238286USD
- 2026-12-05: 492.4512023040772USD
- 2026-12-06: 412.15836316223147USD
- 2026-12-07: 350.84166512451174USD
- 2026-12-08: 357.39487994079593USD
- 2026-12-09: 350.84166512451174USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten und Debitkarten; Bargeld wird nicht akzeptiert.
- Geräuschfreie Zimmer können nicht garantiert werden
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher, einem Rauchmelder und einem Sicherheitssystem ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Für Bestellungen zwischen 22:30 Uhr und 11:00 Uhr wird eine Zimmerservicegebühr von 380 MXN erhoben.
- Der Pool ist von 08:00 Uhr bis 20:00 Uhr geöffnet.
- Bis zu 2 Kinder bis zu 2 Jahren können im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
- Nur angemeldete Gäste erhalten Zugang zu den Zimmern.
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
Unternehmensdetails
Registrierungsnummer der Unterkunft 005-025-001204/2026
- Servicegebühr: 380 MXN
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Zimmerservice
Parkservice
Informationsschalter für Ausflüge
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Dampfsauna
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Körperanwendungen
Gesichtsanwendungen
Kinder-Club
Pool-Bar
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Snack Bar/Deli
Services
Informationsschalter für Ausflüge
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Geldwechsel
Safe
Geldautomat
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Aktivitäten
Pool
Tennisplätze
Garten
Golfplatz (in der Nähe)
Strand (in der Nähe)
Sporttauchen
Windsurfen
Billard
Angeln
Spielplatz
Kanufahren
Kinderpool
Pool im Freien
Live-Musik
Evening Entertainment
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parkmöglichkeiten
Parkmöglichkeiten
Parkservice
Kostenfreies Parken
Parking (Limited)
Parking Onsite
Internet
Kostenloses W-LAN