Grand Palladium Select Palace Ibiza - All Inclusive

Good food

This was a very nice stay, we stayed during low season so it was very calm, and even with lots of people by the pool it never seemed too loud or busy. Easy access to the beach with amazing soft sand. Room: nice and big, clean, king bed was 2 smaller beds pushed together with separate sheets and duvets so a point to note if you would like to have one actual bed. Food: good! At these prices it is not gourmet but there were definitely high points, the desserts were always great, and the rest is fairly tasty if tending to be underseasoned - this is fine though there is always salt on the table, and you can always add but you can't take out. Bars: this is fun, but at all the bars you need to download the app to be able to find the menu to see what's included - which is kind of annoying if you want to just be able to order and you don't have your phone with you. I know most people are attached but I don't tend to be when on holiday. Check in wasn't great - they sent a link to check in a few days before which kept giving a response that said our details couldn't be found. Contacted via message system on hotels.com - no response for a day. Contacted via the hotel's actual website form (where on the drop down none of the names matched the exact name of the hotel, so I just made my best guess) - no response for a day. Finally called just to see if I actually even had a booking, we did, and just checked in at the hotel, which is fine, but not a great first contact experience!

Slow check in could have done more staff on.no welcome drinks were offered just a wait. Perhaps if guest services weren’t busy they cloud go over and help out well at least one member. Room was lovely couldn’t fault the room comfy beds, hairdryer, mini bar. Well maintained grounds and were being altered by the garden team doing a great job. Pool area was big spacious two pools were clean staff were efficient in the bar and friendly did run out of cruzcampo only Heineken lager cable on our second day. A lot beds were reserved with towels but that a guest problem putting towels down then going off. The outdoor entertainment theatre was closed didn’t use the spa facilities but looked nice. Gym was well equipped. The main restaurant was big and busy had good choice of food but it depends on when you went for level of service and quality of presentation. Staff were extremely busy which led to little interaction. We went outside most times to eat after the first night our table was given away whilst going for dessert. We didn’t make a fuss just went found another table. Could do with more coffee machines didn’t help that the one outside kept breaking down. We tried to book in for one of the themed restaurants which they have a few. One restaurant was still closed and we’re told that there wasn’t any availability when went to guest reservations couldn’t request a restaurant reservation until you had a room number so earliest was 3pm so felt some facilities were taking away.

Fantastic hotel, we went with 4 generations including baby, 30s, 50s and almost 80 and the hotel catered fabulously to us all. Great all inclusive, with NICE food and drinks not rubbish buffet stuff, can’t rate enough!

Beautiful hotel, great service and the room was exceptional, as we got unexpectedly upgraded on arrival. A fabulous 5 days and would definitely return.