Royal Majestic Hotel

Excellent location, very helpful staff, safe and convenient to shopping, comfortable living

Disappointing stay. We had no hot water during our one-night stay. I contacted 4 different people and finally had someone come to our room. They said they had been working on the boiler and that the hot water will probably return in a few hours. It did not. We couldn’t get our room thermostat to lower the temperature in our room. The room temperature was 25 degrees. After asking numerous people to check out the room temperature and hot water, they finally showed me how to lower the temperature. You had to turn down the setting very low to 14 degrees to get the air con to start working. You could tell the hotel was fancy back in the day. It now seems run down and tired. The hotel was not busy. There was no excuse for the poor service we received. We liked the location attached to the Rosebank Mall. The breakfast was above average. Wish we did not stay there. Our room was 506.

Very close to the airport ans there is a shuttle to go

Very helpful staff, especially at reception.

I give this hotel a 5 star for location. It is just a few steps away from a whole slew of restaurants, so convenient! The staff was also 5 star, very friendly and helpful. The only thing I was disappointed about is the included breakfast. I wish they would label the hot food because they were local food which I didn’t recognise. Also, they were slow to replenish the fruits. Then, I tried to find the ATM which they said was on the 6th floor but when I went there, no sign, no directions, just 2 hallways of rooms, confusing so I gave up locating it.