Parque Vacacional Eden

Being a solo traveller I would highly recommend this Beutiful hotel everytime being 100% honest ! Staff communication is top notch ! Many bilingual especially where needed at reception . The rooms are perfectly designed / set out & very high standards of cleanliness, through out the whole premises inside & out ! Members of staff at reception that stands out so far after a weeks stay is Killien sorry if I’ve spelt wrongly . He is only a young member of staff . His top skills for the Hotel / hospitality businesses are as follows - all round in general top Professionalism , no language barrier , listening skills perfect , Friendliness & reception duties - really clued up . So a big thank you to all the friendly staff at the Eden vacacional parque at Puerto de la Cruz. By the way the food especially breakfast is magnificent! No criticism through out only positives. You won’t be disappointed booking your holiday here!

Nice property

The room was not smelling good, and The staffs were not very motivated to solve the problem. After , they finally offered me an other room .The process took about 1h30 min .The other room was by the entrance of the hôtel and I could hear the bisses that didn’t stop their engines for 30 min +, at a time . Moreover everything is less than average and the rating does not reflect the service and the accommodation. The beding is also less than average

It was absolutely amazing. The environment and ambience was incredible. The staff were always available and very helpful. There was music at the bar every evening and the breakfast was really lovely too

Staff are absolutely fantastic at this resort, thankfully, as expedia telephone agents absolutely messed things up for my family's holiday and the staff here helped us through the most stressful evening with care, patience and good thought. For that i am forever grateful 🙏