Name: Sandos Caracol Nature Resort & Water Park All Inclusive
Address: Carretera Cancún Chetumal Km 295, Corasol, Playa del Carmen, Solidaridad, Bundesstaat Quintana Roo, Mexiko, Playa del Carmen, Bundesstaat Quintana Roo, MX
Price range: 143 $–185 $ per night
Rating: 6.93

Was Gäste sagen

Das Sandos Caracol Nature Resort & Water Park All Inclusive bietet eine üppige, dschungelartige Umgebung mit Cenoten, Wildtieren, Shows und kinderfreundlichen Aktivitäten. Viele Gäste berichten jedoch von gemischter Qualität des Essens, schwer erhältlichen Restaurantreservierungen und wiederkehrenden Wartungs- oder Betriebsproblemen.

Die Gäste loben ansprechende Abendshows, zahlreiche Aktivitäten vor Ort und familienfreundliche Bereiche. Viele Familien mochten den Wasserpark, wenn er geöffnet war, und fanden die Zimmer geräumig und komfortabel. Zu den häufigsten Kritikpunkten gehören die Schließung großer Wasserrutschen, trübes Poolwasser, Lecks bei starkem Regen und gelegentliche Strom- oder Warmwasserausfälle. Der Strand ist malerisch, aber steinig (Badeschuhe mitbringen), die Fußwege sind lang, das Check-in kann langsam sein und Timeshare-Angebote sowie das Reservierungssystem frustrieren einige Besucher. Erwarten Sie einen aktiven, naturverbundenen Aufenthalt mit abwechslungsreichem Essen und Betriebsabläufen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Es gibt viele Aktivitäten vor Ort (Cenoten, Shows, Pools und ein Wasserpark), aber Gäste berichten wiederholt von Schließungen oder Renovierungen – insbesondere der großen Rutschen –, trübem Poolwasser und gelegentlichen Strom- oder Wasserausfällen. Der Strand ist steinig.

Reinigung

Die Sauberkeit der Zimmer reicht von sauber und komfortabel bis hin zu Berichten über Gerüche, Insekten, Schimmel und Regenwasserschäden. Über öffentliche Bereiche und Pools gibt es immer wieder Beschwerden über trübes Wasser und Überschwemmungen während Stürmen.

Ähnliche Gästebewertungen

4

kyle

12. Apr. 2025

·

Aufenthalt am 6 Nächte

Dont go here !!!!!! First off they try and draw you in with their fun water park , however their water slides have been closed for a long time, thier pools are dirty and i mean DIRTY there was not a single day i could see my feet the water was murky and stuff floating in the water constant , the beach is gross with tons of seaweed and no where to really swim in the ocean , the food is limited as you are never able to get into the ala cart restraunt, you find out once ariving you have to book in with an app but guess what its all booked already, and the very worst part of this resort of all was how out of my group of 13 of us 9 of us fell ill , vomitting our brains out , ive never been this sick and i go to mexico every year , im so dissapointed with this resort ... i will say that the rooms were clean , the monkeys around were cool, and the cenote on site was beautiful ...not worth the horrible food poisoning you will catch from the lack of cleanliness. Also everything is incredibly far away , so be ready ro walk 15-20 mins each way if you want to eat , go to beach , go to the pool or cenote.

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4

Andrea

21. Nov. 2024

·

Aufenthalt am 7 Nächte

The resort is falling apart. We had heavy rain and the roof was leaking everywhere. Including the main buffet AND our room. Had to walk through puddles on the bathroom floors. There was mold in a lot of the communal areas especially the main buffet and bathrooms. 5 out of 8 people in our group were vomiting by the end of our stay. I think it was the buffet food. The a la carte restaurants were all great food but had very limited reservations. The employees were all working so hard but just couldn't keep up with all the issues, no fault of their own. If the resort invested in some major repairs and maintenance it could be really amazing. The large waterslides were also closed for maintenance the whole week but we only ever saw 1 person doing some painting. Highlights were all the wildlife including monkeys, turtles and iguanas. The shows every night were very good.

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6

Alyxandra

11. März 2025

·

Aufenthalt am 9 Nächte

Not a very clean resort. The pools were nasty. But the jungle and animals were great. We went to see the animals... So we were happy.

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4

Kaydon

21. Okt. 2025

·

Aufenthalt am 3 Nächte

My first and last time at this property. As soon as I arrived to the property, I waited 2 hours just to get my room assigned to me. When I got to my room the bathroom had a really bad odor! I ask them 3 different times to help me change my room and that took another 5 hours. I had to request to speak to the manager. While changing my room, to my surprise a baby roach was running around the closet.(photos provided to manage), I was extremely disgusted. Another thing I dislike about this property was while walking on the property, there were several moments I had to take my shoes off to walk through a puddles of water, or take another path just to get where I was heading. I did meet an amazing staff member named Marco, extremely helpful and understanding.

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4

Douglas Todd

17. Nov. 2025

·

Aufenthalt am 6 Nächte

I hate writing bad reviews but it seems necessary. Our room was a disaster. We paid extra for Select Penthouse with a jacuzzi on balcony. It didn't work and they didn't respond to our request to fix it One of the sinks in the bathroom didn't work. They did fix it on Day 3 The roof leaked and had ceiling in the floor and a puddle of water. Not fixed. There was mold in the front closet that was black. They offered to fix if we could live with strong chemical smell. My wife has asthma so not an option and no offer to relocate. Wifi didn't work in the room. Everything has to be done with their "app" but with no wifi it's kind of hard. Telephone had no buttons on it and wasn't working. They did fix this. Back to the app. You have to make reservations to the restaurants in the app but apparently "Royal Elite" get preference and we weren't even able to make reservations on 3 nights so had to eat buffett which was bland. Restaurants that we ate at were very good. Needed smaller pesos for tips. Went to front desk and asked them to give me smaller bills and was just told no. Check in was well over an hour. Very disappointed in the hotel and it could be one of the best in Mexico if they would just keep up with maintenance. Grounds are excellent. Jungle, cenote and animals are great I would never stay here again and advise others to reconsider unless you enjoy being treated poorly and not getting what is pictured for the room.

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6

Hina

14. Nov. 2025

·

Aufenthalt am 2 Nächte

The room was beautiful and near the pool. however, the common area and the sports bar were not in good condition...rainwater was everywhere. There were no enclosed areas if case of heat or rain. Lots of mosquitos but not enough repellent provided. Restaurants and bars were decent

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6

Amanda Lynn

13. Nov. 2025

·

Aufenthalt am 7 Nächte

The staff is very friendly and nice, and the room was cleaned daily. I think the biggest takeaway from us was there is not a lot you can do if things aren't going well. The staff is polite and nice, but there was nothing they could do about a leaky ceiling, leaking sink, etc. They'll smile, apologize, and then not do a whole lot to change anything. Our rom did smell of sewage/leaky pipes the whole week, we just started airing it out during the day. The cleaner came daily and made the beds, swapped the towels, etc. The food was okay, the sit-down restaurants are nice, but the buffet is chaotic. Not the staff's fault at all, just a bit of a feeding frenzy vibe. The beach though has really improved since last year, they've built a wave break and have removed a lot of rocks.

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4

Cecil

14. Jan. 2025

·

Aufenthalt am 3 Nächte

The report is run down and needs lots of updates. They are understaffed in all the restaurants. The food is on the lower end of quality. The drinks all seemed to be watered down. I could drink all day and not feel it. They have significant plumbing problems. Iin our room the sewage came out the shower drain each time someone flushed a toilet or user a sink. Many other people complained about not having hot water in the shower. The hot and cold water faucets were reversed from one lavatory to the next. One lavatory would have hot water on the left and the next one would have hot water on the right. We had.a coffee pot in our room but were never left any cups to use. There were not any cups left in the room for bathroom use either This is a one star resort at best. Unless a person only wants to eat at buffet, restaurants reservations have to be made at midnight. The Italian restaurant is terrible. The Brazilian restaurant is pretty good, but all in all the dining options are below average I would not recommend this resort to any one. There are much nicer resorts in the same price range.

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2

Michael

1. Aug. 2024

·

Aufenthalt am 5 Nächte

The property was very dirty and unsanitary. There were bugs in the food. All the food in the buffet was stale and cold as if it had been out for days. There was mold in the showers. We had three rooms and one was not cleaned before we got access to the room. We asked to speak to the manager and she would not come out to talk to us. We ended up leaving and going to a different resort after being there for one day. I have kids I had to feed and could not trust the food at this place, the last thing I want is for all of us to be sick on vacation. Pool water was cloudy and gross looking also had a lot of algae growing in the pool. So we couldn’t eat or swim not a good time at all.

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6

Ognjen

31. Juli 2025

·

Aufenthalt am 8 Nächte

Room cleaning was OK, but pool and beach was terrible, after 2nd day I didn't let my kids to be close to that pool.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Zimmer

Viele beschreiben die Zimmer als geräumig und komfortabel für Familien (mit Etagenbetten), aber andere weisen auf veraltete Möbel, inkonsistentes WLAN und wiederkehrende Probleme mit der Klimaanlage oder dem Warmwasser hin. Einige erwähnen Lärm in der Nähe der Veranstaltungsbereiche.

Dienstleistung

Die Mitarbeiter sind oft freundlich und hilfsbereit, und es gibt ein lebhaftes Animationsteam, aber Beständigkeit ist eine Herausforderung: lange Schlangen beim Check-in, Schwierigkeiten, Hilfe oder Abendessenreservierungen zu erhalten, und anhaltende Timeshare-Angebote frustrieren einige Gäste.

Standort

Das Resort liegt inmitten einer dschungelartigen Anlage mit üppiger Tierwelt, aber Sie sollten lange Wege zwischen den einzelnen Bereichen einplanen. Der Strand ist hübsch, aber steinig, daher sind Badeschuhe hilfreich.

Gastronomie

Das Feedback zum Essen ist gemischt: Die Buffets werden oft als durchschnittlich oder kalt beschrieben, während mehrere à la carte Restaurants (wie Teppanyaki, Brasilianisch oder Riviera) besser sind. Reservierungen sind schwer zu bekommen und spät abendliche Optionen sind begrenzt.

Monat	Durchschnittspreis
Februar	249 $
März	261 $
April	318 $
Mai	221 $
Juni	219 $
Juli	205 $
August	141 $
September	149 $
Oktober	150 $
Dezember	328 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $174	17 $164	18 $171	19 $171
20 $164	21 $164	22 $164	23 $164	24 $175	25 $175	26 $185
27 $175	28 $165	29 $165	30 $165

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $149	2 $149	3 $149
4 $150	5 $143	6 $149	7 $143	8 $150	9 $150	10 $150
11 $149	12 $149	13 $150	14 $149	15 $149	16 $149	17 $150
18 $149	19 $149	20 $148	21 $149	22 $143	23 $165	24 $165
25 $149	26 $149	27 $149	28 $149	29 $149	30 $165	31 $165

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Penthouse Select Adults Only

Eco Family Superior

Eco Family Suite

Deluxe Select Adults Only

Eco Family Penthouse

Superior Select Adults Only

Pool View Superior

Pool View Penthouse

Pool View 1 Bedroom Suite

Gästebewertungen

Zufriedenstellend

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

Optionale Extras

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