Hotel Navegadores

First day i had a parking issue where i asked the receptionist to resolve which she did not. My room the tv control was not working. Also had ants/ small flies in my room.

I have used this hotel several times over the years so I find it an excellent choice. Breakfast and Dinner are very reasonably priced but lack variety.

We booked the hotel na for a 10 day vacation in Monte Gotdo with breakfast. Upon arrival, we were simply advised that our reservation does not include the breakfast. We know that we reserved the room with breakfast, although the confirmation did not explicitly state it. The hotel reminds rather of a prison than a hotel, the bathroom does not have any wall nor floor tiles. The rooms are very small and the TV program offers exclusively Spanish and Portuguese speaking channels. The reception staff is so unmotivated to provide any useful advice or answer any questions asked. Please save yourself the time and money and look for an alternate accommodation and enjoy a real vacation!

The reception experience was inconsistent. We were welcomed and checked in efficiently by a friendly member of staff, but after settling into our room, we discovered that it had become infested with ants overnight. We requested a room change, which was handled helpfully and without difficulty by another member of the team. Unfortunately, the service at checkout was very different, as the staff member we dealt with was unnecessarily rude and unpleasant, we could not understand the reason for this attitude. The gym arrangements were also disappointing. Hotel guests are only permitted to use the gym between 2pm and 5pm, and when I attempted to use it, the spa attendant was particularly unhelpful and insisted that I pay an additional fee to hire a towel. Although guests are apparently allowed to bring their own towels, this policy was not communicated in advance. Charging hotel guests extra for a basic towel does not create a welcoming impression. We were also told that we could not eat in the veranda or lobby unless the food had been purchased from the hotel bar. This was especially frustrating because we were trying to avoid eating in the room following the ant problem. On a positive note, the bar staff were friendly and helpful, and they kindly assisted with presenting my son’s birthday cake, which we appreciated. Overall, however, the stay was let down by inconsistent customer service, unclear policies &unnecessary additional charges. It's really a 3 star hotel not 4.

.