Narita Gateway Hotel

Amazing place, very nice location, great staff

It was our first time in Japan and our flight landed at 9pm. We got on the free shuttle and it was very easy to locate. The hotel room was surprisingly huge and we had amenities including pyjamas. The staff were very helpful and attentive. The breakfast buffet was adequate with a lot of variety and the food was really tasty. Air conditioning was not great but there were fans and humidifiers available to rent for free on our floor, so we rented one. There was a currency exchange machine at the lobby and a Family Mart convenience store within the premises, where i did my luggage transfer swiftly and effortlessly. We spent two days at Gateway Hotel before moving to Tokyo and we took advantage of the free shuttle bus to the mall in Narita, where we got a feel of the area. We also got the free shuttle bus to the train station when we checked out. In all, it was a very pleasant stay and i would stay here again when next i visit.

Great room. Free shuttle bus at entrance for trips to Aeon Mall and return. Also a free airport shuttle. Convenience store inside hotel.

Airport Hotel near to Narita , Shuttle bus ok . Hotel is clean and tidy but the rooms are dated , but will still be happy to recommend

While the room was presented as clean, the overall condition of the property feels dated, with interiors appearing quite dark and carrying an unpleasant odor. This detracts significantly from the guest experience. Service standards were inconsistent and, at times, unhelpful. For instance, I was initially instructed to collect a parcel from reception as room delivery was not available; however, a subsequent delivery was brought directly to my room without issue. This lack of consistency is concerning. Similarly, when requesting an iron and ironing board, I was asked to personally collect these from the lobby while I was staying at the top floor. This is not aligned with the level of convenience typically expected in a hotel setting and created unnecessary inconvenience. The breakfast offering was particularly disappointing. The selection was extremely limited, with notably low-quality items and even basic options such as fried eggs unavailable. Overall, the experience fell below expectations, particularly when compared to the service standards and hospitality commonly found in other hotels in Tokyo. Guests seeking comfort, consistency, and attentive service may wish to consider alternative accommodations.