Name: Embassy Suites by Hilton Norman Hotel & Conference Center
Address: 2501 Conference Center Drive, Norman, Oklahoma, United States of America, Norman, Oklahoma, US
Price range: $126–$902 per night
Rating: 8.73

What guests think

At Embassy Suites by Hilton Norman Hotel & Conference Center, guests frequently praise the friendly, accommodating staff, spacious two room suites, and a complimentary breakfast—often highlighting the made to order omelet station—along with a convenient location near restaurants, shopping, and OU.

However, many note dated decor and wear in rooms and common areas, plus recurring maintenance issues such as out of service elevators, broken ice machines, and occasional HVAC or fixture problems. Cleanliness feedback is mostly positive but inconsistent, with reports of dirty dishes at breakfast, lingering odors, and occasional room cleanliness lapses. Several reviews also dislike the added parking fee and mention crowds or long waits during tournaments or conferences. Expect roomy suites and friendly service, with some aging infrastructure and variable peak time experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Large atrium property with an on site bar and an evening reception; pool and hot tub are popular but at times closed or poorly maintained, and elevators/ice machines have recurring outages. Self parking carries an added fee that many dislike.

Related guest reviews

6

Laura

Apr 7, 2025

·

Stayed 1 night

This hotel is in need of some updating. The tiles around the hot tub had black mold stains and the hot tub itself had tons of bubbles in it with gunk from the pipes all mixed in with the suds. It also smells like they have a perfume or scent of some sort either in the lobby waterfall or being sprayed somewhere regularly because it hits you in the face as soon as you walk in. There are many people who can’t do synthetic fragrances and I’m one of them. I had a headache our whole stay. Cleanliness of the room was meh. The air vent on the bathroom ceiling was caked in dust, there were stains on the cushions of the pull out couch. For what we paid we won’t stay here again. I was just in town for another business trip this past week and stayed at the new Sleep Inn by the casino. It was immaculate, the bed was super comfortable, staff was phenomenal, and I payed $70 less for this than for my room at the Embassy Suites.

8

Alecia

Jun 3, 2024

·

Stayed 2 nights

The property is near various eating and shopping businesses. However, the hotel should have a kiosk/flyer that lists out what is nearby and what the businesses have to offer. Upon check-in, I was asked if I would be parking a vehicle on the property. And if so, would be assessed a $12/day parking fee. She also stated they don't have parking stickers (so no way to know who has paid and who has not). I do not recall anything regarding a parking charge when I booked the stay. Furthermore, the parking lot is a wide-open, single story with PLENTY of spaces, so unsure WHY a hotel would charge in these situations. I know there are hotels that charge but that usually happens in densely populated areas such as downtowns or near entertainment venues. While the bartenders were SUPER friendly and accommodating, the food offerings during the "free" Happy Hour were very lackluster (Gardetto's pretzel mix, potato chips, Crudités, humus). It had been about 6 years since I stayed at an Embassy Suites property but I recall the Happy Hour being much more "robust" in food offerings. So what was offered was quite disappointing. Lastly, the indoor hot tub chlorine levels were very off. The chlorine was so intense that it caused burning eyes after only about 5 mins. We specifically booked this property because we wanted a hotel with an indoor pool and hot tub. Due to the excessive chlorine, our relaxation efforts were not as pleasant or desirable as we needed. Breakfast: FANTASTIC!!!

10

Dustin

Aug 12, 2025

·

Stayed 1 night

Its a large hotel with ballrooms and conference areas. Good bar area, pool, large breakfast area. Very spacious. 3 elevators so even if busy you aren't waiting long.

10

Scott

May 24, 2025

·

Stayed 1 night

Very nice!! Great stay!! It’s not cool they charge an extra $14 dollars for parking in their super size parking lot!

10

Arthur

Mar 3, 2024

·

Stayed 1 night

It was frustrating that there were no ice machines on any floor and that the pool was out of commission.

8

Amoureena

Jul 16, 2025

·

Stayed 1 night

Everything was great except only one of the three elevators was working and one of two waffle makers was broken which meant we all waited 20+ minutes to make a waffle and waited extended times for the elevator. Hotel itself is well maintained, spacious and staff is friendly

10

Lauren

Jul 14, 2025

·

Stayed 1 night

Overall, the hotel was very clean. We have stayed here several times and are always impressed with the cleanliness and customer service. The only semi- negative is the evening reception seemed lacking compared to other hotels- fruit, yogurt, chips, and salsa with tiny little plates which was difficult for salsa. We will stay here again!

8

Kevin

Mar 4, 2025

·

Stayed 2 nights

Very nice breakfast/bar area. I did NOT like that they charged $14 a day for parking or that I had to do it online.

8

Carla

Dec 10, 2025

·

Stayed 1 night

Huge rooms as always. Quiet. Happy hour nice. Breakfast decent. But this is the first time in 45 years I’ve paid for parking at a Norman hotel. Crazy. There is plenty of parking there.

10

Steffany

Dec 8, 2025

·

Stayed 1 night

Clean room, the staff was nice, breakfast was good, and the hot tub was nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is generally good, but feedback is inconsistent: some report very clean rooms, while others cite dirty dishes at breakfast, odors, stained or worn carpets and furniture, and occasional housekeeping lapses.

Related guest reviews

6

Leigh

Aug 13, 2024

·

Stayed 1 night

Upon walking into the room it smelt Terrible. The shower had hair in it and the living area would freeze you out but the bedroom area was so hot. I tried using the pullout couch but the sheets smelt funny like sweat and you could feel the springs in your back so I took the sweat instead. The breakfast plates forks and bowls all looked like they ran through a rinse but not cleaned. Several people commented on this.

6

Laura

Apr 7, 2025

·

Stayed 1 night

This hotel is in need of some updating. The tiles around the hot tub had black mold stains and the hot tub itself had tons of bubbles in it with gunk from the pipes all mixed in with the suds. It also smells like they have a perfume or scent of some sort either in the lobby waterfall or being sprayed somewhere regularly because it hits you in the face as soon as you walk in. There are many people who can’t do synthetic fragrances and I’m one of them. I had a headache our whole stay. Cleanliness of the room was meh. The air vent on the bathroom ceiling was caked in dust, there were stains on the cushions of the pull out couch. For what we paid we won’t stay here again. I was just in town for another business trip this past week and stayed at the new Sleep Inn by the casino. It was immaculate, the bed was super comfortable, staff was phenomenal, and I payed $70 less for this than for my room at the Embassy Suites.

4

Olen

Jul 12, 2025

·

Stayed 2 nights

Dirty Q-tip In Shower, glasses dirty dishes dirty elevator broke down roof leaking over priced water and pop. Waffle machines didn’t work, I could stay at Motel 6 and probably be better.

8

Douglas

Jun 4, 2025

·

Stayed 2 nights

We had stayed at this same hotel years ago. It has not been kept up. Door to room was hard to open and close. The refrigerator seal was broken. The mattresses were not as comfortable. Over all the room was not as clean. Disappointed.

4

Andrea

Jan 2, 2024

·

Stayed 1 night

This property is sadly outdated and dirty. It has so much potential and the room we had had a great layout. The floors are dirty and we had trash left behind from a previous user in our room. The furniture had holes and tears in it. The front lobby has old chairs and you can feel the frame when you sit on it. Almost all the plates at breakfast were dirty. So sad because, again, it could be beautiful! It needs a renovation and serious deep cleaning.

10

Stella

Jul 6, 2025

·

Stayed 1 night

Very nice hotel with comfortable beds. Great breakfast selection. Staff was excellent.

6

Alissa

Aug 24, 2025

·

Stayed 1 night

Room was super smelly and was dirty by the furniture and windows. There was trash left on the room. Also a few gnats. Worked for one night.

4

Thomas

Dec 13, 2024

·

Stayed 1 night

I recently stayed at an Embassy property, and unfortunately, my experience did not meet my expectations for this reputable brand. Upon checking into my room, I discovered bloodstains on the sheets. This was understandably alarming, and I promptly contacted the front desk to request clean linens. Regrettably, it took over an hour for someone to respond to my request. When staff finally arrived, they questioned whether it was indeed blood, which added to my discomfort and frustration. While I appreciate the need for thoroughness, the situation could have been handled with more sensitivity and urgency. After my stay, I emailed Hilton’s customer service to express my concerns and seek a resolution. However, it has been several days, and I have not received a response. In light of this experience, I strongly recommend that potential guests check their bed linens upon arrival. While I have generally had positive experiences with Hilton, this incident has left me disappointed and questioning the level of cleanliness and responsiveness at this particular location. I hope the management takes this feedback seriously and implements necessary improvements for future guests.

10

Tiffani

Dec 19, 2025

·

Stayed 1 night

Room was clean, the staff was friendly and professional, the breakfast was really good. I loved the stay, my family and I had fun.

4

Tabitha

Oct 12, 2024

·

Stayed 3 nights

Woke up after the first night there and my sons arms had bites all over them. His entire arms had swelled up and was super hot and painful to the touch. Thought maybe he got mosquito bites from being outside the previous evening. My mother stayed the second night and she woke up with a big welp on the back of her arm and I too had a couple bites on my hand. So then we immediately started pulling bedding off and lifting mattresses to look. As my mother bent down to look under the mattress and around the floor I saw a bug literally crawling up her back!! Within 30 seconds we saw 5 bed bugs!!!! Usually when I stay at a hotel the first thing I do before bringing my stuff into the room is pull sheets back and look around the mattress, BUT it was super late when we got in I was wore out and exhausted from the drive and I DEEPLY regret it BUT I didnt do it. I wont make the mistake ever again though!! The reason I rated it with more stars was because the staff was really nice about it and tried to be as accommodating and helpful as possible about the situation and obviously offered to move us to a different room but I respectfully declined and got the heck out of there. Super grateful we found out there was bedbugs in the room before we packed all of our belongs up and brought them home so we was able to keep it isolated away from our home!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and often quiet, with separate living areas. Decor and furnishings are dated and some rooms have maintenance issues or uncomfortable beds.

Related guest reviews

6

Ann

Mar 7, 2024

·

Stayed 1 night

The 3 of 4 lamps were broken, floppy and loose. The faucet in the living area was loose. There was some "lotion" on the front of the bathroom vanity. The bedspreads were worn and scratchy. The room was way below what I expected for Embassy Suites.

6

Jill

Mar 30, 2025

·

Stayed 1 night

The rooms need updating. They have an old smell.

10

Glenn

Jul 26, 2025

·

Stayed 1 night

Spacious room and fantastic beakfast!

6

gary

Aug 31, 2025

·

Stayed 2 nights

Embassy Suites is always a great place to stay. But this time was just ok. Beds were uncomfortable, room fridge didn’t work and smelled not so good! We were told they would comp our parking. $28.00 wow

6

Nicholas

Mar 24, 2025

·

Stayed 1 night

Way due for a remodel. The mattresses seem like the same ones I slept on the first time 15 years ago…

10

Linda

Jun 17, 2025

·

Stayed 1 night

Ours was a quick overnight stay. Room a bit dated, decor - like from the 70s. The pillows on pull-out sofa were comically old, one had a hole/tear. Bed pillows really need updating - kind of like mats. But AC worked very well, shower hot water great. Asked for extra bedding for sofa pull-out and it was promptly sent up. Front desk experience fine. Quiet room. Lots of places to eat close by. Fairly reasonably priced.

8

Patricia

Sep 3, 2024

·

Stayed 1 night

Everything was great with this hotel but our room was pretty outdated and carpets were stained with a large black mark on the rug. It looked like tar . Plus the room reaked of animal urine by the door as you walked in. Room 221

8

Jimmy

Jul 25, 2023

·

Stayed 3 nights

The only downside was the bed, it is super uncomfortable. It was a quiet room that was comfortable and a nice layout. If the bed was better it would be 5 stars, i was sleeping on the couch to get sleep.

10

Merrill

Sep 29, 2025

·

Stayed 3 nights

The area around the hotel is beautiful with ample shopping and dining right there within walking distance. At first glance, the decor in the lobby is grand. The decor in our room seemed a bit dated, however, our overall stay was fantastic! The room was quiet and our sleep was undisturbed. We enjoyed the layout of the room which had a living area separate from the bedroom. Nice! The breakfast in the morning was very good with lots of options. I found the coffee to be weak, but again, I like strong coffee, so that’s personal preference. We stayed for 3 nights. Our experience with booking through Expedia was fantastic. Truly the price we were quoted was the price we paid. No additional charges were added. Expedia kept us updated on our reservation and check out was a breeze. Overall, we were very pleased and will book through Expedia again.

8

Carrie

Sep 8, 2024

·

Stayed 2 nights

Convenient for OU visits. Various options for breakfast which was great. Elevator was fast. Rooms need updating. Large stain on curtain and sheer panel was not attached to its track.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, accommodating, and efficient, with quick check ins and helpful responses to issues. There are occasional problems with room assignment errors, slow or unavailable assistance, and housekeeping only on request.

Related guest reviews

10

Fred

Aug 18, 2024

·

Stayed 2 nights

The staff is world class. Front desk is best I’ve ever worked with.

8

Elizabeth

Mar 16, 2025

·

Stayed 1 night

It was a great time for us! We did have an issue with other guests and it was promptly handled, we were able to enjoy our time after the staff addressed the issue.

4

Crysta

Sep 17, 2025

·

Stayed 1 night

Security was not the greatest, when my husband went downstairs at 230 this morning there was no one at the front desk

4

Keith

Jan 16, 2024

·

Stayed 1 night

We had a terrible time checking in. They gave our room to somebody else. When we were checking in, they said we had already checked in and we had not. Not sure why oe how that happened. They gave us another room but it was not the room we had booked. We had booked a room with 2 queen beds and they tried to give us one with 1 king. After we had a room, key would not work and had to go back to front desk to get working keys. The man helping us was rude with my wife. I was not there, but he told her to step aside when key would not work and instead of helping her immediately after waiting in line to get helped. All of this happened with 3 kids waiting to get into room. We felt like he was a little rude and was not interestsd in making things right with us, and just wanted to get to other people instead of making things right with us

10

Melodee

Apr 11, 2025

·

Stayed 1 night

The staff were so awesome

4

paul and laura

Jun 6, 2024

·

Stayed 1 night

The first two rooms that we were given were occupied; walked in on the people in the room. Third room was not a double; got it correct on the fourth room. Manager the next morning was very apologetic and gave us points but was unable to refund the room.

10

Maryorys

Oct 2, 2025

·

Stayed 1 night

Fast amd smooth check in. Kind staff.

10

Gregory

Jun 23, 2025

·

Stayed 1 night

When you check into an Embassy Suites you should know what you're getting. But when the help behind the counter goes the extra mile to make sure your room is exactly as you hoped, really makes the stay that much more pleasurable.

10

David

Mar 17, 2025

·

Stayed 2 nights

What struck me the most was the service from ALL of your staff. Very nice, polite, efficient, and I am so sorry I said not get his name. Works day shift at the front desk absolutely the best and nicest. Remembering me and what was going on. Ask me if all was okay. Assistance from him was so nice. Asian decent young man. So sorry I failed to get his name. I really want him to get recognized.

10

Fallon

Jul 12, 2025

·

Stayed 1 night

Place was beautiful and staff were amazing. Would absolutely recommend. Would absolutely stay there again.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient location near OU, Norman Regional Hospital, shopping, dining, and highway access. Good for campus visits and local events.

Related guest reviews

10

Brett

Aug 10, 2025

·

Stayed 1 night

Great location. Pretty property. Friendly staff

10

Lorrie

Oct 1, 2023

·

Stayed 2 nights

Very convenient. Nice place to stay for family weekend at OU.

10

Henry

Mar 13, 2023

·

Stayed 1 night

Right in the middle of everything and near the highway.

8

Mabel

Oct 20, 2024

·

Stayed 2 nights

Location was perfect , were there for OU orientation. Hotel seems nice but room kinda outdated.

8

Matthew

Feb 7, 2025

·

Stayed 3 nights

I always stay here when I can. Staff is nice. Rooms are nice. It’s close to a lot of areas I frequent

10

Jimmy

Jul 16, 2024

·

Stayed 1 night

Great location if you want to be close to Norman Regional Hospital. Close to shopping and restaurants as well.

8

Terri

Jun 15, 2025

·

Stayed 1 night

Good breakfast with a variety of fresh items. The hotel was very clean & the rooms nice & quiet. The location is great

10

Merrill

Sep 29, 2025

·

Stayed 3 nights

The area around the hotel is beautiful with ample shopping and dining right there within walking distance. At first glance, the decor in the lobby is grand. The decor in our room seemed a bit dated, however, our overall stay was fantastic! The room was quiet and our sleep was undisturbed. We enjoyed the layout of the room which had a living area separate from the bedroom. Nice! The breakfast in the morning was very good with lots of options. I found the coffee to be weak, but again, I like strong coffee, so that’s personal preference. We stayed for 3 nights. Our experience with booking through Expedia was fantastic. Truly the price we were quoted was the price we paid. No additional charges were added. Expedia kept us updated on our reservation and check out was a breeze. Overall, we were very pleased and will book through Expedia again.

10

Oscar

Jun 5, 2023

·

Stayed 1 night

This property is located in a new development with excellent shops and dining. The entire neighborhood is lovely. The front desk staff was very professional and helpful!

10

Michael

May 21, 2025

·

Stayed 2 nights

All good. Nice place near everything.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight for many, especially the made to order omelet station, though reports of cold food, shortages, and dirty dishes appear at times. The bar and evening reception are appreciated, but snacks can be limited.

Related guest reviews

10

Glenn

Jul 26, 2025

·

Stayed 1 night

Spacious room and fantastic beakfast!

8

Amanda

Mar 2, 2025

·

Stayed 1 night

Overall the hotel is very nice, clean and the rooms are quiet. The free breakfast was lacking in many ways. The dishes at the buffet were wet and dirty, everyone was wiping them down. The coffee was not kept up with and kept running out. The hotel was hosting several groups with young children competing in tournaments and they were allowed to run amok. The evelator floors, tile, had puddles in them. The pool area had close to 100 young kids swimming and in the hot tub. One of the elevators was out and the kids were getting in the remaining 2 and pushing every button riding them up and down making the waits very long. The hotel could have had better breakfast and kept up behind all of these kids but ultimately it was a nice hotel. I would suggest when hotels are hosting multiple groups of kids that they find a way to alert potential customers before hand. If we would have known we would have stayed somewhere else as we booked the hotel to use the indoor hot tub and pool which we couldnt and by the next morning there was foam in both indicative of the PH being off probably from urine.

10

Angela

Aug 17, 2025

·

Stayed 2 nights

We had a queen suite that was very roomy! The beds were decent and the room was very clean. Breakfast was a step above most with the omelet station.

6

Jeremy

Oct 20, 2025

·

Stayed 1 night

Breakfast was poorly managed. No utensils for every item offered. Seemed unsanitary. Bed was very stiff. Did not sleep well. Front desk was very welcoming and accommodating.

10

micheal

Dec 28, 2024

·

Stayed 1 night

Loved the staff at the bar and restaurant. Very clean establishment and convenient location to shopping and eating options

6

Gena

Mar 16, 2024

·

Stayed 1 night

Very pricey for what you get. Free hot breakfast was limited; rolls and bacon undercooked sausage gravy was water. they ran out of items and coffee for the amount of people they were trying to serve. Food not brought out quick enough made long lines So messy maybe not enough help? Rooms were dark dingy and a little odor. Maybe just old needing update. Pool tables and Starbucks coffee cove were nice touches. Front staff were very friendly. Average hotel at best. Just a big hotel. I wouldn’t stay here again for what we paid.

4

Lynette

Jun 24, 2025

·

Stayed 2 nights

Breakfast was lukewarm , no fresh ripe bananas only brown ones. Expected something better than an average hotels but no have had better breakfast at Hampton Inn

10

Christopher

Jul 6, 2025

·

Stayed 2 nights

Breakfast was good. Omelette choice was awesome. Waffles were mid

10

Lauren

Jul 14, 2025

·

Stayed 1 night

Overall, the hotel was very clean. We have stayed here several times and are always impressed with the cleanliness and customer service. The only semi- negative is the evening reception seemed lacking compared to other hotels- fruit, yogurt, chips, and salsa with tiny little plates which was difficult for salsa. We will stay here again!

10

Andrew

Jun 19, 2024

·

Stayed 1 night

The beds were very comfortable and the complimentary breakfast was top notch. The managers cocktail hour was a nice little bonus.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$122
February	$196
March	$157
April	$256
May	$210
June	$157
July	$153
August	$161
September	$214
October	$248
November	$183
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $138	15 $204	16	17 $234	18	19 $902
20 $222	21 $139	22 $159	23 $154	24 $151	25 $181	26 $158
27 $131	28	29 $167	30 $174

Su	Mo	Tu	We	Th	Fr	Sa
				1 $243	2 $164	3 $164
4 $156	5 $174	6 $279	7	8 $181	9 $139	10 $140
11 $128	12 $126	13 $215	14 $220	15 $293	16	17
18 $140	19 $148	20 $337	21 $350	22	23 $301	24 $218
25 $147	26 $157	27 $338	28 $358	29 $198	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible, Roll-In Shower, Hearing Accessible

Suite, 1 King Bed, Accessible, Roll-In Shower, Hearing Accessible

Suite, 1 King Bed, Accessible Tub

Premium Suite, 1 King Bed (Wellness, In-Room Air Purification)

Suite, 2 Queen Beds, Accessible Tub, Hearing Accessible

Suite, 1 King Bed

Suite, One King and One Sofa Bed

Presidential Suite, 1 King Bed

Suite, Two Queen Beds

Premium Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible Tub, Hearing Accessible

Hospitality Suite, 1 King Bed, Accessible, Roll-In Shower, Hearing

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Norman Hotel & Conference Center

Have a question?

Considering this hotel for your Norman trip?

Prices for upcoming dates