Name: The Maids Head Hotel
Address: Tombland, Norwich, Norfolk (comté), GB
Price range: 167 $US–333 $US per night
Rating: 8.78

Ce qu'en disent des voyageurs

Les avis sur The Maids Head Hotel soulignent son caractère historique et son emplacement central près de la cathédrale, un personnel constamment aimable, des chambres généralement confortables et un petit-déjeuner populaire, tandis que les inconvénients récurrents incluent un bruit occasionnel, des problèmes de contrôle de la température et quelques chambres datées ou incohérentes.

De nombreux clients trouvent les chambres impeccables et confortables, bien qu'une minorité signale des oublis de ménage ou des éléments usés. Les installations sont appréciées pour le parking sur place et les visites gratuites en Bentley vintage, mais certains notent que le bâtiment historique comporte de nombreux escaliers et qu'il n'y a pas d'ascenseur. Dans l'ensemble, attendez-vous à un séjour charmant et bien situé avec quelques particularités.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le parking sur place est pratique mais parfois payant. Les clients apprécient les visites gratuites en Bentley vintage ; certains notent un service au bar lent et des espaces intérieurs limités pour les chiens.

Avis de voyageur à ce sujet

10

Lisa

19 janv. 2025

·

A séjourné 1 nuit

We had a one night stay as we was visiting Norwich. We have stayed before and found the hotel very nice. We did'nt book breakfast on this stay as we feel breakfast does let them down in this area. We did use the bar area on arrival for a couple of drinks before going back to our room to get ready for our evening out. We love the old look bar which resembles a pub. It could do with being staffed more

10

Victoria

24 oct. 2025

·

A séjourné 1 nuit

We stayed for the 1 night only (Thursday) and arrived by bus because the carpark charge online looked to expensive. Whilst we were upgraded on arrival toi a newly decorated level 1 - in room 109. A Gorgeous quiet and warm room with a settee and chairs. When walking to the Norwich Cathedral next door we saw a beautiful old Bentley car parked out front which is one of three classic cars own by the hotel. We got a complimentary tour all around the City with the driver as guide. Fabulous thanks Maids Head for a truly memorable stay in Storm Benjamin!

10

Polly

9 févr. 2025

·

A séjourné 1 nuit

We loved our stay here. It’s a beautiful hotel with attentive staff. The breakfast options were varied and well done. Parking on site at a reasonable rate was also a bonus. We will be visiting again.

10

Stuart

22 août 2024

·

A séjourné 1 nuit

Great little hotel with bucket loads of history, good price and with the added rarity of a city-centre hotel with parking. Breakfast was also excellent. We will definitely return for future Norwich shopping trips!

8

Clare

28 juin 2024

·

A séjourné 1 nuit

The staff were friendly, efficient and the accommodation was clean, centrally located and convenient. It wasn't clear that parking was an extra cost and it was limited. As this is marketed as a dog friendly hotel it would be helpful to know in advance that outside of the room and the courtyard, you are not allowed stop anywhere else in the hotel with your dog. We were asked to move on twice before being told that the courtyard was the only place other than your room that you could stop with your dog. Whilst we completely understand that some areas need to be dog free, it was disappointing that this was not made clear when booking or on arrival. Otherwise a lovely hotel and nice staff.

8

Peter

20 sept. 2025

·

A séjourné 1 nuit

A comfortable but over-priced hotel in a good location. The few staff we came into contact with were friendly and helpful. It is disappointing to have to pay for parking on top of an already pricy room charge.

8

Neil

5 oct. 2025

·

A séjourné 3 nuits

Booked for a long weekend away. Very welcoming, friendly staff from the moment of check-in right through to checking out. Hotel location is ideal, being about 200 metres from Norwich Cathedral (Anglican) and making the town centre easy walking distance. The buffet breakfast was extensive and tasty. A complimentary 40 minute tour of the city in a vintage Bentley (weekends only) added to the whole experience.

10

Louise

12 juin 2024

·

A séjourné 2 nuits

Central location, spacious and comfortable. The staff were lovely, nothing was too much trouble. Can park on site and you can borrow complimentary bicycles which were lots of fun. Would stay again.

8

Tracey

12 févr. 2024

·

A séjourné 2 nuits

The hotel is perfectly located for visiting Norwich city centre. It is smart and comfortable but one or two basics only available as additional extras such as a bathrobe and parking. It was an extra £10 per robe on top of the cost of an Executive Double room and a discounted rate of £8 per night to use the hotel car park. It may be just us but when looking for a hotel with a car park and a hotel highlights there are car parking facilities we don’t expect to be charged. If you are driving an electric car you would be able to offset the fees by charging your car using one of the two charging points, this is free for hotel guests. Overall we enjoyed our stay and despite the hidden extras we would stay here again.

10

Shawn

5 nov. 2025

·

A séjourné 1 nuit

Bar was fully stocked, Staff all very friendly

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux avis font l'éloge des chambres impeccables et des espaces bien entretenus. Un nombre plus restreint signale des lacunes telles que la poussière, des taches, de la moisissure ou des oublis.

Avis de voyageur à ce sujet

8

Paul

20 nov. 2025

·

A séjourné 1 nuit

room was spotless and comfortable. Hotel location is excellent.

10

Jules

27 nov. 2025

·

A séjourné 1 nuit

Great stay in a fabulous hotel. Lovely room - clean and spacious. We didn't eat at the hotel so can't comment on breakfast or dinner.

10

Carrie

25 nov. 2025

·

A séjourné 1 nuit

Amazing staff, spotless and extremely comfortable rooms.

4

Justin

12 janv. 2025

·

A séjourné 1 nuit

Tired small rooms with mold on bathroom window. Pretty disappointing versus description.

10

Paul

10 déc. 2025

·

A séjourné 1 nuit

Room spotless, great location would definitely stay again.

6

Duncan

28 nov. 2025

·

A séjourné 1 nuit

I stay often in Norwich and there are some really excellent hotel options. I stayed here because of the excellent reviews but it didn’t live up to the hype. The room was reasonable but a bit dated. But worse was the general grubbyness of the room. Net curtains where grey and stained and round the windows was positively dirty. I’ll stick to the other options in town. Disappointing…

10

Darren

13 juin 2024

·

A séjourné 1 nuit

Spotlessly clean hotel. Breakfast offering varied and of good quality. ALL staff were helpful, friendly but professional. Will definitely be returning.

6

CARLEY

14 mars 2025

·

A séjourné 1 nuit

The room had previous guest clothes left in the wardrobe, we got supplied 1 towel which was very old and worn , the room Was dusty and very tired , the bedding had stains of coffee on and generally cleaning was poor , we did inform reception who said “ohhh we will get that sorted before next guest stay “ I was very disappointed

10

Sharon

11 août 2024

·

A séjourné 1 nuit

Lovely building and well placed in the town centre . Noticed stairs were dirty in places and cutlery not clean. Other than that the rooms were comfortable and nice . The noise was mainly from The neighbouring pubs . All in all a pleasant stay

6

Tim

25 févr. 2024

·

A séjourné 1 nuit

Good location for access to the City, room had not been cleaned properly, cobwebs on the bed side lamp and thick layer of dust on one of the shelves, room was also very cold on arrival. Room itself was average and in my opinion expensive compared to other places i have stayed

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Chambres

Les chambres sont souvent confortables, certaines spacieuses et pleines de caractère avec vue sur la cathédrale. Les problèmes récurrents incluent le bruit de la rue ou des événements, un contrôle de la température incohérent (trop chaud ou trop froid, des fenêtres qui ne s'ouvrent pas), des chambres parfois datées ou petites, et un confort occasionnel du matelas ou de l'oreiller.

Avis de voyageur à ce sujet

6

Kerry

6 avr. 2025

·

A séjourné 1 nuit

Very small room , the room was close to the extraction fan outlet for the kitchen that was noisy from the early hours of the morning and throughout the day / evening. Staff polite , hotel condition was generally good however there was a flood near the breakfast room that was being fixed during breakfast . Fire alarm did go off a twice but only for short periods

4

JU YING

2 juin 2025

·

A séjourné 1 nuit

The establishment was aged yet well refurbished. The staffs were professional, welcoming, and polite. The dining hall was said to be from the 14th century, yet it has been renovated to be classy and did not feel aged at all. Furthermore, the property is located right next to the Cathedral and Elm Hill, making easy visits around the city (although the entire city is very walkable). Unfortunately, the room I stayed at in the hotel had one of the most uncomfortable beds I had ever experienced. The mattress seems to be of innerspring and completely collapsed on either side to the point where on several occasions I would almost fell off from the bed. Everything else in the room was satisfactory, and we also had a decent breakfast. However the poor experience from the flawed mattress impacting my rest cannot justify the otherwise satisfactory experience.

10

Pilar Veronica

15 sept. 2025

·

A séjourné 3 nuits

Very comfortable room (Executive room). Superb location. Friendly and helpful staff.

6

Pauline

18 nov. 2025

·

A séjourné 1 nuit

Room dated

8

Diana

7 déc. 2025

·

A séjourné 1 nuit

Friendly and professional staff. Executive double room was spacious and decorated well.

10

Rachel

8 juil. 2025

·

A séjourné 1 nuit

Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb

4

Hannah

19 août 2025

·

A séjourné 1 nuit

Room 218 is much too hot to stay in. The outside temperature was 21 degrees during our stay so not hot but the room was like a sauna. The portable air-con unit (even when filled with ice) blew out hot air and windows didn't open for any air. When we complained the hotel was full so we couldn't be moved but the man who spoke to us from reception put the phone down on us (yes, we were annoyed when speaking to him but not rude or disrespectful in anyway). We have seen various reviews online that say the same as us so this room should not be sold if it is this hot. (I dread to think what it's like when its 30degrees outside!!!) We were unable to relax in the room at all and got no sleep. The noise from the pub across the road was ridiculous too. People staying in this room should be informed that the noise is that bad, I know it's a city centre but never before have we stayed in a city centre hotel with such bad noise. The heat and noise combination meant we got about 1 hours sleep. We were given a 50% refund on check out but still resentful as it completely ruined our weekend (my husband had a big cycling event the next day which he needed to be well rested for but obviously wasn't).

6

Nigel

11 nov. 2025

·

A séjourné 3 nuits

We found the room very noisy We were offered to see another room but it was no different So we decided to stay put We tried to make a cup of tea but the kettle wbnnnnnk

6

Kirsty

6 avr. 2025

·

A séjourné 1 nuit

Only thing that let it down was the matress in our room 301... its completely worn out. Didnt sleep well at all. Needs replacing asap .

6

Janice

9 févr. 2025

·

A séjourné 1 nuit

It’s certainly old, but really needs an upgrade. Windows don’t open, room too warm and limited ability to control this. It should be clearer that they have no lifts, and multiple levels. It was okay but we wouldn’t stay again.

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Service

Le personnel est largement décrit comme aimable, professionnel et accommodant, avec des attentions réfléchies telles que des surclassements et des gestes pour des occasions spéciales. Certains clients ont connu un service lent au bar/restaurant, des erreurs de timing de ménage ou des lacunes de service isolées.

Avis de voyageur à ce sujet

10

Kirsty

29 juin 2025

·

A séjourné 1 nuit

We’ve stayed at the Maids Head several times. It’s a great hotel, clean and comfortable. Breakfast is always great - lots of gluten free options. Gluten free toast is always provided. Choice of GF cereals, cooked breakfast was all clearly marked and our server was aware of which items were gf. Room was lovely and clean. There was a wedding there on our last stay, and the bar ran out of wine and the barman was not having a great time - he was clearly under pressure and not in the best mood. It didn’t spoil our stay.

8

Fiona

2 nov. 2024

·

A séjourné 2 nuits

Lovely staff, professional & extremely helpful going the extra mile, location was great as was the hotel overall. Lots of lounge areas and lovely food. The only 2 thing's I’d score down on were the hospitality knocking twice from 10 am until 11.30 both days, even though we had do not disturb on the door and requested a mid day checkout. I realise the building is very old but the smell of sewer was evident in every part of the building especially the toilets, & even in the restaurant. There was actually water running down the wall where we were sitting which we bought to the staffs attention and there was a maintenance man there within 10 minutes. Despite this I would book again if I visit Norwich.

10

Liz

18 déc. 2025

·

A séjourné 1 nuit

Staff were really friendly and polite and very helpful. Lovely place to stay with a lot of history around every corner. Room was perfect.

10

Steven

12 nov. 2025

·

A séjourné 1 nuit

Staff, room, breakfast, location all amazing. My go to hotel when I stay in Norwich and it never disappoints.

10

Rachel

8 juil. 2025

·

A séjourné 1 nuit

Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb

8

Martin

25 juil. 2023

·

A séjourné 1 nuit

I have stayed here a few times and this stay was the best. The only let down was the young staff at breakfast, their colleague was run-off her feet. Im not too sure but i think new car parking charges are starting which would have a bearing on whether i stayed again?

8

Nita

23 sept. 2025

·

A séjourné 3 nuits

Always enjoy staying at the Maids Head, it's convenient to the city and the staff are always friendly and attentive.

8

David

1 mai 2023

·

A séjourné 2 nuits

The hotel was well located, clean, comfortable and has good parking. Breakfast was really good and the food in the restaurant was very good as well. However, the service in the bar was poor as was the service in the restaurant in the evening. Very long wait between courses and very noisy. The restaurant was not very busy so no excuse and the manager was not helpful. He told us that he acknowledge that there was a problem but didn’t apologise or take any action about the loud table. He did chase up the very late food and then having done this thought it okay to add a service charge to the bill. Not impressed.

6

Samuel

15 nov. 2025

·

A séjourné 1 nuit

Our room was very cold. We called reception and they said we'd need to wait 2 hours for it to warm up, which it didn't...and by then it was too late to ask someone to fix it. We also ordered room service and there were bits missing from our order. A member of staff also walked into the room before check out time while we were in the bathroom. The hotel is very nice but I found the experience to be somewhat lacking.

10

James

12 avr. 2025

·

A séjourné 1 nuit

After booking our stay for our anniversary I enquired with the booking team to see if I could drop our luggage off early to try and keep it as a surprise for my wife. They were amazingly accommodating and even moved the bag to the room before our arrival later in the evening. On arrival we found out that we had been upgraded, an amazing surprise that made our stay even more special. We found our room with towel swans, rose petals and a hand written card from the team. Such lovely touches! The room was clean, spacious and comfortable. There is a little wear and tear if you look closer but it really doesn't detract from the character of the room or property overall. The bathroom is spacious with a lovely rainfall shower, his & hers sinks although it does get steamy as there is no extraction fan. For a single night stay it couldn't have been better and the team at the hotel always go above and beyond to make sure your stay is as amazing as you hope it will be. Checkout was simple, dropping the room key into a box on the counter, when asked our room number we were told we had a overnight parking charge despite not having a vehicle with us but on explanation this was quickly waved. We couldn't be happier with our experience and would happily stay again if we wanted to stay centrally in Norwich!!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Excellent emplacement central à côté de la cathédrale de Norwich, avec un accès facile à pied aux boutiques, restaurants et sites touristiques ; le parking sur place est un atout. La position centrale peut entraîner du bruit nocturne dans certaines chambres.

Avis de voyageur à ce sujet

10

Paul

15 févr. 2025

·

A séjourné 1 nuit

Very Old but well maintained hotel. Friendly staff, great location for walking to shops.

10

Pilar Veronica

15 sept. 2025

·

A séjourné 3 nuits

Very comfortable room (Executive room). Superb location. Friendly and helpful staff.

10

Melanie

6 avr. 2025

·

A séjourné 1 nuit

Great central hotel

10

Paul

10 déc. 2025

·

A séjourné 1 nuit

Room spotless, great location would definitely stay again.

10

James

24 août 2025

·

A séjourné 3 nuits

This hotel was an excellent choice due to its prime location next to the Anglican Cathedral, with a Wetherspoons 110yds down the road, shops 10 mins walk and station 15. The rooms were of a very high standard and house-keeping take a pride in ensuring customer excellence in the way it responds to needs.

10

Cherie

13 sept. 2025

·

A séjourné 1 nuit

Perfect location for seeing the sights of Norwich

10

Anne

16 déc. 2024

·

A séjourné 1 nuit

Warm and efficient welcome. Great facilities, fantastic location

10

Simon

30 juin 2024

·

A séjourné 1 nuit

Fantastic location next to the cathedral, plenty of food options and some lovely cobblestone lanes. Clean, comfortable hotel with really attentive staff. Oldest hotel in the country apparently. Some nice history

10

William

23 sept. 2025

·

A séjourné 2 nuits

A really lovely hotel, every room unique but gorgeous. Friendly staff, perfect location for historical Norwich, great shopping minutes away.

10

Shelley

27 nov. 2025

·

A séjourné 2 nuits

Stayed for 2 nights lovely hotel, staff are very friendly. The cathedral is across the road and the castle is close by as well

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Repas

Le petit-déjeuner est fréquemment salué pour sa qualité et son choix, et beaucoup ont apprécié les dîners au restaurant. Cependant, certains signalent un service lent ou des articles du buffet pas assez chauds, et les prix peuvent parfois sembler élevés.

Avis de voyageur à ce sujet

10

Christine

16 nov. 2025

·

A séjourné 3 nuits

Large, warm bathroom. Friendly staff. Excellent breakfast

10

Gary

30 nov. 2025

·

A séjourné 1 nuit

The rosette menu was probably some of the best food ever tasted, the lamb was exceptional!!

8

PHILIP

11 avr. 2024

·

A séjourné 3 nuits

Lunchtime menu was only basic sandwiches with cheap bread. Everything else about stay was very good, just avoid lunch.

10

Tina

19 juin 2024

·

A séjourné 1 nuit

The Maid's Head Hotel is well located in the city centre. All the staff I spoke with were very attentive, friendly, and helpful. My room was decorated well and clean, with modern amenities and extras like a minifridge and bottled water. Wifi was strong. The water pressure is good with plenty of hot water. I didn't originally book breakfast at the hotel, but the next morning I decided to eat at the hotel and I am glad I did. There were plenty of options for a hot breakfast, as well as, fresh fruit, yoghurt, cereal, and pasteries for a reasonable price.

10

Rachel

8 juil. 2025

·

A séjourné 1 nuit

Fantastic experience at the Maid's Head Hotel. We arrived at 1pm to drop off a bag and the receptionist allowed us to check in early and showed us to the room. The room was beautiful, filled with beams and a view of the cathedral. Drink at the bar was very nice. Buffet breakfast was the best we have had, local produce and cooked very well. Service throughout our stay was superb

8

David

1 mai 2023

·

A séjourné 2 nuits

The hotel was well located, clean, comfortable and has good parking. Breakfast was really good and the food in the restaurant was very good as well. However, the service in the bar was poor as was the service in the restaurant in the evening. Very long wait between courses and very noisy. The restaurant was not very busy so no excuse and the manager was not helpful. He told us that he acknowledge that there was a problem but didn’t apologise or take any action about the loud table. He did chase up the very late food and then having done this thought it okay to add a service charge to the bill. Not impressed.

10

Kim

30 nov. 2024

·

A séjourné 2 nuits

Beautiful hotel in a perfect position in the city centre. Very friendly staff and nice breakfast. Ate in the restaurant too and the meal was excellent. Will definitely stay again .

10

TRACEY

29 sept. 2025

·

A séjourné 1 nuit

My husband brought us here for my birthday and we stayed for one night. All the staff were very friendly and efficient. Our twin room was clean and the bed and pillows were very comfortable. We had an evening meal here and the meals were exceptionally good. Breakfast was very good too. We would definitely book to stay again.

4

Daniel

7 mai 2023

·

A séjourné 2 nuits

Food cold waited over an hit for main course Staff inattentive

8

Mary

20 déc. 2024

·

A séjourné 1 nuit

The hotel is lovely. The rooms are very good and the heating system is simple to use.the staff are all lovely. Breakfast could be improved. The cooked breakfast is buffet style and the products they use seem great quality but as it’s all in warming trays, it’s actually cold or lukewarm at best. Thus hotel would be perfect if the breakfast was cooked for you rather than dive buffet style.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	146 $US
février	155 $US
mars	156 $US
avril	163 $US
mai	176 $US
juin	189 $US
juillet	197 $US
août	182 $US
septembre	206 $US
octobre	160 $US
novembre	161 $US
décembre	160 $US

di	lu	ma	me	je	ve	sa
1 $228	2 $251	3 $256	4 $212	5 $248	6 $191	7 $260
8 $168	9 $190	10 $182	11 $178	12 $237	13 $201	14 $333
15 $188	16 $195	17 $179	18 $214	19 $178	20 $205	21 $281
22 $167	23 $167	24 $179	25 $205	26 $170	27 $201	28 $259
29 $170	30 $174

The Maids Head Hotel

Prix pour The Maids Head Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Exécutive Double ou avec lits jumeaux

Chambre Double Standard

Chambre Exécutive Double ou avec lits jumeaux

Suite Junior

Chambre Simple

Avis des voyageurs sur The Maids Head Hotel

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

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Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $234	21 $227	22 $169	23 $175	24
25 $182	26 $271	27 $202	28 $248	29 $199	30 $225	31 $234