Italianway - Lambro

This is a very good location in Milan, very nice appartement. Lively neighborhood, music at night on the street. Not quiet but no enough to disturb me. I was there for 4 nights and i really enjoy everything. Just one comment, you should provide dishcloth!

The AC didn't work. It was like 31 C indoors the whole week, and they spent the week gaslighting me that I was too dumb to work the remote control. There was also a large beetle that seemed to live under the wardrobe in the bedroom. The apartment was beautiful, well located and clean other than the beetle, so if you can sleep hot it's a decent option.

I am writing to express my deep dissatisfaction with my recent stay at [Hotel Name] on [Date]. Upon my arrival at approximately 9:45 PM, I discovered that there was no electricity in my room. Despite multiple attempts to contact customer service, I received no response for a considerable period of time. When I finally reached a staff member, she did her best to assist me, and I appreciate her efforts. However, we spent nearly two hours troubleshooting the issue, which included going up and down the hotel to locate the main fuse and meter. It was not until around midnight that the problem was resolved. By that time, I was extremely tired and hungry, which further compounded my frustration. This ordeal significantly impacted my stay, and I was unable to rest properly or enjoy any amenities. Given the inconvenience and distress caused by this situation, I am requesting a full refund for my stay on [Date]. I believe this is a fair request considering the circumstances and the lack of service that I experienced. Please let me know how this matter can be resolved. I look forward to your prompt response.

O check in é muito complexo, muitas etapas, muito burocrático. Não sabia que tinha restrição de horário, deixei pra fazer depois das 00h e me dei mal. Fiquei na rua, tive que pagar outro hotel pra passar a noite. Experiência traumática. O check in deveria ser bem mais complexo. Não indico.