Eden au Lac

Excellent food, and the property grounds are beautiful. Gorgeous, peaceful hotel/spa getaway! Thank you Hotel Eden.

The hotel is a bit dated and our room could have done with some extra cleaning, but it was big, the bed was comfy and the mini-fridge was nice. The bath looked liked it had spa functionalities but the start button no longer worked. The self-cleaning functionality did still work, which startled us the first time (loud noises about half an hour after use). We were happy that the outdoor pool was still open. Most of staff was great, helpful and friendly; except for the lady at check out who had trouble with entering the payment of the previous guests and had an attitude whilst trying to overcharge me for drinks. This left a sour taste in our mouths. We will likely visit the beautiful lake and forrest again, but will choose a different hotel next time.

The spa and recreation fscilities are actually quite nice. Where the hotel falls flat are the outdated rooms and subpar dining experience. This hotel is sorely in need of room upgrades - it's obvious the bathrooms, carpeting and beds have not been replaced in probably 40 years. The mattresses are VERY firm and the exhaust fan in our bathroom did not work making for a very stuffy, humid and hot room with limited airflow. We also decided to have dinner at the hotel our first night as we arrived in the evening but the only option they serve is their "menu of the day" which is a preset 3 course meal with no other options available. The dinner was not very good either with weird combinations of flavors like smoked salmon with guacamole and mango puree served on a stale loaf of bread. Very bizarre dining experience and we did not eat any other meals there during our 3 night stay. The WiFi also did not work at all in our room for our entire stay. My husband had to take an important work call over Zoom on our second night but was unable to connect to the internet so he had to take the call in the middle of the hotel lobby where other guests were talking and music was playing. The positive notes were that staff were very nice and helpful, and the location of the hotel is convenient along with the nice spa and gym on site. We did relax in the saunas after a long day of hiking which was a highlight for us.

Fantastic spa and sauna amenities. Breakfast was expensive and the food had zero taste. You can only eat dinner here if you book it in advance - so overall would not recommend eating here. Rooms are large and comfy with decks, good views from every room.

It’s like travelling back in time at this hotel. Cute old hotel, that hasn’t been refurbed for quite a long time. It needs a hand in a lot of places, but still has the charm. Cleaning wasn’t great, found old crumbs on the carpet. The radiator was very noisy and woke me up every morning at 6 with banging noises. Was told they were aware and trying to fix it, but did not mention this at check-in.