Mount Stuart Hotel

This review is for Room 2. This was like an experience out of "Faulty Towers!" The bed was of steel frame and constantly groaned/creaked every time you moved or sat down. The duvet cover was stained. The wall paper was coming off the wall through damp conditions. The shower room contained "3" air purifiers because the shower extractor fan did not work,and the smell of the drains was a serious issue. There was no plug in the sink so had to leave water running for shaving. There was no bedside lamp so you had to use the light of the TV to get into bed and if you woke up in night to use toilet you had either to use the light on your mobile phone or turn on tv for light. There also was "NO" tea/coffee making facilities in our room but there was a lounge in main hotel. There was no glass or plastic cup for cleaning teeth. Yes it was only a 2* hotel but I feel is was beyond unacceptable, it was very memorable for all the wrong reasons!!! Parking was an issue but was already prepared for that from the hotel web site as double parking was a necessity to accommodate everyone staying and there was a fee!

Hotel was clean, cheap amd cheerful. Could do with a freshen up. 10 minute walk from beach and town centre.

Stayed there with my granddaughter to go to a show . Glad was only one night. No tea or coffee in room had to go downstairs for it. Sheets were old all bobbly. Didn't get to sleep till gone 1am as people next door talking loud. Breakfast in morning like a cattle market no where to sit. Took ares to room . Possible DSS hostel??. Only use last resort

The hotel was only average in terms of cleanliness — they could have made more effort. The bed was squeaky, and the parking was okay.

I have expressed my concerns regarding my requests/worries upon booking, from day 1, check in, as I had no reply since booking & calls on our way to the hotel. I have health issues so I always have to research accommodations & make requests. That week was the heatwave week so my worry turned into anxiety. Be aware that their website & the Expedia website on Mount Stuart Hotel IS NOT UPDATED. Certainly when we checked out. One of the many concerns in my conversation with David (manager). Lucas was the staff I spoke to first and he was empathetic & lovely to make up/fix some of the issues. I even volunteered to descale their 2 kettles (which is NOT AVAILABLE IN ROOMS ANYMORE) but he did it, not only for me because they are now in a common room. I did understand their reasons and luckily I came prepared (cos of the worry when I did not receive ANY REPLY), with my own electric fan, sheets, antibac spray/wipes & bottled water. My requirements are not by choice but due to health issues. So, like what I learned from David, they are understaffed and could not read messages or answer calls. It's a small hotel with lovely, hard working youth, cleaning & housekeeping plus the lady in reception. Oh and the toiletries, he said are complimentary and one/ room in the duration of stay. I understood why it was cheap but I had to show them photos of how unclean our room was when we checked in. I did appreciate his gesture of goodwill of free late check out until mid day.