Name: Holiday Inn Express Cheltenham Town Centre by IHG
Address: Dunalley Street, Cheltenham, Gloucestershire (condado), GB
Price range: 75 US$–367 US$ per night
Rating: 8.18

Opiniones de los huéspedes

En Holiday Inn Express Cheltenham Town Centre by IHG, los viajeros elogian la ubicación céntrica y la facilidad para ir andando a muchos lugares, así como el personal consistentemente amable, y muchos destacan el desayuno variado e incluido, generalmente bueno. Varios resaltan ventajas prácticas, como el descuento en el aparcamiento en el edificio de al lado.

Entre los aspectos negativos más comunes se incluyen el aire acondicionado que no funciona o es débil, lo que provoca que las habitaciones estén calurosas, el ruido notable de la calle y las puertas que se cierran de golpe, y los sofás cama incómodos o las habitaciones dobles pequeñas. La limpieza y el mantenimiento son irregulares, con algunas alfombras o accesorios manchados, y el área de desayuno puede estar abarrotada en las horas punta; el acceso al gimnasio y la piscina es externo y tiene un horario familiar limitado. Espere una base conveniente con un servicio cálido y algunos compromisos en cuanto a la comodidad.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

El aparcamiento se realiza a través del NCP adyacente con un descuento del hotel, pero está fuera de las instalaciones y tiene un coste adicional, lo que varios encontraron inconveniente. Los huéspedes pueden utilizar un gimnasio y una piscina cercanos, aunque el acceso es externo y con un horario familiar limitado; se destaca un bar/salón sencillo.

Reseñas de huéspedes relacionadas

8

Angie

2 jun 2025

·

Se alojó 1 noche

Shame about no parking! Lovely breakfast and very relaxed and clean hotel

10

Kirsty

9 abr 2024

·

Se alojó 2 noches

We had a lovely stay, the staff were friendly, it was clean, great location, great breakfast just a shame that the only time families can access the pool is in the afternoon and there is no morning sessions!

8

Mark

11 sept 2024

·

Se alojó 3 noches

Good location, excellent breakfast, comfortable bed and NCP parking opposite. Ideal for us.

10

Ian

5 oct 2025

·

Se alojó 1 noche

Spot on ! Great location, parking right next door and discounted for staying at HI Lady on reception was v good

8

Nora

9 may 2024

·

Se alojó 1 noche

Well located hotel within walking distance of town centre. Accommodation fine and breakfast included which was welcome. Would use again . Only gripe is the car parking. Hotel details need to be transparent that car parking is available but in NCP next door and at additional charge. Please be clear on this point.

8

simon

16 mar 2025

·

Se alojó 1 noche

Shame in information about ni parking onsite. Otherwise a great venue.

8

Viren

8 abr 2024

·

Se alojó 3 noches

Great location. Helpful staff who sorted out any problems very quickly. Breakfast was good. Access to gym/pool across the road sets this apart for the price

8

Gemma

12 feb 2024

·

Se alojó 1 noche

We stayed for one night, the hotel is in a perfect location, near plenty of coffee shops, restaurants and bars. We used the swimming pool twice, which the kids loved. The breakfast was great, plenty of choice and well stocked. We had a drink and played pool in the bar area which was a lovely way to end the night. The only down side was the sofa bed was really uncomfortable, so I didn’t sleep well. It definitely needed a new mattress.

8

James

22 jul 2025

·

Se alojó 3 noches

A decent enough hotel in central Cheltenham. Beware car parking charges in adjacent NCP as this adds about £10 per night to your stay. If staying for more than one night and you need to use your car during your stay then DO NOT pay for parking in advance via the NCP website as the ticket only allows one entry and one exit from the car park.

8

Frances

11 mar 2024

·

Se alojó 1 noche

Only complaint is the parking issue.

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Limpieza

Muchos huéspedes encuentran limpias las habitaciones y las zonas comunes, pero las opiniones son variadas. Los problemas recurrentes incluyen alfombras o accesorios manchados, olores desagradables ocasionales y deficiencias en el servicio de limpieza, como artículos o marcas olvidadas.

Reseñas de huéspedes relacionadas

10

Monina

8 jul 2025

·

Se alojó 2 noches

The hotel is clean and staff is very accomodating

4

Sandra

29 ago 2023

·

Se alojó 2 noches

The bathroom was in need of tlc as there were little things that were not right and would not cost a lot to put right, the flush large one would pop of every time you flushed the tissue surrounding was all rusty, the bin would not lift when you pressed the foot pedal, the bathroom floor could have new grouting as it’s all gone which leaves the floor uneven for you to catch your toe on which happened couple time for me and my 4 year old granddaughter.

10

Peter

4 jul 2025

·

Se alojó 2 noches

Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.

6

Manjit

9 jun 2024

·

Se alojó 1 noche

Staff are great and very helpful. Room had an inexplicable foul stench that was hard to suppress even with copious amounts of air freshener.

8

Philip

24 jun 2025

·

Se alojó 1 noche

Friendly and professional welcome and generally a good experience But, I found blood stains on the carpet which had clearly been there for some time but no effort had been made to remove them. It was too late to complain but very unpleasant and i belive the carpet shoukd have been replaced and the room put out of use. Never seen that before

10

Claire

1 ago 2023

·

Se alojó 2 noches

Clean, modern facility in the centre of Cheltenham, a very comfortable and convenient place to stay.

6

martin

11 oct 2025

·

Se alojó 1 noche

Convenient for town. Staff were very welcoming. Starting to look a little 'tired' tho - stained carpets in communal area,and stained furniture in the room. Pretty good breakfast choices, to include non-dairy milks. Maybe more healthy cereal options and freshfruit toppings.

4

Shirley

18 ago 2023

·

Se alojó 9 noches

Staff was nice. Rooms were clean. Good location. Problem was maintenance issues- they moved our room 3 times to solve non-working tv, dead room phone in 2 rooms, no hot water and lastly no water at all. No fridges, microwaves or laundry available at hotel.

8

Anna

27 ago 2023

·

Se alojó 1 noche

The one thing noticed the most was how clean this hotel was. The staff are helpful and the rooms are of a good standard. The negatives are the air con isnt great and when we went for breakfast it was very disorganised. There was noone to greet you or seat you and it was very busy. We had to queue for ages and then when we got to the food there was nothing left. I spoke to a member of staff and she just said well we are still cooking. I felt that this could of been better planned for but overall a nice hotel in a great location.

4

Gary

27 dic 2024

·

Se alojó 1 noche

We had a disabled friendly room which we did not have an issue with but the kettle had been used to boil milk and dirty tissues under the sink unit!!

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Habitaciones

Las habitaciones son básicas pero generalmente cómodas para estancias cortas, aunque muchos informan de temperaturas muy altas debido a que el aire acondicionado no funciona o es débil y a la ventilación limitada. El ruido es un problema recurrente (ruido de la calle, puertas que se cierran de golpe, ruidos extraños en el cabecero o las tuberías), y varios encontraron los sofás cama o las habitaciones dobles pequeñas incómodas.

Reseñas de huéspedes relacionadas

6

Richard

20 jul 2024

·

Se alojó 1 noche

Good location and friendly staff. We visited when it was hot and the aircon doesn't work in any of the rooms. Apparently it is due to be replaced later in the year and in the meantime can only be used as a fan. The owners of this hotel need to maintain it properly and not put their staff in the awkward position of dealing with hot guests!

8

Neil

11 ago 2024

·

Se alojó 3 noches

Great location but lack of air con or a decent fan let the property down. I did use the gym and the pool which were a big bonus. Overall a good stay. Pleased the weather wasn't warmer or the lack of air con could've been a big problem.

2

Faheem

20 oct 2025

·

Se alojó 1 noche

AC sending extraterrestrial signals whilst it was off. Fire alarm latch frequently emitted intrusive sounds. Disturbing noises through the wall near the bed with random booming noise from the headboard at night.

4

Linda

9 ago 2024

·

Se alojó 7 noches

No airflow or AC

8

Kathleen

2 jul 2025

·

Se alojó 1 noche

Basic hotel that was very comfortable for one night and had very lovely staff. My only complaint is that the room had a strange popping noise perhaps coming from the room next door or above. It was like the headboard MDF board was settling. Luckily I brought ear plugs and could eventually fall asleep.

6

Rahim

3 ene 2024

·

Se alojó 3 noches

The hotel is an excellent position but our room had no working air conditioning with the only way to control ventilation and temperature the window. It was also very noisy both inside and out. We therefore wouldn't stay again.

6

martin

4 dic 2022

·

Se alojó 1 noche

Service was very good. Room was clean and well stocked however there is an issue with the heating or hot water pipes as I could hear them constantly expanding and contracting which was made worse as they seemed to be located directly behind headboard. This made getting off to sleep more difficult

6

ganeshan

2 ago 2024

·

Se alojó 4 noches

The hotel was very basic. Small room size, no Aircon. It’s not value for money at these prices. The staff except for a few seemed like interns who were doing this for first time Breakfast was basic and they wind down by 930 which is very odd in a small town like this - the staff was not pleased to wait even 5 minutes on breakfast despite the request Lots of dogs and one guest took food from the breakfast in the hotel plates to feed his dog no one from the hotel noticed and only took action after we pointed it out

2

Lucy

22 oct 2023

·

Se alojó 1 noche

The double bed was more like a single….ridiculous! No way big enough for two people to sleep in.

4

Mandy

30 may 2025

·

Se alojó 1 noche

Ground floor room next to smoking area - very noisy. Air conditioning in room didn’t seem to work. Water pressure in shower was awful - barely a trickle!

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente descrito como amable, acogedor y servicial, con algunos que hacen un esfuerzo adicional. Se producen algunos fallos, como errores en la limpieza o en la asignación de habitaciones y alguna actitud poco amable, pero parecen aislados.

Reseñas de huéspedes relacionadas

10

Phil

12 sept 2024

·

Se alojó 3 noches

Great stay staff excellent great service clean and excellent location

10

Roger Michael

19 ago 2025

·

Se alojó 2 noches

The staff during our stay were very helpful and went the extra mile to make the stay more comfortable

10

Stephanie

12 oct 2025

·

Se alojó 1 noche

Very friendly and helpful staff, hotel, room and breakfast were lovely. The only negative was the sofa bed was uncomfortable. Great location. Would recommend and visit again.

6

Manjeswar ritesh

30 dic 2023

·

Se alojó 1 noche

Functional property - cheap, located in the city centre with discounted NCP parking next door, adequate breakfast spread. That’s about it in what works for the property. Oldish property with faded carpets, chaotic breakfast area and inoperable AC are just the start. The Housekeeping staff are clueless and downright rude when they attempted an apology - they cleaned up my room at 930 AM (including binning my toiletries and socks) well before the checkout time of 11 and then had the gall to tell me to not use the room with a shrug when I said ‘ I haven’t checked out yet!’ They apologised when I raised it with the staff manager and the housekeeping supervisor, but the sup was patronising and barely attempted an apology.

10

Victoria

22 abr 2023

·

Se alojó 2 noches

An all round excellent hotel, bright, modern and very clean, well planned standard room and bathroom, very comfy beds. Receptionists Penny and Callum friendly and helpful, self service breakfasts generous and well prepared, served in pleasant dining room with courtyard. Added bonus of discounted next door parking. A perfect base for a few days break in Cheltenham. Well done everyone.

10

Rani Kaur

1 jul 2024

·

Se alojó 2 noches

Having had a really poor experience of a Holiday Inn in the past, I was anxious about staying here. I have to say that I had a fantastic stay! Firstly, I would like to commend Callum for all his support from helping me book taxi's, offering me a late check out, to giving me water, lemon and ice when I was so poorly. I would also like to say thank you to Reception for holding on to my card and the kitchen staff for preparing vegan sausages when breakfast was almost over. I would highly recommend this Holiday Inn based on the lovely staff who work there, who do everything they can to ensure you have the best stay. There are a few things that the Hotel itself needs to work on, including adding a chain to the door, changing the carpets and changing the doors so they close quietly as they woke me everytime someone entered or left their room. This is something to be aware of if you are a light sleeper. Other than that, I would highly recommend and would definitely stay there again, if I was in Cheltenham.

10

Mark

12 dic 2022

·

Se alojó 1 noche

Smashing hotel, excellent friendly staff, we were there for a business trip for a couple of nights. Location is perfect, loads of bars and restaurants on the doorstep but a very good bar in the hotel too. Beds not the biggest but great for sole occupancy.

2

Krishnamoorthy

16 feb 2023

·

Se alojó 2 noches

Deputy manager was rude and blatantly behaving towards the customer in a ‘take it or leave it’ manner.

10

Rohit

31 mar 2024

·

Se alojó 3 noches

Excellent Customer Service.

6

Michael

3 ago 2023

·

Se alojó 2 noches

Asked to wait on arrival because room not ready. Poor staff attitude and breakfast barely adequate. Outshone by Premier Inn for breakfast. TV channels poor. Woken at 3am each morning by banging from neighbours. No bill provided. No reward points. Cheap stop over for coach parties.

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Ubicación

La ubicación céntrica y la facilidad para ir andando a tiendas, restaurantes y el Brewery Quarter son un punto fuerte clave. Varios advierten sobre el ruido de la calle y las sirenas por la noche, por lo que los que duermen poco quizás deseen tapones para los oídos.

Reseñas de huéspedes relacionadas

10

Stephen

3 mar 2025

·

Se alojó 1 noche

A brilliant stay, bery convenient for the local restaurants. Highly recommended.

8

Barbara Jane

10 dic 2023

·

Se alojó 1 noche

Lovely hotel ideal location

10

GBEMINIYI

8 oct 2023

·

Se alojó 1 noche

Location is perfect. Easy to walk to everywhere in the city centre.

10

Jason

8 may 2025

·

Se alojó 3 noches

Great location for the bars restaurants and high street

6

Amrit

22 sept 2024

·

Se alojó 1 noche

Definitely not somewhere for families to stay. Its in the centre of the town so lots of restaurants and bars around within walking distance. Very noisy into the early hours of the morning so we struggled to sleep due to the noise from people outside and those staying in the hotel. In hindsight not a location for families to stay with children. Much more for people looking for a good night out like the other patrons of the hotel.

8

P I Price

2 ene 2025

·

Se alojó 1 noche

Central location and within walking distance of the town center and the Race Course. Lovely, friendly staff who explained everything to us on check in. Reasonable price which includes breakfast and a discount on nearby parking.

8

Nicola

3 jun 2025

·

Se alojó 2 noches

The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!

8

Wendy

31 jul 2023

·

Se alojó 1 noche

Great location.

8

Dan

23 mar 2025

·

Se alojó 1 noche

Decent place to stay, very good location

10

Kumar

9 ago 2025

·

Se alojó 3 noches

Very nice property centrally located with secure parking in adjacent NCP

¿Te ha sido útil?

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Comida

El desayuno suele ser elogiado por su variedad y calidad, con opciones calientes y continentales y algunas opciones para dietas especiales. En las horas punta puede estar abarrotado o desorganizado, y a algunos huéspedes no les gustaron los platos cocinados o el café.

Reseñas de huéspedes relacionadas

8

Mark

11 sept 2024

·

Se alojó 3 noches

Good location, excellent breakfast, comfortable bed and NCP parking opposite. Ideal for us.

10

Peter

4 jul 2025

·

Se alojó 2 noches

Very helpful and polite staff. Clean room, reception area and a fantastic breakfast.

10

Matthew

24 jun 2023

·

Se alojó 1 noche

Location is fantastic with array of great restaurants and bars in spitting distance. The room was fine, pretty basic but as you would expect from a holiday inn. It was a very hot day so I would say the a/c could have been better but not unbearable. My one bug bearer was the coffee at breakfast was absolutely hideous. Probably the worst I’ve ever drunk. I’ve no issue with machine coffee, sometimes it’s nicer than a barista but there is absolutely no excuse for it to taste as bad as it did.

8

Nicola

3 jun 2025

·

Se alojó 2 noches

The hotel was in a very good location, right by the shops, parks and other interests in Cheltenham town centre. Can’t fault the easy location. The hotel is good, staff were excellent and very helpful - they went above and beyond. The only thing to be completely transparent about is the hotel is on a main road and is going to be noisy - NOT THE HOTEL’S FAULT! Nothing can be done about this so if you’ve never been to this hotel before please be ready to get woken by sirens from emergency service vehicles at 2am, and shouting etc from people walking back from the pub/club through the night. It is a town centre and always busy so bring ear plugs or keep the tv on (I did) and you’ll sleep fine. The breakfast was a real winner too and makes up for the tiredness!!

6

Graham

29 ago 2024

·

Se alojó 1 noche

Overall the stay was pleasant. Room was clean but the towels felt like sand paper and one hand towel had a hole in it. Breakfast was chaotic and they couldn’t meet the constant demand for clean plates and cutlery. Lack of choice of breakfast juice as only orange or water available. Also the tv in the bedroom did not function properly which was either a signal issue or the tv on its way out.

6

martin

11 oct 2025

·

Se alojó 1 noche

Convenient for town. Staff were very welcoming. Starting to look a little 'tired' tho - stained carpets in communal area,and stained furniture in the room. Pretty good breakfast choices, to include non-dairy milks. Maybe more healthy cereal options and freshfruit toppings.

8

Javier

7 ago 2025

·

Se alojó 1 noche

Great staff. Hotel is ok for the night. Breakafast place collapsed during the morning period. The place is really small

8

Anna

27 ago 2023

·

Se alojó 1 noche

The one thing noticed the most was how clean this hotel was. The staff are helpful and the rooms are of a good standard. The negatives are the air con isnt great and when we went for breakfast it was very disorganised. There was noone to greet you or seat you and it was very busy. We had to queue for ages and then when we got to the food there was nothing left. I spoke to a member of staff and she just said well we are still cooking. I felt that this could of been better planned for but overall a nice hotel in a great location.

4

Miles

11 oct 2023

·

Se alojó 1 noche

Not massively impressed with a first stay at this hotel. We were initially given a room, when we let ourselves in somebody else's luggage wa sin the room. This was resolved . Only one lift was working which, if you are on the 5th floor, during Cheltenham Literature festival can cause problems. The shower was low in power and the cooked breakfast option and quality was very poor. On the plus size the room and the hotel in general was very clean.

10

Hussein

12 oct 2025

·

Se alojó 1 noche

Very healthy and many choices

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	110 US$
febrero	120 US$
marzo	206 US$
abril	131 US$
mayo	142 US$
junio	135 US$
julio	136 US$
agosto	133 US$
septiembre	149 US$
octubre	136 US$
noviembre	157 US$
diciembre	142 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $125	20 $204	21 $164	22 $119	23 $262	24 $219
25 $82	26 $87	27 $130	28 $107	29 $82	30 $91	31 $91

DO	LU	MA	MI	JU	VI	SA
1 $79	2 $84	3 $133	4 $107	5 $82	6 $87	7
8 $79	9 $87	10 $166	11 $135	12 $186	13 $334	14 $367
15 $107	16 $158	17 $168	18 $136	19 $135	20 $102	21 $149
22 $75	23	24 $130	25 $186	26 $82	27 $139	28 $165
29 $78	30 $99

Holiday Inn Express Cheltenham Town Centre by IHG

Precios para Holiday Inn Express Cheltenham Town Centre by IHG

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación estándar, 1 cama de matrimonio grande (Free Hot Breakfast)

Habitación estándar, 2 camas individuales (Free Hot Breakfast)

Habitación estándar (Free Hot Breakfast)

Habitación estándar, 2 camas individuales (Free Hot Breakfast)

Habitación estándar, 1 cama doble (Free Hot Breakfast)

Reseñas de los huéspedes sobre Holiday Inn Express Cheltenham Town Centre by IHG

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Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

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