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Crowne Plaza Düsseldorf - Neuss by IHG

US$109
/ night

Avg. for September

Crowne Plaza Düsseldorf - Neuss by IHG - Image 1
Crowne Plaza Düsseldorf - Neuss by IHG - Room
Crowne Plaza Düsseldorf - Neuss by IHG - Room
Crowne Plaza Düsseldorf - Neuss by IHG - View from room
Crowne Plaza Düsseldorf - Neuss by IHG - Reception

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US$109
/ night

Avg. for September

Monthly average prices

Nightly prices at Crowne Plaza Düsseldorf - Neuss by IHG average US$83 in the cheapest month (August) and US$179 in the most expensive month (October), based on the last 12 months.

Average nightly price at Crowne Plaza Düsseldorf - Neuss by IHG by month, last 12 months (USD)
MonthAverage price
JanuaryUS$87
FebruaryUS$128
MarchUS$109
AprilUS$123
MayUS$169
JuneUS$108
JulyUS$99
AugustUS$83
SeptemberUS$109
OctoberUS$179
NovemberUS$163
DecemberUS$98

Most expensive: October (~US$179)

Cheapest: August (~US$83)

About this property

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wir...
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  • Parking

  • Restaurant

  • Swimming pool

  • Business centre

  • Room service

  • Dry cleaning

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Location

Rheinallee 1, Hammfeld, Neuss, Rhein-Kreis Neuss District, North Rhine-Westphalia, Germany

Rhine (0.3 Miles)

Port of Neuss (0.9 Miles)

St. Quirinus Neuss (1.6 Miles)

Medienhafen (2.3 Miles)

St. Martin's Hospital Dusseldorf (2.4 Miles)

Harbor Bridge (2.5 Miles)


Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Crowne Plaza Düsseldorf - Neuss by IHG, travelers praise friendly staff, warm pool and spa, and river-view rooms, while recurring downsides include temperature control and maintenance issues, occasional service or billing problems, elevator outages, and mixed parking or location convenience.

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Facilities

Mixed

Cleanliness

Mixed

Rooms

Mixed

Location

Quiet

Dining

Varied

Was this helpful?

10

Kristoffer

IAN-logo

9 Jul 2026

·

Stayed 1 night

.
.

10

Jennifer michel

IAN-logo

7 Jun 2026

·

Stayed 1 night

It was amazing, looking forward to come , thanks 😊
It was amazing, looking forward to come , thanks 😊

10

Nadine

EXP-logo

3 Apr 2026

·

Stayed 7 nights

The breakfast was amazing with many options to choose from. Staff were very professional.
The breakfast was amazing with many options to choose from. Staff were very professional.

2

jaehoon

IAN-logo

16 Mar 2026

·

Stayed 1 night

I would like to formally raise a complaint regarding my recent stay at your hotel. When I arrived to check in on March 13, I was informed by the reception staff that there were no key cards available to access the rooms. As a result, I was forced to wait for approximately one hour at the reception before I could complete the check-in process. Considering it was already very late at night, this situation was extremely inconvenient and frustrating. At that time, I asked whether I could cancel the reservation due to the issue. However, I was told that cancellation was not possible because I had already completed the online check-in. What disappointed me even more was the explanation I received from the staff member, who stated that the situation was “not my responsibility.” From a customer perspective, I believe such a comment does not appropriately reflect the level of service or reputation a hotel should maintain. Furthermore, I was informed that the matter would be handed over to the staff during check-out and that a discount would be considered as compensation. However, when I checked out, there was no handover or record of the issue. The staff appeared to be completely unaware of the situation until I explained it again. Only after I raised the complaint was I offered a 15% discount, which was presented in a very casual manner. Overall, this experience was extremely disappointing and far below the level of service I would normally expect from a hotel.
I would like to formally raise a complaint regarding my recent stay at your hotel. When I arrived to check in on March 13, I was informed by the reception staff that there were no key cards available to access the rooms. As a result, I was forced to wait for approximately one hour at the reception before I could complete the check-in process. Considering it was already very late at night, this situation was extremely inconvenient and frustrating. At that time, I asked whether I could cancel the reservation due to the issue. However, I was told that cancellation was not possible because I had already completed the online check-in. What disappointed me even more was the explanation I received from the staff member, who stated that the situation was “not my responsibility.” From a customer perspective, I believe such a comment does not appropriately reflect the level of service or reputation a hotel should maintain. Furthermore, I was informed that the matter would be handed over to the staff during check-out and that a discount would be considered as compensation. However, when I checked out, there was no handover or record of the issue. The staff appeared to be completely unaware of the situation until I explained it again. Only after I raised the complaint was I offered a 15% discount, which was presented in a very casual manner. Overall, this experience was extremely disappointing and far below the level of service I would normally expect from a hotel.

10

Yin

EXP-logo

22 Feb 2026

·

Stayed 1 night

Everything was perfect. Best value for money anyone could expect.
Everything was perfect. Best value for money anyone could expect.

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 00:00

Before 12:00


Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Crowne Plaza Düsseldorf - Neuss by IHG

Is parking available at the property?

Yes, the property offers limited on-site parking for a fee of EUR 24 per night, which includes in/out privileges. Additionally, nearby parking is available for EUR 19 per day, located 164 feet away and open 24 hours.


What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately EUR 23.00 per person. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults sharing a guestroom, with additional charges for extra guests.


Does the property allow pets?

Yes, the property allows pets with a fee of EUR 10 per pet, per night. Service animals are exempt from fees. Guests are encouraged to contact the property directly to arrange for bringing pets.


What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request these options upon arrival.


What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible parking and public areas. However, specific details regarding accessible rooms and facilities are not provided.

What is the location like in relation to key landmarks?

The property is located on the riverwalk in Neuss, within a 10-minute drive of St. Quirinus Neuss and Medienhafen. It is approximately 4.6 miles (7.4 km) from Konigsallee and 5.2 miles (8.4 km) from Rhine Promenade. The Rhine is just 0.4 km away.


Does the property have a swimming pool?

Yes, the property features an indoor swimming pool, which is accessible from 7:00 AM to 10:00 PM. Guests can enjoy the pool year-round.


What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, but guests are encouraged to check with the property for specific policies regarding family accommodations.


What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of EUR 40.00 per night, and advance request is required for confirmation. Specific information regarding cribs is not provided.


Have a question?

Instant AI responses are based on hotel information


Considering this hotel for your Neuss trip?

What do room rates generally look like at Crowne Plaza Düsseldorf - Neuss by IHG in Neuss?

Over the next 60–90 days, room rates at Crowne Plaza Düsseldorf - Neuss by IHG in Neuss typically average around US$79 a night for two guests, ranging from US$64 to US$217 on peak dates.


When is demand highest or lowest at Crowne Plaza Düsseldorf - Neuss by IHG?

August is the busiest month for Crowne Plaza Düsseldorf - Neuss by IHG in Neuss, with demand peaking then, whilst June is the quietest month. Demand rises sharply into late summer and remains high through September, and falls off into early summer and spring.


What attractions and traveller types suit Crowne Plaza Düsseldorf - Neuss by IHG?

Set in the Düsseldorf Government Region, Crowne Plaza Düsseldorf - Neuss by IHG is a good fit for business travellers and couples, with easy access to the Rhine, the Port of Neuss and the Medienhafen. The hotel also appeals to guests seeking city comforts, spa relaxation and nearby outdoor sights like Marina Düsseldorf.

Which month is the cheapest time to stay at Crowne Plaza Düsseldorf - Neuss by IHG?

August is the cheapest month to stay at Crowne Plaza Düsseldorf - Neuss by IHG, averaging US$91 a night; October is the priciest, averaging US$191. August’s lower rates come even though June is the quietest month for crowds.


How do Crowne Plaza Düsseldorf - Neuss by IHG’s rates compare with other hotels nearby?

Crowne Plaza Düsseldorf - Neuss by IHG is cheaper than 13 of 19 comparable hotels nearby in Neuss, with a typical median of US$96 a night versus about US$108 for peers.


How does the nightly price at Crowne Plaza Düsseldorf - Neuss by IHG in Neuss compare to recent weeks?

The current price at Crowne Plaza Düsseldorf - Neuss by IHG in Neuss is US$90 per night for 2 guests, which is typical for this hotel: within 5% of its US$88 average over the last 60 days. Most nights over that period fell between US$71 and US$148.

Prices for upcoming dates

September 2026
October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.


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