Excellence Riviera Cancun
426 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
426 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Excellence Riviera Cancun, los precios por noche son de 426 US$ de media en el mes más barato (septiembre) y de 794 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 794 US$ |
| febrero | 780 US$ |
| marzo | 590 US$ |
| abril | 647 US$ |
| mayo | 587 US$ |
| junio | 475 US$ |
| septiembre | 426 US$ |
| octubre | 447 US$ |
| noviembre | 475 US$ |
| diciembre | 617 US$ |
E
F
M
A
M
J
sept · 426 US$
S
O
N
D
Más caro: enero (aprox. 794 US$)
Más barato: septiembre (aprox. 426 US$)
Acerca de esta propiedad
Resort todo incluido solo para adultos con 6 piscinas al aire libre, playa privada y spa de servicio completo en Puerto Morelos.
Ubicación
Excellence Riviera Cancun - Adults Only All Inclusive se encuentra en Puerto Morelos, cerca de un campo de golf y en la playa. Club de golf Moon Palace y Riviera Cancun Golf Resort son excelentes opciones para los que buscan unas vacaciones activas, pero si prefieres sumergirte en la naturaleza, Playa Puerto Morelos y Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc son lo que necesitas. Parque temático Xoximilco y Parque Nacional Arrecife de Puerto Morelos también merecen la pena.
Servicio de habitaciones
Ubicación
Carr. Federal 307 Chet-Pto. JuarezKm 324 - 342, Mza. 7, Lt. 1, SM 11, 77580, Puerto Morelos, Estado de Quintana Roo, México
Opciones de habitación
5
Juniorsuite (Poolview)
Detalles de la oferta
Capacidad: 5
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Suite with King Bed
Capacidad: 2
1055 ft²
Aire acondicionadoBañeraCuarto de bañoPiscina privada
Junior Suite with King Bed
Capacidad: 2
667 ft²
BalcónAire acondicionadoBañeraCuarto de baño
Club Room Ocean View with Double Bed
Capacidad: 4
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
1
Suite - Vista Piscina
Detalles de la oferta
Capacidad: 8
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Apartment
Junior Suite With a View
Capacidad: 5
667 ft²
Aire acondicionadoBañeraCuarto de baño
1
Junior Suite
Detalles de la oferta
Capacidad: 5
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
2
Suite Júnior Con Vista Al Océano
Detalles de la oferta
Capacidad: 2
667 ft²
BalcónAire acondicionadoBañeraCuarto de baño
Suite Duplex with Views
Capacidad: 8
6
Junior Suite Sea View with King Bed
Detalles de la oferta
Capacidad: 5
Room Club Economy
2
Junior Suite (Vista Al Mar)
Detalles de la oferta
Capacidad: 5
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
2
Club, Junior Suite
Detalles de la oferta
Capacidad: 5
667 ft²
BalcónAire acondicionadoBañeraCuarto de baño
1
Suite with Terrace with Views
Detalles de la oferta
Capacidad: 8
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
1
Capacidad: 8
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Superior Room Sea View
Club, Grand Suite
Capacidad: 2
667 ft²
Aire acondicionadoBañeraCuarto de bañoPiscina privada
2
Junior Suite Sea View Club
Detalles de la oferta
Capacidad: 5
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Club Suite With a View
Capacidad: 8
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Suite Club
Capacidad: 8
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Suite Duplex
Capacidad: 8
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Room Club Ocean View
Junior Suite Two Double Beds with Views
Capacidad: 5
Club Room Sea View
Junior Suite Club - Vista Piscina
Capacidad: 5
Club, Double Room Ocean View
Capacidad: 4
Reseñas de los huéspedes
10
Excepcional
Basado en 1 comentario verificado
¿Quién se queda aquí?
Trabajo
0%
Pareja
85%
Familia
5%
Grupo
7%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Excellence Riviera Cancun, los viajeros elogian constantemente al personal amable y atento, las zonas bien cuidadas y las múltiples piscinas, incluyendo un circuito tipo río lento. Muchos disfrutan de una variedad de restaurantes y bares, habitaciones espaciosas y un ambiente relajado, solo para adultos.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Excellence Riviera Cancun, los viajeros elogian constantemente al personal amable y atento, las zonas bien cuidadas y las múltiples piscinas, incluyendo un circuito tipo río lento. Muchos disfrutan de una variedad de restaurantes y bares, habitaciones espaciosas y un ambiente relajado, solo para adultos.
Sin embargo, numerosas reseñas señalan la presencia de algas estacionales que oscurecen y huelen mal el agua del mar, limitando el uso de la playa. La comida y el entretenimiento son generalmente buenos, pero inconsistentes, con pocas opciones de buffet para el almuerzo o la cena, esperas u ocasionales cierres, y noches más tranquilas que terminan temprano. Algunos huéspedes señalan áreas anticuadas, problemas de mantenimiento (piscinas tipo plunge en la azotea, aire acondicionado, desagües), mosquitos y frustraciones ocasionales con el check-in o la asignación de habitaciones. Espere una estancia limpia, centrada en el servicio y discreta, adecuada para adultos que buscan relajarse.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las extensas piscinas (incluyendo un río lento) y los numerosos bares y restaurantes reciben elogios, y el spa se destaca con frecuencia. El entretenimiento es más bien tranquilo con noches tempranas; se señalan reservas de tumbonas, escasez de flotadores y problemas ocasionales de limpieza de la piscina.
Reseñas de huéspedes relacionadas
6
Kraig
10 nov 2025
·
Se alojó 3 noches
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
10
Keli
15 jul 2025
·
Se alojó 4 noches
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
10
Rebecca
26 ago 2025
·
Se alojó 7 noches
Wonderful staff: helpful, friendly, joyful! Great choice of restaurants, beautiful grounds: flowers etc. The pool (lazy river) needed attention(cleaning). All in all, we really loved our vacation!
Wonderful staff: helpful, friendly, joyful! Great choice of restaurants, beautiful grounds: flowers etc. The pool (lazy river) needed attention(cleaning). All in all, we really loved our vacation!
10
Richard
15 nov 2025
·
Se alojó 7 noches
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
10
MARITZA
23 feb 2025
·
Everything was excellent but we think needs more entertainment options. And also the service at restaurant sometumes they rushed us and gives the impression they want us to leave the table sooner specially at the latest hours.
Everything was excellent but we think needs more entertainment options. And also the service at restaurant sometumes they rushed us and gives the impression they want us to leave the table sooner specially at the latest hours.
10
Muhammad Usamah
11 ago 2025
·
Se alojó 4 noches
This report has a lazy river which was amazing to Have and we found it very unique and nice. Highly recommend the junior suite swim up room
This report has a lazy river which was amazing to Have and we found it very unique and nice. Highly recommend the junior suite swim up room
10
Anirudh
15 ago 2025
·
Se alojó 3 noches
The pictures do not do this property justice. This was one of the best all inclusive I have ever been to. 24 hour room service, very nice gym with machines to get me through a full workout, a cafe in the morning with espresso and iced drinks, 5 amazing restaurants open for differing meals, and a private beach access with physical ocean activities free. This was so much fun and I will head back if I can.
The pictures do not do this property justice. This was one of the best all inclusive I have ever been to. 24 hour room service, very nice gym with machines to get me through a full workout, a cafe in the morning with espresso and iced drinks, 5 amazing restaurants open for differing meals, and a private beach access with physical ocean activities free. This was so much fun and I will head back if I can.
10
Madeline
8 oct 2025
·
Se alojó 6 noches
Great property , nice and quiet. Just wish it had more adult options into music and fun
Great property , nice and quiet. Just wish it had more adult options into music and fun
10
Alana
7 nov 2025
·
Se alojó 4 noches
My husband and I LOVED our stay at Excellence Riviera Cancun. We booked an Excellence Club Junior Swim-Up Suite Pool View. Excellence Club stays come with private check-in, 30 min hydrotherapy session at the spa, upgraded menu for 24-hr room service, access to the Excellence Club lounge & restaurant, Excellence Club pools, turndown service, petit fours delivery nightly. From the moment we arrived we were treated to a luxurious, relaxing experience. We were truly taken care of in every way imaginable. We stayed around Halloween 2025. There was a live show that night and afterwards a silent party. We had a blast. All the food was good and I am a foodie. It was great no to be bogged down by the processed, salty foods of the US. The Excellence Club pool concierge, the waiters, and all the staff were phenomenal. The room was cleaned daily not just fresh towels but changing of linens, sweeping, and mopping. We were planning our next trip before we left. The bartenders could make any drink you could think of. We will be back and I miss it already.
My husband and I LOVED our stay at Excellence Riviera Cancun. We booked an Excellence Club Junior Swim-Up Suite Pool View. Excellence Club stays come with private check-in, 30 min hydrotherapy session at the spa, upgraded menu for 24-hr room service, access to the Excellence Club lounge & restaurant, Excellence Club pools, turndown service, petit fours delivery nightly. From the moment we arrived we were treated to a luxurious, relaxing experience. We were truly taken care of in every way imaginable. We stayed around Halloween 2025. There was a live show that night and afterwards a silent party. We had a blast. All the food was good and I am a foodie. It was great no to be bogged down by the processed, salty foods of the US. The Excellence Club pool concierge, the waiters, and all the staff were phenomenal. The room was cleaned daily not just fresh towels but changing of linens, sweeping, and mopping. We were planning our next trip before we left. The bartenders could make any drink you could think of. We will be back and I miss it already.
8
YILSON
30 ago 2025
·
Se alojó 4 noches
The Spa is excellent, no gimmicks, 100 percent a legitimate Spa experience. Rooms are great, spacious, clean and well maintained. Service is great. Downside, pools were not always clean. Food was okay. The next door property (Dreams Resort) does not clean their beaches and the saggassum piles up, the odor is so strong it overwhelms your senses and your palate at times causing nauseau and overall discomfort.
The Spa is excellent, no gimmicks, 100 percent a legitimate Spa experience. Rooms are great, spacious, clean and well maintained. Service is great. Downside, pools were not always clean. Food was okay. The next door property (Dreams Resort) does not clean their beaches and the saggassum piles up, the odor is so strong it overwhelms your senses and your palate at times causing nauseau and overall discomfort.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las habitaciones y las zonas comunes se describen ampliamente como muy limpias, con servicio de limpieza y preparación para dormir frecuentes. Las excepciones recurrentes incluyen ocasionales problemas de limpieza de la piscina, olores a humedad o moho en algunos lugares, plagas (mosquitos/moscas) y problemas aislados de limpieza relacionados con el mantenimiento.
Reseñas de huéspedes relacionadas
8
Poornachandran
20 nov 2025
·
Se alojó 4 noches
The rooms were very clean, but at few spots the age of the place can be seen. The bathtub in our room didn't drain properly and ha d a couple of issues like that, but the service staff were very friendly and the whole experience was very good.
The rooms were very clean, but at few spots the age of the place can be seen. The bathtub in our room didn't drain properly and ha d a couple of issues like that, but the service staff were very friendly and the whole experience was very good.
4
Yunice
4 sept 2025
·
Se alojó 5 noches
I am an Expedia Platinum member and a loyal Excellence guest for nearly ten years, having stayed at Riviera Maya more than five times. This last visit was by far the most disappointing. Our group booked two swim-up rooms and repeatedly requested they be side by side, but we were placed in different buildings. The front desk staff were dismissive and offered no solution, which was very upsetting. Despite my Platinum status, I received no benefits or recognition. Service at the Kitchen Table was also unacceptable. Staff avoided eye contact, never greeted us, and once made us stand waiting only to later say we couldn’t enter because our clothes were damp. This lack of courtesy was shocking compared to past visits. The biggest problem, however, was cleanliness and hygiene. The pool walls had black mold and debris, but worst of all, flies and mosquitoes were everywhere—throughout the resort and even inside the buffet restaurant. It felt dirty and unhygienic, unlike any of my previous stays. I have always chosen Excellence for its high standards, but this stay was a major disappointment. Unless these issues are fixed, I see no reason to return.
I am an Expedia Platinum member and a loyal Excellence guest for nearly ten years, having stayed at Riviera Maya more than five times. This last visit was by far the most disappointing. Our group booked two swim-up rooms and repeatedly requested they be side by side, but we were placed in different buildings. The front desk staff were dismissive and offered no solution, which was very upsetting. Despite my Platinum status, I received no benefits or recognition. Service at the Kitchen Table was also unacceptable. Staff avoided eye contact, never greeted us, and once made us stand waiting only to later say we couldn’t enter because our clothes were damp. This lack of courtesy was shocking compared to past visits. The biggest problem, however, was cleanliness and hygiene. The pool walls had black mold and debris, but worst of all, flies and mosquitoes were everywhere—throughout the resort and even inside the buffet restaurant. It felt dirty and unhygienic, unlike any of my previous stays. I have always chosen Excellence for its high standards, but this stay was a major disappointment. Unless these issues are fixed, I see no reason to return.
10
Sherrie
20 dic 2025
·
Se alojó 6 noches
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
6
Cristina
4 sept 2025
·
Se alojó 4 noches
Overall stay was okay/good. I loved how quiet some areas were but then you could easily walk over to the pool bar and socialize. The pool was not clean any of the days. The bottom floor wasn’t cleaned and needed to be vacuumed. The food was good but in most places, it took a very long time for the food to come out, especially the steak house and lobster house for breakfast.
Overall stay was okay/good. I loved how quiet some areas were but then you could easily walk over to the pool bar and socialize. The pool was not clean any of the days. The bottom floor wasn’t cleaned and needed to be vacuumed. The food was good but in most places, it took a very long time for the food to come out, especially the steak house and lobster house for breakfast.
10
Dawson
28 sept 2025
·
Se alojó 6 noches
Room was cleaned every morning and night. Re stocked all towels, cleaned bathroom and re stocked all fridge items. Games staff were all so nice and always were hyping the guests up to play games and activities. Adrian, mark, and elicio were all fan favourites from our young group and were definitely a key part to our trip
Room was cleaned every morning and night. Re stocked all towels, cleaned bathroom and re stocked all fridge items. Games staff were all so nice and always were hyping the guests up to play games and activities. Adrian, mark, and elicio were all fan favourites from our young group and were definitely a key part to our trip
10
ANDREA Williams
21 oct 2025
·
Se alojó 3 noches
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
8
Daniel
15 sept 2025
·
Se alojó 3 noches
Limpieza deficiente. Alfombras de pasillos huelen muy mal. Y la limpieza en los cuartos 2/5.
Limpieza deficiente. Alfombras de pasillos huelen muy mal. Y la limpieza en los cuartos 2/5.
6
Alexander
4 ago 2025
·
Se alojó 7 noches
It was very unfortunates due to the excessive seaweed we were unable to go the beach not once. The pool was not really clean. But the pool staff HUGO. RAUL. SAMMY MARIO MOSES AND JAVIER was great friendly and professional,
It was very unfortunates due to the excessive seaweed we were unable to go the beach not once. The pool was not really clean. But the pool staff HUGO. RAUL. SAMMY MARIO MOSES AND JAVIER was great friendly and professional,
10
Nancy
11 nov 2025
·
Se alojó 3 noches
The staff was very nice and the rooms were clean
The staff was very nice and the rooms were clean
10
Haley
28 sept 2025
·
Se alojó 6 noches
We loved our stay! Rooms were cleaned 3x a day & the staff was excellent. Emerik, Jose & Orlando continued to go above & beyond for us. We could not have asked for a better vacation.
We loved our stay! Rooms were cleaned 3x a day & the staff was excellent. Emerik, Jose & Orlando continued to go above & beyond for us. We could not have asked for a better vacation.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y cómodas, con opciones populares con acceso directo a la piscina y vistas agradables; los minibares y la preparación para dormir son comunes. Algunos huéspedes informan de acabados anticuados, humedad u olores a humedad, fallos en el aire acondicionado o en las piscinas tipo plunge de la azotea, y suelos resbaladizos.
Reseñas de huéspedes relacionadas
6
Julie
16 nov 2025
·
Se alojó 5 noches
We reserved the "Two-Story Rooftop Terrace Suite". This was on the upper tier of room rates. The details provided on the room at the time of reservation were somewhat misleading. The rooftop terrace had a small pool, which was a joke! The pool was dirty, and it didn't have enough water in it even to use the jets! It was apparent that the water in the pool was tap water, which is unsuitable for use in a pool/spa. So, basically, it was an oversized bathtub. We didn't need a bathtub; we expected a pool/spa combination. Do NOT spend the extra money for the rooftop terrace if you are primarily reserving for the "pool/spa"!!!!!! The food was mediocre, and the staff's friendliness was inconsistent. My husband and I were celebrating our wedding anniversary when we were presented with a card at check-in that offered us a dinner "at any restaurant on the property." We were denied entrance into the MAGNA restaurant because we "weren't club level". We showed them the welcome card we received at check-in, the staff were insulting, and so was the manager; they refused to let us eat in there. So UNSAT! Why give us a useless welcome card when we already had access to all their other restaurants? They provided us with NOTHING! I WILL NOT spend my money at this property ever again!
We reserved the "Two-Story Rooftop Terrace Suite". This was on the upper tier of room rates. The details provided on the room at the time of reservation were somewhat misleading. The rooftop terrace had a small pool, which was a joke! The pool was dirty, and it didn't have enough water in it even to use the jets! It was apparent that the water in the pool was tap water, which is unsuitable for use in a pool/spa. So, basically, it was an oversized bathtub. We didn't need a bathtub; we expected a pool/spa combination. Do NOT spend the extra money for the rooftop terrace if you are primarily reserving for the "pool/spa"!!!!!! The food was mediocre, and the staff's friendliness was inconsistent. My husband and I were celebrating our wedding anniversary when we were presented with a card at check-in that offered us a dinner "at any restaurant on the property." We were denied entrance into the MAGNA restaurant because we "weren't club level". We showed them the welcome card we received at check-in, the staff were insulting, and so was the manager; they refused to let us eat in there. So UNSAT! Why give us a useless welcome card when we already had access to all their other restaurants? They provided us with NOTHING! I WILL NOT spend my money at this property ever again!
6
Jill Ann
29 jul 2025
·
Se alojó 6 noches
We really wanted to love this resort… We have really enjoyed both EOB and EEC with EEC being our favorite! The food and staff were Excellence quality, but the property is dated. The room was VERY SLIPPERY even with the room as cold as we could get it (67 degrees F). We used all towels and slippers given to us and still my husband fell and fracture dislocated his wrist getting out of the shower. This caused us to need the on site MD… She was nice, but not at all prepared with any supplies. We had to pay her 170 USD to do nothing but call a taxi for us to go to the Cancun ED which was very nice, but expensive (3000 USD)…. The taxi cost us 150 USD….. The areas around the pools are very slippery as well. I fell before even having a chance to have a drink and we saw several other people fall as well. The EC area had little to no shade, and multiple chair areas did not have functioning umbrellas. I think property needs to be temporarily closed and have several updates made to keep up with the Excellence brand. The beach was full of seasonal seaweed, but that is not the fault of the resort…. In fact they did a fantastic job trying to keep it clean and the smell to a minimum. I wouldn’t stay here again, but it would not keep me from visiting other Excellence properties.
We really wanted to love this resort… We have really enjoyed both EOB and EEC with EEC being our favorite! The food and staff were Excellence quality, but the property is dated. The room was VERY SLIPPERY even with the room as cold as we could get it (67 degrees F). We used all towels and slippers given to us and still my husband fell and fracture dislocated his wrist getting out of the shower. This caused us to need the on site MD… She was nice, but not at all prepared with any supplies. We had to pay her 170 USD to do nothing but call a taxi for us to go to the Cancun ED which was very nice, but expensive (3000 USD)…. The taxi cost us 150 USD….. The areas around the pools are very slippery as well. I fell before even having a chance to have a drink and we saw several other people fall as well. The EC area had little to no shade, and multiple chair areas did not have functioning umbrellas. I think property needs to be temporarily closed and have several updates made to keep up with the Excellence brand. The beach was full of seasonal seaweed, but that is not the fault of the resort…. In fact they did a fantastic job trying to keep it clean and the smell to a minimum. I wouldn’t stay here again, but it would not keep me from visiting other Excellence properties.
10
Brynn
14 mar 2025
·
Se alojó 6 noches
This is our second time staying at an Excellence resort. Staff and service were friendly, helpful and responsive. Food was great, especially the mushroom risotto at Flavor Market. Our housekeeper was so kind and efficient and left us cute little animals made from towels. The only downside was the AC not working in the room for two nights and the plunge pool auto draining and not filling up for two days. Staff was able to resolve the AC issue for one night but the plunge pool issue was not resolved.
This is our second time staying at an Excellence resort. Staff and service were friendly, helpful and responsive. Food was great, especially the mushroom risotto at Flavor Market. Our housekeeper was so kind and efficient and left us cute little animals made from towels. The only downside was the AC not working in the room for two nights and the plunge pool auto draining and not filling up for two days. Staff was able to resolve the AC issue for one night but the plunge pool issue was not resolved.
10
Danielle
11 nov 2025
·
Se alojó 4 noches
Loved the service and the swim up room was beautiful. Staff was amazing.
Loved the service and the swim up room was beautiful. Staff was amazing.
8
Rodrigo
19 oct 2025
·
Se alojó 5 noches
The swim-up suite and pool in building 6 was great.
The swim-up suite and pool in building 6 was great.
10
Richard
15 nov 2025
·
Se alojó 7 noches
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
We really enjoyed our stay here, the rooms were spacious and well maintained, clean and very comfortable. The fully stocked free mini bar that was replenished daily was definitely a plus! The staff throughout the hotel were so friendly and helpful, you could see they all loved working here and it made the holiday all the more enjoyable. The facilities were great, the choice of restaurants and bars abundant and we had so much variety that we didn’t go to the same one twice in the week that we were there. We loved the beach but preferred to use the pool to swim as we were there when there was a lot of sea grass. There was lots to do in resort with a daily schedule of different activities and entertainment offerings to keep you occupied if you wanted more than just chill on a beach or around the pool. My only criticisms would be that they allowed people to place towels on the sunbeds even if they weren’t using them all day and didn’t stop people from holding onto the floats that were available for you to use in the pool (Lazy River) so I would recommend you take your own.
8
Valerie
18 nov 2025
·
Se alojó 8 noches
The room was lovely, spotless, helpful/kind staff.
The room was lovely, spotless, helpful/kind staff.
10
Alain
22 nov 2025
·
Se alojó 9 noches
Tout est toujours très propre, la chambre bien aménagée, le personnel gentil, poli et courtois. La seule déception est qu’il n’y a plus de buffet pour le dîner le midi et la plupart des restaurants sont à la carte même le midi…
Tout est toujours très propre, la chambre bien aménagée, le personnel gentil, poli et courtois. La seule déception est qu’il n’y a plus de buffet pour le dîner le midi et la plupart des restaurants sont à la carte même le midi…
10
ANDREA Williams
21 oct 2025
·
Se alojó 3 noches
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
Our room was beautiful, clean, mini bar stayed stocked, towels were always swapped, service was excellent.
6
Kimberly
16 ago 2025
·
Se alojó 4 noches
Overall nice resort and the staff was awesome. The rooms and commune buildings could do with an upgrade and the food wasn’t great
Overall nice resort and the staff was awesome. The rooms and commune buildings could do with an upgrade and the food wasn’t great
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es sobresaliente: el personal se describe ampliamente como amable, atento y servicial. Una minoría cita frustraciones con el check-in, la asignación de habitaciones para grupos, la venta de mejoras o confusiones sobre el acceso al club, y el servicio ocasionalmente lento en los restaurantes.
Reseñas de huéspedes relacionadas
10
Janette Ruiz
26 jun 2025
·
Se alojó 3 noches
Exceeded my expectations! Between the staff being so welcoming and friendly that whole hotel was so organized, it blew our minds. They went out of their way to celebrate the occasions like surprising my partner with a birthday cake and even singing to him at one of their yummy restaurants. They have about 11 different restaurants and 8 different bars and although we didn’t get to try all, the ones we did were SO GOOD. The whole hotel had such vacation feels! We loved it!!!
Exceeded my expectations! Between the staff being so welcoming and friendly that whole hotel was so organized, it blew our minds. They went out of their way to celebrate the occasions like surprising my partner with a birthday cake and even singing to him at one of their yummy restaurants. They have about 11 different restaurants and 8 different bars and although we didn’t get to try all, the ones we did were SO GOOD. The whole hotel had such vacation feels! We loved it!!!
6
Robert gerald
3 oct 2025
·
Se alojó 6 noches
The staff was friendly. But we had another party that booked to meet us there. They booked the wrong excellence. I know that is on us,but the excellence would not do anything to help us resolve the issue. They wanted to charge us another $6,000 for them to get a room in our hotel and then told us there were not any cheaper rooms. We then went on expedia and found one for $2,000.we weren't asking for anything free. We just wanted one of to get transferred. They no intention of helping us resolve the matter. They just wanted more money. We wont be going back
The staff was friendly. But we had another party that booked to meet us there. They booked the wrong excellence. I know that is on us,but the excellence would not do anything to help us resolve the issue. They wanted to charge us another $6,000 for them to get a room in our hotel and then told us there were not any cheaper rooms. We then went on expedia and found one for $2,000.we weren't asking for anything free. We just wanted one of to get transferred. They no intention of helping us resolve the matter. They just wanted more money. We wont be going back
10
Brent
28 nov 2025
·
Se alojó 3 noches
Property is clean and staff is excellent. Friendly, helpful, and knowledgeable about the hotel and surrounding areas. The shows are good, and the restaurants are great.
Property is clean and staff is excellent. Friendly, helpful, and knowledgeable about the hotel and surrounding areas. The shows are good, and the restaurants are great.
6
Kraig
10 nov 2025
·
Se alojó 3 noches
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
Took 45 minutes after our “excellence”check-in waiting for someone to take us to our “excellence” room which was directly next to a LOUD street. Food was okay but never great. This place was overpriced and understaffed. We also waited 45 minutes to get our bags picked up. They never came so we ended up having to take our own bags so we didn’t miss our flight which is unacceptable. The place closes at 11 on Saturday night and 10 the rest of the nights no live music to dance to only shows to sit and watch. This place had a good mix of people in there. 30’s and 40’s so not really clear why they shut it down so early when everyone was wanting to stay up dance and party very weak on the resorts part for not understanding what their guests wanted. We did the silent disco which they shut down at at 11:00 which left 200 people disappointed and sent back to their rooms.
10
Dawn Renee
3 nov 2025
·
Se alojó 5 noches
This was best vacation ever. The staff met every expectation we had and went above and beyond. The hotel was beyond clean. The staff was so friendly. We will be back.
This was best vacation ever. The staff met every expectation we had and went above and beyond. The hotel was beyond clean. The staff was so friendly. We will be back.
10
Sherrie
20 dic 2025
·
Se alojó 6 noches
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
This was our first stay on an Excellence property. Everything about the resort is beautiful, clean, and welcoming. Our room was meticulously cleaned every day as well as towels replaced and bed turn down every evening. The pool area and beach were clean and lovely with fresh towels conveniently located and abundant. Restaurant and food options were excellent as well. One thing that stands out above and beyond expectations is the staff and service. Simply outstanding. Looking forward to our next Excellence experience in 2026!
6
Wendy
11 nov 2025
·
Se alojó 3 noches
Beware! Lovely resort BUT I won’t stay again and can’t recommend if you are a group of friends traveling together. They don’t guarantee room types. When you book a stay, don’t you want what you requested? You have a reason for wanting it. Multiple parties had the same problem - traveling with friends and getting a room with one king bed. No pull out sofa, no rollaways, “nothing we can do, our policy which you agreed to when you booked….” Also, food and beverage service was really slow (and yes, we tipped).
Beware! Lovely resort BUT I won’t stay again and can’t recommend if you are a group of friends traveling together. They don’t guarantee room types. When you book a stay, don’t you want what you requested? You have a reason for wanting it. Multiple parties had the same problem - traveling with friends and getting a room with one king bed. No pull out sofa, no rollaways, “nothing we can do, our policy which you agreed to when you booked….” Also, food and beverage service was really slow (and yes, we tipped).
10
Walter
27 jun 2025
·
Se alojó 5 noches
Flew in a little early. Room wasn’t ready. Upgrade to club which was a mistake. Kept telling me they were upgrading the room. Everything in the room was the same. Didn’t get into room until 4:00. Waited 3 hours. It’s a shame but resort is beautiful. I guess upgrading wasn’t the way to go. Plus they really didn’t offer anything better. Been to excellent in Punta cana were club members have more. So if we come back we will not go club. Not worth it.
Flew in a little early. Room wasn’t ready. Upgrade to club which was a mistake. Kept telling me they were upgrading the room. Everything in the room was the same. Didn’t get into room until 4:00. Waited 3 hours. It’s a shame but resort is beautiful. I guess upgrading wasn’t the way to go. Plus they really didn’t offer anything better. Been to excellent in Punta cana were club members have more. So if we come back we will not go club. Not worth it.
6
Toshawna
15 oct 2025
·
Se alojó 5 noches
We booked Excellence Riviera Cancun through Expedia — the only reason we even knew about this resort — yet were treated as “third-party guests.” Upon arrival, we were given a single king bed despite booking two, and were told to “call Expedia” instead of being helped on-site. Our “swim-up” suite required walking across grass and rocks to reach the pool, and the patio door locked automatically, forcing us to keep it open for access (ie, mosquitoes and humidity leading to damp clothes). The beach water was dark brown and not swimmable. Food was mediocre, service slow, and coatis roamed in packs around the pool. The grounds were clean and the turn-down service was nice, but overall this felt like a 3.5-star experience, not the luxury resort it’s advertised to be.
We booked Excellence Riviera Cancun through Expedia — the only reason we even knew about this resort — yet were treated as “third-party guests.” Upon arrival, we were given a single king bed despite booking two, and were told to “call Expedia” instead of being helped on-site. Our “swim-up” suite required walking across grass and rocks to reach the pool, and the patio door locked automatically, forcing us to keep it open for access (ie, mosquitoes and humidity leading to damp clothes). The beach water was dark brown and not swimmable. Food was mediocre, service slow, and coatis roamed in packs around the pool. The grounds were clean and the turn-down service was nice, but overall this felt like a 3.5-star experience, not the luxury resort it’s advertised to be.
10
Michelina
9 nov 2025
·
Se alojó 8 noches
Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again
Itamar, maxilliano, Luis, Josias, Christina, Veronica and everyone else I had the pleasure of being served by were all excellent and I’m very impressed with the quality of service I received at this resort thank you again
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Ubicación
Ubicado en una zona tranquila, muy alejada de la Zona Hotelera de Cancún, el complejo se siente apartado; planifique entre 30 y 40 minutos en coche para llegar a las atracciones de la ciudad. El acceso al aeropuerto es sencillo, pero algunas carreteras de acceso son irregulares y los taxis pueden ser caros.
Reseñas de huéspedes relacionadas
10
Olamilekan
30 may 2025
·
Se alojó 3 noches
It was an amazing long weekend at Excellence, it really felt like a luxurious holiday. The staff were all so friendly and hardworking.. you only needed to ask once for anything. Thank you for making my wifes 40th very special and memorable
It was an amazing long weekend at Excellence, it really felt like a luxurious holiday. The staff were all so friendly and hardworking.. you only needed to ask once for anything. Thank you for making my wifes 40th very special and memorable
10
Debbie
26 ago 2025
·
Se alojó 3 noches
This was our first time in Cancun and it was amazing. The resort was beautiful as well as the beach and sand. Would definitely stay here again.
This was our first time in Cancun and it was amazing. The resort was beautiful as well as the beach and sand. Would definitely stay here again.
10
Olga
22 ene 2025
·
Se alojó 10 noches
Long drive on dirt road from the asfalt road
Long drive on dirt road from the asfalt road
10
Chiamaka
2 sept 2025
·
Se alojó 5 noches
The staff were very courteous, their service was impeccable. Loved the dining and drink options available at the resort. There’re activities to keep you entertained throughout your stay and the environment is very beautiful. However, this resort is around 40mins from the hotel zone which is the tourist area. Uber for $35-40) and hotel taxis ($60) one way are available to go all the way there. So if that is your vibe you might want to double check or If you don’t mind doing the trip then this place is perfect.
The staff were very courteous, their service was impeccable. Loved the dining and drink options available at the resort. There’re activities to keep you entertained throughout your stay and the environment is very beautiful. However, this resort is around 40mins from the hotel zone which is the tourist area. Uber for $35-40) and hotel taxis ($60) one way are available to go all the way there. So if that is your vibe you might want to double check or If you don’t mind doing the trip then this place is perfect.
10
Peter
30 may 2025
·
Se alojó 1 noche
Great staff and short drive to airport; need to pay to clean out seaweed (beach is worthless can’t swim), public beach 2.4 miles south is amazing and $3 cab ride!
Great staff and short drive to airport; need to pay to clean out seaweed (beach is worthless can’t swim), public beach 2.4 miles south is amazing and $3 cab ride!
6
carven
28 abr 2025
·
Se alojó 4 noches
Too far away when you want to leave the property. I had to pay over $100 every time we wanted to go into town. Communication through Expedia with Excellence is non-existant. They insist that you use Expedia for all correspondence with the hotel. They never answer when you go through Expedia and if you call them direct to make changes to your reservation they tell you they can't help you and you need to back to Expedia so your needs are never addressed. I had an agent at the hotel hang up on me when I asked to speak to a manager. The restaurant 'The Lobster House' didn't have lobster available for the five days we stayed at the hotel, which was very disapointing to us as my spouse had never tried lobster. All in all an average stay. I expected so much more out of a five star establishment. The amount of pushback I received really soured my experience. I won't be returning.
Too far away when you want to leave the property. I had to pay over $100 every time we wanted to go into town. Communication through Expedia with Excellence is non-existant. They insist that you use Expedia for all correspondence with the hotel. They never answer when you go through Expedia and if you call them direct to make changes to your reservation they tell you they can't help you and you need to back to Expedia so your needs are never addressed. I had an agent at the hotel hang up on me when I asked to speak to a manager. The restaurant 'The Lobster House' didn't have lobster available for the five days we stayed at the hotel, which was very disapointing to us as my spouse had never tried lobster. All in all an average stay. I expected so much more out of a five star establishment. The amount of pushback I received really soured my experience. I won't be returning.
8
Marufjon
23 sept 2025
·
Se alojó 3 noches
I really enjoyed my stay at this hotel. The view was beautiful and the atmosphere was amazing. However, the beach was disappointing because the water was very dirty, so we could only swim in the pool. We also faced some issues with restaurant reservations. Overall, it was still a good experience.
I really enjoyed my stay at this hotel. The view was beautiful and the atmosphere was amazing. However, the beach was disappointing because the water was very dirty, so we could only swim in the pool. We also faced some issues with restaurant reservations. Overall, it was still a good experience.
10
Robert William
30 mar 2025
·
Se alojó 7 noches
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
My second time here. Very nice facilities - grounds, restaurants, pool and staff. Beach/ocean are ok but not outstanding. Tons of seaweed on beach and in ocean. Beach is walkable for 1 mile north and 2-3 miles south. Can walk to beach to the town of Puerto Morelos although there isn't a lot there - a few bars and maybe a few shops. The bars at the hotel are ok but don't really promote a lot of interaction with other guests - better if you come as a group. Definitely all adult and very laid back - not a party scene - which is what they and the guests are going for.
6
Bryant
3 jun 2025
·
Se alojó 4 noches
I’ve stayed at several 5-star resorts in Cancun before, and while Riviera Maya Cancun is nice in some ways, it just didn’t feel as high-end as others I’ve experienced, especially for the price. One major downside is the location-it’s over 30 minutes from the Hotel Zone, which makes it pretty inconvenient if you’re looking to explore or do anything off-resort. Another letdown was the vibe. They didn’t play much music throughout the day, and it really affected the energy of the place. If you’re looking for a more lively atmosphere with fun activities, this probably isn’t the spot. Overall, it’s fine if you’re strictly looking to relax and do nothing but lounge.. very calm and quiet. But if you’re looking for better energy and a more connected experience with everything Cancun has to offer, I’d definitely go with a different resort, especially at this price point.
I’ve stayed at several 5-star resorts in Cancun before, and while Riviera Maya Cancun is nice in some ways, it just didn’t feel as high-end as others I’ve experienced, especially for the price. One major downside is the location-it’s over 30 minutes from the Hotel Zone, which makes it pretty inconvenient if you’re looking to explore or do anything off-resort. Another letdown was the vibe. They didn’t play much music throughout the day, and it really affected the energy of the place. If you’re looking for a more lively atmosphere with fun activities, this probably isn’t the spot. Overall, it’s fine if you’re strictly looking to relax and do nothing but lounge.. very calm and quiet. But if you’re looking for better energy and a more connected experience with everything Cancun has to offer, I’d definitely go with a different resort, especially at this price point.
8
Emanuel Cipriano
19 abr 2025
·
Se alojó 3 noches
Our stay was pleasant and relaxing. The staff was welcoming, helpful, and ready to answer any questions we had. If you’re looking to explore Cancun, you will need to use a taxi but the resort was great and made arrangements for us. We felt safe while in the resort, we arrived in the middle of the week and not much entertainment was planned in the evenings other than karaoke but Friday’s Mexico night was fun!
Our stay was pleasant and relaxing. The staff was welcoming, helpful, and ready to answer any questions we had. If you’re looking to explore Cancun, you will need to use a taxi but the resort was great and made arrangements for us. We felt safe while in the resort, we arrived in the middle of the week and not much entertainment was planned in the evenings other than karaoke but Friday’s Mexico night was fun!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La mayoría de los huéspedes elogian la variedad y la calidad general de los numerosos restaurantes a la carta y bares. Las desventajas recurrentes incluyen opciones limitadas de buffet para el almuerzo o la cena, esperas ocasionales o cierres e inconsistencias en los platos, que van de excelentes a simplemente aceptables.
Reseñas de huéspedes relacionadas
8
Esperanza
6 ago 2025
·
Se alojó 4 noches
I have to start by saying the smell in the lobby of this resort is to die for. I could literally sit in there all day. My husband and I arrived to this location with transportation through MTS and it was amazing. We arrived to champagne and hand towels. We got there early so our room was not available but we were allowed to eat and walk around the resort. The staff was incredibly nice and respectful. We were always greeted politely. The entertainment was very good for a resort. We loved Karaoke night. It was so much fun! They should offer this more than once a week. Saturdays are a bit more quiet due to some people checking out on Sundays. My check out with Monday and we could hear a DJ going all night. I wish they would move that to Saturday for weekend fun. The bars were really really good. They could make whatever drink you wanted. My husband did wish the beer selection was better but overall he was ok with what they had. We did order room service one night for dinner it was average but we did not do that again. Breakfast was 10/10. We did decide to do more restaurant eating, which was soo good. Olas was our go too for tacos. The grill was very very good. The Kitchen was amazing due to the selection. They French restaurant was even better. Filet mignon melted in your mouth. Our room was cleaned multiple times a day which I appreciated so much. We did see a couple water bugs but what can you do! Overall 10/10
I have to start by saying the smell in the lobby of this resort is to die for. I could literally sit in there all day. My husband and I arrived to this location with transportation through MTS and it was amazing. We arrived to champagne and hand towels. We got there early so our room was not available but we were allowed to eat and walk around the resort. The staff was incredibly nice and respectful. We were always greeted politely. The entertainment was very good for a resort. We loved Karaoke night. It was so much fun! They should offer this more than once a week. Saturdays are a bit more quiet due to some people checking out on Sundays. My check out with Monday and we could hear a DJ going all night. I wish they would move that to Saturday for weekend fun. The bars were really really good. They could make whatever drink you wanted. My husband did wish the beer selection was better but overall he was ok with what they had. We did order room service one night for dinner it was average but we did not do that again. Breakfast was 10/10. We did decide to do more restaurant eating, which was soo good. Olas was our go too for tacos. The grill was very very good. The Kitchen was amazing due to the selection. They French restaurant was even better. Filet mignon melted in your mouth. Our room was cleaned multiple times a day which I appreciated so much. We did see a couple water bugs but what can you do! Overall 10/10
8
Megan A
5 oct 2025
·
Se alojó 6 noches
Everything was great but I do wish the food options were a bit better. We have realistic expectations for an all inclusive, however, despite the amount of restaurants, operating hours are somewhat slim.
Everything was great but I do wish the food options were a bit better. We have realistic expectations for an all inclusive, however, despite the amount of restaurants, operating hours are somewhat slim.
8
Lauren
8 oct 2025
·
Se alojó 4 noches
Just wish the restaurants were open longer or that the food truck was open all day. Sometimes our only option was pizza by the pool and that got boring.
Just wish the restaurants were open longer or that the food truck was open all day. Sometimes our only option was pizza by the pool and that got boring.
10
Mariano
20 oct 2025
·
Se alojó 5 noches
Excellent dining options
Excellent dining options
10
Kay
18 nov 2025
·
Se alojó 4 noches
Nice resort. No reservations needed forost restaurants. Good food. Good drinks worth top shelf liquor. Rooms were nice..no issues with air conditioning. Beach was nice. I'll definitely go back.
Nice resort. No reservations needed forost restaurants. Good food. Good drinks worth top shelf liquor. Rooms were nice..no issues with air conditioning. Beach was nice. I'll definitely go back.
10
Keli
15 jul 2025
·
Se alojó 4 noches
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
Just got back from a girls trip. We stayed 4 nights and had a fantastic time. I love that you can have a quiet pool experience with a lazy river or you can be at the pool party. The entertainment staff is fantastic and so fun. We had a great time with all the staff actually. Great time to go, didn’t wait long for a drink. We ate at the grill and the French restaurant, both were amazing. If you’re not in the mood to get dressed up, the food cart has amazing hamburgers. Breakfast buffet had every option you could possibly imagine. Entertainment in the evening was fun. They would do a DJ or a band and then they also would have entertainment. I will be back!!!
8
john
28 sept 2025
·
Se alojó 7 noches
The beach is not as advertised. You need to let people know beach conditions. Its smelly. Its brown. And from staff even when sargassum is not an issue. Its still not blue due to the seaweed and grasses. Its not tropical like advertised. And when we called to ask about it they said it was amazing. The staff. The grounds are the only thing that saves this resort. Also. Not having a buffett to go to at any time is a big issue. Not everybody wants to come and dress up for 2 hour dinner service every night. What all inclusive resorts dosnt have breakfast lunch and finner buffet options. The other restaurants food was ok at best.
The beach is not as advertised. You need to let people know beach conditions. Its smelly. Its brown. And from staff even when sargassum is not an issue. Its still not blue due to the seaweed and grasses. Its not tropical like advertised. And when we called to ask about it they said it was amazing. The staff. The grounds are the only thing that saves this resort. Also. Not having a buffett to go to at any time is a big issue. Not everybody wants to come and dress up for 2 hour dinner service every night. What all inclusive resorts dosnt have breakfast lunch and finner buffet options. The other restaurants food was ok at best.
8
Marc
19 nov 2025
·
Se alojó 3 noches
nice resort overall. liked the balance of pools. Spa was great. Food was just okay.
nice resort overall. liked the balance of pools. Spa was great. Food was just okay.
8
Joie
14 ago 2025
·
Se alojó 6 noches
Property was very nice, ample pools and swim rivers. They kept the beach very clean, but the water is very murky and not swimmable (which I was aware of from many traveler reviews). The spa was one of the best experiences we've had at a resort. Personal concierge service was excellent. Our only complaint is the food and dining. Many restaurants are closed certain nights, which means more demand on others. We are early diners so we never had an issue, but we witnessed many people turned away or told to wait 45 min for a table at some places. 2 restaurants are in a covered outdoor space, so with heat and humidity (depending on time of year), you would want to avoid these places - which again, reduces your dining choices. 1 bar and 1 restaurant are exclusive to the VIP upgrade, which are nice but small, so expect to wait or even have your favorite dish run out if you dine later. We were also disappointed in the VIP upgrade room service menu. There is literally no difference to the menu everyone else gets - so I felt this was false advertising. No buffet dining option for dinner, which was also a disappointment. We only enjoyed 1-2 meals (Magna dinner & Oregano lunch), otherwise we found the food very bland and disappointing throughout the resort. Our room service items were better than the restaurants so we ordered in several times. Aside from the food/dining disappointments, the staff was very attentive and friendly. Our room was beautifully managed daily.
Property was very nice, ample pools and swim rivers. They kept the beach very clean, but the water is very murky and not swimmable (which I was aware of from many traveler reviews). The spa was one of the best experiences we've had at a resort. Personal concierge service was excellent. Our only complaint is the food and dining. Many restaurants are closed certain nights, which means more demand on others. We are early diners so we never had an issue, but we witnessed many people turned away or told to wait 45 min for a table at some places. 2 restaurants are in a covered outdoor space, so with heat and humidity (depending on time of year), you would want to avoid these places - which again, reduces your dining choices. 1 bar and 1 restaurant are exclusive to the VIP upgrade, which are nice but small, so expect to wait or even have your favorite dish run out if you dine later. We were also disappointed in the VIP upgrade room service menu. There is literally no difference to the menu everyone else gets - so I felt this was false advertising. No buffet dining option for dinner, which was also a disappointment. We only enjoyed 1-2 meals (Magna dinner & Oregano lunch), otherwise we found the food very bland and disappointing throughout the resort. Our room service items were better than the restaurants so we ordered in several times. Aside from the food/dining disappointments, the staff was very attentive and friendly. Our room was beautifully managed daily.
6
Lucas
21 oct 2025
·
Se alojó 4 noches
I’ve been a longtime fan of the Excellence brand, visiting Finest Playa Mujeres in 2015 and Excellence Punta Cana in 2019. While Excellence Riviera Cancun still delivers a beautiful experience, I’ve noticed a few changes over the years. The drink selection has definitely gone down compared to previous stays fewer premium options than before. The food quality is also a bit inconsistent now; some dishes are great, others just okay, whereas before it was consistently excellent across the board. That said, the service remains phenomenal. Every staff member I encountered was friendly, attentive, and practically fluent in English though that did lead to being profiled a few times as someone who couldn’t speak Spanish. The resort itself is stunning, with top-notch amenities and a relaxing “lazy river” pool that winds around the spa area. Overall, it’s still a wonderful place to unwind, but I hope Excellence brings back some of the quality and variety that once made them truly stand out.
I’ve been a longtime fan of the Excellence brand, visiting Finest Playa Mujeres in 2015 and Excellence Punta Cana in 2019. While Excellence Riviera Cancun still delivers a beautiful experience, I’ve noticed a few changes over the years. The drink selection has definitely gone down compared to previous stays fewer premium options than before. The food quality is also a bit inconsistent now; some dishes are great, others just okay, whereas before it was consistently excellent across the board. That said, the service remains phenomenal. Every staff member I encountered was friendly, attentive, and practically fluent in English though that did lead to being profiled a few times as someone who couldn’t speak Spanish. The resort itself is stunning, with top-notch amenities and a relaxing “lazy river” pool that winds around the spa area. Overall, it’s still a wonderful place to unwind, but I hope Excellence brings back some of the quality and variety that once made them truly stand out.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Ahmed
11 ago 2026
·
Se alojó 2 noches
Muy limpias, el personal muy amable y la comida rica
Muy limpias, el personal muy amable y la comida rica
10
Jennifer
21 jul 2026
·
Se alojó 1 noche
Personal muy atento y amable. El mesero Aarón nos atendió excelente durante la cena. Instalaciones limpias y cuarto cómodo
Personal muy atento y amable. El mesero Aarón nos atendió excelente durante la cena. Instalaciones limpias y cuarto cómodo
10
Ana Bertha
20 jun 2026
·
Se alojó 1 noche
La atención del personal es extraordinaria, alimentos deliciosos
La atención del personal es extraordinaria, alimentos deliciosos
10
Evian
9 jun 2026
·
Se alojó 3 noches
ESPECTACULAR. UN LUGAR PARA VOLVER!!
ESPECTACULAR. UN LUGAR PARA VOLVER!!
10
Alejandro
17 may 2026
·
Se alojó 2 noches
Sin duda alguna uno de los mejores hoteles que me he hospedado!! Recomendable
Sin duda alguna uno de los mejores hoteles que me he hospedado!! Recomendable
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: 362.70976835998533USD
- 2026-09-20: 354.70883099075314USD
- 2026-09-21: 356.4998653541565USD
- 2026-09-22: 356.5537099635315USD
- 2026-09-23: 354.70883099075314USD
- 2026-09-24: 362.70976835998533USD
- 2026-09-25: 367.42253882858273USD
- 2026-09-26: 370.93337562423704USD
- 2026-09-27: 367.9807910449219USD
- 2026-09-28: 367.9807910449219USD
- 2026-09-29: 367.42253882858273USD
- 2026-09-30: 375.46147590911863USD
- 2026-10-01: 351.2081601695251USD
- 2026-10-02: 354.27095793365476USD
- 2026-10-03: 345.71320560653686USD
- 2026-10-04: 354.27095793365476USD
- 2026-10-05: 353.7977844067383USD
- 2026-10-06: 346.2648324119568USD
- 2026-10-07: 345.71320560653686USD
- 2026-10-08: 346.2648324119568USD
- 2026-10-09: 346.2648324119568USD
- 2026-10-10: 353.7977844067383USD
- 2026-10-11: 354.27095793365476USD
- 2026-10-12: 345.71320560653686USD
- 2026-10-13: 339.25945943481446USD
- 2026-10-14: 349.7554774790954USD
- 2026-10-15: 370.2832089770508USD
- 2026-10-16: 450.3264458807373USD
- 2026-10-17: 451.3451816835022USD
- 2026-10-18: 429.63938902496335USD
- 2026-10-19: 432.33063795135496USD
- 2026-10-20: 429.63938902496335USD
- 2026-10-21: 436.0556963667297USD
- 2026-10-22: 501.7773188291931USD
- 2026-10-23: 501.3834749578857USD
- 2026-10-24: 497.95845300842285USD
- 2026-10-25: 472.53016095565795USD
- 2026-10-26: 453.34672182769776USD
- 2026-10-27: 425.67280107925416USD
- 2026-10-28: 432.33063795135496USD
- 2026-10-29: 432.33063795135496USD
- 2026-10-30: 470.3597254156494USD
- 2026-10-31: 467.55482790618896USD
- 2026-11-01: 492.3765618365478USD
- 2026-11-02: 506.8590440592956USD
- 2026-11-03: 498.10522864608765USD
- 2026-11-04: 530.4601599568176USD
- 2026-11-05: 554.7764696827697USD
- 2026-11-06: 632.4737151846314USD
- 2026-11-07: 625.8527212060546USD
- 2026-11-08: 536.0792095179748USD
- 2026-11-09: 559.6090934843445USD
- 2026-11-10: 519.7323927507019USD
- 2026-11-11: 530.4601599568176USD
- 2026-11-12: 539.4125273670959USD
- 2026-11-13: 571.4270387548828USD
- 2026-11-14: 543.3335086482239USD
- 2026-11-15: 575.440109742279USD
- 2026-11-16: 539.4125273670959USD
- 2026-11-17: 517.3857002471924USD
La hora de entrada comienza a15:00La hora de salida termina a12:00
El check in debe realizarlo alguien que tenga al menos 18 años.
Requisitos De Edad
Edad mínima de registro: 18
Mascotas
No se admiten animales de servicio;No se admiten mascotas;
Servicios De Recepción
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Al efectuar la entrada, todos los huéspedes deben presentar un documento de identidad oficial válido y una tarjeta de crédito para cubrir posibles cargos adicionales.
Política De Niños Y Camas Adicionales
No se aceptan niños de 18 años o menos en este alojamiento sólo para adultos; No hay cunas disponibles (bebés)No hay camas supletorias disponibles
Comedor
Degusta algo de cocina internacional en The Kitchen Table, uno de los 12 restaurantes de este alojamiento. El alojamiento también te ofrece servicio de habitaciones las 24 horas y una cafetería. Relájate con un refresco en el bar en la playa, en el bar junto a la piscina o en uno de los 12 bares con salón.
Servicios populares
Servicio de habitaciones
General
Servicio de habitaciones