Cozumel Palace-All Inclusive
US$ 343
/noite
Média para setembro
Preços para Cozumel Palace-All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 343
/noite
Média para setembro
Preços médios mensais
Em Cozumel Palace-All Inclusive, o preço por noite é, em média, US$ 343 no mês mais barato (setembro) e US$ 593 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 508 |
| fevereiro | US$ 593 |
| março | US$ 565 |
| abril | US$ 494 |
| maio | US$ 423 |
| junho | US$ 425 |
| julho | US$ 447 |
| agosto | US$ 378 |
| setembro | US$ 343 |
| outubro | US$ 400 |
| novembro | US$ 485 |
| dezembro | US$ 506 |
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set. · US$ 343
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Mais caro: fevereiro (aprox. US$ 593)
Mais barato: setembro (aprox. US$ 343)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores e um health club. ...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 3 piscinas exteriores e um health club. Wi-fi grátis, serviços de concierge e uma sala de jogos são algumas das comodidades adicionais disponíveis neste alojamento.
Comodidades para negócios
As principais comodidades incluem acesso à internet com fios grátis, jornais grátis no lobby e um serviço de limpeza a seco. O alojamento disponibiliza transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa.
Restaurante
Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 2 bares/lounges. Comece as suas manhãs da melhor forma com um pequeno-almoço completo grátis, servido diariamente entre as 07:00 e as 11:30.
Quartos
Para que se sinta em casa durante a sua estadia, os 169 quartos oferecem um televisor LED e banheiras de hidromassagem privativas interiores. As camas têm colchões pillowtop e roupa de alta qualidade. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho dispõem de um polibã e uma banheira separados, uma banheira de hidromassagem e artigos de higiene exclusivos.
Localização
Com uma estadia Cozumel Palace - All-Inclusive em Cozumel (Colonos Cuzamil), ficará a 15 minutos de carro de Terminal Marítimo de Cozumel e de Mr. Sancho's Beach Club. Este alojamento com tudo incluído está a 22 km (13,7 mi) de Balsa para Cozumel e a 25,5 km (15,8 mi) de Parque Temático de Xplor.
O que há nas proximidades
Palacio Municipal(0.5 milhas)
Playa Stingray(0.6 milhas)
Plaza Punta Langosta(0.7 milhas)
Terminal de Cruzeiros Punta Langosta(0.7 milhas)
Monumento a Rafael Melgar(0.8 milhas)
Praia Caletita(0.9 milhas)
Recife de Villa Blanca(0.9 milhas)
Igreja Ondas da Graça(0.9 milhas)
Museo de la Isla de Cozumel(1.2 milhas)
Mundo Marinho de Cozumel(1.3 milhas)
Iglesia de San Miguel(1.3 milhas)
Central Plaza(1.3 milhas)
Parque Benito Juárez(1.3 milhas)
Mercado Municipal "Benito Juarez"(1.4 milhas)
Terminal Marítimo de Cozumel(1.4 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(2.9 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(54.1 milhas)
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Limpeza a seco
Localização
Rafael E. Melgar Km 1.5, Colonia Andrés, San Miguel, Estado de Quintana Roo, México
Palacio Municipal (0.5 milhas)
Playa Stingray (0.6 milhas)
Plaza Punta Langosta (0.7 milhas)
Terminal de Cruzeiros Punta Langosta (0.7 milhas)
Monumento a Rafael Melgar (0.8 milhas)
Praia Caletita (0.9 milhas)
Opções de quartos
5
Superior Ocean View Suite - Book 4 nights, get 2 free in Punta Cana
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
581 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
9
Superior Honeymoon Suite Ocean Front- King Size Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
581 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
10
Superior Two Bedroom Presidential Suite - Kids & Teens Stay Free
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
829 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
11
Superior Loft Suite - Kids & Teens Stay Free
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
827 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
7
Superior Ocean View Suite - Kids & Teens Stay Free
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
581 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
8
Superior Oceanfront Suite - Kids & Teens Stay Free
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Dormidas 4
581 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou camas extra (gratuitas)Banheira de hidromassagem privada interiorBanheira de hidromassagem privada
9
Villa Three Bedroom Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 4× Camas De Casal
Ar condicionadoWi-Fi (gratuito)Sala de estar separadaBanheira de hidromassagem privada interiorBanheira de hidromassagem privada
Avaliações dos hóspedes sobre Cozumel Palace-All Inclusive
9.1
Soberbo
Com base em 1.001 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
56%
Família
30%
Grupos
11%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Com base em avaliações recentes, os viajantes descrevem o Cozumel Palace-All Inclusive como um resort pequeno e à beira-mar, com uma equipe excepcional, espaços limpos e atualizados, comida saborosa e fácil acesso ao snorkeling no píer, mas sem uma praia natural e com pressão recorrente para vendas.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Com base em avaliações recentes, os viajantes descrevem o Cozumel Palace-All Inclusive como um resort pequeno e à beira-mar, com uma equipe excepcional, espaços limpos e atualizados, comida saborosa e fácil acesso ao snorkeling no píer, mas sem uma praia natural e com pressão recorrente para vendas.
Os quartos são confortáveis, com vista para o mar, varandas ou redes e banheiras no quarto; alguns mencionam ruído, limitações da 'vista para o mar' nos quartos do primeiro andar ou dificuldades para fazer upgrades. As instalações são adequadas para estadias relaxantes: duas piscinas, entretenimento animado, porém limitado, uma cafeteria popular, academia e spa, mas as espreguiçadeiras são reservadas cedo e os azulejos podem estar escorregadios; ruídos ocasionais de construção ou manutenção aparecem em algumas avaliações. Espere um all-inclusive discreto, focado no acesso à água e na proximidade da cidade, em vez de uma cena de praia arenosa e festas.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Sem praia de areia, mas acesso direto ao mar com escadas e bom snorkeling a partir do píer. Duas piscinas, uma cafeteria bem avaliada, academia e spa são destaques; as espreguiçadeiras costumam ser reservadas cedo e os azulejos podem estar escorregadios.
Avaliações dos hóspedes relacionadas
10
Traci
4 de mar. de 2025
·
A estadia foi de 4 noites
Was disappointed no beach. The staff was excellent. The gym was new and clean. The rooms and common areas very clean. The spa wasn't great. No relaxation area and noisy treatment rooms.
Was disappointed no beach. The staff was excellent. The gym was new and clean. The rooms and common areas very clean. The spa wasn't great. No relaxation area and noisy treatment rooms.
10
Kylie Jean
3 de mar. de 2025
·
A estadia foi de 5 noites
The staff was the best we’ve had at any all-inclusive resort. Snorkeling right at the resort was convenient and saw many underwater species. Did not miss having a sandy beach.
The staff was the best we’ve had at any all-inclusive resort. Snorkeling right at the resort was convenient and saw many underwater species. Did not miss having a sandy beach.
10
Khalia
4 de nov. de 2025
·
A estadia foi de 2 noites
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
10
Liliana
11 de ago. de 2025
·
A estadia foi de 4 noites
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
10
Janeen
12 de nov. de 2025
·
A estadia foi de 5 noites
We like smaller resorts. There is no beach, but you can go swimming off the dock which we did every day. We snorkeled off the dock and saw quite a few fish. The pool is well kept with plenty of loungers. The food was decent and the staff is incredible. We enjoyed our stay and would definitely stay here again.
We like smaller resorts. There is no beach, but you can go swimming off the dock which we did every day. We snorkeled off the dock and saw quite a few fish. The pool is well kept with plenty of loungers. The food was decent and the staff is incredible. We enjoyed our stay and would definitely stay here again.
10
Dawn
17 de mar. de 2025
·
A estadia foi de 6 noites
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
10
Ashley
27 de jul. de 2025
·
A estadia foi de 4 noites
This resort was absolutely amazing! From the welcome refresher drink at check-in to making us feel like family the moment we arrived, everything exceeded our expectations. The staff were incredibly friendly and attentive to every request. The resort itself was spotless and beautifully maintained. We loved the snorkeling and paddleboarding options—snorkeling right off the dock, we saw incredible fish! Highly recommend this resort to anyone looking for a relaxing and memorable getaway.
This resort was absolutely amazing! From the welcome refresher drink at check-in to making us feel like family the moment we arrived, everything exceeded our expectations. The staff were incredibly friendly and attentive to every request. The resort itself was spotless and beautifully maintained. We loved the snorkeling and paddleboarding options—snorkeling right off the dock, we saw incredible fish! Highly recommend this resort to anyone looking for a relaxing and memorable getaway.
10
Lisa
8 de jan. de 2023
·
A estadia foi de 19.364 noites
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
6
Beverly
19 de mar. de 2025
·
A estadia foi de 4 noites
The problem with the property is that there are not enough chairs around the poo. People would place items on chairs and then leave them for HOURS such that others had no chairs.
The problem with the property is that there are not enough chairs around the poo. People would place items on chairs and then leave them for HOURS such that others had no chairs.
10
De Bellis
9 de dez. de 2024
·
A estadia foi de 8 noites
Great experience in every aspect. Access to the sea amazing, room with ocean view fantastic, fitness area brand new, and the restaurant level at the top, including a fantastic thanksgiving dinner! Best place I have been for 3 years in North America
Great experience in every aspect. Access to the sea amazing, room with ocean view fantastic, fitness area brand new, and the restaurant level at the top, including a fantastic thanksgiving dinner! Best place I have been for 3 years in North America
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
As avaliações destacam consistentemente espaços muito limpos e bem conservados, além de reformas recentes. Alguns mencionam azulejos molhados e escorregadios e ruídos ocasionais de construção ou manutenção.
Avaliações dos hóspedes relacionadas
10
Sheryl
20 de out. de 2025
·
A estadia foi de 4 noites
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
4
Andrea
4 de nov. de 2024
·
A estadia foi de 6 noites
This property had been closed to remodeling. They were not ready to be opened. We spoke to many members and they agreed. There is a facebook page where you can see what the members are saying. Lots of open wires. No phone in elevators. No chairs on ocean front units… so the view couldn’t even be enjoyed. Bathroom by pool was not open, so you had to walk through hotel. Arranged for ride back to airport and was not provided all information needed. Staff was pleasant but not to helpful as it wasn’t their fault things were not ready. We requested King bed and got 2 full. We were told that was a request not a guarantee. Not a good first impression of Palace Resorts!!!!
This property had been closed to remodeling. They were not ready to be opened. We spoke to many members and they agreed. There is a facebook page where you can see what the members are saying. Lots of open wires. No phone in elevators. No chairs on ocean front units… so the view couldn’t even be enjoyed. Bathroom by pool was not open, so you had to walk through hotel. Arranged for ride back to airport and was not provided all information needed. Staff was pleasant but not to helpful as it wasn’t their fault things were not ready. We requested King bed and got 2 full. We were told that was a request not a guarantee. Not a good first impression of Palace Resorts!!!!
10
kandice r
4 de out. de 2025
·
A estadia foi de 4 noites
Resort very clean. Staff very polite and helpful. All amenities are CHI. They even have a CHI straightener to use. Only thing I wish they had was ceiling fans. We walked across the street to Chadrauri. Not sure I spelled that correctly, but they had everything we needed.
Resort very clean. Staff very polite and helpful. All amenities are CHI. They even have a CHI straightener to use. Only thing I wish they had was ceiling fans. We walked across the street to Chadrauri. Not sure I spelled that correctly, but they had everything we needed.
10
Kristin
31 de out. de 2025
·
A estadia foi de 2 noites
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
10
GARY
5 de out. de 2025
·
A estadia foi de 2 noites
Great properly very safe and clean. Great entertainment and food
Great properly very safe and clean. Great entertainment and food
10
Khalia
4 de nov. de 2025
·
A estadia foi de 2 noites
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
The resort was spotless. Everything was modern, food was excellent! There is no beach. However the amenities make up for it. I rate this place a 10 out of 10.
10
Lisa
8 de jan. de 2023
·
A estadia foi de 19.364 noites
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
While this is an older property, the staff takes great pains to keep the rooms and grounds spotless and pleasant. They are also attentive and truly seem to care about each visitor. The rooms are large and comfortable. We loved the in-room spa and complimentary room service. The food was consistently delicious with so much variety. (The coffee shop with sweets and treats was such a fun option! We loved it!) We also loved the surprise chocolates each night before bed. Do know - there is no beach at this property. But access to water sports is part of the all-inclusive price. We checked out life jackets, snorkel gear, and even a paddle board to enjoy the ocean. (Climb down one of the two ladders and you’re splashing around in turquoise, clear blue water!) If we return to Cozumel in the future, we’ll definitely book this resort again.
8
John Edward
21 de nov. de 2024
·
A estadia foi de 2 noites
They are remodeling the hotel , it’s very nice but still some construction noise, we had a great time at the pool the only downfall the night before we were leaving we ate at the Japanese restaurant, my brother and his wife they got really ill , the had food poisoning from a shrimp dish !
They are remodeling the hotel , it’s very nice but still some construction noise, we had a great time at the pool the only downfall the night before we were leaving we ate at the Japanese restaurant, my brother and his wife they got really ill , the had food poisoning from a shrimp dish !
6
Jorge
20 de out. de 2024
·
A estadia foi de 3 noites
Buena cocina y buen trato del personal. Estaba en construcción y había mucho ruido, mucha gente trabajando. La playa es solo para snorkel, no tiene arena, solo piedras.
Buena cocina y buen trato del personal. Estaba en construcción y había mucho ruido, mucha gente trabajando. La playa es solo para snorkel, no tiene arena, solo piedras.
10
Kimberly
15 de mar. de 2025
·
A estadia foi de 4 noites
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são confortáveis, com vista para o mar, varandas ou redes e banheiras de hidromassagem; o ar condicionado geralmente funciona bem. Alguns hóspedes relataram ruído, limitações da 'vista para o mar' nos quartos do primeiro andar ou dificuldades com upgrades/tipos de cama.
Avaliações dos hóspedes relacionadas
10
Sheryl
20 de out. de 2025
·
A estadia foi de 4 noites
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
The balcony views are beautiful. Our room overlooked the dock area and was very quiet. My only concern about the entire property was the tile. The wet tile was very slick, and 100% of the indoor and outdoor floor was tile. Be careful.
8
Charlyn
25 de fev. de 2024
·
A estadia foi de 6 noites
The hotel staff is great! The drink service around the pool is very good! The opportunity for improvement is an upgrade to the beds. Ours was sinking in the center. Otherwise we had an amazing week and loved the pool! Thanks Palace staff!
The hotel staff is great! The drink service around the pool is very good! The opportunity for improvement is an upgrade to the beds. Ours was sinking in the center. Otherwise we had an amazing week and loved the pool! Thanks Palace staff!
10
Tammy
15 de abr. de 2025
·
A estadia foi de 3 noites
This hotel is beautiful! The room was clean and comfortable. The food was good and the staff was even better. Accommodating, friendly, answered questions and very attentive. The pool was fantastic. The only down side is that there is no sand beach access to the ocean, but that is nothing the hotel has control over. Great property. Will be back!
This hotel is beautiful! The room was clean and comfortable. The food was good and the staff was even better. Accommodating, friendly, answered questions and very attentive. The pool was fantastic. The only down side is that there is no sand beach access to the ocean, but that is nothing the hotel has control over. Great property. Will be back!
10
Tabitha Marie
29 de mar. de 2025
·
A estadia foi de 7 noites
The palace was beautiful, clean and had the best staff. The food was on par with the the other palace resorts and the small size helped with crowds. We went snorkeling 2-3 times a day and always saw something new. My 15 year old did his first scuba lesson, highly recommend. It was a magical place.
The palace was beautiful, clean and had the best staff. The food was on par with the the other palace resorts and the small size helped with crowds. We went snorkeling 2-3 times a day and always saw something new. My 15 year old did his first scuba lesson, highly recommend. It was a magical place.
8
Kim
12 de fev. de 2025
·
A estadia foi de 9 noites
Pros are the location Cons are the slippery tile floors (saw too many people fall and get hurt badly), doesn’t have a dinner buffet, and it didn’t have an adult only pool.
Pros are the location Cons are the slippery tile floors (saw too many people fall and get hurt badly), doesn’t have a dinner buffet, and it didn’t have an adult only pool.
10
Eddie
25 de mai. de 2024
·
A estadia foi de 3 noites
This place was absolutely amazing. It’s conveniently located walkable to the main town and the amenities of the hotel are fantastic every single person that works there is so friendly, but specifically we would like to acknowledge Mayra- coffee bar Angel - coffee bar Victoria - food server at Italian restaurant The beds were very comfortable, the view was like no other just spectacular and the room had a large jacuzzi style tub that you could enjoy while looking out at the beautiful view of the ocean. Thank you to the Palace and all the staff for the most wonderful experience.
This place was absolutely amazing. It’s conveniently located walkable to the main town and the amenities of the hotel are fantastic every single person that works there is so friendly, but specifically we would like to acknowledge Mayra- coffee bar Angel - coffee bar Victoria - food server at Italian restaurant The beds were very comfortable, the view was like no other just spectacular and the room had a large jacuzzi style tub that you could enjoy while looking out at the beautiful view of the ocean. Thank you to the Palace and all the staff for the most wonderful experience.
4
Christopher
22 de fev. de 2024
·
A estadia foi de 6 noites
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
10
Sarah
30 de jan. de 2024
·
A estadia foi de 3 noites
My husband and I just returned from a short stay at the Palace (our first). We liked that it was a smaller all inclusive and chose it based on the reviews. Thankfully it was not a busy weekend. The resort is very clean and well maintained. The staff are very guest centered. They almost anticipate a need and are ready to help at any moment. The room (3rd floor) was wonderful and the bed slept so well we decided we need a new mattress at home. Had one issue with the toilet early one morning and it was fixed within 10 minutes. Housekeeping was amazing. The food was good for the most part. We really enjoyed the Pan-American restaurant (didn’t visit the other restaurants except for the buffet and room service ). The drinks are delicious but I suspect a little watered down. I read in a previous review that stated if you go with no expectations, you will enjoy it and I agree. I’m guessing that if you are reading Trip Advisor reviews, you are attempting to wisely spend your vacation funds. We loved it here and felt that it was well worth the money. The most impressive thing here is the staff. They are hands down phenomenal and worthy of generous tips. Most of the other guests were middle to late aged with some younger families sprinkled in. It is a quieter resort for those seeking relaxation not 24/7 entertainment. We took a private Jeep tour (not booked through the hotel) and enjoyed getting to see the rest of the island.
My husband and I just returned from a short stay at the Palace (our first). We liked that it was a smaller all inclusive and chose it based on the reviews. Thankfully it was not a busy weekend. The resort is very clean and well maintained. The staff are very guest centered. They almost anticipate a need and are ready to help at any moment. The room (3rd floor) was wonderful and the bed slept so well we decided we need a new mattress at home. Had one issue with the toilet early one morning and it was fixed within 10 minutes. Housekeeping was amazing. The food was good for the most part. We really enjoyed the Pan-American restaurant (didn’t visit the other restaurants except for the buffet and room service ). The drinks are delicious but I suspect a little watered down. I read in a previous review that stated if you go with no expectations, you will enjoy it and I agree. I’m guessing that if you are reading Trip Advisor reviews, you are attempting to wisely spend your vacation funds. We loved it here and felt that it was well worth the money. The most impressive thing here is the staff. They are hands down phenomenal and worthy of generous tips. Most of the other guests were middle to late aged with some younger families sprinkled in. It is a quieter resort for those seeking relaxation not 24/7 entertainment. We took a private Jeep tour (not booked through the hotel) and enjoyed getting to see the rest of the island.
10
Dena
8 de mar. de 2025
·
A estadia foi de 5 noites
Room was very nice. But construction was going on right outside my window so it obstructed the view. Also I was on this trip as a single person and the room had a Jacuzzi tub for 2 so I wasn’t able to use the Jacuzzi.
Room was very nice. But construction was going on right outside my window so it obstructed the view. Also I was on this trip as a single person and the room had a Jacuzzi tub for 2 so I wasn’t able to use the Jacuzzi.
6
Angelo
28 de jun. de 2024
·
A estadia foi de 4 noites
I did not get what I pay for. I pay for a room with two beds and ocean view and I got only one bed room on first floor without ocean view.
I did not get what I pay for. I pay for a room with two beds and ocean view and I got only one bed room on first floor without ocean view.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado por ser acolhedor, atencioso e proativo. Uma reclamação recorrente é a insistência em vendas ou apresentações de timeshare e frustrações ocasionais com tentativas de venda ou reservas no check-in e nos restaurantes.
Avaliações dos hóspedes relacionadas
10
Evan
10 de nov. de 2025
·
A estadia foi de 7 noites
Everything about our stay was amazing! I wanted to mention a few staff members that stood out and helped make this trip even more memorable. Julio who sat us down our first day and got us set up with any information we needed during that time. Naomi and Jairo who walk around the pool area to make sure guests are okay and seeing if anything is needed. Fernando and Charlie from the entertainment staff who lead activities including our favorite, water volleyball. Alexander the waiter was very attentive and personable. Martha the hostess at Flamingo’s always had a smile on her face and made us feel so welcomed. And lastly, Miguel and Harry who served coffee and cleaned up during breakfast. I want to acknowledge all of their hard work and thank them for helping make our trip even more special. Food was great, accommodation was great. 10 out of 10 and will definitely be back in the future.
Everything about our stay was amazing! I wanted to mention a few staff members that stood out and helped make this trip even more memorable. Julio who sat us down our first day and got us set up with any information we needed during that time. Naomi and Jairo who walk around the pool area to make sure guests are okay and seeing if anything is needed. Fernando and Charlie from the entertainment staff who lead activities including our favorite, water volleyball. Alexander the waiter was very attentive and personable. Martha the hostess at Flamingo’s always had a smile on her face and made us feel so welcomed. And lastly, Miguel and Harry who served coffee and cleaned up during breakfast. I want to acknowledge all of their hard work and thank them for helping make our trip even more special. Food was great, accommodation was great. 10 out of 10 and will definitely be back in the future.
10
George
24 de jan. de 2025
·
A estadia foi de 4 noites
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
6
Geoffrey Mark
4 de nov. de 2023
·
A estadia foi de 4 noites
Intense, relentless sales pressure is not what I desired on vacation. I completely understand away from the property because people are trying to make a living. I’m not sure how “I do not want to participate in a time share” meeting translates but I do know that “no” translates! I did not appreciate being approached while waiting to eat, in the morning before I get out of bed, or as soon as I walk through the door after a long day. We travel Internationally a lot- over 10 countries this year… I will never stay at one of these properties again! In all fairness, the hotel staff was exceptional, professional, attentive, and courteous!
Intense, relentless sales pressure is not what I desired on vacation. I completely understand away from the property because people are trying to make a living. I’m not sure how “I do not want to participate in a time share” meeting translates but I do know that “no” translates! I did not appreciate being approached while waiting to eat, in the morning before I get out of bed, or as soon as I walk through the door after a long day. We travel Internationally a lot- over 10 countries this year… I will never stay at one of these properties again! In all fairness, the hotel staff was exceptional, professional, attentive, and courteous!
4
Christopher
22 de fev. de 2024
·
A estadia foi de 6 noites
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
10
Bonnie
30 de nov. de 2025
·
A estadia foi de 14 noites
The waiters nd staff are all wonderful Everyone so helpful
The waiters nd staff are all wonderful Everyone so helpful
10
Kristin
31 de out. de 2025
·
A estadia foi de 2 noites
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
This was our 7th stay here. 2 years ago we kinda thought it was getting outdated but we were delighted with this stay to see everything prefect and fully remodeled! Even better than before! Very clean and very nice again! Best resort in Cozumel and we’ve seen them all! Only 1 negative is the staff trying to sell you packages and time share stuff. Very annoying as they try to hit you up everyday so just walk away from them fast or they will try to steal your vacation time with many words. The hotel has a great area to snorkel right off the deck and the water is perfect! If you need a sandy beach you can catch a quick can ride down but the water snorkel area at this resort is the best! Staff provided sweet anniversary and birthday surprise! There is a nice gym inside, a little gift shop with all your little needs, plenty of food options that are all good, full size lotion, shampoo and conditioner, nice robes and house shoes you name it it’s there!
10
Lisa
4 de dez. de 2024
·
A estadia foi de 4 noites
The staff is invested in your comfort and elevated experience. They are the reason I came back again this year, and my decision to stay at The Cozumel Palace was a no brainer.
The staff is invested in your comfort and elevated experience. They are the reason I came back again this year, and my decision to stay at The Cozumel Palace was a no brainer.
8
Becky Ann
15 de jan. de 2025
·
A estadia foi de 7 noites
This is our second time staying at the Cozumel Palace in 8 months! We love it here. The hotel has been recently remodeled and is better than ever. Food, drinks, service, etc. You can't go wrong. The kids playroom is so helpful and the entertainment staff does a great job. It did seem like some of the servers were possibly training, at each restaurant there seemed to be at least one server who was not as good as the others. (forgot food, took too long, etc) Otherwise, it was Amazing! Special shout outs go to; the Playroom staff- Dianne, Leslie and Yara for keeping our kids fully entertained and having the best trip ever! Server Alan, who is always smiling and helpful! Entertainment staff- Fernando, who is happy and entertaining to all. Server at MoMo- Elizabeth (hoping that's right) who provided us the most wonderful dinner experience. Spa Staff- Luz, who provided the most relaxing massage Everyone with Room Service and Housekeeping The Tequila Shot Band, who were Incredible! And the gentleman in Concierge, who are always eager to help. We appreciate ALL of you! Things we didn't love; the new restaurant reservation system, added unnecessary stress and planning to a vacation. The front desk staff could have been more helpful. Hard to even see them smile, which was an odd vibe. Overall we LOVE this property and definitely recommend to anyone.
This is our second time staying at the Cozumel Palace in 8 months! We love it here. The hotel has been recently remodeled and is better than ever. Food, drinks, service, etc. You can't go wrong. The kids playroom is so helpful and the entertainment staff does a great job. It did seem like some of the servers were possibly training, at each restaurant there seemed to be at least one server who was not as good as the others. (forgot food, took too long, etc) Otherwise, it was Amazing! Special shout outs go to; the Playroom staff- Dianne, Leslie and Yara for keeping our kids fully entertained and having the best trip ever! Server Alan, who is always smiling and helpful! Entertainment staff- Fernando, who is happy and entertaining to all. Server at MoMo- Elizabeth (hoping that's right) who provided us the most wonderful dinner experience. Spa Staff- Luz, who provided the most relaxing massage Everyone with Room Service and Housekeeping The Tequila Shot Band, who were Incredible! And the gentleman in Concierge, who are always eager to help. We appreciate ALL of you! Things we didn't love; the new restaurant reservation system, added unnecessary stress and planning to a vacation. The front desk staff could have been more helpful. Hard to even see them smile, which was an odd vibe. Overall we LOVE this property and definitely recommend to anyone.
4
Karina
29 de abr. de 2025
·
A estadia foi de 4 noites
Cozumel Palace is visually nice. The staff (up front) are all trying to get over on people. Once you walk in they greet you, hand you a drink and carnation then as soon as you get to check in they tell you about how you are in a category and that you can upgrade for only $95 (they fail to say a night). We got into our room (that was booked online a month in advance) and it’s the very first room on the ground floor. The room didn’t look very clean and it just so happened to be a handy capable room. This would have been great if we needed it but that was not the case. When we went to the front to ask for a different room, they were very rude and said they had nothing for us. We were not happy and let them know we did not want to stay in that room. All of a sudden they had something, but wanted us to pay an additional $380 to move up.
Cozumel Palace is visually nice. The staff (up front) are all trying to get over on people. Once you walk in they greet you, hand you a drink and carnation then as soon as you get to check in they tell you about how you are in a category and that you can upgrade for only $95 (they fail to say a night). We got into our room (that was booked online a month in advance) and it’s the very first room on the ground floor. The room didn’t look very clean and it just so happened to be a handy capable room. This would have been great if we needed it but that was not the case. When we went to the front to ask for a different room, they were very rude and said they had nothing for us. We were not happy and let them know we did not want to stay in that room. All of a sudden they had something, but wanted us to pay an additional $380 to move up.
10
Dwayne
5 de fev. de 2024
·
A estadia foi de 4 noites
The staff at the Cozumel Palace is first class!
The staff at the Cozumel Palace is first class!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização conveniente à beira-mar, a uma curta distância a pé do centro e da balsa; muitos se sentiram seguros. Não há praia de areia no local, mas táxis chegam às praias rapidamente.
Avaliações dos hóspedes relacionadas
10
Feliciano
29 de jul. de 2023
·
A estadia foi de 5 noites
Great location, walked to shop at Senor Frogs. Food at all the restaurants was excellent, room service was quick and just as delicious. Room was really comfortable, pool is large and not packed. Loved this place, became one of my favorites.
Great location, walked to shop at Senor Frogs. Food at all the restaurants was excellent, room service was quick and just as delicious. Room was really comfortable, pool is large and not packed. Loved this place, became one of my favorites.
10
Jason Russell
27 de out. de 2023
·
A estadia foi de 6 noites
Great location and very friendly staff
Great location and very friendly staff
10
Jennifer Michelle
19 de ago. de 2023
·
A estadia foi de 6 noites
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
10
Stephen
14 de mar. de 2025
·
A estadia foi de 5 noites
Very nice place to stay in Cozumel. Close to the city, walking around, beaches nearby, snorkeling was fun, and very relaxed atmosphere. Great latte at the coffee bar too.
Very nice place to stay in Cozumel. Close to the city, walking around, beaches nearby, snorkeling was fun, and very relaxed atmosphere. Great latte at the coffee bar too.
10
DANIEL ARNAL
30 de nov. de 2024
·
A estadia foi de 5 noites
Petite and elegant high end all inclusive property with the best location to the airport, downtown and sites of interest
Petite and elegant high end all inclusive property with the best location to the airport, downtown and sites of interest
10
Liliana
11 de ago. de 2025
·
A estadia foi de 4 noites
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
Everything was great about this hotel. It is about 5 min cab drive from the ferry. Very clean, the stuff is amazing, fast and very polite, entertainment is good. We found that food is very tasty. Lots of healthy options! The buffer is inside ( I was happy about it). The coffee shop is good. The drinks are not bad as well. There is no beach, but it is a waterfront and you can swim using a ladder. The water was beautiful and we snorkeled every day. The AC in the room worked well. I used the gym for the first day. It is a nice facility. It was closed for the remaining of my trip( renovation?), but I was able to run outside early in the morning . Felt like a very safe island. Cozumel is beautiful and we have zero complaints about this resort. Thank you
10
Dawn
17 de mar. de 2025
·
A estadia foi de 6 noites
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
The property is located on a busy street close to downtown. We found it to be quiet and pleasant regardless of the location. The food was good. The staff is great. Their VIP is confusing VS misleading. We were adamant in refusing any sales speech to join their "ownership" program and were left alone. Although it is ocean side, there is no beach but access to the water. We will return
10
Darlene
19 de fev. de 2023
·
A estadia foi de 9 noites
Great staff, service, and location.
Great staff, service, and location.
10
Sherri
27 de dez. de 2022
·
A estadia foi de 19.347 noites
From the minute you step into the lobby until you leave, the team is so welcoming! The food was great, adult beverages were amazing. Snorkeling and paddle boards are a part of the all inclusive package. Only negative is that there is not a beach, but you can rent a car and drive less than 20 minutes to a beach.
From the minute you step into the lobby until you leave, the team is so welcoming! The food was great, adult beverages were amazing. Snorkeling and paddle boards are a part of the all inclusive package. Only negative is that there is not a beach, but you can rent a car and drive less than 20 minutes to a beach.
10
Kimberly
15 de mar. de 2025
·
A estadia foi de 4 noites
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
It has been updated and very nice. All the staff is wonderful. Perfect location for walking to town. Food is what you’d expect for all inclusive. Yes we would go again.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A comida é geralmente saborosa, com vários restaurantes, um buffet de café da manhã popular e uma ótima cafeteria; muitos destacam os restaurantes asiáticos ou mexicanos. Desvantagens incluem reservas para o jantar ou esperas, inconsistência ocasional e algumas bebidas com sabor fraco.
Avaliações dos hóspedes relacionadas
10
Keith
14 de abr. de 2025
·
A estadia foi de 7 noites
It took us a day or two to adjust to how compact this resort is, but in the end we loved it and enjoyed it a lot. The coffee shop in the lobby is amazing—real coffees made to order, crepes made to order, and amazing pastries and macaroons, etc. all included. The restaurants were good but not “stellar”. We liked the Italian one the best. Mono the Asian one was the weakest for us—everything looked pretty but it was like the chefs made it look like the pictures but had never actually tasted the real thing—which is understandable because it’s in Mexico of course! The service was outstanding and prompt, waiters steady at the poll, quick room service, nice turn down service. Our favorite employees were Paola, a waitress at Flamingo’s who also recognized us at room service, and Ivan the head waiter of the Italian restaurant, who was warm friendly and took great pride in “his” restaurant. Every company should want employees like these. The other big learning is the rhythm at the pool. Mornings are quiet and laid back, not crowded even though lots of people reserve their chairs. (I don’t know why hotels all over the world continue to just allow this—it really sucks.) in the afternoons, the pool area gets more active and crowded, with music and DJ’s and activities. Morning volleyball is really fun and usually has 6-10 people playing. Afternoon volleyball will seriously have 40 people playing. It’s a wonder the ball ever touches the water! It is a little cheesy but a fun activity.
It took us a day or two to adjust to how compact this resort is, but in the end we loved it and enjoyed it a lot. The coffee shop in the lobby is amazing—real coffees made to order, crepes made to order, and amazing pastries and macaroons, etc. all included. The restaurants were good but not “stellar”. We liked the Italian one the best. Mono the Asian one was the weakest for us—everything looked pretty but it was like the chefs made it look like the pictures but had never actually tasted the real thing—which is understandable because it’s in Mexico of course! The service was outstanding and prompt, waiters steady at the poll, quick room service, nice turn down service. Our favorite employees were Paola, a waitress at Flamingo’s who also recognized us at room service, and Ivan the head waiter of the Italian restaurant, who was warm friendly and took great pride in “his” restaurant. Every company should want employees like these. The other big learning is the rhythm at the pool. Mornings are quiet and laid back, not crowded even though lots of people reserve their chairs. (I don’t know why hotels all over the world continue to just allow this—it really sucks.) in the afternoons, the pool area gets more active and crowded, with music and DJ’s and activities. Morning volleyball is really fun and usually has 6-10 people playing. Afternoon volleyball will seriously have 40 people playing. It’s a wonder the ball ever touches the water! It is a little cheesy but a fun activity.
8
Dale
27 de jul. de 2023
·
A estadia foi de 6 noites
Same dinner menu outside got boring every night.
Same dinner menu outside got boring every night.
10
Kathryn
6 de jan. de 2026
·
A estadia foi de 5 noites
Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
Amazing food, staff and customer service. Hotel is updated and clean and rooms were comfortable.
10
Kristina
10 de mar. de 2024
·
A estadia foi de 6 noites
Gorgeous property with wonderful staff. Our room was large and very clean with a super comfy bed. Food at all the restaurants was amazing, especially liked the Indian restaurant. Pool side lunch menu was just ok. Lobby bar and sweet shop were our favorites! Espresso martinis at lobby bar were delicious!! Special shout out to Fernando on the activity team, Jennifer and Jorge pool/lunch/breakfast servers. Also, the housecleaning staff were the best we’ve ever had! Our only disappointment was that there was only one outdoor dining options. The Italian, Mexican, Indian and Asian restaurants were all indoors. We love to dine outside in the warm evenings with the sea breeze. We knew there was no beach which we did miss however the snorkeling right in front of the property was fantastic!!
Gorgeous property with wonderful staff. Our room was large and very clean with a super comfy bed. Food at all the restaurants was amazing, especially liked the Indian restaurant. Pool side lunch menu was just ok. Lobby bar and sweet shop were our favorites! Espresso martinis at lobby bar were delicious!! Special shout out to Fernando on the activity team, Jennifer and Jorge pool/lunch/breakfast servers. Also, the housecleaning staff were the best we’ve ever had! Our only disappointment was that there was only one outdoor dining options. The Italian, Mexican, Indian and Asian restaurants were all indoors. We love to dine outside in the warm evenings with the sea breeze. We knew there was no beach which we did miss however the snorkeling right in front of the property was fantastic!!
8
James
16 de nov. de 2025
·
A estadia foi de 7 noites
Breakfast was really good, food after that is subpar, food quality has suffered. And the Micheal Jackson show is no more, which was a great highlight, sad to see it go. Service was great as always, the staff did their best with what they had.
Breakfast was really good, food after that is subpar, food quality has suffered. And the Micheal Jackson show is no more, which was a great highlight, sad to see it go. Service was great as always, the staff did their best with what they had.
10
Jennifer Michelle
19 de ago. de 2023
·
A estadia foi de 6 noites
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
Great location walking distance to downtown area. Immaculate rooms facing ocean cleaned 2x per day. Good restaurants with lots of options, plus room service available 24/7 and minibar in room. Snorkeling area, paddle boarding and kayaks available. 2 pools with plenty of lounges facing pool or ocean, with or without shade and with attentive service. Entertainment was great, with Mayan show, aerial/aqua show and fire show the nights I was there. Friendliness of staff was great!
10
GINA J
22 de jun. de 2025
·
A estadia foi de 5 noites
Great resort to relax. Food is above average compared to other resorts. Not a lot to do besides eat, drink and hang by the pool. Not a lot of socializing. Skip out on Momo, the Japanese restaurant, the rest were great.
Great resort to relax. Food is above average compared to other resorts. Not a lot to do besides eat, drink and hang by the pool. Not a lot of socializing. Skip out on Momo, the Japanese restaurant, the rest were great.
10
Domenic Daryle
9 de abr. de 2025
·
A estadia foi de 7 noites
We love Palace Cozumel. Clean, awesome staff, SPECTACULAR food (italian restaurant notwithstanding), perfect location. Can’t wait to go again!
We love Palace Cozumel. Clean, awesome staff, SPECTACULAR food (italian restaurant notwithstanding), perfect location. Can’t wait to go again!
8
Christina
2 de jul. de 2023
·
A estadia foi de 4 noites
Beach: There is no actual beach with sand, but the water was pretty. You can enter the water using the stairs & there is free snorkel equipment you can use to go snorkeling which we did. There are showers to rinse off afterwards too. Food: Delicious! We were very impressed. There are three spaces for restaurants & one of them rotates for dinner between Sushi & Indian. The others are Mexican (our favorite) & Italian. Pools: The two pools were kept clean. Fresh towels were always available. Bartenders were friendly & service was good. Rooms: We stayed in 211 & loved it. The jacuzzi was a nice bonus even though the jets didn't work. The sunsets were gorgeous! We loved the balcony hammock & the room itself was spacious with many areas to lay out your luggage. Room also came with a safe, iron, ironing board and stocked fridge (water, beer, soda). Lighting was good. Gift Shop: Overpriced like most resorts. Grounds: Well kept & clean. Did not see trash which was nice. We felt safe the entire time we were there. Great location about a 10 minute drive to the airport & walking distance to shops. Staff: So friendly! Anytime a staff member walked by us in the hallways they always said hello. They cleaned our room daily & provided fresh towels in the evening. They were accommodating & helpful. Overall it was a terrific stay!! Just be aware about the potential persuasion to buy a timeshare or listen to a 90 minute presentation & remember you can always say no and move on.
Beach: There is no actual beach with sand, but the water was pretty. You can enter the water using the stairs & there is free snorkel equipment you can use to go snorkeling which we did. There are showers to rinse off afterwards too. Food: Delicious! We were very impressed. There are three spaces for restaurants & one of them rotates for dinner between Sushi & Indian. The others are Mexican (our favorite) & Italian. Pools: The two pools were kept clean. Fresh towels were always available. Bartenders were friendly & service was good. Rooms: We stayed in 211 & loved it. The jacuzzi was a nice bonus even though the jets didn't work. The sunsets were gorgeous! We loved the balcony hammock & the room itself was spacious with many areas to lay out your luggage. Room also came with a safe, iron, ironing board and stocked fridge (water, beer, soda). Lighting was good. Gift Shop: Overpriced like most resorts. Grounds: Well kept & clean. Did not see trash which was nice. We felt safe the entire time we were there. Great location about a 10 minute drive to the airport & walking distance to shops. Staff: So friendly! Anytime a staff member walked by us in the hallways they always said hello. They cleaned our room daily & provided fresh towels in the evening. They were accommodating & helpful. Overall it was a terrific stay!! Just be aware about the potential persuasion to buy a timeshare or listen to a 90 minute presentation & remember you can always say no and move on.
10
Phillip
9 de jan. de 2025
·
A estadia foi de 4 noites
The dining options and quality of food were great. We enjoyed the flexibility of the buffet. It should be stressed more at check in, or booking even, the need for restaurant reservations. It is more of a necessity than a recommendation. The resort app was easy to use and worked well for room service and mini bar refills. The bell staff were always friendly and helpful. The cleaning staff did a great job. For evening entertainment, the Tequila Shot Band was excellent!
The dining options and quality of food were great. We enjoyed the flexibility of the buffet. It should be stressed more at check in, or booking even, the need for restaurant reservations. It is more of a necessity than a recommendation. The resort app was easy to use and worked well for room service and mini bar refills. The bell staff were always friendly and helpful. The cleaning staff did a great job. For evening entertainment, the Tequila Shot Band was excellent!
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Bianca
11 de jul. de 2026
·
A estadia foi de 3 noites
Resort incrível com funcionários prestativos e gentis. Destaque para Fili, Carmita, Gabriel Chan e Ivan, que tornaram a nossa estadia ainda mais especial. Voltaremos com certeza!
Resort incrível com funcionários prestativos e gentis. Destaque para Fili, Carmita, Gabriel Chan e Ivan, que tornaram a nossa estadia ainda mais especial. Voltaremos com certeza!
10
Veronica
11 de ago. de 2026
·
A estadia foi de 5 noites
Excelente!!! Un hotel de primera calidad, muy bonito, muy limpio, cuenta con un excelente personal, nos atendieron de maravilla, las habitaciones super cómodas ,la comida super !!! riquísimo todo, se percibe desde que llegas la maravilla de hotel que es , tiene muy buena ubicación, excelente opción para pasar unas vacaciones geniales.
Excelente!!! Un hotel de primera calidad, muy bonito, muy limpio, cuenta con un excelente personal, nos atendieron de maravilla, las habitaciones super cómodas ,la comida super !!! riquísimo todo, se percibe desde que llegas la maravilla de hotel que es , tiene muy buena ubicación, excelente opción para pasar unas vacaciones geniales.
8
Carlos Ali
2 de ago. de 2026
·
A estadia foi de 4 noites
Increíble el servicio , instalaciones y lugar
Increíble el servicio , instalaciones y lugar
8
Jeremy
7 de jun. de 2026
·
A estadia foi de 5 noites
The sales pitch was pretty persistent and food was average but resort property was nice and staff was helpful.
The sales pitch was pretty persistent and food was average but resort property was nice and staff was helpful.
10
Robert
26 de mai. de 2026
·
A estadia foi de 6 noites
3rd time here. Loved it every time
3rd time here. Loved it every time
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-18: 523.9681248474121USD
- 2026-09-19: 379.00616760253905USD
- 2026-09-20: 382.72810638427734USD
- 2026-09-21: 317.29854145050047USD
- 2026-09-22: 317.29854145050047USD
- 2026-09-23: 319.22229804992674USD
- 2026-09-24: 336.1128634643554USD
- 2026-09-25: 336.1128634643554USD
- 2026-09-26: 336.4500774002075USD
- 2026-09-27: 336.4500774002075USD
- 2026-09-28: 336.4500774002075USD
- 2026-09-29: 336.4500774002075USD
- 2026-09-30: 336.4500774002075USD
- 2026-10-01: 336.4500774002075USD
- 2026-10-02: 336.4500774002075USD
- 2026-10-03: 336.4500774002075USD
- 2026-10-04: 336.4500774002075USD
- 2026-10-05: 336.4500774002075USD
- 2026-10-06: 336.4500774002075USD
- 2026-10-07: 336.4500774002075USD
- 2026-10-08: 336.4500774002075USD
- 2026-10-09: 336.4500774002075USD
- 2026-10-10: 336.4500774002075USD
- 2026-10-11: 336.4500774002075USD
- 2026-10-12: 336.4500774002075USD
- 2026-10-13: 336.4500774002075USD
- 2026-10-14: 336.4500774002075USD
- 2026-10-15: 336.4500774002075USD
- 2026-10-16: 375.69320457458497USD
- 2026-10-17: 375.69320457458497USD
- 2026-10-18: 372.41456241607665USD
- 2026-10-19: 375.69320457458497USD
- 2026-10-20: 375.69320457458497USD
- 2026-10-21: 375.69320457458497USD
- 2026-10-22: 371.6476539993286USD
- 2026-10-23: 371.6476539993286USD
- 2026-10-24: 343.0428745269775USD
- 2026-10-25: 337.13330459594727USD
- 2026-10-26: 337.61537433624267USD
- 2026-10-27: 337.5710271453857USD
- 2026-10-28: 341.4123001861572USD
- 2026-10-29: 372.41456241607665USD
- 2026-10-30: 375.69320457458497USD
- 2026-10-31: 375.69320457458497USD
- 2026-11-01: 397.2677097702026USD
- 2026-11-02: 397.2677097702026USD
- 2026-11-03: 397.2677097702026USD
- 2026-11-04: 397.2677097702026USD
- 2026-11-05: 397.2677097702026USD
- 2026-11-06: 397.2677097702026USD
- 2026-11-07: 462.4678261947632USD
- 2026-11-08: 441.03347915649414USD
- 2026-11-09: 389.52563678741456USD
- 2026-11-10: 382.6875102996826USD
- 2026-11-11: 376.4334345626831USD
- 2026-11-12: 404.727678527832USD
- 2026-11-13: 417.7614406204223USD
- 2026-11-14: 404.727678527832USD
- 2026-11-15: 404.727678527832USD
- 2026-11-16: 378.69023330688475USD
- 2026-11-17: 394.7194465637207USD
- 2026-11-18: 404.727678527832USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. O cartão de crédito usado para efetuar a reserva deve ser apresentado pelo titular no check-in, juntamente com um documento de identificação com fotografia correspondente. Outros métodos de pagamento devem ser coordenados com o alojamentos antes da chegada. Em caso de dúvida, contacte o alojamento através dos dados que constam da confirmação da reserva. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Os clientes deverão apresentar comprovativo de idade da criança no registo de entrada. Caso a idade da criança seja diferente da indicada na reserva, o hotel poderá cobrar a diferença na tarifa.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito, cartões de débito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono, detetor de fumo, sistema de segurança e grades de segurança nas janelas.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Tarifa de transporte (aeroporto): 61 USD por pessoa (ida e volta)
- Transporte de/para o aeroporto por criança: 61 USD (ida e volta), para crianças até aos 17 anos
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Instalações para banquetes
Câmbio de moeda
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Caixa ATM/Multibanco
Depósito de bagagem
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24-Hour Front Desk
Concierge Services
Atividades
Piscina
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Praia (na proximidade)
Mergulho
Parque infantil
Piscina interior
Piscina exterior
Pool (Indoor)
Pool (Infinity)
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Ténis de mesa
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Fitness Center (nearby)
Geral
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Quartos de não fumadores
Banheira de hidromassagem/Jacúzi
Massagem
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Clube para crianças
Bar junto à piscina
Pequeno-almoço no quarto
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Internet
Wi-fi gratuito