Name: The Westin Cape Town
Address: Lower Long Street, Cape Town, South Africa, Cape Town, Western Cape, ZA
Price range: US$316–US$977 per night
Rating: 9

What guests think

At The Westin Cape Town, travelers highlight warm, attentive service, spacious modern rooms with impressive views, a convenient location near the convention center and V&A Waterfront, and popular facilities like the spa, pool, gym, executive lounge, and strong Wi-Fi.

Breakfast is frequently praised, while on-site conference facilities and concierge support stand out for business stays. Some guests report inconsistent housekeeping and occasional issues such as dusty rooms, stained linens, or slow follow-up. There are also isolated complaints about breakfast quality, soft pillows, dim lighting, or room A/C, and one billing hold problem. Overall, expect a polished, business-friendly stay with strong amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the spa and pool (including the 19th-floor facilities), the executive lounge, the gym, and excellent conference amenities; parking is convenient. There was an isolated report of a dirty jacuzzi and pool that was later addressed.

Related guest reviews

10

JUAN CARLOS

10 Oct 2023

·

Stayed 6 nights

This is my 3 time at the Westin, the place is great. The food though could be better. Amazing views, great gym and very convenient location.

10

Katharina

16 Dec 2023

·

Stayed 2 nights

Very good Business Hotel with great facilities!

10

Indra

19 Apr 2025

·

Stayed 8 nights

Check in was a little slow but after that, everything was perfect. The best location to the convention centre and the city. Concierge staff and basically all staff went out of their way to make our stay memorable. The spa and salon are top-notched and reasonably priced. Simply one of my best hotels!

8

Margretha

24 Oct 2025

·

Stayed 4 nights

Hotel is nice but overpriced. A/c in west facing rooms did not work well. The room was very hot. A/c in common areas seemed fine. In room safe did not work and despite reporting it at the front desk it wasn’t fixed. Attended a conference on site and the conference facilities was very good.

10

keith

4 Feb 2023

·

Stayed 6 nights

Great location as a base for a weeks break. Concierge are fantastic. The team in the exec lounge were superb, and the views are stunning. Great Spa.

8

Sree Lekha

15 Oct 2023

·

Stayed 6 nights

Great location close to everything in the city and very convenient parking option.

8

Adesoye

27 Apr 2024

·

Stayed 7 nights

The Westin is an institution. Its not the most savy but its reliable, safe and efficient with highly trained proffesional staff. What is says on the packaging is what you will find in the box. It has one dinning area where all meals of basic and safe farye are served, an excellent spa and pool facility on the iconic 19th floor and has easy access to all commercial parts of Capetown, and ofcourse the best conference facilities in town. Remains my go to home in Capetown

8

Kenneth

15 Dec 2025

·

Stayed 3 nights

Great spa!

10

Marc John

4 Dec 2022

·

Stayed 19,325 nights

Excellent hotel only marred by a visit to the spa where we found a filthy unusuable jaccuzi and untreated dirty pool. The staff corrected this for our second visit.

10

Frederick

31 Jan 2024

·

Stayed 6 nights

Clean. Large room. Pool. Closed to waterfront.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most travelers describe very clean rooms and well-kept areas, but housekeeping is inconsistent. Reports include dusty rooms, stained bedding, missed towels, and slow follow-up on issues.

Related guest reviews

10

Mark

4 Sept 2025

·

Stayed 3 nights

The staff at this hotel were amazing. Very helpful and also very friendly. The room was very clean and tidy and we had a turn down service every night. I would really recommend this hotel for a city break in Cape Town or for a longer stay. The V & A Waterfront was walkable and great location for Table Mountain etc. Great hotel, great staff and a memorable exchange for the start of our holiday in South Africa.

10

Nhamo

14 Nov 2025

·

Stayed 3 nights

Clean room

4

Alireza

2 Oct 2025

·

Stayed 6 nights

The room was not clean and I had to call supervisor when this happened for the second time. The bed was stained and the sheath was very unclean. It was like someone has walked on it intentionally with the shoes on. The worse was when the supervisor told me that she is going to report back to me and she did not bother. I have complaint to expedia and asked for a refund butt the hotel did not reply to multiple messages from expedia.

10

Deborah

12 Oct 2024

·

Stayed 8 nights

Very neat hotel

4

Grace

11 May 2024

·

Stayed 3 nights

Room cleaners were suboptimal. One day had no new towels, asked for 2 towels from staff in hall,. Would only give me one. Inconsistent cleaning Breakfast buffet was substandard. IMO hard to screw up but they managed with rancid nuts, stale bread. Lady who made eggs made mistakes, was very gruff. One day they substituted cows milk instead of oat milk resulting in considerable distress to our party. I asked for late check out (I am gold) and was refused but the next day asked again and got it

10

Valerie

23 Apr 2025

·

Stayed 3 nights

The rooms are very well appointed, large and very clean. The staff are fantastic. Jason, the shift manager went above and beyond to assist me when I became ill at the end of my visit. He and his staff ensured that I had every single thing I needed to be comfortable as I recovered. Rozen was a joy to engage with at breakfast each morning. This is a wonderful property within walking distance to the Victoria Wharf. I'm excited to stay at this property during future visits to Cape Town.

6

Vanessa

13 Mar 2023

·

Stayed 2 nights

We always have a good experience at the Westin but a few things need to be pointed out. This time the room was very dusty. The pillows were terrible. Both pillows were soft and offered no support. The breakfast options - is it possible to maybe include chicken or lamb sausages for those ppl who don’t eat pork or beef?

10

Perri

5 Jun 2023

·

Stayed 9 nights

Staff was extremely friendly and welcoming. Hotel room was immaculately clean.

6

Hannah

22 Feb 2026

·

Stayed 3 nights

Housekeeping 👎

10

CAROLYN

21 Oct 2025

·

Stayed 7 nights

The hotel was nice and clean, the food was good, the staff was courteous and attentive.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, and comfortable with notable views, and Wi-Fi is reported fast. A few guests mention dim lighting, overly soft pillows, or weak A/C in some rooms.

Related guest reviews

10

Vanessa

16 Jan 2023

·

Stayed 5 nights

From check in to check out, the overall experience- breakfast, restaurant staff, the spa and the hair salon - was excellent. This hotel ticks all the boxes for comfort and location. We had an issue with the pillows being too soft and one call to service express - and we got “firmer” pillows.

8

Barbara M

14 Apr 2025

·

Stayed 2 nights

My only complaint is that the room was way too dark. Even with every light on, it was difficult to read in this room after dark. I've never stayed in a room that was so dark.

10

Ken

8 Dec 2025

·

Stayed 3 nights

Beautiful room and very helpful staff. We will be returning!

8

Margretha

24 Oct 2025

·

Stayed 4 nights

Hotel is nice but overpriced. A/c in west facing rooms did not work well. The room was very hot. A/c in common areas seemed fine. In room safe did not work and despite reporting it at the front desk it wasn’t fixed. Attended a conference on site and the conference facilities was very good.

10

Kevin

6 Apr 2025

·

Stayed 9 nights

The Westin Cape Town is located centrally to the convention and business district. It is about a mile (20 min) walk to the V&A waterfront. The hotel staff from check in, bellmen and housekeeping are outstanding. They are friendly and extremely helpful. We stayed in the Westin Club suite which was roomy and comfortable. The Westin Club was outstanding offering a wonderful breakfast, including cooked eggs and other breakfast foods, and delicious and creative appetizers in the evening. There are great views of Table Mountain and the city. We enjoyed our stay immensely, and the hotel was a great base for a holiday.

10

Valerie

23 Apr 2025

·

Stayed 3 nights

The rooms are very well appointed, large and very clean. The staff are fantastic. Jason, the shift manager went above and beyond to assist me when I became ill at the end of my visit. He and his staff ensured that I had every single thing I needed to be comfortable as I recovered. Rozen was a joy to engage with at breakfast each morning. This is a wonderful property within walking distance to the Victoria Wharf. I'm excited to stay at this property during future visits to Cape Town.

6

Vanessa

13 Mar 2023

·

Stayed 2 nights

We always have a good experience at the Westin but a few things need to be pointed out. This time the room was very dusty. The pillows were terrible. Both pillows were soft and offered no support. The breakfast options - is it possible to maybe include chicken or lamb sausages for those ppl who don’t eat pork or beef?

10

Alex

5 Jun 2023

·

Stayed 3 nights

Lovely hotel with elegantly designed rooms, great amenities and blazing fast wi-fi. Executive lounge view is wonderful, and we can’t commend Olga highly enough for looking after us - despite a busy conference we always felt as though we had personal service, and nothing was too much trouble. Will absolutely stay again when next in Cape Town.

10

Thomas

14 Apr 2025

·

Stayed 2 nights

Excellent hotel a short and inexpensive Uber ride from Victoria and Alfred Wharf. Outstanding staff especially Abigail at the front desk and Rosie in the restaurant. Spacious, clean, modern room. Loved this hotel!

10

Frederick

31 Jan 2024

·

Stayed 6 nights

Clean. Large room. Pool. Closed to waterfront.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive, and professional across front desk, concierge, and lounge teams, including during large conferences. Isolated issues include slow check-in, uneven responses to complaints, and a billing hold problem.

Related guest reviews

10

Samir

18 Apr 2025

·

Stayed 2 nights

Fantastic hotel with an amazing staff and manager that I would recommend to anyone.

4

Karen

11 Aug 2023

·

Sadly this first class hotel with beatiful decor friendly staff and wonderful amenities and facilities let itself and me down by being mercenary and horrendously slow in rectifying a problem I faced due to their error. On arrival i gave a card to the reception staff for extras as I had already prepaid for my 8 night stay. At check in 5000 rand was charged to my account. I queried this and was told that it was just a ‘hold’. However this hold gobbled up more than half of the spending money I had collected in my global money account to use for the trip. Once I realised this I asked for the hold to be removed and my travelling companion used another card to clear the 1000 massage charge that had been charged to the room. This request to cancel the hold was made on aug 2nd & all charges on the room cleared then. Yet it is now august 11th , 3 days since I left the hotel & I have not had my money returned. The most damaging part is that for half of my trip I had to resort to the embarrassing position of borrowing money from my friend to fund my trip. On friday 4th when my funds were exhausted and I was unable to use my card I had to return to the hotel to eat and place the charges on my room. When I left the hotel only 2200 of charges remained on the room, yet no money was returned. On august 9th the day after I left Cape town a further 2350 rand was taken out of my account without permission. My bank still has no idea when the 5000 rand will be returned to me.

10

fadi

13 Jul 2023

·

Stayed 7 nights

The staff was simply amazing in every way possible and they did everything possible in order to make sure we had stay that we will never forget, I would not hesitate coming back to see these wonderful smiles, whether it was Kelly, Tamlyn, Carlo, Ramsey, Bevelynne and everybody else

10

Ken

8 Dec 2025

·

Stayed 3 nights

Beautiful room and very helpful staff. We will be returning!

10

Indra

19 Apr 2025

·

Stayed 8 nights

Check in was a little slow but after that, everything was perfect. The best location to the convention centre and the city. Concierge staff and basically all staff went out of their way to make our stay memorable. The spa and salon are top-notched and reasonably priced. Simply one of my best hotels!

10

Catherine

8 Nov 2025

·

Stayed 4 nights

Courteous, attentive, helpful staff. Our large conference group was handled personably, with prompt response to every request. The breakfast staffing was quick and efficient as they juggled many individual requests with ‘my pleasure’

10

Kevin

6 Apr 2025

·

Stayed 9 nights

The Westin Cape Town is located centrally to the convention and business district. It is about a mile (20 min) walk to the V&A waterfront. The hotel staff from check in, bellmen and housekeeping are outstanding. They are friendly and extremely helpful. We stayed in the Westin Club suite which was roomy and comfortable. The Westin Club was outstanding offering a wonderful breakfast, including cooked eggs and other breakfast foods, and delicious and creative appetizers in the evening. There are great views of Table Mountain and the city. We enjoyed our stay immensely, and the hotel was a great base for a holiday.

10

keith

4 Feb 2023

·

Stayed 6 nights

Great location as a base for a weeks break. Concierge are fantastic. The team in the exec lounge were superb, and the views are stunning. Great Spa.

10

Carl

5 Oct 2023

·

Stayed 7 nights

Friendly staff and exceptional support prior arriving to the hotel.

10

Jimmy

3 Mar 2024

·

Stayed 7 nights

Very nice and professional front desk and waiter staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central for CTICC and the business district, with many guests walking 10-20 minutes to the V&A Waterfront and feeling safe. Some note fewer shops and restaurants immediately around the hotel.

Related guest reviews

10

Mark

4 Sept 2025

·

Stayed 3 nights

The staff at this hotel were amazing. Very helpful and also very friendly. The room was very clean and tidy and we had a turn down service every night. I would really recommend this hotel for a city break in Cape Town or for a longer stay. The V & A Waterfront was walkable and great location for Table Mountain etc. Great hotel, great staff and a memorable exchange for the start of our holiday in South Africa.

10

Tracey

3 Dec 2024

·

Stayed 3 nights

Absolutely loving our stay at this hotel. The staff are very very friendly and cannot do enough to assist you. Highly recommend this hotel. In walking distance to V&A Waterfront restaurants and shopping. Great place to stay!!

10

camille

14 Apr 2025

·

Stayed 8 nights

Service service and securiy. Felt safe could walk to waterfront for restaurants and shopping

10

Kevin

6 Apr 2025

·

Stayed 9 nights

The Westin Cape Town is located centrally to the convention and business district. It is about a mile (20 min) walk to the V&A waterfront. The hotel staff from check in, bellmen and housekeeping are outstanding. They are friendly and extremely helpful. We stayed in the Westin Club suite which was roomy and comfortable. The Westin Club was outstanding offering a wonderful breakfast, including cooked eggs and other breakfast foods, and delicious and creative appetizers in the evening. There are great views of Table Mountain and the city. We enjoyed our stay immensely, and the hotel was a great base for a holiday.

8

Kaoru

20 Aug 2023

·

Stayed 5 nights

会議場でのイベント参加者や関係者には最適なロケーション。ネットも問題なく繋がる。買い物には不便。ウオーターフロントへの無料シャトルバスもない。

Translate

10

Jamil

19 Apr 2024

·

Stayed 5 nights

Perfect place to stay. Close to V&A waterfront.

10

Paul

22 Nov 2023

·

Stayed 6 nights

Visiting Cape Town for a conference, Westin Hotel location was excellent. Just a 10 min walk to the waterfront and great views of the city and the mountain

8

Sree Lekha

15 Oct 2023

·

Stayed 6 nights

Great location close to everything in the city and very convenient parking option.

10

Koji

19 Aug 2023

·

Stayed 7 nights

It is good hotel for people who participates in the conference in CTICC. The restaurant breakfast is also good. In the morning to early evening, it is easy to walk to the water front. Public safety is not bad. There are not so many restaurants and few convenience stores in five minutes walk distance. It is a small problem.

10

Martin

19 Dec 2022

·

Stayed 4 nights

Sehr gutes und gepflegtes Hotel an zentraler Lage in der Nähe der Waterfront. Gerne wieder einmal.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently rated excellent for variety and quality, and the executive lounge's evening offerings are appreciated. Some guests report inconsistencies, including a poor breakfast experience and variable in-room dining.

Related guest reviews

10

Marcello

8 Aug 2024

·

Stayed 6 nights

Amazing hotel.The staff was friendly and helpful. Breakfast was fantastic.

10

Rebecca M

3 Dec 2025

·

Stayed 2 nights

The staff were super friendly - especially in the morning for breakfast! The room and hotel itself was in great condition and the club amenities were fantastic. It was great being able to go have a little snack and beverage. Very clean, great location and a very nice view from the hotel.

10

James

7 Jun 2023

·

Stayed 5 nights

We had a wonderful stay. As with all the places we have been throughout South Africa, the team was very gracious and hospitality top notch. The hotel is conveniently located. Only downside is the inroom dining service can result in inconsistent quality. However, breakfast buffet was first class. The hotel pristine. Spa and pool amazing. Highly recommend.

4

Grace

11 May 2024

·

Stayed 3 nights

Room cleaners were suboptimal. One day had no new towels, asked for 2 towels from staff in hall,. Would only give me one. Inconsistent cleaning Breakfast buffet was substandard. IMO hard to screw up but they managed with rancid nuts, stale bread. Lady who made eggs made mistakes, was very gruff. One day they substituted cows milk instead of oat milk resulting in considerable distress to our party. I asked for late check out (I am gold) and was refused but the next day asked again and got it

10

Catherine

8 Nov 2025

·

Stayed 4 nights

Courteous, attentive, helpful staff. Our large conference group was handled personably, with prompt response to every request. The breakfast staffing was quick and efficient as they juggled many individual requests with ‘my pleasure’

10

Kevin

6 Apr 2025

·

Stayed 9 nights

The Westin Cape Town is located centrally to the convention and business district. It is about a mile (20 min) walk to the V&A waterfront. The hotel staff from check in, bellmen and housekeeping are outstanding. They are friendly and extremely helpful. We stayed in the Westin Club suite which was roomy and comfortable. The Westin Club was outstanding offering a wonderful breakfast, including cooked eggs and other breakfast foods, and delicious and creative appetizers in the evening. There are great views of Table Mountain and the city. We enjoyed our stay immensely, and the hotel was a great base for a holiday.

6

Vanessa

13 Mar 2023

·

Stayed 2 nights

We always have a good experience at the Westin but a few things need to be pointed out. This time the room was very dusty. The pillows were terrible. Both pillows were soft and offered no support. The breakfast options - is it possible to maybe include chicken or lamb sausages for those ppl who don’t eat pork or beef?

10

Sonia

8 Aug 2024

·

Stayed 5 nights

Amazing hotel. The staff is very friendly and helpful. Excellent breakfast.

10

Antonella

16 Aug 2024

·

Stayed 1 night

The Westin Cape Town is nothing short of outstanding. The staff were so welcoming and friendly, in addition to be competent, professional and attentive, and it was a pleasure to interact with them. The design is modern and sleek, complemented by superb flower arrangements. The rooms are spacious and clean. The morning breakfast buffet is one of the best I have EVER experienced. We had an amazing stay and we highly recommend this hotel to anybody wishing to explore beautiful Cape Town.

10

Jeff

4 Sept 2024

·

Stayed 2 nights

A great hotel. Extremely attentive, friendly & helpful staff, spacious & comfortable rooms and almost too much choice at breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$475
February	US$519
March	US$481
April	US$407
May	US$454
June	US$370
July	US$399
August	US$382
September	US$471
October	US$523
November	US$724
December	US$526

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5 $350
6 $511	7 $729	8	9	10	11	12
13 $655	14 $568	15 $742	16 $605	17 $483	18 $419	19 $316
20 $322	21 $351	22 $351	23 $351	24 $326	25 $322	26 $351
27 $354	28 $358	29 $626	30 $446

Su	Mo	Tu	We	Th	Fr	Sa
				1 $422	2 $395	3 $388
4 $472	5 $459	6 $480	7 $491	8 $486	9 $480	10 $464
11 $732	12	13	14	15 $977	16 $501	17 $496
18 $531	19 $523	20 $600	21 $588	22 $470	23 $496	24 $491
25 $552	26 $592	27 $949	28 $512	29 $549	30 $496	31 $514

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Cape Town

Have a question?

Prices for upcoming dates