Is parking available at the property?

Free self-parking is available on-site. The parking is limited, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 2:00 AM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including rooms and public areas. Specific accessibility features for bathrooms and pool access are not detailed.

What is the location of the property in relation to key landmarks?

The hotel is located 12 minutes by car from The Country Mill, 24.6 miles from Michigan State University, and 26.8 miles from Firekeepers Casino. Public transport availability is not specified.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. The operational hours are not specified, and seasonal availability is not mentioned.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10.00 per day. Advance request or confirmation may be required.

Holiday Inn Express Hotel & Suites Charlotte

Average nightly price at Holiday Inn Express Hotel & Suites Charlotte by IHG by month, last 12 months (USD)
Month	Average price
January	$99
February	$102
March	$99
April	$103
May	$117
June	$121
July	$117
August	$121
September	$158
October	$115
November	$106
December	$94

What guests think

At Holiday Inn Express Hotel & Suites Charlotte by IHG, travelers consistently note friendly staff, comfortable beds, and generally clean, updated rooms, while ongoing renovations and occasional maintenance or amenity disruptions create a more variable experience.

Breakfast receives frequent praise for variety and coffee, though several guests reported items running out or hot options unavailable due to equipment issues. The setting is convenient to highways, fairgrounds, and local dining, and many found it quiet, while a few felt it was somewhat isolated. It’s a practical choice for short stays focused on comfort, with occasional operational hiccups to be aware of.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations were ongoing, leading to some disruptions, including a temporarily closed pool and occasional broken ice machines; when available, guests appreciated the pool and a small exercise room.

Related guest reviews

6

Benjamin

Jun 26, 2025

·

Stayed 3 nights

Under construction and I would like to have know that renovation was Happening

6

Sarah

Jun 24, 2025

·

Stayed 1 night

It was average. In the middle of renovation, Laundry facilities were dated. Bathroom floor was not very clean.

10

William

May 4, 2025

·

Stayed 3 nights

Clean, lighted patking lot, good breakfast

10

Nicholas

Jun 21, 2025

·

Stayed 1 night

They were doing some construction but our room was super clean. smelled fresh and very comfy. Pool was nice and nice small workout room. Breakfast is very good with lots of options.

4

Steve

Feb 27, 2023

·

Stayed 2 nights

Check in was supposed to be 3 pm room was not ready until 5 pm. This place is run down and shabby. The pool was to cold to swim in. The bed was so broken down we were in able to sleep in it and used the hide a bed instead. Definitely a one star establishment

10

William

May 18, 2024

·

Stayed 1 night

Property was undergoing renovations. Only two floors available. Staff were friendly and the room was very clean. Would definitely stay here again.

10

DIANE

Jul 18, 2025

·

Stayed 1 night

Overnight stay when we went to a concert at local casino. They are under construction but honestly everything was great. Breakfast good with many choices but there was no juice. I used exercise room and it was nice. I did not use pool. Room was clean and quiet.

8

Mary

Apr 2, 2023

·

Stayed 1 night

Beds bricks nobody slept well. Elevator didn’t go to 3, you had to get off and 2 and take the stairs. But other than that it was okay. Breakfast was good. Pool was good.

6

Tamyra

Jun 16, 2025

·

Stayed 1 night

when we checked in we found out that the hotel was being renovated. So we had booked this hotel because it had a pool. We found out that the pool was closed and that the ice machines didn't work. We were very disappointed. If we had known that the pool was closed we would have canceled and gone to a different hotel

8

Susan

Apr 28, 2025

·

Stayed 2 nights

Pool was nice, but no hot tub. Facility was under some construction, but no issues with noises. Room was great, plenty of space but no round table in corner which would have been nice as we like to play cards. Breakfast was not the best. Poor condition of fruit, no waffles, did have a mini pancake machine but not the best tasting, did run out of some things only an hour into breakfast.

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Cleanliness

Many guests found rooms and common areas clean or spotless, but others noted lapses such as dirty bathroom floors, tub stains, cobwebs, mold, and musty odors.

Related guest reviews

8

Victoria

Sep 1, 2025

·

Stayed 1 night

Clean and quiet. Perfect one-night stop along our way.

10

Sandi

Nov 3, 2025

·

Stayed 1 night

Clean room. Very comfortable.

8

Nora

Sep 14, 2025

·

Stayed 1 night

The staff was very welcoming and helpful. The facility was clean and well maintained.

6

Sarah

Jun 24, 2025

·

Stayed 1 night

It was average. In the middle of renovation, Laundry facilities were dated. Bathroom floor was not very clean.

10

David

Aug 31, 2025

·

Stayed 2 nights

We enjoyed our two night stay! King size beds were "Goldilocks" perfect! The room was updated, clean, large tv, lots of room, chaise lounge was a nice feature. Location worked out fine for our two vacation destinations (Charlotte and not too far from Lansing) About the breakfast: delicious, abundant choices, coffee worth the wait! Would recommend this location to all!

4

Kim

Nov 3, 2023

·

Stayed 2 nights

Their oven was down so no hot food for breakfast. Looking at reviews it had been down for over a week. The pancake maker was working, but they were cold. So we had to go to breakfast both days and pay for that. Got to our room and the cabin door fell off when we opened the refrigerator. The TV was hooked up to the dish, they had to fix that. Cobwebs behind the door, under the heat/ac unit. The shower head was thick with like build up. My son went to the pool and there was a build up on the service so he didn’t use it. This is not the normal experience at a Holiday Inn and the company should really look at this facility. It needs some serious attention.

10

Nicholas

Jun 21, 2025

·

Stayed 1 night

They were doing some construction but our room was super clean. smelled fresh and very comfy. Pool was nice and nice small workout room. Breakfast is very good with lots of options.

8

Jamie

Nov 2, 2025

·

Stayed 1 night

Staff was great. Facility and rooms were clean. Had to replace the room keys several times because they quit working.

2

Morgan

Sep 1, 2023

·

Stayed 2 nights

Mold in window and on curtains of first of 3 rooms (with only 1 room reserved, given the wrong style room, an occupied room second, and then finally the correct room on try 3). Beds were very uncomfortable and keys stopped working 2x in a 2 night stay. Staff also couldn’t find our reservation for the first 30 minutes of check in. Breakfast was nice though!

10

Cara

Dec 5, 2025

·

Stayed 3 nights

The room was spotless! Clean, crisp sheets, nice clean smelling room and a great price!

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AI-generated summary based on recent guest reviews

Rooms

Beds are frequently praised for comfort and several rooms feel newly updated and spacious; however, some guests reported dated decor, noise, and maintenance issues like weak AC, faulty lights/outlets, and TV problems.

Related guest reviews

10

Abbey

May 19, 2023

·

Stayed 2 nights

It was very quiet where the hotell sat. Very clean and updated. The room was spacious. Also, good location to fairgrounds and downtown.

8

Roger

Jun 30, 2024

·

Stayed 1 night

Definitely needs some upgrading

10

John

Sep 28, 2025

·

Stayed 1 night

Awesome mattress and great pillows! Incredible nights sleep.

6

elizabeth

Sep 22, 2023

·

Stayed 1 night

There was a bit of a funky smell in the room and the AC did not work well. Beds were great.

10

David

Aug 31, 2025

·

Stayed 2 nights

We enjoyed our two night stay! King size beds were "Goldilocks" perfect! The room was updated, clean, large tv, lots of room, chaise lounge was a nice feature. Location worked out fine for our two vacation destinations (Charlotte and not too far from Lansing) About the breakfast: delicious, abundant choices, coffee worth the wait! Would recommend this location to all!

6

Pervez

May 30, 2024

·

Stayed 1 night

Rooms need major upgrade.

8

Marty

Jul 9, 2023

·

Stayed 1 night

Checked in late after a long day. Room was just what we needed. Bed was comfortable and the room had plenty of space. Check in was easy and the lady who helped us was very polite and extremely nice. Breakfast was big with a lot of choices. Enjoyed our stay and would recommend this hotel.

8

Rhonda

Oct 22, 2023

·

Stayed 2 nights

No working tv in room at time of arrival, bed was uncomfotable, hard mattress

8

Kimberly

Aug 20, 2023

·

Stayed 1 night

Meh. This hotel is old and needs some TLC. Everything worked but the room had some visible scarring on the furniture. Breakfast items weren't being replenished. The employees seemed to want to socialize outside instead of working. Every time we came and left the buildings, they were clusted outside smoking... all of them (manager, housekeepers and breakfast attendant)

4

Tristan

Feb 27, 2023

·

Stayed 2 nights

We came to town for a festival happening at the local fair grounds. When we got there it seemed like none of the staff was ready for people. They had a huge mass of people waiting for rooms to be cleaned, and they were very loudly yelling on the phone and yelling at each other. I understand being frazzled when you’re really busy, but it was wayyyyy too much. For the most part our stay was fine. Out of all the outlets in our room only 2 worked. Including one in the bathroom. We were spending almost no time in the room, so didn’t matter to us that much but still. The bathroom wasn’t stocked properly, the first morning we had to go and get a roll of toilet paper, and 2 towels from the front desk. The breakfast that they had was fine, but nothing special. The biggest issue was that the beds were probably the most uncomfortable spring mattresses with no padding I have ever attempted to sleep on. EXTREMELY uncomfortable. I ended up giving up on the bed in favor of the chair in the room. I plan on coming back to the area for next years festival, but I plan on staying in a different hotel too.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly, helpful, and proactive with recommendations, but reports also mention delayed check-ins, reservation or room-type mix-ups, key or billing issues, and occasional rudeness or unresponsiveness.

Related guest reviews

10

Jamie

Dec 21, 2025

·

Stayed 1 night

Great customer service.

10

Chantel

Sep 14, 2025

·

Stayed 2 nights

Staff was friendly and accommodating

4

Jenny

Aug 6, 2023

·

Stayed 1 night

we went to check in at 3:15 after being told check in was at 3. we were told along with about 8 there people that our rooms were not ready and we’d have to wait. We had to wait about 45 mins. This really sucks because it puts us behind on our trip to a wedding, and that was the whole reason we we’re staying in town there. We missed the first 20 minutes of the wedding and we can not get that time back. We had asked for some sort of discount and we’re told to come back in the morning and talk to someone else about it. We didn’t have time today n the morning to come talk to people again about the issue so we just left and will be sure to let others of our experience and maybe try the other hotel down the rd next time.

10

Roger

Oct 28, 2025

·

Stayed 1 night

Great room, very welcoming staff, hotel is in very good shape

10

Colleen

Jul 30, 2024

·

Stayed 1 night

The front desk staff upon check-in were awesome, we had a great conversation before being given keys to our room, already starting with a great taste in our mouth! We spent the evening away from the hotel, but upon return, the beds were super comfortable- the cable selection was great allowing us to watch the Olympics, And the breakfast selections were good…but the sweetie running it made it great! Only negative would be pancakes vs waffles. The pancakes aren’t very good, unfortunately, and I don’t eat eggs, but waffles would be a solid replacement!!

2

Morgan

Sep 1, 2023

·

Stayed 2 nights

Mold in window and on curtains of first of 3 rooms (with only 1 room reserved, given the wrong style room, an occupied room second, and then finally the correct room on try 3). Beds were very uncomfortable and keys stopped working 2x in a 2 night stay. Staff also couldn’t find our reservation for the first 30 minutes of check in. Breakfast was nice though!

10

Frances

Sep 23, 2025

·

Stayed 2 nights

Very good the person who checked us in gave us great dinner recommendations and ride share. We appreciated your help

2

Amy

Apr 21, 2023

·

Stayed 1 night

Service was poor, staff was incompetent. Double charged for room. They still haven’t removed the second charges.

2

Gisele

Jun 19, 2023

·

Stayed 1 night

Manger upon trying to check-in was rude and very unhelpful. Very unprofessional behavior.

10

Steven

Oct 6, 2025

·

Stayed 1 night

Wasn't there long, but the TV picture was clear, the Lions won, and the front desk staff was great!

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Location

Convenient to highways, fairgrounds, and nearby shopping/dining, with many describing the area as quiet; a few found it somewhat isolated.

Related guest reviews

10

Abbey

May 19, 2023

·

Stayed 2 nights

It was very quiet where the hotell sat. Very clean and updated. The room was spacious. Also, good location to fairgrounds and downtown.

10

Alec

May 4, 2025

·

Stayed 5 nights

Close to restaurants and shopping

10

Robin

Sep 9, 2025

·

Stayed 2 nights

I appreciate the convenience of the location and the friendly service. I will definitely use this location again! :)

10

David

Aug 31, 2025

·

Stayed 2 nights

We enjoyed our two night stay! King size beds were "Goldilocks" perfect! The room was updated, clean, large tv, lots of room, chaise lounge was a nice feature. Location worked out fine for our two vacation destinations (Charlotte and not too far from Lansing) About the breakfast: delicious, abundant choices, coffee worth the wait! Would recommend this location to all!

10

Charles

Mar 18, 2023

·

Stayed 1 night

Good one night stay. Great location! Everything you would expect for A Holiday Inn express.

10

Dale

Mar 22, 2024

·

Stayed 1 night

It wasn’t near a busy highway or freeway so it was very quiet for sleeping

10

Paul W

Jan 7, 2025

·

Stayed 1 night

Great stay on route to Florida. Great breakfast. Comfortable bed Very isolated hotel

10

Sarah

Apr 28, 2025

·

Stayed 1 night

Location off freeway and close proximity to Meijer - clean and courteous staff.

10

JEFF

Oct 10, 2023

·

Stayed 1 night

The hotel is loacted in a quiet small town. Easy parking and gas close. The bed was comfortable and the room was large. The sink is IN the bathroom. EXCELLENT breakfast, hot and plentifull.

10

Annette

Nov 29, 2024

·

Stayed 1 night

This is a pleasant , convenient hotel while visiting family

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AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as good with plenty of choices and standout coffee, though supply gaps and equipment outages sometimes limited hot items or beverages.

Related guest reviews

10

Kathleen

Sep 29, 2025

·

Stayed 1 night

Just renovated….very nice. Great coffee….best we have had in a hotel in a very long time. Friendly staff

10

William

May 4, 2025

·

Stayed 3 nights

Clean, lighted patking lot, good breakfast

10

David

Aug 31, 2025

·

Stayed 2 nights

We enjoyed our two night stay! King size beds were "Goldilocks" perfect! The room was updated, clean, large tv, lots of room, chaise lounge was a nice feature. Location worked out fine for our two vacation destinations (Charlotte and not too far from Lansing) About the breakfast: delicious, abundant choices, coffee worth the wait! Would recommend this location to all!

4

Kim

Nov 3, 2023

·

Stayed 2 nights

Their oven was down so no hot food for breakfast. Looking at reviews it had been down for over a week. The pancake maker was working, but they were cold. So we had to go to breakfast both days and pay for that. Got to our room and the cabin door fell off when we opened the refrigerator. The TV was hooked up to the dish, they had to fix that. Cobwebs behind the door, under the heat/ac unit. The shower head was thick with like build up. My son went to the pool and there was a build up on the service so he didn’t use it. This is not the normal experience at a Holiday Inn and the company should really look at this facility. It needs some serious attention.

10

Miranda

Aug 13, 2025

·

Stayed 1 night

Hotel is being renovated and the upgrades are fantastic! Bed was extremely comfortable and breakfast was super delicious!! Going back next month!!

10

Mary

Jun 23, 2024

·

Stayed 1 night

I liked how friendly the receptionist was at the front desk. I liked that there was cold water as soon as you walked in. I did not like the breakfast food was picked over and less options to eat after 9 am when breakfast was suppose to be served till 10 am. I think they should of refilled eggs and sausage.

10

Colleen

Jul 30, 2024

·

Stayed 1 night

The front desk staff upon check-in were awesome, we had a great conversation before being given keys to our room, already starting with a great taste in our mouth! We spent the evening away from the hotel, but upon return, the beds were super comfortable- the cable selection was great allowing us to watch the Olympics, And the breakfast selections were good…but the sweetie running it made it great! Only negative would be pancakes vs waffles. The pancakes aren’t very good, unfortunately, and I don’t eat eggs, but waffles would be a solid replacement!!

10

DIANE

Jul 18, 2025

·

Stayed 1 night

Overnight stay when we went to a concert at local casino. They are under construction but honestly everything was great. Breakfast good with many choices but there was no juice. I used exercise room and it was nice. I did not use pool. Room was clean and quiet.

8

Kelly

Feb 28, 2023

·

Stayed 1 night

Hotel staff were, as always, gracious and helpful. The hand towels in our room were dirty. Bath towels and washcloths were clean. TV was a bit wonky but we figured it out. Room overall was clean. We stay here every year for the festival and it's always nice. Beds are comfortable. Breakfast had sufficient choices and everything was hot and fresh.

8

Susan

Apr 28, 2025

·

Stayed 2 nights

Pool was nice, but no hot tub. Facility was under some construction, but no issues with noises. Room was great, plenty of space but no round table in corner which would have been nice as we like to play cards. Breakfast was not the best. Poor condition of fruit, no waffles, did have a mini pancake machine but not the best tasting, did run out of some things only an hour into breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $92	5 $92	6 $99	7 $105
8 $86	9 $86	10 $92	11 $124	12 $124	13 $158	14 $139
15 $115	16 $103	17 $109	18 $109	19 $117	20 $139	21 $139
22 $115	23 $113	24 $106	25 $106	26 $103	27 $127	28 $134
29 $115	30 $115

Su	Mo	Tu	We	Th	Fr	Sa
		1 $113	2 $106	3 $115	4 $131	5 $140
6 $112	7 $106	8 $106	9 $106	10 $106	11 $124	12 $119
13 $106	14 $106	15 $106	16 $106	17 $117	18 $119	19 $119
20 $112	21 $106	22 $106	23 $103	24 $103	25 $115	26 $115
27 $106	28 $103	29 $103	30 $103	31 $106

Holiday Inn Express Hotel & Suites Charlotte by IHG

Prices for Holiday Inn Express Hotel & Suites Charlotte by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (California King, Communications)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Extra Floor Space)

Standard Room

Standard Room, 2 Queen Beds, Accessible (Communications, Mobility)

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Standard Room, 2 Queen Beds

Guest reviews of Holiday Inn Express Hotel & Suites Charlotte by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Charlotte by IHG

Prices for upcoming dates