Name: Holiday Inn Express : Eugene - Springfield by IHG
Address: 919 Kruse Way, Springfield, Oregon, United States of America, Springfield, Oregon, US
Price range: $102–$452 per night
Rating: 9.03

What guests think

Reviews of Holiday Inn Express : Eugene - Springfield by IHG highlight very clean, comfortable rooms, friendly and professional staff, and a convenient location near I 5 with plentiful dining options and a popular complimentary hot breakfast.

Many guests also note spacious rooms and practical amenities including a pool, hot tub, small fitness room, and on site Tesla Superchargers. Recurring drawbacks include hallway and door noise from thin walls and slamming doors, occasional housekeeping misses or odors, sporadic maintenance issues (elevators, pool or spa closures, weak shower pressure), and event driven price spikes. Overall, expect a dependable, midrange stop just off I 5 with solid breakfast and convenient amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, hot tub, and a small fitness room are available; several reviews mention on site Tesla Superchargers and ample parking. Some report closures or cold water in the spa/pool and darker parking areas.

Related guest reviews

10

Elizabeth

Aug 26, 2025

·

Stayed 1 night

Great mid-way stop with Tesla supercharger on site. Clean rooms, nice amenities and friendly staff for the weary road travelers.

8

Seth

Jul 22, 2025

·

Stayed 3 nights

Room was Great: Big soft beds with lots of pillows! Big tub! Hot tub out of order. Friendly staff.

10

Janice

Jun 18, 2024

·

Stayed 1 night

Pool very nice but need bigger towels!!! Pool towels are like postage stamps!!

10

Nicole

Jan 15, 2025

·

Stayed 1 night

Room was clean and comfortable. Great business center and breakfast. The staff at check in was amazing

10

Cha

Jul 24, 2025

·

Stayed 1 night

Only downfall was the pool and hot tub was out of service. They did allow us to use the Comfort Inns pool and hot tub as a substitute. Good night stay, very clean, very helpful and kind staff.

10

nancy

Mar 30, 2025

·

Stayed 1 night

Amazing! Clean and comfortable! Breakfast had great hot and cold options! They even had non dairy soy milk!!! Tesla super charger at far end of parking lot. Fitness center had good machines and selection of weights! Pool and hot tub was amazing!! Highly recommend this place!

10

Stephen

Mar 31, 2025

·

Stayed 1 night

Great hotel. Good breakfast, fitness room, and pool. Rooms were clean and comfortable.

10

Jennifer

Feb 16, 2025

·

Stayed 1 night

Everything was excellent aside from the pool was really cold and it’s winter, so that was a bummer.

10

Charanpreet

Apr 21, 2025

·

Stayed 1 night

Next to some Great food and drink places , ample parking, great concierge gym, pool

10

Elizabeth

Dec 5, 2025

·

Stayed 2 nights

Room was great, no stray hairs anywhere like I have experienced in other hotels. Price was reasonable for the holiday weekend. May and Gabriel were excellent in accommodating us. I have an older labrador dog that needed to be with us and more than likely will be her last holiday with family. It was such a relief to find a nice hotel that allows pets! Thank you! My only "negative" input would be that the parking lot is a little dark in certain areas. Maybe some more pathway lighting (when you're taking your dog out for a potty break) and signage as to where the dog area is or at least something given to you when you're filling out the paper about your dog. There's one tiny sign once you get outside but nothing inside the lobby directing you to the dog potty area... or at least I never saw it. As far as booking with Hotels.com, the online reservation form does not ask you if you have pets. I had to call the hotel directly to let them know I had a dog and they took care of it immediately (thank you May) but if you list a hotel that is pet friendly you should provide a line item or check box for customers to indicate they will have a pet. Other than that, I'll look forward to staying there again! Thanks

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Cleanliness

Reviews consistently praise very clean rooms and public areas. A minority noted issues such as lingering odors, mold or hair in bathrooms, dirty floors, or occasional ants.

Related guest reviews

8

Tyler

Jul 10, 2024

·

Stayed 1 night

Bathroom was dirty upon arrival. Hairs on the floor around the base of the toilet. Other than that, the hotel was nice ans comfortable and in a good area close to food.

6

Jon

Jun 18, 2023

·

Stayed 1 night

The staff was friendly and the room was clean but it had a very strong smell. It smelled like urine but could have been a moldy smell caused from leaving the carpet wet at some point. It was late when we arrived and we had to get up early so we didn't say anything. The in-room refrigerator was also so noisy we had to unplug it to sleep. I really expected more from a $450/night room.

6

Qian

Aug 27, 2025

·

Stayed 1 night

The area is great and front desk stuff are amazing. However, the room was not cleaned well. The first room we got had weird smell. Then, we got changed to a different room. But there was some hair in the bathroom, and something left on the carpet in the room. The sink didn't work well, the water stuck. The show's water flow is very light and small.

6

Kelly

Jan 11, 2025

·

Stayed 2 nights

The walls seem thin, and the neighbors were very loud. There was black hair in the bathroom when I arrived, and it didn’t seem like it had been cleaned.

6

Angela

May 28, 2023

·

Stayed 3 nights

Our room smelt like dog pee and had huge stains in the carpet. Very disappointing

6

Tyler

Aug 10, 2025

·

Stayed 3 nights

Found a dirty sock in our room, WiFi was extremely slow and we couldn’t cast from our phones to the tv, there was a large stain in the tub, the floors made our feet/socks dirty, and the microwave was very confusing. Also, there was no freezer for our 3 night stay but the fridge was fine and the AC was nice. However, the staff were fantastic and extremely helpful and attentive.

10

Jagendar

Dec 7, 2025

·

Stayed 1 night

We love to stay at your place. Very nice clean and friendly.

4

vicki

Feb 12, 2025

·

Stayed 1 night

The bathroom floor was very dirty. I had towipe it up then my shoes stuck to floor. We didnt even take shower. The breakfast was far from eatable. Bacon was like shaved fat. Eggs were creamy like oatmeal. Only strawberry yogurt, no choice of milk. Only ehite bread for roast. Sausage was rubberized and no taste. We have stayed here many times before and never has it been like this. Staff didnt even speak to us. The carpet was not vacuumed as there were m & m's were on floor along with other particles. I tooknl pics but havent been able to load onto site. I usually grin and bare it, but for cost l was very disappointed 😞

6

Cassandra

Jul 13, 2025

·

Stayed 2 nights

We had a handicap room. The shower needs redone. There was mold and the tiles/grout were just gross. The shower head needs to have a different set up and not just a handle shower head. Should have the option for either or. The room echos, so you hear everything. The neighbors next door were extremely loud both nights after hours. And because we shared a conjoining door that had a gap it echoed into our room. The pool was cloudy and the spa was closed. Pool towels weren’t available for enough people that were in the pool. Breakfast was good, staff was good besides one who was snooty about the pool towels and not having any available.

10

Tracy

Dec 3, 2025

·

Stayed 2 nights

Clean, comfortable and friendly. The continental was better than most.

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Rooms

Rooms are spacious and comfortable, with options like two king beds and effective blackout shades. Downsides include noise from thin walls/doors, occasional equipment issues (loud AC or fridge), room lighting/fan quirks, and some layout frustrations (soaking showers, weak water pressure).

Related guest reviews

10

Angela

Apr 21, 2025

·

Stayed 1 night

Clean, comfortable beds and pillows, safe, quiet, the only thing was there was no fan in the bathroom, and windows did not open

10

Jean

Sep 2, 2024

·

Stayed 1 night

Nice clean spacious room. Thin walls, a bit noisy

8

Michelle

Mar 22, 2024

·

Stayed 3 nights

Rooms can be quite stuffy/humid. Had issues with our air conditioner failing to work and had to call the desk twice during 3 night stay. Prompt to come fix it during daytime hours when maintenance is in the building but in the evening hours we just had to deal with it not working. Also beware if you have allergies or breathing issues, the deoderizers they use in hallway and rooms is very very very strong. Caused headache and asthma issues first night of our stay. Offered an ionizer for our room the next night, but not a fan of breathing ozone either. When synthetic fragrances are so strong makes me wonder what it is that is trying to be covered up. Simple cleanliness doesnt need to be covered by chemical synthetic fragrances. Staff was very nice and friendly. Easy check in and out. Comfortable beds and linens. Loved how large the shower was and easily able to accomodate a shower seat for people with disabilities. Large room. Nice and bright, but also able to totally darken room with darkning shades. Some rooms have a remote and the ability to electronically raise and lower the blinds.

10

Teri

Jul 30, 2025

·

Stayed 3 nights

Elevator and stairs option, and our double king room was extremely spacious. However, the shower is not arranged to keep from soaking the floor with each shower.

6

Nicole

Jul 24, 2025

·

Stayed 1 night

The staff were great but my room was so noisy we barely slept. We heard every door open and close and everyone’s trip to the ice machine. The bed and pillows were way too soft as well. My back and neck were wrecked.

10

Kyndale

Sep 28, 2025

·

Stayed 1 night

Room was large and clean, breakfast was plentiful and tasty! We will be back.

6

Suzanne

Aug 1, 2023

·

Stayed 1 night

This property is good for what it is and the price. That said, the room I had was big, clean and comfortable buy NOISY! The air conditioner was too loud to use and there was a loud buzz from the ceiling that came and went all night. So disappointing

10

June

Oct 3, 2024

·

Stayed 1 night

Our room was very spacious with two king (not queen) sized beds. The free breakfast was much better compared to other hotels.

6

La

Sep 7, 2025

·

Stayed 1 night

Booked a 6 person room. The sofa bed was not comfortable at all. Sofa bed needs to replace. It was so uncomfortable, middle of the sofa bed sunken in once we pull out.

8

Somer

Sep 4, 2025

·

Stayed 1 night

Overall it was fine and served its purpose. We were there for an out of town doctor appt so didn’t need fancy. The beds were way too soft for my liking and my back didn’t approve and I wish there was an another form of lighting in the room that wasn’t so bright to leave on but other than that, everything was fine.

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Service

Staff are widely described as friendly, professional, and accommodating, with smooth check in and helpful problem solving. A few guests reported rude interactions, delays, or missed follow through.

Related guest reviews

10

LINDA

Dec 1, 2024

·

Stayed 1 night

The room was perfect. I needed an ADA room and it met all my needs. Hossein, the person who checked me in was very friendly.

10

Aaron

Sep 1, 2025

·

Stayed 1 night

Nice staff very professional

4

Mariel

Sep 22, 2023

·

Stayed 1 night

The gentleman who helped us was extremely rude and unprofessional. In addition to that, he indicated he would have linens brought up later on in the evening for the pullout sofa, which he never did. My son ended up sleeping on a bare mattress.

10

Penny

Sep 1, 2025

·

Stayed 1 night

Front desk Carla is the best!!

10

Ana

Dec 21, 2023

·

Stayed 1 night

Loved how close it was the Eugene Airport and the grab and go breakfast as we had a very early morning flight. The staff at the front desk was SUPER friendly and helpful.

10

Corinne

Aug 11, 2025

·

Stayed 3 nights

This is an amazing property. I stay here every time I come to this area and it never disappoints me. The staff is the friendliest I’ve ever met. The breakfast is incredible. So many options. The rooms were clean. I just love it here. Great job

10

MARISSA

Jun 18, 2025

·

Stayed 1 night

This hotel was beautiful and clean from the moment I entered. They also were able to accommodate my fragrance allergy which is always hard to find. Breakfast had quite a few options.

10

Vivek

Apr 14, 2023

·

Stayed 1 night

I will like to comment on the experience with the staff at the hotel. I wasn't able to make it to the hotel at the last minute. The staff at the front desk was very cordial and went far and beyond in understanding the situation and cancelling the booking at no cost. I was left delighted by the gesture. The hotel must be in good hands. Looking forward to booking them again when I am in the region.

10

Mareva

Apr 14, 2025

·

Stayed 2 nights

This is my 5th or 6th visit. I keep returning because of the quiet and safe environment AND for the excellent customer service. Clara was exceptionally kind, respectful, and helpful. Thank you!

2

Josefina

Apr 8, 2025

·

Stayed 1 night

The morning front desk person was extremely rude. I asked when breakfast was opening, the answer was “whenever it opens”. I loaded my car with luggage and none of the parking lot lights were on. I let the front desk know and the answer was “there on now, I just turned them on two minutes ago” The rest of the staff was pleasant on check-in. Room was clean.

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Location

Convenient just off I 5 and close to restaurants, shopping, the hospital, and the airport; many found it quiet. A few noted confusing access, darker areas outside, or nearby campers.

Related guest reviews

8

Josh

Dec 11, 2024

·

Stayed 1 night

Centrally located, mall and restaurants within walking distance. Walk back after dinner, campers and homeless along route. Unsure about safety of vehicle parked outside.

10

Leilani

Oct 1, 2025

·

Stayed 4 nights

We enjoyed our stay. We especially appreciated the location near two major freeways, so it was easy to get around. Lots of options for food. The beds were very comfortable.Staff were all friendly and helpful. Very clean facilities.

10

Benjamin

Jul 12, 2025

·

Stayed 1 night

Great location near I5! Very clean. Good selection of restaurants to choose from. Friendly and helpful staff! Would definitely stay again!

10

Ronda

Aug 14, 2023

·

Stayed 1 night

Facility very clean inside and out, I just felt a little insecure with surrounding area.

10

Shannon

Nov 2, 2025

·

Stayed 2 nights

Very comfortable and perfect location

10

Paula

Aug 26, 2025

·

Stayed 1 night

If you are coming north on the freeway it is very hard to get into the hotel because they have but up a barrier

10

Keith

Jul 25, 2025

·

Stayed 1 night

The hotel is very nice and the surrounding area has good food options. It’s also easily accessible from I5.

10

Paula

Nov 4, 2023

·

Stayed 1 night

Stayed there before catching an early flight out of Eugene airport. Convenient and easy to use to get to the airport early in the morning.. even provided an early breakfast option.

10

Monique

Apr 21, 2025

·

Stayed 1 night

Close to hospital

10

Fred

Jul 14, 2024

·

Stayed 1 night

Nice clean property in a very good location.

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Dining

Complimentary hot breakfast is frequently praised for variety and convenience, with popular items like cinnamon rolls. Occasional complaints cite items running out, pancake machine problems, or inconsistent quality.

Related guest reviews

10

Jennifer

Jun 10, 2025

·

Stayed 1 night

Hotel was clean, and very quiet. Nice spacious rooms. Breakfast was okay- still had 45min and were out of some items, no refilling of selections.

10

Linda

Dec 29, 2025

·

Stayed 1 night

Great breakfast! Nice staff!!

10

Larry

May 3, 2025

·

Stayed 3 nights

All the employees were very nice and very friendly continental breakfast was good though I didn’t like is the mattress my back hurt every morning and I was crooked when I woke up

10

Robert

Nov 12, 2025

·

Stayed 3 nights

Clean room, excellent service and staff. Breakfast was excellent!

10

Michele

May 5, 2025

·

Stayed 2 nights

This is one of the nicest places! The service was amazing! Everyone who works there are super friendly and knowledgeable. They went above and beyond at the front desk. Breakfast was delicious. My only feedback for breakfast would be to please have hard boiled eggs available or scrambled eggs alongside the omelette. The processed cheese doesn’t taste great inside the omlette. The egg white omelette and Turkey sausage patties were delicious!

10

nancy

Mar 30, 2025

·

Stayed 1 night

Amazing! Clean and comfortable! Breakfast had great hot and cold options! They even had non dairy soy milk!!! Tesla super charger at far end of parking lot. Fitness center had good machines and selection of weights! Pool and hot tub was amazing!! Highly recommend this place!

10

Kelly

Sep 17, 2025

·

Stayed 3 nights

Rooms are great. 24/7 coffee. Breakfast is super convenient. We always stay here when visiting family!

10

bruce

May 29, 2025

·

Stayed 1 night

Great place. Quiet.friendly staff. Great breakfast.

4

vicki

Feb 12, 2025

·

Stayed 1 night

The bathroom floor was very dirty. I had towipe it up then my shoes stuck to floor. We didnt even take shower. The breakfast was far from eatable. Bacon was like shaved fat. Eggs were creamy like oatmeal. Only strawberry yogurt, no choice of milk. Only ehite bread for roast. Sausage was rubberized and no taste. We have stayed here many times before and never has it been like this. Staff didnt even speak to us. The carpet was not vacuumed as there were m & m's were on floor along with other particles. I tooknl pics but havent been able to load onto site. I usually grin and bare it, but for cost l was very disappointed 😞

8

Sharon

Aug 10, 2025

·

Stayed 1 night

Pancake was undercooked (pancake machine maker) then the machine ran out of pancake mix and there was no staff to replace it. Waffle maker would have been better, taste better, too

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AI-generated summary based on recent guest reviews

Month	Average price
January	$118
February	$137
March	$119
April	$166
May	$139
June	$242
July	$158
August	$195
September	$203
October	$181
November	$160
December	$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $161	17 $147	18 $286	19 $186
20 $115	21 $133	22 $140	23 $248	24 $305	25 $305	26 $237
27 $124	28 $127	29 $135	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $119	3 $119
4 $118	5 $135	6 $196	7 $170	8 $262	9 $397	10
11 $154	12 $123	13 $133	14 $170	15 $239	16 $452	17
18 $147	19 $126	20 $125	21 $127	22 $146	23 $279	24 $257
25 $102	26 $113	27 $117	28 $137	29 $215	30 $407	31

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible Bathtub (Comm, Mobility, Access Tub)

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Suite, 1 King Bed, Accessible (Communications)

Standard Room, Multiple Beds (Extra Floor Space)

Standard Room, 2 Queen Beds, Accessible (Communications)

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds, Roll-In Shower (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Room, 2 Queen Beds, Roll-In Shower (Communications, Roll-In Shower)

Standard Room

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express : Eugene - Springfield by IHG

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