Name: Quality Inn Cookeville
Address: 438 Neal Street, Cookeville, Tennessee, United States of America, Cookeville, Tennessee, US
Price range: $79–$109 per night
Rating: 6.8

What guests think

At Quality Inn Cookeville, guests describe a mixed experience, with many appreciating friendly staff, comfortable beds, and some clean, affordable rooms, while others report cleanliness lapses, dated spaces under renovation, and maintenance problems that affect comfort.

Parking and access are recurring pain points due to construction and limited signage, and breakfast is commonly described as basic with occasional coffee shortages. Several guests note the hotel is tucked behind other properties and close to restaurants, which some found quieter and convenient. Overall, expect a budget stay with uneven quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking and access are an issue, with construction and cramped areas making the approach and lot difficult. The property is being renovated; laundry machines work but are dated, and ice machines were occasionally out of service.

Related guest reviews

6

Amanda

Jul 27, 2022

·

Stayed 1 night

The room was great but everything else was not up to pair. The parking lot is being worked on. So there was very little parking available. Sleep and room were good. Breakfast did not taste good. Waffle batter and juices tasted terrible. I use to love making a waffle at the hotel.

2

Alene

Jan 30, 2024

·

Stayed 1 night

No ice, dark exterior, unsafe

10

Janet

Mar 16, 2025

·

Stayed 2 nights

The only issue was parking. It was a little cramped in the parking lot and it was hard to find from the road. The breakfast was great and the rooms were clean and smelled awesome. We had a great stay!

10

April

Jan 3, 2024

·

Stayed 1 night

It was very clean and the staff were very nice. The only thing I would have to say that was needed was ice. The ice dispenser was out of service. Other than that, it was great. 😊

10

Wendy

Jun 22, 2025

·

Stayed 1 night

Nice small hotel. Very clean. Nice staff. Close to restaurants. Currently in the midst of redecorating.

8

Mechelle

Jun 19, 2025

·

Stayed 3 nights

This hotel is tucked back behind two others so it’s cheaper and quieter. The top 2 floors have already been renovated with first floor in progress. Room was comfy and clean. Shower needs better water pressure but overall it was good. Didn’t eat breakfast as it was too basic with your normal carbs only. Used laundry facilities which were old but worked fine. Location to everything was perfect.

8

Will

Feb 17, 2023

·

Stayed 2 nights

Interior was clean and coffee and snacks were always available. The entrance, parking lot and driveway leading up to the actual building is under heavy construction. I found myself driving on dirt, rocks and partial old concrete. In the center of the dirt parking lot was a deep drainage hole partially covered with a steel grade that had been struck and moved partially off the hole. Dangerous situation.

4

Bobby

Jul 3, 2023

·

Stayed 1 night

Check in was at 3:00; arrived at 4:30 and the room wasn’t ready. Mini fridge was in bad shape; missing the door shelves. Bathroom door would not shut. Also, the hotel is difficult to find.

6

Jennifer

May 13, 2023

·

Stayed 1 night

This is a tired old building. The room smelled musty and felt moldy. The bathroom was updated, but the bed area had a lot of care to be had.

6

Patrick

Oct 14, 2023

·

Stayed 1 night

Staff was nice and the bed and bath were clean but room and overall building is old and in need of renovation

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, ranging from very clean rooms to serious problems such as dirty floors and odors, stained bedding, mold, and bugs.

Related guest reviews

2

Vicki

Jun 30, 2024

·

Stayed 1 night

There was mold on the bathroom ceiling. Toilet didn’t flush well. Relatively uncomfortable. Poor access to the property

2

Kathleen

Sep 8, 2024

·

Stayed 2 nights

Floors were filthy. No coffee @ breakfast. Coffeemaker in room didn’t work. TV remote didn’t work. Window shade was broken, unable to look out the filthy window. Elevator and hall traffic was noisy. Stains and chips on walls, carpet and bathroom sink. Shower drained poorly and lacked pressure.

10

Janet

Mar 16, 2025

·

Stayed 2 nights

The only issue was parking. It was a little cramped in the parking lot and it was hard to find from the road. The breakfast was great and the rooms were clean and smelled awesome. We had a great stay!

4

Kristen

Jan 18, 2025

·

Stayed 1 night

Room was fine until we saw cockroaches scurrying across the floor.

10

Wendy

Jun 22, 2025

·

Stayed 1 night

Nice small hotel. Very clean. Nice staff. Close to restaurants. Currently in the midst of redecorating.

10

Tabatha

Feb 18, 2023

·

Stayed 1 night

Clean and nice

2

Desdemona

Jun 15, 2025

·

Stayed 2 nights

This property- wow. I called and told them I would be a very late check in, so they checked us in and were just to pick up the keys When we arrived the front desk clerk was lying down on a pallet made on the floor Took him 10 minutes to find us so he could give us our keys The room numbers did not match floor numbers Walked into the room, dirty, dust and dead bugs on the ceiling, toilet seat was peeling I was there for 5 minutes and had to find a new hotel I dont care how little it cost, should not be on this site. I would never recommend this property. Not when there are others in the error

4

Eva

Apr 21, 2025

·

Stayed 3 nights

Room smelled musty and floor was dirty.

2

John

Jul 7, 2025

·

Stayed 1 night

The room was dirty. The room stank - old cigarette smoke. I arrived with my 16 year old daughter, she got upset and two mins after arriving we left. Avoid this hotel - absolute disgrace of an establishment. Dirty, dirty!!!

2

Joyce

Aug 28, 2023

·

Stayed 1 night

We thought it had a pool but did not. The comforter had blood on it. We had them exchange it and the next one had a yellow stain on it. They would not give me a paper receipt and said it would be in my email. So far it is not. I would NOT recommend the hotel. Several people in our group moved to a different hotel because it was too dirty for them and no pool.

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and some rooms feel refreshed, but recurring issues include nonworking TVs or phones or A/C, doors that won't close, low water pressure, and musty smells, with several guests noting dated interiors.

Related guest reviews

2

DANNY

Oct 7, 2023

·

Stayed 2 nights

TV and phone didn’t work, bathroom door wouldn’t close. Front desk person was no help and met us at the front door smoking a joint.

4

Gary

Oct 12, 2024

·

Stayed 1 night

A/C not working. Musty smell, but that’s obvious with no working bathroom fan! Ceiling dirty.

10

Steve

Jun 30, 2025

·

Stayed 2 nights

Reasonable prive for a comfortable room.

2

Kathleen

Sep 8, 2024

·

Stayed 2 nights

Floors were filthy. No coffee @ breakfast. Coffeemaker in room didn’t work. TV remote didn’t work. Window shade was broken, unable to look out the filthy window. Elevator and hall traffic was noisy. Stains and chips on walls, carpet and bathroom sink. Shower drained poorly and lacked pressure.

2

Dipikaben

Sep 1, 2024

·

Stayed 1 night

T. V wasn’t working, phone wasn’t working. My bathroom door wouldn’t close. In morning coffee machine wasn’t working.

8

Mechelle

Jun 19, 2025

·

Stayed 3 nights

This hotel is tucked back behind two others so it’s cheaper and quieter. The top 2 floors have already been renovated with first floor in progress. Room was comfy and clean. Shower needs better water pressure but overall it was good. Didn’t eat breakfast as it was too basic with your normal carbs only. Used laundry facilities which were old but worked fine. Location to everything was perfect.

4

Bobby

Jul 3, 2023

·

Stayed 1 night

Check in was at 3:00; arrived at 4:30 and the room wasn’t ready. Mini fridge was in bad shape; missing the door shelves. Bathroom door would not shut. Also, the hotel is difficult to find.

10

Rosanne

Oct 4, 2023

·

Stayed 1 night

Robert greeted us and was extremely friendly and courteous. We checked in right away. And suggested a great restaurant near by. We slept better than we have in a while. The beds were so comfortable! Thank you again

6

Jennifer

May 13, 2023

·

Stayed 1 night

This is a tired old building. The room smelled musty and felt moldy. The bathroom was updated, but the bed area had a lot of care to be had.

6

Patrick

Oct 14, 2023

·

Stayed 1 night

Staff was nice and the bed and bath were clean but room and overall building is old and in need of renovation

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AI-generated summary based on recent guest reviews

Service

Many guests highlight friendly, welcoming staff and smooth check-ins, though several report unprofessional behavior or limited help when problems arose.

Related guest reviews

2

DANNY

Oct 7, 2023

·

Stayed 2 nights

TV and phone didn’t work, bathroom door wouldn’t close. Front desk person was no help and met us at the front door smoking a joint.

10

Olga

Jun 25, 2025

·

Stayed 1 night

Good quick stop. Friendly staff

10

Md

May 22, 2025

·

Stayed 1 night

In reception Sunny is great Always helpful and courteous

8

Harriet

Apr 12, 2023

·

Stayed 1 night

The staff members were very friendly and helpful, complimentary continental breakfast, and plenty of dining options available nearby.

2

raven

Jun 16, 2025

·

Stayed 1 night

Couldn’t even give a refund! What a joke. Didn’t even stay at the hotel. Staff are so rude over the phone.

10

Juana

Aug 6, 2023

·

Stayed 1 night

Nice service

2

Desdemona

Jun 15, 2025

·

Stayed 2 nights

This property- wow. I called and told them I would be a very late check in, so they checked us in and were just to pick up the keys When we arrived the front desk clerk was lying down on a pallet made on the floor Took him 10 minutes to find us so he could give us our keys The room numbers did not match floor numbers Walked into the room, dirty, dust and dead bugs on the ceiling, toilet seat was peeling I was there for 5 minutes and had to find a new hotel I dont care how little it cost, should not be on this site. I would never recommend this property. Not when there are others in the error

4

Kristin

Nov 7, 2023

·

Stayed 1 night

When I called the front desk for help with our tv only having 1 channel. His response was that he didn’t know how to work or use the tvs. Also we had exposed wires in the room. I was with my child very unsafe.

10

Rosanne

Oct 4, 2023

·

Stayed 1 night

Robert greeted us and was extremely friendly and courteous. We checked in right away. And suggested a great restaurant near by. We slept better than we have in a while. The beds were so comfortable! Thank you again

10

Ignatius

Jul 16, 2025

·

Stayed 1 night

Good service

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Location

Close to restaurants and area amenities, but hard to find due to limited signage and an approach through other properties and construction.

Related guest reviews

6

Amanda

Jul 27, 2022

·

Stayed 1 night

The room was great but everything else was not up to pair. The parking lot is being worked on. So there was very little parking available. Sleep and room were good. Breakfast did not taste good. Waffle batter and juices tasted terrible. I use to love making a waffle at the hotel.

8

Jill

Mar 28, 2025

·

Stayed 4 nights

The pictures made the breakfast look really nice but it wasn't nearly as big or as good as advertised. We were rather disappointed in that. But the staff and the rooms were great. It's also rather difficult to find the 1st time.

8

Candace

Oct 21, 2023

·

Stayed 2 nights

The staff was friendly and our room was clean with comfy bedding. We did have trouble getting the tv to work but other than that it was a pleasant stay. Breakfast was mediocre, not a lot of options but it was fine. The parking lot is complicated to get to and there’s no clear signage from the main road as to where your suppose to go.

10

Janet

Mar 16, 2025

·

Stayed 2 nights

The only issue was parking. It was a little cramped in the parking lot and it was hard to find from the road. The breakfast was great and the rooms were clean and smelled awesome. We had a great stay!

10

Wendy

Jun 22, 2025

·

Stayed 1 night

Nice small hotel. Very clean. Nice staff. Close to restaurants. Currently in the midst of redecorating.

8

Harriet

Apr 12, 2023

·

Stayed 1 night

The staff members were very friendly and helpful, complimentary continental breakfast, and plenty of dining options available nearby.

2

John

Aug 23, 2024

·

Stayed 2 nights

Outdated, signage to hotel no the best, very old, stains everywhere and actually needs torn down! Nice people, was ok at best, if you can overlook dirty ac unit, nasty baseboards!!

8

Mechelle

Jun 19, 2025

·

Stayed 3 nights

This hotel is tucked back behind two others so it’s cheaper and quieter. The top 2 floors have already been renovated with first floor in progress. Room was comfy and clean. Shower needs better water pressure but overall it was good. Didn’t eat breakfast as it was too basic with your normal carbs only. Used laundry facilities which were old but worked fine. Location to everything was perfect.

8

Will

Feb 17, 2023

·

Stayed 2 nights

Interior was clean and coffee and snacks were always available. The entrance, parking lot and driveway leading up to the actual building is under heavy construction. I found myself driving on dirt, rocks and partial old concrete. In the center of the dirt parking lot was a deep drainage hole partially covered with a steel grade that had been struck and moved partially off the hole. Dangerous situation.

4

Bobby

Jul 3, 2023

·

Stayed 1 night

Check in was at 3:00; arrived at 4:30 and the room wasn’t ready. Mini fridge was in bad shape; missing the door shelves. Bathroom door would not shut. Also, the hotel is difficult to find.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is basic with limited variety and occasional coffee outages; a few guests were satisfied, but several found it disappointing.

Related guest reviews

6

Amanda

Jul 27, 2022

·

Stayed 1 night

The room was great but everything else was not up to pair. The parking lot is being worked on. So there was very little parking available. Sleep and room were good. Breakfast did not taste good. Waffle batter and juices tasted terrible. I use to love making a waffle at the hotel.

8

Jill

Mar 28, 2025

·

Stayed 4 nights

The pictures made the breakfast look really nice but it wasn't nearly as big or as good as advertised. We were rather disappointed in that. But the staff and the rooms were great. It's also rather difficult to find the 1st time.

6

James

May 25, 2025

·

Stayed 1 night

Having no coffee available at breakfast was a big negative.

8

Candace

Oct 21, 2023

·

Stayed 2 nights

The staff was friendly and our room was clean with comfy bedding. We did have trouble getting the tv to work but other than that it was a pleasant stay. Breakfast was mediocre, not a lot of options but it was fine. The parking lot is complicated to get to and there’s no clear signage from the main road as to where your suppose to go.

2

Kathleen

Sep 8, 2024

·

Stayed 2 nights

Floors were filthy. No coffee @ breakfast. Coffeemaker in room didn’t work. TV remote didn’t work. Window shade was broken, unable to look out the filthy window. Elevator and hall traffic was noisy. Stains and chips on walls, carpet and bathroom sink. Shower drained poorly and lacked pressure.

10

Janet

Mar 16, 2025

·

Stayed 2 nights

The only issue was parking. It was a little cramped in the parking lot and it was hard to find from the road. The breakfast was great and the rooms were clean and smelled awesome. We had a great stay!

2

Dipikaben

Sep 1, 2024

·

Stayed 1 night

T. V wasn’t working, phone wasn’t working. My bathroom door wouldn’t close. In morning coffee machine wasn’t working.

8

Mechelle

Jun 19, 2025

·

Stayed 3 nights

This hotel is tucked back behind two others so it’s cheaper and quieter. The top 2 floors have already been renovated with first floor in progress. Room was comfy and clean. Shower needs better water pressure but overall it was good. Didn’t eat breakfast as it was too basic with your normal carbs only. Used laundry facilities which were old but worked fine. Location to everything was perfect.

4

michael

Oct 10, 2023

·

Stayed 1 night

Room phone didn’t work breakfast was not that good

8

PEDRO

Nov 14, 2023

·

Stayed 1 night

Nice place clean and friendly staff the only thing i didnt like was the breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$61
February	$62
March	$66
April	$63
May	$74
June	$83
July	$81
August	$60
September	$64
October	$63
November	$63
December	$61

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $91	15 $88	16 $95	17 $92	18 $94	19 $92
20 $88	21 $87	22 $92	23 $89	24 $88	25 $85	26 $85
27 $86	28 $88	29 $88	30 $88

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $109	3 $107
4 $95	5 $84	6 $92	7 $85	8 $85	9 $95	10 $101
11 $96	12 $87	13 $88	14 $90	15 $105	16 $98	17 $98
18 $104	19 $87	20 $79	21 $88	22 $88	23 $87	24 $94
25 $86	26 $86	27 $88	28 $93	29 $87	30 $96	31 $85

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Room, 2 Queen Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Cookeville

Have a question?

Prices for upcoming dates