Best Western Norwalk

Nice room, nice breakfast, nice staff. The back doors on either side of the building did not lock.

all good except they need to clean the swimming pool 🏊. the east door is broken need to fix asap.

1st floor was quit. The beds were comfortable. The room was very clean. Indoor pool and hot tub were clean and very pleasant. Traditional best western breakfast, which my family enjoys and appreciates

Very friendly staff and a nice pool.

Herd doors slammed, security entry from parking lot was disabled , pool was cloudy and visibility dirty water, beds were uncomfortable and overall property was out dated. Property not well maintained ( bathroom drain very slow.

Nice hotel, have pool and hot tub,clen room, good breakfast, quiet area, we lost couple things and funds this at front desk! Thanks!

Room was clean, but dated. Definitely a very basic standard. Breakfast was a classic american eggs and sausage. Pool area seems nice.

All around from parking,outside lighting, pool and hot tub hot breafast,clean room and great desk help exceptional

This hotel was very clean and the breakfast was a convenience. The pool was wonderful!

The pool and the hot tub were fantastic. Clean, comfortable, but not SO much chlorine that you can't breath. The hotel is aging so don't expect plush new amenities but the hotel is VERY well kept and taken care of.

Clean room Excellent Staff Good Breakfast Safe parking place

It was okay for our purpose. We were just traveling through and needed an overnight. The carpet was old and smelled funny. The refrigerator rattled all night. But the room and bed were clean. Very Good Mexican restaurant close by… Casa Brava.

The evening front desk staff could not answer general questions. The bath tub had someone else’s hair in it and would not drain.

Our room smelled like stale cigarettes and wasnt clean.

The service was great. Everyone on the staff did an excellent job, especially the staff during breakfast service. The room was okay. They never changed the sheets over the three days, which is okay I guess. We had new towels everyday so that was nice. There were cobwebs on door jambs, splatters of an unknown origin on the wall, and dead bugs plastered on the windows. No bedbugs thankfully. And there was a musty, moldy smell emanating from the air conditioner that made the whole room stink like it was dirty.

There was blood on the sheets and the room was dirty.

Sheets not clean it was mold on it

Friendly staff, clean rooms. Our room was kind of small, bathroom very snug. Nice breakfast area, well kept. Honestly, pleasantly surprised.

The hotel is in need of MAJOR upkeep. I appeared as if a bit of blood was on the wall in the bathroom. I overheard other guests with complaints on the condition of their rooms.

My stay was great. The staff was pleasant and very helpful and accommodating. But there were a lot of little things wrong. The breakfast for Wednesday was supposed to be a cheesy egg bake and it was just barely cooked scrambled eggs. There was a great reading chair, but no light by it or a way to prop up my feet. The pillowcases were too short for the pillows and my hair got stuck in a zipper on the pillow, still not sure how that happened. I had just a sink, no counter space at all. When I first arrived at my room, my door was propped open with the lid to my ice bucket. And I don't think the carpet had been vacuumed in a while, my socks were filthy after just a few hours. I really didn't mind because I had a great rate.

The room was small and the AC needs an upgrade It was ok for one night

Nice area. But the noisy ass kids running halls and room above was noisy. Was very annoying

Checked in to a room and the heat wasn't working. How does this happen? Why do customers have to report this and inconvenience me.

Those were the most comfortable beds we’ve ever slept in

The beds were pretty chintzy, we hate hotels that put the sink/vanity area in the bedroom area and not as part of the bathroom. The bathroom and tub area was tiny and pretty much had no floor space as the door opened into the bathroom swinging just a few inches from the toilet. The television had limited channels. The staff was friendly, but the breakfast was not the quality we usually expect although their oranges were a nice change and were delicious.

The room was ok, it had a funny smell. The fridge was loud. Overall it was decent stay.

Room was clean, but dated. Definitely a very basic standard. Breakfast was a classic american eggs and sausage. Pool area seems nice.

Overall pretty good, just the beds were small and not at all comfortable. Ugh, i did not sleep well. Breakfast was exceptional!

Bathroom was very small. I was in room 203 next to the staircase. Every time someone opens the door, you can hear it in the room. The door handle in the room is broken and has a sharp edge.

Friendly staff, clean rooms. Our room was kind of small, bathroom very snug. Nice breakfast area, well kept. Honestly, pleasantly surprised.

The guy working the front desk was nice and friendly always with a smile.

The guest welcome packages were a huge surprise and very thoughtful. We enjoyed them very much. Very friendly and helpful staff.

The hotel allowed us early check in. But lest we knew everything after this will be a disaster! We were promised a daily housekeeping as a prerequiste to me booking the stay. After promising, the house keeping was not done daily citing shortage of staff. We were handed over sheets and towels in exchange of daily housekeeping. The manager staff was extremly rude and told us off from having included daily breakfast when we reached to have breakfast at 6:20 am instead of 6:30 am as I had to leave early for reporting to hospital work at 6:30 am. Even when we said OK to not having breakfast before 6:30 am, the staff kept ranting off for coming early. The housekeeping staff was rude multiple times and gestured us badly for requesting daily housekeeping. The housekeeping staff even asked for my wife to stay outside the room when they used to do any housekeeping. Nothing was working in the room with toilet flush completely dysfunctional, patchy internet, smelly bedsheets, unclean and stained carpets, unclean towels and key cards failing multiple times. When our food delivery came on one day, the delivery guy was told that we don't stay here and we nearly lost our food on one day! We believe it was a sort of punishing us for the early breakfast. We will never be staying here in future and will look for better hotels nearby!

The service was great. Everyone on the staff did an excellent job, especially the staff during breakfast service. The room was okay. They never changed the sheets over the three days, which is okay I guess. We had new towels everyday so that was nice. There were cobwebs on door jambs, splatters of an unknown origin on the wall, and dead bugs plastered on the windows. No bedbugs thankfully. And there was a musty, moldy smell emanating from the air conditioner that made the whole room stink like it was dirty.

Did not like while waiting to check in we had to wait over 20minutes for someone to appear at the desk to help us

Hotel rooms were not ready and it was late they gave away some rooms of our party and kicked some of us out or double charged us

When checking in the girl was rude. Had a problem with my card. Had to come back down she just gave me this look like I was an idiot redid the cards did not apologize. Hallways carpets were dirty. Look like they haven’t been vacuumed in a week elevators hand marks, it hasn’t been clean for weeks The guy at the checkout was great very polite in the morning and very polite when I checked out

A little understaffed (went in for check in and nobody was at the front desk, other guests already waiting to check in, tried the front bell but apparently it was broken; finally had to call the hotel’s front desk number and tell them we were in the next room waiting to get registered). Other than that issue, everything else was fine. Accommodations were clean, tidy, efficient. Property was quiet and enjoyed the pool facilities. Free breakfast was fine and filling, good value. Would recommend if staying in Norwalk.

I want to thank your friendly and outstanding staff. They made our stay great and found my daughter’s iPad and promptly contacted us for pickup after we checked out! I sincerely appreciate their honesty and professionalism! Thank you!

The room was billed through hotels.com and also billed by Best Western so it was paid for twice.

I liked how close it was to the race track and cleanliness was good.

Friendly staff, clean, quiet, nice location, nice pool, many dining options around, everything was excellent.

Location was good, lots of Food options close by.

Efficient check in, clean, very comfortable bed. Dining options within walking distance. Drawback: lacks sound transmission barrier.

Doesn't look like much from the outside but it was a very nice stay. No stale odors, smelled great, clean, pool was nice, breakfast was great, included eggs and sausage. The juice machine was not working when we were there so they ran out of orange juice but at least they substituted it from the bottle. 25 minutes from Cedar Point which is why we went but it was a really nice place and saved some money from being closer so that made up for it.

Nice staff and location

Had many food options nearby and hotel was nice for the peice we paid. Would highly recommend if willing to drive the extra distance to Cedar Point.

Comfortable one night stay on busy street, but quiet room.

Nice comfortable hotel in semi rural setting

Great experience! Jacob at the front desk was super friendly and attentive. The Mexican restaurant across the street was awesome and it was an easy walk to Dollar General & Bob Evans.

Clean room Excellent Staff Good Breakfast Safe parking place

The breakfast was inedible.

Would not stay at this location again. They ran out of the cooked box eggs for breakfast. When told the lady we were told there won’t be anymore till her manager comes in. They didn’t even have hard boil eggs. So there was no protein for those that need it. All the money we paid I feel a full breakfast would have been totally appropriate and not too much to ask for.

It was terrible. They were short staffed- no breakfast food. If breakfast is included in the price they should have breakfast even if the manager has to come in and put it out.😡😡😡😡

Breakfast was not worth the value. Cold eggs and sausage. Not enough to feed entire room availability. We have stayed there multiple times. Breakfast was severely below par and ends at 9:30! Not enough time to take advantage of free breakfast when you have kids who sleep in..

Doesn't look like much from the outside but it was a very nice stay. No stale odors, smelled great, clean, pool was nice, breakfast was great, included eggs and sausage. The juice machine was not working when we were there so they ran out of orange juice but at least they substituted it from the bottle. 25 minutes from Cedar Point which is why we went but it was a really nice place and saved some money from being closer so that made up for it.

Missed the multi juice dispensary variety. Wish there were more gluten free options. Lime gluten free muffins, slice cheese and sunny side fried eggs to make a tasty sandwich.

Friendly staff, clean rooms. Our room was kind of small, bathroom very snug. Nice breakfast area, well kept. Honestly, pleasantly surprised.

We loved the huge room with 4 double beds. That fit our needs perfectly. It was set up so neat like we were in a lodge. Staff were very friendly. I felt bad for the breakfast attendant. It was her first day and she was working very diligently. The waffle batter dispenser wasn’t working and the juice dispenser wasn’t working. We made the most of it. Overall it was a fantastic visit!

I really liked the place however the breakfast bar wasn’t as nice as others. No fruit except an orange and scrambled eggs with stuff mixed in and sausage everyday there. 3 days. I usually stay at holiday inn express the breakfast is really good.