Ona Luna Park - Adults Friendly 16 Years Plus

Was good 👍👍👍👍👍👍👍👍👍

Aircon didn’t work. Ants in the room. Shower leaks onto bathroom floor. Food is rubbish. No parasols around the pool so chasing the shade with sunbeds. Staff were really nice though & good if you need a room and exploring the town all holiday

Very disappointing experience. The hotel is not at all like the pictures and feels old and run-down. The breakfast lacked quality. The reception staff often seemed annoyed whenever I approached them with questions or requests. One of the very few amenities offered is an in-room safe, but surprisingly you have to pay extra to use it. The housekeeping staff were the exception – they were friendly, professional, and did a great job keeping the rooms clean. The hotel also have a kind guard on the outside, to make sure people who doesn’t live there don’t get to enter. This made us feel safe. The hotel was filled with drunk Germans in football suits during our stay. When I asked the reception if it was always like this, I was told, “Get used to it, that’s how it is here.” That response says a lot about the atmosphere and customer service. There was people partying all over the hotel. The hotel-reservation also made mistakes with our room reservation, causing unnecessary frustration with in meeting with a poor receptionist. The rooms themselves were acceptable and the air conditioning worked well, but that was one of the few positives. Overall, I would not stay here again and cannot recommend this hotel or area in Mallorca.

Overall, I had a good experience and no major issues during my stay, and I would consider returning given the value for money. On arrival, I was allowed to pre-check in as I arrived early, although the room was not available yet, which was fine. However, staff at reception could have been more attentive, as I was initially not given a meal card for my stay. The room was basic but sufficient for my needs. None of the TV channels were working, which didn’t affect me personally but could be an issue for other guests. The main drawback was the lack of soundproofing — noise from surrounding rooms and corridors was very noticeable. There is a safe in the room, but it costs €5.50 per day for the key, payable in cash only, which felt inconvenient compared to card payments elsewhere. The requirement, along with a disclaimer about no responsibility for valuables not stored in the safe, felt a bit unnecessary. The hotel is in a convenient location with shops nearby and around an 8-minute walk to the beach. It is also well connected via a direct bus route from the airport. Dining options nearby are mostly casual kebab-style restaurants rather than more authentic local cuisine. Facilities were adequate: a simple pool area and a small bar serving food and drinks (not included in the stay). Breakfast was excellent with a wide variety of hot and cold options, including coffee and juice. Dinner was more basic, buffet-style with limited authenticity, but still tasty. Drinks not included.

Can be noisy but when we stayed this wasn't too much of an issue and the staff seemed to be on top of any unruly behaviour. Our stay was good until the last night. We had a couple of drinks in the pizzeria/bar. The second glass of wine was poured in front of me. I wasn't asked if I wanted large or small and the glass poured certainly wasn't twice the size of my first glass, however when it came to paying the bill I was charged for 3 glasses of wine when I had 2. I queried this and was told that was because the second glass was larger so they charged me for an extra glass. This wasn't requested by me or asked if I wanted this. I paid for the 3 glasses but I didn't like the underhand way this was done and it left me feeling conned. Be careful when using this bar.